Dodge Journey Complaints

5,556 consumer complaints on file.

#10778531September 29, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHILE IN PARK, THE DRIVER SIDE SRS ON THE HEAD REST INADVERTENTLY DEPLOYED. AS A RESULT, THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER SENT AN INSPECTOR TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10778535September 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED. MOMENTS LATER, THE VEHICLE WAS ABLE TO BE RESTARTED AND THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778602September 29, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I PURCHASED MY 2010 JOURNEY USED. 2 WEEKS INTO HAVING MY CAR ONE NIGHT THE HORN STARTED BLOWING NONSTOP. THE HORN BLOW FOR 5 HOURS STRAIGHT. TOOK IT BACK TO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG WITH IT. A FEW DAYS THE CAR WOULDN'T START. I WENT BACK TO THE DEALERSHIP AND THEY CHANGED THE BATTERY AND IT WAS FINE FOR ABOUT TWO WEEKS. AND THE HORN STARTED AGAIN AND THE CAR WOULDN'T START AGAIN AND THIS TIME THE KEY WAS STUCK INSIDE OF THE IGNITION. THE KEY WILL STAY STUCK IN THE IGNITION FOR 30 MINS BEFORE IT COMES OUT. THE DEALERSHIP HANDED ME A PIECE OF PAPER SAYING THAT THERE WAS A BULLETIN OUT FROM CHRYSLER ABOUT THE ELECTRICAL SYSTEM BUT NO RECALL ON MY CAR. I HAVE BEEN STUCK OUT SO MANY TIMES WITH THIS CAR I AM SCARED TO DRIVE IT. I HAD TO TAKE THE HORN FUSE OUT BECAUSE THE NOISE GETS TO MY NEIGHBORS AND NO ONE CAN FIGURE OUT HOW TO STOP IT. I AM VERY DISAPPOINTED I HAVE A CAR THAT I CAN"T DEPEND ON AND ONE NO TO HELP ME FIGURE IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778230September 28, 2015
ELECTRICAL SYSTEM
VEHICLE'S HORN SOUNDS ON ITS OWN AT RANDOM TIMES - WHILE IN MOTION OR PARKED; RUNNING OR OFF. DODGE RESET TPIM (?) BUT THE PROBLEM PERSISTS. NO CURRENT RECALL BUT IT SEEMS THERE SHOULD BE JUDGING BY THE NUMBER OF COMPLAINTS I HAVE FOUND THROUGH AN INTERNET SEARCH. VARIOUS SOLUTIONS SEEM TO HAVE BEEN ATTEMPTED JUDGING BY THE SEARCH RESULTS WITH NO SUCCESS. DANGEROUS (AND ANNOYING) PROBLEM THAT DODGE NEEDS TO FIGURE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778181September 28, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 60 MPH, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, ALL THE WINDOWS ROLLED UPWARDS AND DOWNWARDS INTERMITTENTLY. ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691436September 28, 2015
FUEL SYSTEM, GASOLINE, STEERING, SERVICE BRAKES, HYDRAULIC
2012 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO STEERING ISSUES, FUEL LEAKS AND BRAKE SYSTEM PROBLEMS. *SMD THE CONSUMER STATED UPON PICKING THE VEHICLE UP FROM THE DEALER, IT WAS LEAKING GAS WHILE DRIVING ON THE FREEWAY. THE VEHICLE STALLED. ALSO, THERE WAS AN ISSUE WITH THE STEERING.*JB.....UPDATED 02/11/16 *BF UPDATED 9/27/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779705September 28, 2015
ELECTRICAL SYSTEM
2010 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO DEALERSHIPS FAILURE TO REPAIR WIRELESS IGNITION NODE MODULE RECALL IN A REASONABLE LENGTH OF TIME. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777858September 26, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR HONK RANDOMLY IF I DRIVE OR PARK. DEALERSHIP HEARED NEVER ABOUT THAT ISSUE, I ALMOST STARTED TO LAUGH OUT LOUD, IT'S WELL KNOWN IN THE WEB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776563September 25, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776608September 25, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776582September 25, 2015
UNKNOWN OR OTHER, ENGINE
THE 2013 DODGE JOURNEY'S VIN NUMBER IS: 3C4PDCAB9DT2241. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMISTRATION HAS STATED TO ME THAT THE RECALL FOR THE ENGINES'S COVER RECALL HAS PASSED THE 60 DAY GRACE PERIOD. TO ENSURE SATISFACTORY RECALL PERFORMANCE AND RECTIFICATION I WOULD LIKE FOR THIS VEHICLE TO BE BROUGHT BACK BECAUSE OF THE RECALL AND A HORRENDOUS SMELL THAT STARTED IN 2014 AND CONTINUES TODAY. THE SMELL SO TERRIBLE CONTRIBUTED TO COUGHING, ALLERGIES, SNEEZING AND ITCHING FROM MYSELF AND OTHER PASSENGERS. THE SMELL AS SINCE BEEN DIAGNOSED AGAIN AND AUGUST OF 2015. I HAVE NOT PICKED UP THIS VEHICLE FROM DARCARS OF NEW CARROLLTON BECAUSE OF THE RECALL AND THE SMELL THAT HAS YET BEEN FIXED. THIS VEHICLE HAS BEEN IN AND OUT OF THE SHOP AT LEAST 17 TIMES, INCLUDING 4 TIMES FOR BRAKES, 4 OR MORE TIMES FOR A SCHEECHING SOUND AND 3 TO 4 TIMES FOR THE SMELL THAT HAS COST MOLDING/MILDOW. I HAVE CONTACTED THE FOLLOWING ORGANIZATIONS ALONG WITH THE CASE NUMBER. 1. DODGE CASE MANAGEMENT- CASE#: 27627943, OFFICE OF DEFECTS INVESTIGATION:CASE#: 10775926, MOPAR VEHICLE PROTECTION PLAN: CASE #: 38205462 AND MR. BRIAN E. FROSH OFFICE, MARYLAND ATTORNEY GENERAL'S OFFICE - CASE #: MU258042. HENCEFORTH, I HAVE SPOKEN TO MANAGEMENT AT THE DEALERSHIP AS WELL AS DODGE CASE MANAGEMENT ABUT MY TOTAL DISABILITY. I HAVE SINCE BEEN PLACED ON TOTAL DISABILITY IN WHICH MY ORTHOPEDIC DOCTOR AS STATED MY STRESS LEVEL AND THE WEAR AND TEAR ON MY KNEES CAN NOT TAKE ON ANY MORE DRIVING. I HAVE HAD 4 ORTHOSCOPIC KNEE SURGERIES, SPRAIN ANKLE AND CARPAL TUNNEL THAT MAKE MY PAIN LEVEL EACH DAY UNBEARABLE. IT IS NOW THAT I SAY TO YOU THAT I WOULD LIKE FOR THIS VEHICLE TO BE BROUGHT BACK BECAUSE OF THE DEFECTS AND THE RECALLS THAT HAS YET BEEN FIXED. THE 60 DAY LAW APPLIES TO THIS VEHICLE. I LOOK FORWARD TO A SPEEDY APPROVAL AS TO BUYING BACK THIS VEHICLE. I HAVE DOCUMENTATION TO SUPPORT THIS CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776620September 25, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775926September 24, 2015
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS A STRONG ABNORMAL ODOR INSIDE THE VEHICLE. WHEN THE IGNITION WAS IN THE OFF POSITION, AN ABNORMAL NOISE WAS HEARD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO DO THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776509September 24, 2015
ELECTRICAL SYSTEM
DRIVING AT ANY SPEED THE POWER TO THE STEREO CONSOLE/INFORMATIONAL, CONTROL CENTER AND THE CENTER CONSOLE INTERMITTENTLY LOSES POWER. NOT SET SITUATION, SPEED, WEATHER. TOOK TO DEALERSHIP IN WHICH WE BOUGHT IT FROM BUTTON MOTORS IN KOKOMO, IN. THEY STATED THEY COULDN'T DUPLICATE THE PROBLEM AND GAVE US THE CAR BACK. TO THIS DAY AND MY MILEAGE IS NOW 25,000. THE PROBLEM IS STILL HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776470September 24, 2015
AIR BAGS, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. UPON STARTING THE VEHICLE, IT STALLED AND WAS UNABLE TO RESTART. THE CONTACT STATED THAT THE ENGINE AND WINDSHIELD WIPERS FAILED, AND THE INSTRUMENT PANEL LIGHTING ILLUMINATED CONTINUOUSLY. THIS WAS A RECURRING FAILURE. THE DEALER ADVISED THE CONTACT TO BRING THE VEHICLE IN FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. ON JANUARY 4, 2013, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE SPUN AROUND, BECAME AIRBORNE, AND LANDED UPRIGHT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO LEFT SHOULDER AND HAD TO WEAR A BRACE. THE CONTACT SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000. UPDATED 02/10/16*LJ; UPDATED 04/06/18*JB *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10775912September 24, 2015
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED NORMALLY. ON NUMEROUS OCCASIONS WHEN PARKED, THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS. IN ADDITION, WHILE DRIVING OVER 50 MPH, THE VEHICLE WOULD VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE BATTERY AND STARTER WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE TECHNICIAN ALSO INFORMED THAT THERE WAS A SUSPENSION FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775316September 23, 2015
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT NOTICED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ENGINE MOUNTS, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE DRIVER SIDE WINDOW OPENED AND CLOSED INDEPENDENTLY. IN ADDITION, THE OTHER POWER WINDOWS ONLY FUNCTIONED MANUALLY. ON ANOTHER OCCASION, THE VEHICLE STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HOUSING WAS CRACKED, THE DRIVE SHAFT GOING INTO THE TRANSMISSION HUB WAS MISALIGNED AND NEEDED TO BE REPLACED AS WELL AS THE TRANSMISSION. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775407September 23, 2015
UNKNOWN OR OTHER
WHEN KEY WAS PLACED IN THE IGNITION THE CAR WOULD NOT START. AFTER A FEW HOURS, THE CAR WOULD START. THIS HAPPENS RANDOMLY OVER AND OVER. BROUGHT THE CAR INTO THE DEALER AND HAD THE IGNITION REPLACED AT MY OWN COST. IN JULY 2015, I RECEIVED A RECALL NOTICE AND HAD THE IGNITION REPLACED AGAIN. THE ISSUE IS STILL CONTINUING WITH NO RESOLVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775347September 23, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10773852September 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 25 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START. ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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