Dodge Journey Complaints

5,556 consumer complaints on file.

#10779652October 5, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE CAR LIGHTS DO NOT WORK TURNED ON MANUALLY OR AUTOMATIC. WHEN IT FIRST STARTED IT WAS VERY INTERMITTENT, CURRENTLY IT'S ALMOST DAILY. I HAVE HAD IT TO 2 DIFFERENT DEALERSHIPS (BEFORE AND AFTER WARRANTY). BOTH TIMES I HAVE BEEN TOLD THEY CANNOT FIND ANYTHING WRONG AND I NEED TO BRING IT IN WHEN IT HAPPENS. MY RESPONSE "YOU ARE NOT OPEN WHEN IT HAPPENS, IT'S DARK". I HAVE ALSO HAD IT TO MY MECHANIC MULTIPLE TIMES AND GOT BLESS HIS SOLE HE FOUND THE PROBLEM THIS PAST WEEKEND. I DID NOT HAVE IT FIXED HE SAID IT WILL PROBABLY BE SOMEWHERE NEED 1200.00. HE ALSO TOLD ME THAT THIS IS A MAJOR DEFECT AND SHOULD BE FIXED VIA A RECALL. I DID LOOK THAT UP AND THERE ARE MULTIPLE COMPLAINTS BUT NO RECALL. MY SON CURRENTLY DRIVES THE CAR AND IS AWAY AT COLLEGE WHICH POSES ALL SORTS OF ISSUES. WE HAVE A SHORT TERM SOLUTION WE FIGURED OUT THAT IF YOU UNPLUG THE BATTERY AND PLUG IT BACK IN THE LIGHTS RESET, NOT VERY CONVENIENT. MY MECHANIC ALSO SUGGESTED REWIRING THE HIGH BEAMS TO THE REGULAR LIGHTS BUT THEN YOU WOULDN'T HAVE HIGH BEAMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779655October 5, 2015
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/18/16*LJ RECALLS COMPLETED UPDATED 03/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779664October 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. UPDATE 01/15/16 MA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779671October 5, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V313000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779702October 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC; HOWEVER, DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779862October 5, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779552October 4, 2015
ELECTRICAL SYSTEM
MY VEHICLE HAS HAD TWO FAILED ALTERNATORS. THE VEHICLE HAS LESS THAN 50000 MILES. THE FIRST HAPPENED LESS THAN A YEAR. IT WAS REPLACED UNDER THE WARRANTY. THE 2ND WAS RECENTLY REPLACED VIA AN EXTENDED SERVICE CONTRACT BUT STILL COST ME $200 FOR THE DEDUCTIBLE AND A BATTERY THAT WAS RUINED BY THE ALTERNATOR. EACH TIME I HAD A BATTERY SAVER MODE MESSAGE, NOTHING ABOUT THE ALTERNATOR. THE 2ND TIME I WAS TRAVELING ACROSS COUNTRY AND THE VEICHLE STARTED DOWNSHIFTING AND ALL THE DASHBOARD INDICATORS STARTED RANDOMINGLY LIGHTING UP LIKE A PINBALL GAME. I WAS BARELY ABLE TO GET THE VEHICLE OFF THE HIGHWAY SO I WOUND'T GET HIT. I WAS ALSO IN A SPARSELY POPULATED AREA AND WAS LUCKY TO GET TOWED TO A NEARBY DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779226October 2, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE INSTRUMENT PANEL WHICH CONTROLS YOUR ABILITY TO TURN ON RADIO, TAPE PLAYER, AND HEATING/AIR CONDITIONING HAS GONE OUT. I PURCHASED THIS CAR IN NOVEMBER 2013, AND IT'S UNFORTUNATE FOR ME THAT I DID. ANOTHER FAILURE OF THIS AUTOMOBILE IS WHEN IT RAINS HEAVILY, MY BACK DOORS FILL WITH RAIN WATER. YOU CAN HEAR IT INSIDE OF THE DOORS. IT MAKES ME BELIEVE THAT THE CAR WAS IN SOME TYPE OF FLOODING CONDITION. MY BACK WHEEL ON THE DRIVE'S SIDE ALSO HAS A BROWNISH-RED TINGE THAT APPEARS TO BE RUST. I AM DISAPPOINTED. DID I SEE THE CORRECT REPORT OF THE RELIABILITY OF THE CAR? WHEN YOU PLACE THE KEY IN THE IGNITION AND START, OR USE ANY OF THE MODES ON THE IGNITION, THE SCREEN WAS CONSTANTLY STATING, "LOADING," AND IT TURNED BLACK AND IS OUT. THIS HAPPENED BEFORE IN 2014 AND I THOUGHT THAT MAYBE IT WAS JUST A GLITCH, BUT IT ISN'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779389October 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE AT A STOP, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DAMAGED AND TOWED AWAY BY THE INSURANCE COMPANY. THE FAILURE MILEAGE WAS 3,000. UPDATED 02/26/16*LJ; VEHICLE WAS TOTALED OUT NON-REPAIRABLE PER INSURANCE STATE FARM UPDATED 4/16/08*JB *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10778942October 1, 2015
POWER TRAIN
PURCHASED NEW JUNE 2015,. IN JULY 2015 CHECK ENGINE LIGHT CAME ON- AC PROBLEM -IT WOULD BLOW HOT AIR. THE SERVICE DEPT RESET THE CODES. THIS PROBLEM STILL OCCURRS INTERMITTENTLY. THE TRANSMISSION FAILED IN AUGUST 2015- SERVICE REPLACED THE ENTIRE TRANSMISSION AS EVERY GEAR/CLUTCH WAS BURNT. SERVICE RETURNED THE VEHICLE TO ME SEPT 10, 2015. TRANSMISSION FAILED AGAIN SEPT 16, 2015. TAKED BACK TO SERVICE DEPT- THEY "RELEARNED THE TRANSMISSION" RETURNED IT TO ME SEPT 18, 2015. TRANSMISSION FAILED AGAIN SEPT 23, 2015. AS OF OCTOBER 1, 2015, SERVICE DEPARTMENT STILL HAS THE VEHICLE. ALL 3 TIMES THE TRANSMISSION FAILED WE NARROWED AVIODED A SEVERE CRASH. THIS IS VERY DANGEROUS AND I HAD MY CHILDREN I NTHE VEHICLE WITH ME. I AM RESEARCHING THE LEMON LAWS IN MY STATE BUT THE DEALER IS NOT BEING COOPERATIVE ABOUT THE LEMON LAW STATUS. THE DEALER HAS GIVEN ME A VEHICLE TO DRIVE WHILE MINE IS IN THE SERVICE DEPT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779136October 1, 2015
ELECTRICAL SYSTEM
CAR HORN BEEPS WHILE SITTING TURNED OFF NO ONE IN CAR DAYTIME OR NIGHTTIME. ALSO BEEPS WITHOUT WARNING WHILE BEING DRIVEN. SOMETIMES SINGLE BEEP, SOMETIMES SEVERAL BEEPS AND SOMETIMES CONTINUOUS BEEPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779138October 1, 2015
ELECTRICAL SYSTEM
WHILE DRIVING, A/C STOPPED WORKING, WINDOWS WOULD NOT WORK, RADIO AND CLOCK WOULD NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779153October 1, 2015
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM SHUTS DOWN WHILE DRIVING THE VEHICLE. THIS HAS HAPPENED A NUMBER OF TIMES WHERE I AM DRIVING AND EVERYTHING JUST SHUTS OFF. THIS COULD CAUSE A SERIOUS CAR ACCIDENT. SPEED, HOW LONG THE VEHICLE HAS BEEN RUNNING DOES NOT MAKE A DIFFERENCE. THE CAR HAS BEEN IN MOTION ON THE FREE WAY, DOING THE SPEED LIMIT, DURING RUSH HOUR TRAFFIC, NO TRAFFIC. ALSO HAS SHUT OFF WAITING TO ENTER TRAFFIC SHORTLY AFTER LEAVING A PARKING LOT. AS OF YET THERE HAS NOT BEEN AN ACCIDENT, I JUST TRY AND MAKE SURE I AM IN THE LANE CLOSEST TO A SHOULDER EXPECTING THIS TO HAPPEN AGAIN. THIS HAS HAPPENED ON A NUMBER OF OCCASIONS SINCE I HAVE OWNED THE CAR (SINCE 12/2015).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779143October 1, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY VEHICLE HAS BEEN IN THE SHOP TWICE IN 2 WEEKS. IT STARTED WITH A TRANSMISSION ISSUE. I WAS DRIVING TO WORK LAST MONDAY WHEN THE CAR WOULD NOT SHIFT INTO GEAR. THE ENGINE CONTINUED TO IDLE, BUT IT WOULD NOT GO INTO THE NEXT GEAR. AFTER HAVING IT TOWED TO CARMAX WHERE IT WAS PURCHASED. THEY SENT IT TO THE TRANSMISSION SHOP WHO LATER CONFIRMED MY TORQUE CONVERTOR WAS FAULTY. SO IT WAS REPLACED. MY TRUCK WAS IN THE SHOP FROM 9/21-9/25. I WAS FINALLY ABLE TO PICK IT UP ON MONDAY 9/28. WELL, I PICKED IT UP AND IT WAS DRIVING FINE. THEN ALL OF A SUDDEN YESTERDAY 9/30, I GO OUTSIDE ON MY LUNCH BREAK AND IT WILL NOT START AT ALL. THE LIGHTS, CLOCK, RADIO, SEATS...ETC ALL WORK FINE. BUT, THE VEHICLE WILL NOT START. NO CLICKING NOISES OR ANYTHING. IT IS NOT TRYING TO TURN OVER AT ALL. I TOOK IT BACK TO THE TRANSMISSION SHOP WHO LAST WORKED ON IT AND THEY CAN NOT FIGURE OUT WHAT IS WRONG. THEY SAY THE DIAGNOSTIC MACHINE IS NOT PICKING UP ON ANYTHING! I HAVE TO WAIT UNTIL THE MORNING TO CALL THE DODGE DEALERSHIP TO SEE IF THEY CAN NOW TAKE A LOOK AT IT. THIS IS VERY FRUSTRATING!!!! I WILL UPDATE AGAIN ONCE I KNOW WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10773692September 30, 2015
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778739September 30, 2015
ENGINE
ENGINE BEAUTY COVER MAY DETACH AND FALL ONTO CATALYTIC CONVERTER AND CATCH FIRE. DODGE SENT OUT THE RECALL AND HAS YET TO SUPPLY ANY PARTS TO THE DEALERS TO CORRECT THIS ISSUE. ISSUE HAS NOT HAPPENED YET, BUT MY WIFE DRIVES THIS CAR EVERYDAY WITH OUR BABY IN IT. RECALL NOTIFICATION CODE IS R32
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778440September 29, 2015
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
MY VEHICLE HAS UNDERGONE REPEATED REPAIR ATTEMPTS, FOR A DEFECT AND NONCONFORMITY WITH DEFECTIVE TRANSMISSION, TRANSMISSION CLUNK, DEFECTIVE A/C, DEFECTIVE DOOR LOCKS, DEFECTIVE WINDOW REGULATOR, AND RADIO FAILURE. THESE NONCONFORMITIES SUBSTANTIALLY IMPAIR THE USE, VALUE AND SAFETY OF THE SUBJECT VEHICLE. THE TRANSMISSION HAS SHIFTING ISSUES TO THE POINT OF HAVING TO FORCE IT INTO REVERSE, ESPECIALLY IF PARKED ON AN INCLINE. THE DEFECTIVE A/C AND RADIO SEEM TO BE CONTAINED IN THE ALL-IN-ONE UNIT IN WHICH THE RADIO GOES OUT AND A/C WILL TURN ON AT RANDOM AND NOT TURN OFF. THE UNIT HAS BEEN COMPLETELY REPLACED ONCE, ONLY FOR THE PROBLEM TO CONTINUE. THE DEFECTIVE DOOR LOCKS AND WINDOW REGULATOR WAS A RESULT OF WIRING ISSUE BCM AND DOOR LATCH ASSEMBLY. I HAVE FILED A LEMON LAW SUIT AGAINST CHRYSLER AND BILL LUKE, ONLY TO BE DECLINED AS THEY STATE IT WAS ALL WITHIN WARRANTY. THE VEHICLE IS NOT WORTH NEARLY WHAT I OWE ON IT AND HAS A HUGE LIST OF REPAIRS THAT WOULD REFLECT NEGATIVELY ON CARFAX IN THE EVENT OF TRADE OR RESALE. I HAVE ATTACHED A SUMMARY OF REPAIRS, BUT HAVE ADDITIONAL DOCUMENTATION, IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778448September 29, 2015
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778450September 29, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778452September 29, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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