Dodge Journey Complaints

5,556 consumer complaints on file.

#11383089December 11, 2020
SEATS
I WAS SITTING AT A STOPLIGHT ON MY WAY HOME FROM WORK. THE HEADREST MADE A STRANGE CRACKING SOUND, AND THEN POPPED FORWARD WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383062December 11, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE GEAR SHIFTER FAILED TO CHANGE GEARS. ADDITIONALLY, WHILE ACCELERATING THERE WAS ABNORMAL WINDING NOISE DETECTED. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO KEFFER CHRYSLER JEEP DODGE RAM (8214 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227, (704) 532-1050) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382767December 9, 2020
SEATS
I WENT OUT TO THE CAR ONE MORNING AND THE DRIVER HEADREST HAD POPPED OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378198December 7, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
SOMETHING WRONG WITH IT STATING AS SOMETIMES IT WON'T START. I REPLACED STARTER AND STILL SAME ISSUE, I HAVE TO PUR IT IN NEUTRAL AND TRY TO START IT AND EVENTUALLY IT DOES BUT IT SHOULDN'T BE THIS WAY ALSO IT STOP WORKING AS I WAS DRIVING GETTING READY TO MAKE A TURN AND I HAD TO RESTART IT BUT ONCE AGAIN IT WOULDN'T START THE FIRST FEW TIMES WHICH I HAD TO PUT IN NEUTRAL AND I WAS IN THE CITY TRAFFIC VERY DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378382December 7, 2020
POWER TRAIN
MY JOURNEY ONLY HAS 59000K MILES AND IT STARTED WITH A" KNOCK" NOISE WHEN I START ABOUT A MONTH AGO. MECHANIC TELLS ME THE "LIFTERS" ARE BAD AND THEY WOULD NEED TO OPEN UP THE PART OF THE ENGINE WHERE THE LIFTERS ARE LOCATED, I UNDERSTAND THERE ARE TWO DIFFERENT LOCATIONS FOR THE LIFTERS, THE FRONT IS PRETTY EASY TO CHANGE BUT THE SECOND LOCATION NOT SO MUCH. ALL WILL COST ME ABOUT $1500.00 TO REPAIR. IS THERE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378088December 6, 2020
SERVICE BRAKES
BREAK CALIPERS LOCK UP WHEN DRIVING. THEY HAVE BEEN REPLACED AND CONTINUE TO DO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378116December 6, 2020
UNKNOWN OR OTHER
WHILE PARKED WITH FULL BATTERY TURNING THE IGNITION SWITCH ON...CAR REFUSING TO START. CAR IS PARKED ON A CITY STREET. THIS HAS HAPPENED MULTIPLETIMES.TODAYIT WILL NOT START AT ALL. CAR WAS TAKEN TO CHRYSLER JEEP RECENTLY . I WAS INFORMED THAT I NEEDED A NEW IGNITION NODULE AT AN APPROX. COST OF $1,000. IN CHECKING ONLINE I FIND THAT I AM ONE OF HUNDREDS WITH THE SAME COMPLAINT.I BELIEVE CHRYSLER HAS RECALLED THESE CARS FOR FAULTY IGNITION SWITCHES. I AM LOOKING FOR HELP WITH THE NEXT STEP. I AM FEARFUL THAT EVEN IF I GET THE CAR TO START I AM UNSURE OF IT HAPPENING WHILE DRIVING. YOUR ADVICE AND RESOURCES WOULD BE GREATLY APPRECIATED. THOMAS NYE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378157December 6, 2020
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WAS DRIVING AT APPROXIMATELY 30 MILES AN HOUR ON A TURNING ROAD ONTO A HIGHWAY AND VEHICLE SHUT OFF. LOST ALL POWER STEERING AND BRAKES WERE HARD. HAD TO IMMEDIATELY GET OVER TO THE SIDE OF THE ROAD TO AVOID TRAFFIC COMING FROM THE REAR AS I LOST LIGHTS AS WELL AND MAY NOT HAVE BEEN SEEN AS IT WAS DARK AND THE VEHICLE IS BLACK. WHEN PULLED OVER I PUT THE VEHICLE IN PARK AND ATTEMPTED TO RESTART. AFTER THE 2ND TIME TURNING THE KEY IT STARTED. NO CHECK ENGINE LIGHTS ARE PRESENT ON THE CAR OTHER THAN A TPMS SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378020December 5, 2020
ELECTRICAL SYSTEM
TWO TIMES I WAS DRIVING DOWN THE HIGHWAY AND VEHICLE SHUT DOWN. I WAS PARKED THEN TRIED TO START AN WOULD NOT START. IT HAS A REMOTE START AN STARTS ON ITS OWN AN WINDOWS ROLL DOWN ON THEIR OWN. WHEN I GET NEAR THE VEHICLE WITH THE KEY FAB THE LIGHTS COME ON AN SOMETIMES WITHOUT PUSHING THE BUTTON ON KEY FAB IT STARTS ON ITS OWN. I HAVE BEEN DRIVING AN WENT TO TURN IN DRIVEWAY AN IT SHUT DOWN. STOPPED AT STOPLIGHT AN IT SHUT DOWN. IT HAS ALWAYS STARTED BACK UP EXCEPT FOR ONE TIME I HAD TO MANEUVER THE KEY A CERTAIN WAY IN IGNITION BEFORE IT WOULD START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377930December 4, 2020
ENGINE
I HAVE 94,000 MILES AND TRANSMISSION IS SLIPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377496December 2, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE BATTERY FAILED TWICE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE BATTERY WAS TESTED AND THE CONTACT WAS INFORMED THAT THERE WAS NO ISSUES FOUND WITH THE BATTERY. THE CONTACT DROVE THE VEHICLE TO HIS RESIDENCE AND TURNED OFF THE VEHICLE AND THE BATTERY FAILURE RECURRED. THE CONTACT CALLED AAA AND THE BATTERY WAS REPLACED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.*DT CONSUMER STATED CAR STALLS AT STOP WITHIN THE FIRST 7 MILES EVERY WEEK. EVEN AFTER IT WAS REPAIRED OIL COOLER/OIL FILL TUBE CONSTANTLY LEAKS. CHECK ENGINE LIGHT AND THERMOSTAT COMES ON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377517December 2, 2020
ELECTRICAL SYSTEM
WHILE DRIVING THE ANTI SKID SHOWED ON INSTRUMENT PANEL AS OFF THEN A LIGHTNING SYMBOL CAME IN AND CAR WENT INTO LIMP MODE NIT LETTING ME ACCELERATE MUCH AT ALL SO I WAS FORCED TO PULL OFF THE ROAD. AS IT WENT INTO LIMP IT DEACCELERATED VERY QUICKLY CAUSING A TRAFFIC PROBLEM BEFORE I COULD GET OFF TO THR SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377315December 1, 2020
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE VEHICLE SUDDENLY SHUTS OFF AT HIGHWAY SPEEDS AND HAS SIGNIFICANT TROUBLE RESTARTING. THE VEHICLE HAS BEEN INSPECTED OVER 10 TIMES BY AN ASC CERTIFIED MECHANIC FOR THIS ISSUE AND THERE HASN'T BEEN A CHECK ENGINE CODE PRESENT THAT WOULD CAUSE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376982November 29, 2020
AIR BAGS, SEATS
PASSENGER SIDE HEAD RESTRAIN IS DEPLOYED/BROKEN. CAME OUT TO CAR IN MORNING AND HEAD RESTRAIN WAS SPLIT OPEN. APPEARS TO BE BROKEN TABS AND CANNOT BE REASSEMBLED. NOW HAVE A BROKEN HEAD RESTRAIN ON PASSENGER SEAT. SEEMS UNSAFE. NOT MOVING, NOT NOT OCCUPIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376770November 27, 2020
ENGINE, POWER TRAIN, STEERING
THE AC AIR COMPRESSOR ARE DEFECTIVE AND CAUSED THE SERPTINE BELT TO BREAK AND CAR STOP IMMEDIATELY IN TRAFFIC TO A DEAD STOP THE DEALERSHIP IS NOT FIXING IT IT'S A FACTORY DEFAULT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376179November 24, 2020
AIR BAGS, SEATS
FIANC LEANING ON SEAT FROM MIDDLE ROW AND DRIVER SEAT HEADREST DEPLOYED AND SEPARATED, WHILE VEHICLE WAS IN PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376195November 24, 2020
SEATS
WHILE MY CAR WAS PARKED IN THE DRIVE WAY AT MY HOUSE, THE PASSENGER SIDE HEAD REST RESTRAINT DEPLOYED WHEN NO ONE WAS IN THE VEHICLE. PARKED THE VEHICLE MONDAY (11/23/2020) AT 6:00 PM CST. WENT TO DRIVE THE CAR ON TUESDAY (11/24/2020) AT 11:30 CST AND THE HEAD REST RESTRAINT ON THE PASSENGER SIDE FRONT SEAT HAD DEPLOYED. THERE IS NO EVIDENCE OF THE VEHICLE BEING STRUCK WHILE PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375969November 23, 2020
SERVICE BRAKES
WHEN DRIVING DOWN HILL ON THE FREEWAY ( 65 MPH OR FASTER) AND BRAKING TO SLOW THE CAR, A HEAVY VIBRATION AND WOBBLING OCCURS ON THE FRONT RIGHT SIDE ( TIRE, SUSPENSION). ALSO OCCURS WHEN CAR IS WASHED AND THE WHEEL IS WET. APPLYING BREAKS MAKES IT WOBBLE GOING AT A SLOWER SPEED, 25/35MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375787November 22, 2020
SEATS
WAS DRIVING DOWN A NEW ROAD AT 35 MPH WITH NO POTHOLES AND MY DRIVER SIDE HEADREST EXPLODED AND STRUCK ME IN THE BACK OF THE HEAD. NOW THERE ARE BROKEN PIECES WITHIN THE ASSEMBLY AND IT WILL NOT CLOSE BACK! IT NOW PUSHES MY HEAD FORWARD WHILE *DT CONSUMER STATED HE REACHED OUT TO DODGE/CHRYSLER DEALERSHIP. VEHICLE IS NOT COVERED UNDER WARRANTY NOR IS THERE A RECALL FOR THIS ISSUE.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11375807November 22, 2020
POWER TRAIN
WHILE AT A STOP LIGHT VEHICLE STARTED ROLLING BACKWARDS AFTER LIGHT TURNED GREEN. VEHICLE WAS IN DRIVE AND WAS SOMEHOW NOT IN GEAR. HAD TO PLACE IN PARK THEN BACK TO DRIVE SEVERAL TIMES BEFORE IT FINALLY GOT IN GEAR. IT DID THIS SEVERAL TIMES THROUGHOUT THE DAY SO HAD TO GET CAR TOWED. TOOK CAR TO DEALERS AND THEY COULD NOT FIND THE PROBLEM. SUGGESTED WE REPLACE THE ENTIRE TRANSMISSION FOR ALMOST $5,000. THE CAR ONLY HAS 68,000 APPROXIMATELY. CAR WAS PURCHASED BRAND NEW IN 2016. STILL OWE MONEY ON THE VEHICLE AND ENDED UP TAKING THE CAR TO GET THE TRANSMISSION REBUILD ELSEWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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