Dodge Journey Complaints

5,556 consumer complaints on file.

#11390608January 29, 2021
AIR BAGS
ON THE FREEWAY, CAR HYDROPLANED AND HIT CONCRETE TEMPORARY DIVIDER TWICE. ONCE IN THE BACK AND THEN THE FRONT AND SIDE OF THE CAR. CAR CROSSED THREE LANES AND FORCIBLY LANDED ON EDGE OF FREEWAY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11390678January 29, 2021
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2017 DODGE JOURNEY. THE CONTACT STATED THAT THE SEAT BELT ON THE FRONT PASSENGER'S SIDE FAILED TO SECURELY LATCH. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768) WHERE IT WAS DIAGNOSED WITH NEEDING THE SEAT BELT BUCKLE ASSEMBLY TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390437January 28, 2021
SERVICE BRAKES, STEERING
MY WIFE DRIVE THIS VEHICLE MOSTLY TO WORK AND I AM AFRAID FOR HER TO DRIVE ANYMORE I HAD TO REPLACE THE BRAKE CALIBRES THEY LOCK UP AND THEN I END UP REPLACING THE ROEDER AND THE BRAKE PADS THEY ARE ALSO THE POWER STEERING PUMP I HAD TO REPLACE AND THE HOSES FOR IT HAS BUSTED A FEW TIMES.I HAVE LUCKILY BEEN THE ONE DRIVING WHEN IT HAS DONE ANY OF THOSE THINGS. I'M AFRAID OF MY WIFE TO DRIVE IT ANYMORE. IT IS HER CAR.I OWN A DODGE DAKOTA AND LOVE IT,BUT THE JOURNEY IS A TERRIBLE MADE VEHICLE. I'M NOT EXPECTING ANYTHING FROM THIS JUST WANT DODGE TO KNOW, BUT I'M SURE THEY ALREADY DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389481January 22, 2021
AIR BAGS, ELECTRICAL SYSTEM
WHILE DRIVING THE VEHICLE ON A HIGHWAY AT 55 MPH, ALL FUNCTIONS OF THE VEHICLE DASH STOPPED WORKING ( SPEEDOMETER, RPM, ALL LIGHTS ETC.) AND THE WINDSHIELD WIPER BLADES STARTED GOING AS IF THEY WERE ON EVEN THOUGH THEY WERE NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389173January 21, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THE VEHICLE'S ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE OIL PRESSURE SWITCH FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER (CHERRY HILL DODGE CHRYSLER JEEP RAM 1708 NJ-70, CHERRY HILL, NJ 08002; (856) 471-1058) WHO STATED THAT THE LEAKING OIL COOLER HOUSING ADAPTER ENGINE AND GASKET INTAKE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,600.*LN CONSUMER WAS INFORMED BY THE DEALER COVERAGE HAS EXPIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389306January 21, 2021
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
THIS IS THE SECOND DODGE JOURNEY NOW THAT I HAVE OWNED AND BOTH OF THEM HAVE ELECTRICAL PROBLEMS WITH THE BACK TAIL LIGHTS AS WELL AS THE REAR WINDSHIELD WIPERS LEFT TAIL LIGHT AND BOTH OF MY VEHICLES. ALSO WITH MY SECOND DODGE JOURNEY WITH BOTH OF THE CARS I HAVE TRANSMISSION PROBLEMS AS WELL AND I ALSO HAVE AIRBAG WARNING ALWAYS GOING OFF OF MY CARD WHEN I MAKE TURNS. SO WHAT THE TRANSMISSION IT SPIDERS AS YOU ARE DRIVING I HAVE TAKEN IT TO A DEALERSHIP AND IT SAID THAT THERE IS THREE RECALLS BUT FOR SOME REASON ON YOUR WEBSITE IT SHOWS NO RECALLS ALSO WHAT THE WINDSHIELD WIPERS IN THE REAR ONLY I PUT IT AT MY CAR IN REVERSE AND ALL SUDDEN THEY TURN ON BY THEMSELVES AND THEY'LL STAY ON AND DON'T WANT TO TURN OFF UNTIL IT FEELS LIKE TURNING OFF BUT MY LEFT TAIL LIGHT DOES NOT WORK AT ALL I'VE HAD THE VEHICLE NOW FOR TWO YEARS AND I'VE HAD TO SWITCH ABOUT 12 LIGHTS AND NOW TO WHERE NONE WILL NOT WORK AT ALL AND FOR THE AIRBAG WARNING SYSTEM NO ONE WILL BE SITTING IN MY PASSENGER SEAT AND WHEN I'M MAKING A TURN ALL OF SUDDEN MY AIRBAG ALARM WILL BE GOING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388963January 20, 2021
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
EITHER SITTING OR DRIVING, THE CARS LIGHTS COME ON AND IT LOSES POWER AND STOPS. SOMETIMES WHEN I TRY TO START IT, IT WON'T START AND I JUST GOT A NEW BATTERY! THERE ARE SEVERAL PEOPLE HAVING THIS PROBLEM. I JUST GOT MY JOURNEY 2 MONTHS AGO, IT WAS USED, AND I NEVER COULD HAVE IMAGINED THE PROBLEM I HAVING WITH IT! THIS IS MY ONLY TRANSPORTATION, AND I NEED IT FOR WORK! SOMEONE SAID IT IS THE TIPM, OTHERS HAVE SAID IT'S THE BATTERY, ETC... THIS HAPPENS EITHER WHILE I'M DRIVING OR SITTING IDLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388984January 20, 2021
SERVICE BRAKES
WHILE DRIVING MY ABS/AWD LIGHT CONTINUES TO COME ON. I CHECKED TO SEE IF THERE IS A RECALL FOR THE ABS AND IT SHOWS BUT DOES NOT COME UP WITH MY VIN. THE LIGHT COMES ON AND THEN THERE IS A KICK AND DRAGGING SOUND COMING FROM THE VEHICLE SO I STOP, PUT IT IN PARK AND TRY TO PROCEED AGAIN. I DON'T FEEL SAFE. I RECENTLY PURCHASED THE VEHICLE AND NOTHING WAS MENTIONED ABOUT THE ABS. THIS HAPPENS WHETHER I AM IN MY DRIVEWAY OR IN THE PARKING LOT A WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388817January 19, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 40-60 MPH, THE VEHICLE BEGAN TO JERK INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GREGGCO AUTO SALES (2015 AE MOORE DR, MOODY, AL 35004, (205) 603-3837) WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388615January 17, 2021
SUSPENSION
I GOT MY 2018 DODGE JOURNEY CROSSROAD NEW WITH ONLY 36 MILES ON IT FROM THE DEALERSHIP. I'VE HAD NOTHING BUT PROBLEMS WITH MY FRONT PASSENGER SIDE CAMBER BEING OUT OF LINE. I HAD TO HAVE MY STRUTS REPLACED UNDER WARRANTY. CAMBER NOT ADJUSTABLE, DEALER UNDER WARRANTY MADE WHOLE BIGGER FOR ADJUSTMENT. MY 2018 DODGE JOURNEY CROSSROAD NOW ONLY HAS 64,000 MILES AND MY FRONT PASSENGER SIDE TOP CAMBER BOLT BROKE AND MY WHEEL FELL OUTWARD. THANK GOD I WAS JUST PULLING OUT OF MY DRIVEWAY MAKING A RIGHT HAND TURN WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388446January 16, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING DOWN THE STREET AND LOSS ALL POWER AND BRAKE CONTROL. NO WARNING LIGHTS AND NO NOTICE JUST SHUT OFF WHILE DRIVING, RADIO AND LIGHTS EVERYTHING CUT OFF WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388222January 14, 2021
UNKNOWN OR OTHER
LAST EVENING WHILE SITTING IN HOUSE THE HORN STARTS GOING OFF. THEN WE REALIZED IT WAS OUR CAR. HUSBAND WENT OUT AND SAW THAT IT WAS OUR GRABBED KEY FOB AND FINALLY PUSHED THE PANIC BUTTON SEVERAL TIMES AND IT STOPPED. THEN TODAY MID-MORNING IT STARTED HONKING AGAIN. AFTER RESEARCHING IT WE'VE FIGURED IT WASN'T ONLY US AND SEEMS TO BE AN ISSUE. BOTH TIMES IT WAS PARKED IN OUR DRIVEWAY WITH NO ONE AROUND IT CAUSE WE HAVE SEVERAL CAMERAS AND LOOKED AND SAW NO ONE AROUND IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388246January 14, 2021
SERVICE BRAKES, ENGINE, POWER TRAIN
ENGINE LIGHT MULTIPLE TIMES- EMISSIONS CONTROL - FOUND ONLINE BUT DID NOT RECEIVE A RECALL: IN AFFECTED CARS, FCA WILL REPLACE THE CATALYTIC CONVERTER AND UPDATE SOFTWARE FOR THE POWERTRAIN CONTROL MODULE  THAT IS, YOUR CARS PRIMARY DRIVETRAIN COMPUTER. FCA WILL RECYCLE THE OLD CATALYTIC CONVERTER TO REMOVE THE PRECIOUS METALS COMMON IN SUCH DEVICES, A USUAL PRACTICE. OBVIOUSLY THE CATALYTIC CONVERTER, THATS THE BIGGEST PART OF THIS, CHERNOBY SAID. THE REPLACEMENT CONVERTER HAS A DIFFERENT MIXTURE OF PRECIOUS METALS  TO BE LESS SUSCEPTIBLE TO SULFUR IN THE FUEL, HE ADDED. DUE TO THE NUMBER OF REPLACEMENT CATALYTIC CONVERTERS NEEDED, THE AUTOMAKER IS RECALLING CARS IN WAVES. MODEL-YEAR 2011 CARS: FIRST QUARTER OF 2019 MODEL-YEAR 2012 CARS CHRYSLER'S NUMBER FOR THIS RECALL IS T47 CHRYSLER'S NUMBER FOR THIS RECALL IS S08 CHRYSLER'S NUMBER FOR THIS RECALL IS R61 CHRYSLER'S NUMBER FOR THIS RECALL IS R32
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11387941January 13, 2021
SEAT BELTS
THE DRIVERS SEATBELT DOES NOT LATCH PROPERLY AND WILL COME UNDONE WHILE DRIVING. SINCE NOTICING THE ISSUE I WILL TEST THE LATCH EACH TIME I PUT ON THE SEATBELT AND I HAVE TO RE-BUCKLE THE LATCH 3-5 TIMES SOMETIMES TO GET IT TO LATCH PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387662January 12, 2021
ELECTRICAL SYSTEM, ENGINE, SEATS
WHILE DRIVING CAR JUST TURNS OFF FOR NO REASON. WHEN PUSHING THE REMOTE START BUTTON WINDOW ROLL DOWN. HEATED SEATS WILL NOT COME ON BUT FOR A SECOND OR TWO. THIS HAS HAPPENED SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387734January 12, 2021
SEATS
I I SAT DOWN IN THE PASSENGERS SEAT AND ADJUSTED THE SEAT BACK. WHEN I LEANED BACK THE HEAD SNAPPED OUT WITH A DEGREE OF FORCE AND HIT ME IN THE BACK OF THE HEAD. IT APPEARS TO BE BROKEN AS IT WILL NOT GO BACK IN TO PLACE AND REMAIN THERE. THE CAR WAS IN PARK AT THE TIME AND WAS NOT HIT OR BUMPED BY ANOTHER VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387435January 10, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
THUS THE 4TH TIME WIN THIN A 2 YEAR PERIOD THAT MY 2013 DODGE JOURNEY LET ME SIT. TIME 1&2 BATTERY NEED TO BE REPLACED, A COSTLY BILL. 3RD TIME THE FUSE BLEW. ALL 3 TIMES MY CARS CHECK ENGINE LIGHT CAME ON & A WEEKS LET ME SIT. AS OF JAN. 8, AGAIN MY CAR LEAVING ME, ENGINE LIGHT CAME ON & A WEEKS LATER LEFT ME SIT. NOT SURE WHAT TO DO AT THIS POINT, I'M UNEMPLOYED & HAVE A CAR PAYMENT, I CAN'T AFFORD A COSTLY REPAIR. THIS SEEMS TO BE A GENERAL PROBLEM WITH THE JOURNEYS, WHY ON EARTH AREN'T YOU RECALLING THEM. I KNOW THAT IT WOULD BE COSTLY, BUT AT LEAST YOU MIGHT HAVE HAPPY CUSTOMERS. I'M THINKING OF SURRENDERING THE VEHICLE DUE TO THIS CONTINUOUS NO START PROBLEM. MY NEXT STEP IS TO FILE A COMPLAINT WITH CHRYSLER CAPITAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386892January 7, 2021
SEATS
DRIVER'S SIDE ACTIVE HEADREST DEPLOYED WHILE VEHICLE WAS SITTING IN THE DRIVEWAY, UNOCCUPIED. REPORTED INCIDENT TO DEALER ONLINE BUT THEY NEVER RESPONDED. I ASKED ABOUT IT IN PERSON, THEY SAID THEY COULD REPLACE THE HEADREST FOR $480... NO, THANK YOU!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386563January 5, 2021
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
MY CAR IS THROWING OFF A CHECK ENGINE LIGHT AN IT INDICATES IT'S MY CATALYTIC CONVERTER, MY ENGINE HAS AN KNOCKING SOUND ALSO, AND WHEN I APPLY PRESSURE ON MY BRAKES THERE'S A DELAY OF STOPPING. WHILE I'M DRIVING CITY/HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386585January 5, 2021
AIR BAGS
DRIVERS HEADREST BLEW, WHILE BACKING UP
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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