Ford Bronco Sport Complaints

1,315 consumer complaints on file.

#11596925June 26, 2024
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving at various speeds and making a turn, the rear wheels seized, and the vehicle made an abnormal sound. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the rear differential had damaged the rear wheels, and it was determined that the rear differential needed to be replaced. The contact was referred to the manufacturer to request a buyback. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596698June 26, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Vehicle experienced power terrain failure causing vehicle to stop while driving in the middle of the road meanwhile cars avoid hitting my vehicle. I had my [XXX] old in the backseat at the time and this incident could have caused injury or possibly death. Vehicle has also experienced accelerator issues. Vehicle would lag 3-5 seconds for vehicle accelerator to speed up when pressing on accelerator. Fortunately no major accidents, but I am concerned that the issues I have experienced thus far with the Bronco 2021, it can potentially cause a major accident that can possibly cause injury or death. Through Ford Pass app I do recieve warning messages of mechanical issue at time of incident. Vehicle has been inspected and mechanical issues corrected at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596510June 25, 2024
ENGINE, POWER TRAIN
In March 0f 2024, while traveling down the highway at 65 mph, vehicle lost power suddenly, engine shut off, and loss of power steering with no warning, no check engine lights, no change in temperature to motor. Vehicle was towed to dealership in which they advised the engine was locked up and later determined the turbo had failed, likely leading to the engine failure. The 2021 Ford Bronco Sport only had 30,000 miles so it is apparent this motor and or turbo has some type of fault. Dealership did not cover under warranty as vehicle had branded title from front bumper damage that did not effect the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596417June 25, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Vehicle experienced complete shut down in the middle of the road while stopped at an intersection. Could not turn on hazard lights or put the car in neutral to move out of traffic. Car made a loud thumping noise when I attempted to restart. Vehicle was towed to dealership where I was initially told the battery just needed to be charged and it was ready to pick up. When I went to the dealership to retrieve my vehicle, it would not start and had the same error messages on screen and made the same loud thumping noise. Vehicle is currently still at the dealership and no answer as to when it will be fixed or what the issue is. Today is day 5 without my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596223June 24, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2023 Ford Bronco Sport. The contact stated that the vehicle failed to start as needed. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596129June 24, 2024
SUSPENSION
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving or while stopped, the rear differential seized, causing the rear wheels to lock up. The contact stated that the vehicle failed to move forward. The vehicle was taken to an independent mechanic and the rear differential fluid was replaced. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596023June 23, 2024
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I bought my Bronco back in January this year (2024) and everything worked great. Then fast forward the end of May (2024) and my car when I got in it and crunk it up told me my MyKey had been activated. I said what is a MyKey never heard of it before in my life. I did some Google searches and tried to figure out. Once I figured it and couldn't get it off of there myself I took it to a Ford dealership. They told me the MyKey had to have the admin key and they would have to cut one etc and then the labor all together would be 400 dollars. I was floored how did this even happen? Who put the MyKey on here? It restricts the speed which you can go, only allows the radio so high, and you have to be buckled for the radio to play its crazy. So I call the dealership which I bought it from, Hendrick, my car was used and had about 39k miles on it. They don't know about MyKey either they sell used cars, but their main cars are Chrysler, Dodge, Jeep Ram. The used car guy said he would pay 200 for the key but not the labor that we had our car long enough it was time we took responsibility for it. Fast forward I reach out to Ford. The lady at Ford who said she was just a media specialist says oh just pay the money and keep the receipt. That if Ford does a recall in the future you will be reimbursed. I told her that this response was unsatisfactory as it creates a safety issue. I told her I was taking the car to Ford for recalls that needed to be fixed the next week and I would asked them how it got set. She didn't know how it got set either. The previous Ford dealership said he didn't know and that it could have been the previous owner but he couldn't confirm. So I went to the Ford dealership in Auburn this time to have the recall fixed and the lady at thr service center said yes the MyKey is only activated off the Ford app. My wife nor myself had the Ford app at the time this started which means the previous owner still had access to my key and set these limits. Google show more
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595615June 20, 2024
VISIBILITY/WIPER
There are at least three separate chips on windshield caused by very small gravel on different occasions. The windshield should not be chipping so easily. The most recent happened yesterday and immediately spread. The cost of these windshields are pricey due to rain sensors. integrity of windshield seems compromised for whatever manufacturing reason. Recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595569June 20, 2024
POWER TRAIN
Knocking noise from rear end reported to Chapman Ford dealership service center approximately 1 year ago, unsure of exact date. Problem was reproduced and confirmed by dealership but unknown origin. On 6/11 Chapman Ford attempted to repair by completing TSB 23-2 335 Rear Diff Drain Tube replaced with New Rear Diff Fluid Drained and filled and drain plug replaced. Drove vehicle 11 miles home from dealership. During next drive of vehicle on evening of [XXX}, while backing out of the garage the rear differential was knocking louder and more frequently. Taken back to Chapman Ford on Wednesday 6/19 as they stated Monday morning when they opened and I call that was the earliest they could inspect the vehicle. Determined the rear differential now needs completely replaced. The vehicle is available for inspection at Chapman Ford, 1255 Columbus Ave, Marysville, Ohio as it will be there for at least a week awaiting the appropriate parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594830June 17, 2024
ENGINE
Water pump failed and needed to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594260June 13, 2024
UNKNOWN OR OTHER
I was driving and my trunk just opened up. Now it’s stuck in the open position and won’t shut.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594251June 13, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Ford Bronco Sport. The contact stated that when the vehicle was shifted into reverse(R) and reversing at approximately 4 MPH, the contact depressed the brake pedal, and the rear brakes made an abnormally loud sound. The contact pumped the brake pedal and the sound persisted. The contact stated no warning light was illuminated. The contact drove the vehicle to a dealer who diagnosed the failure and determined that rear brake clips needed to be replaced. The vehicle was repaired. The contact stated that the abnormal brake sound reoccurred, and she drove the vehicle back to the same dealer. The dealer advised that the loud brake sound was normal brake function. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594120June 13, 2024
ELECTRICAL SYSTEM
When the vehicle turns on there are times when the screen just remains all black, only time it changes is when the reverse camera is activated. When the vehicle is in Drive the screen doesn’t turn on. Also Bluetooth constantly disconnects all devices once the vehicle is turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594036June 12, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Our 2021 Bronco just suddenly died while driving. We were in a parking lot, moving, and it just quit. The Bronco would not restart and on the display screen it said "requires a manual start". It was not the battery, and the engine sounded like it was flooded. Thankfully, we were in a parking lot and not driving very fast. While we were waiting for a tow for over an hour, and we got the car to start and were able to drive it home. We called Ford, and their only response was if it happens again to let them know. It happened again a couple weeks later. This time while driving on a road going about 30 mph. We were lucky and able to glide into a parking lot. It was very scary because it just died. We called Ford and made an appointment to have it checked out. We were charged $1117 to replace the fuel pump ($1000 was for labor). When I questioned why a fuel pump would go bad when the vehicle is only two years old. The response was "cars aren't built like they used to be". I want our experience documented as we were very lucky that we were not injured when our vehicle died while driving. Until these incidents, there was no indication that there was anything wrong with the vehicle. We have learned that this has happened to other people as well when we Googled it. It is a huge safety concern. We now have received a Ford notice about a safety recall describing the exact issues we experienced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593954June 12, 2024
ELECTRICAL SYSTEM, ENGINE
On May 25, 2024 at about 12:30 am, The vehicle suffered a classic recall 24V267000 unexpected and sudden complete loss of engine and electrical power in traffic, going into default park setting with parking brake. The vehicle could not be pushed out of traffic on a busy expressway feeder road at night. Police had to be dispatched to warn oncoming traffic of the stalled vehicle with intermittently working hazard lights. The vehicle had to be towed. Sames Ford McAllen preformed the recall reprogramming on May 31 and released to vehicle. On the first trip AFTER the BCM and PCM recall protocol had been performed the vehicle suffered the exact same failure in traffic on a busy street. The vehicle again was towed to Sames Ford, where it remains today. The recall protocol failed to remedy to serious and dangerous defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593802June 12, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On [XXX], my 2024 Ford Bronco Sport spontaneously burst into flames while driven by my [XXX] son. Per a local bystander, there was smoke and fire observed around the undercarriage as he drove down the road. Multiple vehicles began honking while stopped at a red light. A driver alerted my son of the fire. He was able to evacuate along with his [XXX] sister. As they were fleeing to the median of an active highway, the vehicle burst into flames. After several explosions the vehicle continued to burn and melt until the fire dept extinguished the flames. Prior to spontaneous combustion, there were no symptoms of gas leaks or error messages. Nor were there any fluid leaks. There were no error messages or signs of vehicle distress even while my children were driving & engulfed in flames. If bystanders had not flagged down my son, my children may have still been inside the vehicle when the fire & explosions consumed them. The fire department ultimately inspected the vehicle for damage. I am still awaiting their report. Initial conversations on the scene indicated an engine fire. On June 11th, my insurer commissioned an engineer to inspect the vehicle for causation. No report currently available. The vehicle was brand new; purchased just 6 weeks ago. At the time we purchased, 2022 & 2023 models had an open safety recall for fire risk due to a fuel injection defect. There were no reported design updates for the 2024 model. Nor were the recall fixes recommended in Feb 2024 installed on my Bronco purchased late April. It is my position that both Ford & the dealership knew or should have known the 2024 models would have the same defect and fire risk. Disturbing they sold their defective vehicle to my family. The dealership claims no responsibility or obligation to disclose risks. Ford refuses to speak with me given total loss status. My only recourse now is through my insurance. My children remain traumatized by their near death experience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11593670June 11, 2024
ENGINE
The contact owns a 2021 Ford Bronco Sport. The contact stated while in reverse(R), there was an abnormally loud sound coming from the rear of the vehicle. The vehicle was taken to the local dealer on several occasions. The contact stated that unknown repairs were performed on the vehicle, but the vehicle was not repaired. The local dealer was unable to determine the cause of the failure. The contact stated that the vehicle remained unrepaired until further repair information was provided. The manufacturer was made aware of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593390June 10, 2024
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
The contact owned a 2022 Ford Bronco Sport. The contact stated while driving at 70 MPH, the vehicle experienced abnormal gear shifts. Additionally, the contact noticed a gasoline odor and a burning plastic odor coming from the A/C vents. The contact stated that upon depressing the brake pedal to come to a complete stop at the stop sign, the vehicle failed to respond. The message "ABS Failure " was displayed, and several unknown warning lights were illuminated. The contact stated that he then veered to the left while there was oncoming traffic. The contact stated that he attempted to stop the vehicle by depressing the brake pedal, shifting to park (P), and engaging the electronic parking brake, but the vehicle failed to respond and was driving at 40 MPH. The contact then noticed smoke and fire coming out from underneath the hood, and the front end of the vehicle was engulfed in fire. The contact stated that he jumped out of the vehicle. The vehicle drove into a ditch, where it burned to the ground. The fire was extinguished by the fire department. The contact was unsure whether a fire department report was filed. A police report was filed. The contact sustained a scrape on the right Elbow and received care from the ambulance. The vehicle was towed and totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11593120June 7, 2024
ENGINE, ELECTRICAL SYSTEM
Battery exploded while driving down the street causing the car to go completely dead and roll to a stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592428June 4, 2024
UNKNOWN OR OTHER
GPS does not work reliably. Will often show the car in a completely different area than where you actually are. Often parking the car, turning the car off and letting it rest for a few minutes prior to restarting with reset the GPS. Is a hazard if you are trying to follow directions when the GPS suddenly stops working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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