Ford Escape Complaints

29,499 consumer complaints on file.

#10513819May 28, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE ACCELERATED AND CRASHED INTO A PARKING METER. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE TIRES AND BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONSUMER DID NOT AGREE WITH THE DEALERS FINDINGS. THE CONSUMER STATED THE TIRES AND BRAKES WERE REPLACED ON MAY 25, 2013
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10513837May 28, 2013
ENGINE
WAS DRIVING DOING 40MPH WHEN OUT OF NO WHERE I RECEIVED A MESSAGE INSTRUCTING ME TO IMMEDIATELY PULL VEHICLE OVER AND SHUT DOWN DUE TO ENGINE OVERHEATING. NEVER RECEIVED A "LOW COOLANT" LIGHT, JUST A SUDDEN WARNING TO PULL OVER. HAD TO BE TOWED FROM THE INCIDENT. LUCKILY NO ONE WAS INJURED AND THERE WERE NO ACCIDENTS AS IT WAS A TWO LANE, ONE WAY, STREET WITH NO SHOULDERS. OPENED THE HOOD AND I HAD ABSOLUTELY NO ENGINE COOLANT. ALSO NOTICED THAT THE ENGINE WAS IN FACT VERY HOT. I AM CONCERNED THAT THIS HAS CAUSED ENGINE DAMAGE ON MY BRAND NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513839May 28, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPACE WITH THE BRAKE SLIGHTLY DEPRESSED, THE VEHICLE ACCELERATED AND CRASHED INTO A PARKING METER. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 35,000. UPDATED 07/01/13
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10513828May 28, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
I DRIVE A 2009 FORD ESCAPE AUTOMATIC WITH A V6 ENGINE. ON SUNDAY, MAY 26, 2013 AT APPROXIMATELY 1:00 AM, I WAS DRIVING AT 70 MPH ON INTERSTATE 10 WEST. SUDDENLY, I HEARD A SINGLE CLICK SOUND. THE WRENCH WAS ILLUMINATED ON MY DASH BOARD AND THE ACCELERATOR PEDAL STOPPED WORKING. NO MATTER WHAT I DID, NOTHING HAPPENED. I WAS TERRIFIED THAT I WOULD BE REAR ENDED BY THE CARS BEHIND ME FOR SLOWING DOWN SUDDENLY, SO I PUT ON MY HAZARD LIGHTS AND MOVED TO THE INTERSTATE MEDIAN. I TURNED MY TRUCK OFF FOR A FEW MINUTES AND THEN RESTARTED IT. I WAS ABLE TO PROCEED HOME WITH NO FURTHER ISSUE. THIS WHOLE INCIDENT CAME WITH ABSOLUTELY NO WARNING. IF A LIGHT INDICATING THAT SERVICE WAS NEEDED, I COULD HAVE AVOIDED THIS NIGHTMARE. I AM NOW LEARNING THAT THERE IS A DEFECT WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513850May 28, 2013
ENGINE, EQUIPMENT ADAPTIVE/MOBILITY
CAR WAS RECALLED IN DECEMBER WITH 786 MILES ON IT DUE TO RECALL NOTICE 12S41 AND WAS KEPT IN THE SHOP FOR REPAIR FROM DECEMBER 3RD, 2012 TO DECEMBER 20TH, 2012. WHILE GETTING AN OIL CHANGE ON MAY 17TH, 2013 IT WAS DISCOVERED THAT THE ENGINE HAS AN OIL LEAK AS WELL AS THE STEREO BUTTONS WORKING INTERMITTENTLY. THE CAR IS NOW BEING BROUGHT IN TODAY FOR AN UNKNOWN TIME OF REPAIR. THE CAR WAS BRAND NEW WHEN PURCHASED ON NOVEMBER 24TH, 2012 AND ONLY HAD 6,428 MILES AT THE TIME THE RECENT OIL LEAK AND STEREO MALFUNCTION WAS DISCOVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513864May 28, 2013
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
I WAS DRIVING ALONG WHEN MY VEHICLE BEGAN TO SPUTTER AND STOP. I WAS ABLE TO CRANK THE VEHICLE UP AND DRIVE A FEW FEET BEFORE IT STARTED BACK UP AGAIN, THIS TIME WITH THE CHECK ENGINE LIGHT ON. I WAS ABLE TO MAKE IT TO AN ADVANCED AUTO PARTS STORE WHERE THEY PULLED THE CHECK ENGINE ERROR CODE AND IT INDICATED THAT IT WAS AN ISSUE WITH THE THROTTLE BODY. I AM ABLE TO DRIVE IT CURRENTLY, BUT I AM CONCERNED THAT THE THROTTLE WILL STICK JUST AS I'M ATTEMPTING TO CROSS A BUSY INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513870May 28, 2013
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2012 FORD ESCAPE. THE CONTACT STATED THAT THE AIR CONDITIONER WAS BLOWING WARM AIR. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE CONDENSER EXHIBITED A HOLE AND WAS LEAKING COOLING FLUID. THE CONDENSER WAS UNPROTECTED AND EXPOSED, ALLOWING ROAD DEBRIS TO ENTER AND PUNCTURE THE CONDENSER. THE VEHICLE WAS REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER AND THEY OFFERED TO COVER 50 PERCENT OF THE REPAIR COSTS. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513877May 28, 2013
FUEL/PROPULSION SYSTEM
REPEATED INCIDENTS OF STALLING AND ENGINE SURGING. NO WARNING SIGNS PRIOR TO THE INITIAL FAILURE OR PRIOR TO SUBSEQUENT FAILURES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513908May 28, 2013
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE STEERING WHEEL SEIZED. THE VEHICLE WAS SHUT OFF AND ONCE RESTARTED, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 80,000. UPDATED 07/30/13*LJ THE CONSUMER STATED IT WAS EXTREMELY DIFFICULT TO STEER THE VEHICLE AND SHE HAD TO USE BOTH HANDS TO CONTROL THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513916May 28, 2013
ELECTRICAL SYSTEM, POWER TRAIN
DURING A 300 MILE TRIP, THE FEH "STOP SAFELY NOW" WARNING CAME ON AND CAR SHUT DOWN. WE WERE ON A BUSY LA HIGHWAY AT THE TIME. WE WERE ABLE TO GET IT OFF THE HIGHWAY, READ UP ON THAT WARNING SYMBOL AND RESTARTED CAR WITHOUT ANOTHER INCIDENT THEN. 25 DAYS LATER, DRIVING THE CAR ON 45 MINUTE TRIP, 'STOP SAFELY NOW' LIGHT CAME ON REPEATEDLY. HAD TO PULL OVER SEVERAL TIMES, WAIT A FEW MINUTES AND RESTART CAR. AGAIN THIS WAS HIGHWAY DRIVING IN HEAVY TRAFFIC. THIS WAS VERY DANGEROUS SITUATION AND NO CAR SHOULD JUST SHUT DOWN WHILE YOU'RE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513936May 28, 2013
ENGINE, POWER TRAIN
AFTER DRIVING APPROX 20 MIN ON THE FREEWAY, MY 2007 FORD ESCAPE HYBRID SHUT OFF. WARNING LIGHT CAME ON DISPLAYING: MOTOR TEMP HIGH. THEN, STOP SAFELY. CONSIDERING I WAS IN THE MIDDLE OF THE FREEWAY IN PHOENIX AZ, THE 2ND WARNING STATEMENT WAS QUITE UN-NERVING. WHEN I FINALLY MADE IT TO THE SHOULDER OF THE FREEWAY, I OPENED THE HOOD, NOTHING WAS OVERHEATING, NO STEAM, COOLANT LEVELS NORMAL. THE VEHICLE STARTED AGAIN WITHOUT ISSUE. I PROCEEDED APPROX 5 MINUTES DOWN THE FREEWAY AND EXITED. WHEN ATTEMPTING TO CROSS THE STREET AT THE END OF THE EXIT RAMP, THE VEHICLE SHUT DOWN AGAIN, DISPLAYING THE SAME MESSAGES. THIS INCIDENT LEFT ME IN THE MIDDLE OF A BUSY ROAD. WHEN I FINALLY ARRIVED HOME, I CONTACTED A FRIEND WHO IS MORE KNOWLEDGEABLE THAN I REGARDING MECHANICAL ISSUES. HE SAID HE HAD HEARD OF THIS AND SUGGESTED I LOOK ON THE INTERNET. I AM APPALLED AT THE # OF OCCURRENCES OF THE SAME ISSUE THAT HAVE BEEN REPORTED. YET NO ONE, NOT THE MANUFACTURER OR THE DEALERSHIPS HAVE NOTIFIED THE CONSUMER OF THIS VERY DANGEROUS SITUATION. MY FATHER HAS PURCHASED FORDS FOR YEARS. THIS IRRESPONSIBLE ACTION, OF FAILURE TO NOTIFY THE CONSUMER OF POTENTIALLY DANGEROUS MALFUNCTIONS, DOES NOT FIT THE RESPONSIBLE COMPANY THAT HE HAS ALWAYS DESCRIBED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513966May 28, 2013
ENGINE, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
THE VEHICLE SUDDENLY LOST POWER, WRENCH ICON AND CHECK ENGINE LIGHT CAME ON. CAR LOST ALL MOBILITY AND USE OF GAS PEDDLE. LUCKILY WAS ON A STREET AND NOT A HIGHWAY. AFTER TURNING THE CAR ON AND OFF THE CAR APPEARED TO BE WORKING NORMALLY. SEVERAL MINUTES LATER THE CONDITION REPEATED ITSELF, AND THEN ONCE AGAIN SEVERAL MINUTES LATER AFTER TURNING THE CAR OFF AND ON AGAIN. TOOK CAR TO GET ERROR CODE AND RETURNED A P2112 ERROR CODE REFERENCING THE THROTTLE BODY. THIS IS AN EXTREMELY DANGEROUS DEFECT, AND COULD EASILY HAVE CAUSED A SERIOUS WRECK IF AT HIGH SPEED. OR INTERSECTION. CAR IS CURRENTLY AT THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513981May 28, 2013
POWER TRAIN
REPEATED SERVICE ON THE CAR WITH HEALTH REPORT STATING POWERTRAIN FAULT-SERVICE IMMEDIATELY. WITH THE HELP OF THE BBB FORD SENT A FIELD SERVICE REPRESENTATIVE TO DEALER AND REPLACED SEVERAL ITEMS. PICKED UP THE CAR APRIL 28 AND IT SEEMED IMPROVED. ON MAY 25TH CAR EXPERIENCED THE SAME PROBLEM. RAN HEALTH REPORT AND IT STATES "URGENT-POWERTRAIN FAULT/REDUCED POWER. WE HAVE HAD THE CAR INTO FORD MANY TIMES FOR THIS PROBLEM AND THEY ACT AS IF NO ONE EVERY HAS HAD THIS ISSUE BEFORE. I HAVE READ YOUR REPORT REGARDING THE PROBLEMS WITH ECOBOOST AND FEEL THAT OUR PROBLEMS WITH THE CAR ARE THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513614May 27, 2013
VEHICLE SPEED CONTROL
THIS MORNING I SAW THE CNN NEWS TICKER STATING YOU ARE INVESTIGATING THE FORD F150'S FOR ECO-BOOST ACCELERATION ENGINE STALLS. I HAVE A 2012 FORD ESCAPE AND THIS VERY SAME THING HAS OCCURRED TO ME 3 TIMES. I CAN'T REMEMBER THE DATES, BUT IT HAS BEEN WITHIN THE LAST YEAR, BECAUSE I BOUGHT THIS VEHICLE JULY 2012. I TOOK THE CAR TO LOCAL DEALERSHIP, EXPLAINED MY CONCERN & WAS TOLD "IT WAS A DEFECTIVE COMPUTER SOFTWARE PROBLEM, SOFTWARE REPLACED." I HAVEN'T HAD ANYMORE MORE EPISODES OF "STALLING WITH ACCELERATION" BUT IT'S VERY EVIDENT SOMETHING IS NOT RIGHT DURING ACCELERATION. THE VEHICLE SEEMS TO DECELERATE OR SOMETIMES "JERK" WITH ACCELERATION. I'M CONCERNED NOW THAT YOU ARE ONLY INVESTIGATING THE F-150'S & SHOULD BROADEN THE SCOPE OF YOUR INVESTIGATION TO INCLUDE THE ESCAPES OR ANY VEHICLE WITH ECO-BOOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513712May 27, 2013
SUSPENSION
VEHICLE HAS BEEN TO THE DEALER THREE TIMES FOR A CLICKING/CLUNKING SOUND COMING FROM THE FRONT END. TSB 13-3-2 AND TSB 13-5-11 HAVE BEEN PERFORMED BUT THE PROBLEM STILL EXISTS. VEHICLE HAS BEEN AT THE DEALER THREE OTHER OCCASIONS FOR TSB'S. ENGINEER SUPPOSEDLY COMING TO DEALER 5/28/13 TO CHECK VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513564May 26, 2013
ENGINE
THE VEHICLE HAS LOST ALL POWER WHILE IN MOTION. THE BATTERY AND OIL LIGHT COMES ON. I CAN RESTART IMMEDIATELY AFTER SHIFTING TO NEUTRAL. THERE IS NO TROUBLE CODE INDICATED ON MY OBDII. THIS HAS OCCURRED APPROXIMATELY 13 TIMES IN THE PAST SIX MONTHS. I BOUGHT THE VEHICLE BRAND NEW HERE IN SOUTH KOREA IN 2009 THROUGH THE MILITARY OVERSEAS CAR SALES PROGRAM AND IT IS FROM THE USA. AS CAN BE IMAGINED IT IS DIFFICULT TO WORK WITH THE KOREAN FORD DEALER BECAUSE OF THE LANGUAGE BARRIER, DISTANCE TO TRAVEL AND GETTING TIME OFF. I AM HOPING FOR A RECALL. IT HAS VERY LOW MILEAGE BECAUSE I AM CLOSE TO WORK AND I AM CONCERNED ABOUT GETTING ON AN EXPRESSWAY. I HAVE ALSO JUST STARTED GETTING A P0012 TROUBLE CODE. I HAVE HAD THE TRANSMISSION FLASHED AND THE BUILD DATE IS AUGUST 2008.MY CURRENT MILEAGE IS APPROXIMATELY 16000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513567May 26, 2013
FUEL/PROPULSION SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING TO WORK ON A SATURDAY WHEN ALL OF A SUDDEN MY CAR STOPPED WORKING. COMPLETELY TURNED OFF AND I HAD TO FIND A WAY TO QUICKLY PULL THE VEHICLE ON THE SIDE OF THE ROAD. I WAITED SEVERAL MINUTES, TRIED TO START THE CAR AGAIN WITH NO SUCCESS.THEN I CALLED MY INSURANCE COMPANY AND TOWED THE CAR TO THE NEAREST FORD DEALERSHIP. I WAS TOLD THERE WAS NOTING WRONG WITH THE CAR, JUST THE FUEL INJECTION NEEDED TO BE CLEANED. SEVERAL MONTHS LATER , I EXPERIENCED THE SAME EPISODE. MY HUSBAND BOTH SOME FUEL INJECTION CLEANER AGAIN, BUT THE CAR STILL STOLES. I DO DRIVE A LOT WITH TWO CHILDREN, AND I AM CONSTANTLY CONCERN SOMETHING BAD WILL HAPPEN ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513576May 26, 2013
ENGINE
DRIVING ON THE FREEWAY ABOUT 55 MPH AND SUDDEN LOSS OF POWER AND ENGINE APPEARED TO SHUT OFF CAUSING RAPID DECELERATION, THIS HAPPENED ABOUT APRIL 18, 2013 AND AGAIN MAY 24, 2013 BOTH TIMES ON THE FREEWAY. ALSO NOTED THAT CAR SURGES INTERMITTENTLY WHEN ACCELERATING DRIVING CITY STREETS. CALLED FORD AFTER FIRST INCIDENT AND TOOK CAR IN FOR SCHEDULED MAINTENANCE. NO MENTION OF ANY ISSUE WITH SAFETY OF CAR. LAST INCIDENT ASKED FORD TO DO A DIAGNOSIS AND THEY TOLD ME IT WAS A RARE OCCURRENCE HAVING TO DO WITH A STUCK THROTTLE AND IT WOULD BE OVER A MONTH BEFORE THE REPLACEMENT THROTTLE PART COMES IN AND I SHOULD NOT DRIVE THE CAR. THE REPAIR IS GOING TO BE SOMEWHERE IN THE RANGE OF 500-700 DOLLARS. FORD ALSO TOLD ME THAT THEY RECOMMENDED I HAVE SENSORS CLEANED ALSO DUE TO BUILD-UP WHICH COULD AFFECT THE CATALYTIC CONVERTER??? CAUSED BY THE THROTTLE PROBLEM?? I WAS ALSO TOLD THAT NONE OF THIS REPAIR IS COVERED UNDER MY FACTORY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513579May 26, 2013
POWER TRAIN, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I WAS IDLING AT A STAND-STILL ON THE HIGHWAY (OR VERY CLOSE TO A STAND-STILL - MAY HAVE BEEN ROLLING AT APPROX. 5 MILES PER HOUR) AS TRAFFIC CAME TO A STOP DUE TO A LANE MERGE AHEAD. WHEN TRAFFIC STARTED TO SLOWLY MOVE FORWARD AGAIN, I TOOK MY FOOT OFF THE BRAKE AND STEPPED ON THE GAS PEDAL TO ACCELERATE FORWARD BUT THE CAR DID NOT MOVE. I TRIED STEPPING ON THE GAS PEDAL ONCE MORE AND AGAIN THE CAR WOULD NOT MOVE FORWARD. SINCE THE CAR WAS STILL IN DRIVE GEAR, I MANAGED TO GET THE CAR TO ROLL INTO THE SHOULDER OF THE ROAD ON ITS OWN TO GET OUT OF THE WAY OF TRAFFIC. CAR STARTED TO BUCK AND VIBRATE WHEN I TRIED USING THE GAS PEDAL AGAIN TO ACCELERATE FORWARD IN THE SHOULDER AND WOULD STILL NOT MOVE FORWARD. I NOTICED THEN THAT THE ORANGE WRENCH ICON WAS LIT UP ON THE DASH. I THEN PUT THE CAR IN PARK AND TURNED THE ENGINE OFF AS I FELT IT WAS NO LONGER SAFE TO DRIVE. HAD TO CALL A TOW TRUCK TO TOW THE VEHICLE TO THE DEALERSHIP. DEALERSHIP DIAGNOSED THE PROBLEM AS AN ISSUE WITH THE THROTTLE BODY AND SAID IT WAS NOT COVERED UNDER WARRANTY AS IT WAS AN ELECTRONIC/EXTERNAL PART. HAD BOUGHT THE CAR BRAND NEW IN DEC 2010. I WAS DISAPPOINTED THAT THE CAR WAS LESS THAN 2 1/2 YEARS OLD AND HAD A MAJOR PROBLEM THAT COULD HAVE LED TO A DANGEROUS SITUATION. I WAS MOVING SLOWLY IN A CONSTRUCTION ZONE DURING HOLIDAY TRAFFIC WHEN THE INCIDENT OCCURRED, AND I WAS LUCKY THAT I WAS NOT IN A BUSY INTERSECTION OR TRAVELING AT A HIGH RATE OF SPEED WHEN I LOST ACCELERATION DUE TO THE THROTTLE BODY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513586May 26, 2013
ENGINE, VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING ALL OF SUDDEN VEHICLE KEPT ACCELERATING WITHOUT HER FOOT BEING ON THE GAS PEDAL. SHE WAS TRAVELING AT 25MPH WHEN VEHICLE ACCELERATED TO 45MPH ON ITS OWN. SHE HAD TO TAKE ACTION TO AVOID HAVING AN ACCIDENT. THE VEHICLE NOW WILL REV HIGH WHEN FIRST TURNING ON VEHICLE. THE LONGER VEHICLE RUNS THE HIGHER THE ENGINE REVS AND INCREASES SPEED ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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