Dodge Journey Complaints

5,556 consumer complaints on file.

#10764172September 16, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764156September 16, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763782September 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, A LOUD NOISE WAS PRESENT COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE SUDDENLY SHUT OFF. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JUNE OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763847September 15, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763879September 15, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764010September 15, 2015
EQUIPMENT ADAPTIVE/MOBILITY
HEATER WENT OUT IN THE WINTER. WENT TO DEALER AND TOLD ME IT WAS THE HEATER CORE. DUE TO THIS I COULD NOT GET THE HEATER CORE REPLACED AT THE TIME BECAUSE THE PART IS ON BACK ORDER BY 125. SO THIS SEEMS TO BE A PROBLEM WITH MORE THAN 1 VEHICLE SO NEED TO CHECK INTO THIS MORE BUT I BELIEVE THAT IT SHOULD BE A RECALL PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763716September 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. IN ADDITION, THE INTERIOR AND EXTERIOR LIGHTING WERE DIM. AFTER THE THIRD ATTEMPT TO START THE VEHICLE, A JUMPSTART WAS REQUIRED. WHILE GETTING A JUMPSTART, SMOKE APPEARED AND THE VEHICLE CAUGHT FIREE. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10763469September 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS ) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. UPDATED 11/18/15*LJ THE CONSUMER STATED THE IGNITION MODULE WAS REPLACED AND TWO NEW ELECTRONIC FOBS. UPDATED 1/14/2015*JS *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763491September 14, 2015
UNKNOWN OR OTHER
DRIVING AT 70 MPH ON THE FREEWAY, THE DRIVER-SIDE REAR PASSENGER DOOR WINDOW SHATTERED SPONTANEOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763567September 14, 2015
UNKNOWN OR OTHER
MY SISTER AND I PURCHASED A DODGE JOURNEY 2015 , WE ONLY HAD IT APPROX 3 WEEKS, BRIEFLY AFTER RETURNING HOME WE FOUND THE CAR ON FIRE WHICH CAUGHT THE CARPORT AND EVENTUALLY THE HOUSE. FIRE INSPECTOR RULED CAR WAS STARTED BY THE VEHICLE. EVERYTHING WAS DESTROYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10763122September 11, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE WAS UNABLE TO START. THE CONTACT MENTIONED THAT IT TOOK MULTIPLE ATTEMPTS TO START THE VEHICLE. IN ADDITION, VARIOUS ELECTRICAL FUNCTIONS FAILED WHEN THE FRONT DRIVER SIDE DOOR WAS OPENED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763145September 11, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763181September 11, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THIS IS THE THIRD TIME IN 3 MONTHS... THE CHECK ENGINE LIGHT TURNS ON, GOES OFF, THEN THE FUEL CAP LIGHT COMES ON. THE FIRST TIME WE WERE TOLD IT WAS A SENSOR AND THERE WAS A MINOR VAPOR LEAK DETECTED SO DODGE REPLACED THE SENSOR. THE SECOND TIME IT HAPPENED, THERE WAS A MAJOR VAPOR LEAK DETECTED SO THEY REPLACED THE GAS CAP. THIS IS THE THIRD TIME AND ARE WAITING TO SEE WHAT IS CAUSING IT NOW. ALSO, YET ANOTHER ISSUE OCCURRED IN WHICH THE AIR BAG LIGHT CAME ON AND THE AIR CONDITIONING FAN WOULD NOT BLOW, SUPPOSEDLY THAT SITUATION RESOLVED ITSELF ALTHOUGH THIS WAS WITNESSED BY THE SERVICE DEPARTMENT AT THE DEALERSHIP BECAUSE THEY COULD NOT RECREATE IT. FINALLY, WE PURCHASED A 4 CYLINDER AND LIVE IN A CLIMATE THAT GETS UP OVER 115 DEGREES. WHEN ACCELERATING, THE A/C BLOWS WARM. THE SERVICE DEPARTMENT HAS STATED THAT THIS IS A KNOWN ISSUE WITH THE 4 CYLINDER DODGE JOURNEYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763200September 11, 2015
ELECTRICAL SYSTEM
VEHICLE WAS TAKEN TO DEALER ON 6/15/2015 FOR IGNITION SWITCH RECALL. AFTER RECALL REPAIR WAS DONE, THE VEHICLE STARTS SOMETIMES. IT HAVE BEEN TAKEN BACK TO DEALER, AND THEY COULD FIND NOTHING WRONG WITH IT. BEFORE THE IGNITION SWITCH WAS REPLACED, THERE WAS NO PROBLEM STARTING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763221September 11, 2015
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE REMEDY WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762762September 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762787September 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE PERSISTED. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH AND MAKING A LEFT TURN, THE VEHICLE INADVERTENTLY MOVED INTO THE ACCESSORY POSITION WITHOUT WARNING. THE VEHICLE DID RESTART, HOWEVER, THE FAILURE RECURRED ON FOUR OTHER OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE KEY FOB WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762635September 9, 2015
ENGINE
THE VEHICLE HAS A VERY LATE SHIFT IN THE TRANSMISSION. SO THEREFORE WHEN GETTING OFF RAMPS TO HWYS WON'T PICK UP THE MOMENTUM IT NEEDS FOR A MILE OR TWO DOWN THE ROAD. I SEE CAN CAUSE AN ACCIDENT. I WAS TOLD BY THE DEALERSHIP THIS IS NORMAL. I HAVE DROVE AND OWNED MANY OF CARS. I HAVE EVEN HAD ONE THAT HAD A TRANSMISSION THAT WAS GOING OUT AND IT DID BETTER THEN THIS CAR. I AM MAKING THIS COMPLAINT BECAUSE I WOULD HATE TO SEE AN ACCIDENT HAPPEN DUE TO THIS VERY LATE SHIFT IN THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762622September 9, 2015
ENGINE AND ENGINE COOLING
A RECALL WAS SUBMITTED ON JULY 28, 2015. I LOOKED ONLINE TODAY. I HAVE BEEN SMELLING A SMOKE SMELL, I RECEIVED A RECALL NOTICE IN THE MAIL AUGUST 15, 2015 STATING THE ENGINE BEAUTY COVER ON MY VEHICLE MAY DETACH FROM THE ENGINE AND COME IN CONTACT WITH CATALYTIC CONVERTER AND START A FIRE WITHOUT WARNING. THE PART TO FIX THE PROBLEM IS NOT AVAILABLE AND I WILL BE CONTACTED AT ANOTHER TIME WHEN A REPAIR PART IS AVAILABLE. I AM CONCERNED FOR THE SAFETY OF MY SMALL CHILDREN AND MYSELF. I'M AFRAID TO DRIVE THE VEHICLE. IT IS PARKED IN THE GARAGE. ...UPDATED 11/04/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762493September 9, 2015
UNKNOWN OR OTHER
I WENT TO CHECK THE AIR PRESSURE ON THE TIRES BECAUSE THE LOW PRESSURE WARNING LIGHT ILLUMINATED ON THE DASH. THE TIRE DID NOT APPEAR TO BE LOW. I TOOK THE CAP OFF THE TIRE TO CHECK IT AND THE SENSOR STEM CAME OFF IN MY HAND AND AS A RESULT THE AIR ESCAPE FROM THE TIRE. I HAD TO HAVE THE VEHICLE TOWED AND REPAIRED. I AM CONCERNED THAT THIS COULD HAPPEN WHEN THE VEHICLE IS MOVING CAUSING A CRASH. THE CAPS ARE PLASTIC AND NOT METAL. I HAVE SEEN FROM THE INTERNET AND HEARD FROM DEALERS THIS IS A COMMON PROBLEM AND HAS TO DO WITH CORROSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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