Dodge Journey Complaints

5,556 consumer complaints on file.

#10762521September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762530September 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING 10 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 79,078.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762573September 9, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762108September 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING THE VEHICLE AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. UPDATED 11/06/15*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762122September 8, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE THE VEHICLE WAS REVERSING, IT INDEPENDENTLY ACCELERATED AND CRASHED INTO THE CONTACT'S GARAGE DOOR. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10762129September 8, 2015
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE REAR OF THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE DRIVETRAIN AND SUSPENSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762204September 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762270September 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761941September 7, 2015
AIR BAGS, SERVICE BRAKES
MY HUSBAND AND I WERE TRAVELING UP OUR HILL ON FROM OUR HOUSE. IT IS VERY STEEP, LIKE CRESTING THE TOP OF A ROLLERCOASTER. ONCE WE WERE AT THE TOP COMING OVER THE TOP OUR BRAKES GAVE OUT. MY HUSBAND KEPT PUSHING THEM TO THE FLOOR AND STILL NOTHING WORKED. WE HAD TO ROUND A BAD CURVE TOWARDS THE BOTTOM AND HAD TO SWERVE TO AVOID HITTING A CAR COMING UP THE ROAD. IN DOING SO MY HUSBAND TRIED TO KEEP CONTROL OF THE CAR BUT ENDED UP VEERING OFF THE ROAD INTO SOMEONE'S YARD WHERE WE HIT A TREE HEAD ON THEN SKIDDED ACROSS THEIR DRIVEWAY AND CRASHED THROUGH THEIR PRIVACY FENCE AND LANDED NOSE DOWN INTO THEIR INGROUND SWIMMING POOL. AND AT NO POINT DID OUR AIRBAGS DEPLOY. WE WERE WEARING SEAT BELTS BUT I ACTUALLY HAD TO GO THE LOCAL URGENT CARE FOR HEAD INJURY AND MY HUSBAND IS SEEING A DR FOR BACK INJURY. OUR HEADRESTS HAD A MECHANISM THAT DEPLOYS IN ACCIDENTS. THAT WAS ALL THAT WORKED. THANK GOD NOBODY WAS IN THE POOL BECAUSE THEY WOULD HAVE BEEN KILLED. THE POLICE WERE CALLED AND A REPORT FILED.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10761621September 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. IN ADDITION, THE RADIO, INSTRUMENT PANEL LIGHTS, AND AIR CONDITIONER FAILED. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON TO RESET THE COMPONENT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761678September 4, 2015
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE FRONT DRIVER SEAT HEAD REST DEPLOYED INTERMITTENTLY. THE FAILURE RECURRED ON ONE OCCASION. THE CONTACT SUSTAINED WHIPLASH AND NECK SPASMS FROM THE HEAD REST THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761655September 4, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE LIGHT ILLUMINATED, THE GAUGES FAILED TO OPERATE, AND THE VEHICLE SHUT OFF. THE VEHICLE RESTARTED AFTER ONE ATTEMPT. THE DEALER STATED THAT THE BODY CONTROL MODULE FAILED. THE BODY CONTROL MODULE WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761718September 4, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/19/15 THE VEHICLE WAS REPAIRED. UPDATED 3/21/2016*JS UPDATED 05/16/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761327September 3, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760949September 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THIS WAS A RECURRING FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS UNABLE TO REMEMBER WHAT THE TECHNICIAN STATED WAS THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760544September 2, 2015
ELECTRICAL SYSTEM
2010 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760550September 2, 2015
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED SHE BEGAN EXPERIENCING PROBLEMS WITH THE IGNITION SWITCH IN JULY 2013. A RECALL WAS ISSUED. HOWEVER, THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761571September 2, 2015
UNKNOWN OR OTHER
I RECEIVED SAFETY RECALL NOTICE- L25/NHTSA 14V-373 WHICH INFORMED ME TO TAKE MY CAR TO THE DEALER TO HAVE A POSSIBLE SAFETY CONDITION WITH THE FOBIK REPAIRED/REPLACED. IT STATED THAT THE ENGINE MAY SHUTOFF DURING OPERATION AS WELL AS AIR BAGS AND COULD INCREASE CRASH RISK AND OCCUPANT INJURY. AFTER A LENGTHY WAIT OF ALMOST 4 MONTHS OR SO FOR PARTS I TOOK MY VEHICLE TO THE DEALER. I SHOWED THEM THE SAFETY NOTICE PRIOR TO THE WORK BEING DONE AND THEY INFORMED ME I WOULD HAVE TO PAY FOR A KEY SHANK. I DISPUTED WITH THEM THAT THE NOTICE SAYS PARTS AND LABOR WERE FREE OF CHARGE. I STILL HAD TO PAY $37.31 FOR THE KEY SHANK THEY GAVE ME SOME TYPE OF EXPLANATION BUT I AM STILL NOT HAPPY THAT I HAD TO PAY ANY AMOUNT OF MONEY BECAUSE THE NOTICE CLEARLY SAYS PARTS AND LABOR FREE OF CHARGE. I HAVE THE ORIGINAL SAFETY NOTICE AND RECEIPTS FROM THE REPAIR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761033September 2, 2015
STRUCTURE:BODY
I WAS USING THE SCISSOR JACK PROVIDED WITH THE VEHICLE TO REMOVE A FLAT LEFT FRONT TIRE WHILE PARKED IN MY GARAGE. THE FLOOR WAS FLAT AND COMPLETELY DRY AND FREE OF ANY OILY CONDITIONS. THE SHIFT LEVER WAS IN PARK, THE BRAKE SET.I POSITIONED THE JACK AS OUTLINED IN THE OWNERS MANUAL. I THEN BROKE THE 5 LUG NUTS LOOSE PRIOR TO RAISING THE VEHICLE. IT WAS VERY DIFFICULT USING THE JACK AS IT SEEMED TO BE STRAINING TO RAISE THE SUV. I FINALLY GOT IT RAISED TO A LEVEL TO CLEAR THE TIRE FROM THE FLOOR SURFACE. I REMOVED THE TIRE AND JUST AS I DID THIS THE JACK COLLAPSED AND THE VEHICLE DROPPED. THE FENDER WELL JUST BARELY MISSED CRUSHING MY HAND. I TOOK PHOTOS OF THE CONDITION AFTER IT FELL. I REMOVED THE JACK AND THE FRAME WAS TWISTED AND THE LIFTING SCREW WAS BENT. THE JACK DOES NOT HAVE ANY LOAD RATING OR CERTIFICATION MARKINGS. ALL IT SAYS IS 'MADE IN MEXICO' THE FOOT PRINT PAD IT SETS ON LOOKS TOO SMALL TO PROVIDE ADEQUATE SUPPORT. I BROUGHT THE INCIDENT UP TO CHRYSLER REPRESENTATIVES AND THEY JUST MADE WHAT SEEMED TO BE ARBITRARY REMARKS THE ' I MUST HAVE DONE SOME THING WRONG' IN THE PROCESS.MY VEHICLE IS STILL UNDER THE ORIGINAL FACTORY WARRANTY BUT THEY SAID I WILL HAVE TO PAY A $500.00 DEDUCTIBLE. IF THIS JACK FAILED ON A FLAT CONCRETE FLOOR IMAGINE TRYING TO USE THIS DEVICE AND A ANGULAR, GRAVELED ROAD SHOULDER. THIS COULD LEAD TO SOMEONE BEING SERIOUSLY INJURED IN THE FUTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760662September 1, 2015
ENGINE
BEAUTY COVER RECALL AND POSSIBLE FIRE, BROKEN FRONT SEAT HOLDING SEAT BELT, WATER COMING FROM UNDER CAR FROM AIR CONDITIONING UNIT, INTERIOR LIGHT STAYING ON, SUDDEN SURGE IN ENGINE SPEED, OUTSIDE MOLDING COMING OFF, REAR WIPER OUT OF ALIGNMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey