Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11297911January 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL WARNING LIGHT WAS ILLUMINATED. THE GEAR SHIFT LEVER WAS PLACED IN THE PARK POSITION AND THE VEHICLE WAS TURNED OFF AND BACK ON. THE VEHICLE WAS TAKEN TO DAN VADEN BRUNSWICK LOCATED AT 121 ALTAMA CONNECTOR, BRUNSWICK, GA 31525, (912) 292-4089, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297582January 7, 2020
AIR BAGS, UNKNOWN OR OTHER
CRACKED DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297283January 6, 2020
SERVICE BRAKES
THE VEHICLE WAS SERVICED 3 WEEKS AGO TO UPDATE SOFTWARE RELATED TO A RECALL ISSUE WITH THE BRAKE VACUUM AND DEGRADED BRAKING POWER. THE BRAKES ON THE VEHICLE SUDDENLY CHANGED AS I WAS PARKING MAKING IT HARD TO STOP. I TOOK THE VEHICLE TO THE NEAREST DEALER AND I WAS TOLD THAT THE MASTER CYLINDER AND VACUUM NEEDED TO BE REPLACED. THE DEALER IS CHARGING ME $686 FOR THE MASTER CYLINDER AND TOLD ME THAT THE VACUUM REPLACEMENT WOULD BE COVERED BY GM BUT THAT THE PART HAS BEEN IN BACKORDER FOR WEEKS WITH NO ETA. I HAD TO FLY BACK HOME AND HAVE NO LOANER CAR FROM GM CLAIMING THAT THE ISSUE DOES NOT WARRANT A LOANER, YET I HAVE NO IDEA WHEN I WILL GET BY SUBURBAN BACK. I FILED A CLAIM WITH GM AND HAVE YET TO RECEIVE A CALL. GM HAS KNOWN OF THIS ISSUE FOR YEARS AND HAS DONE NOTHING TO ADRESS IT. THE SOFTWARE FIX DID NOT WORK AS I HAD MY TRUCK SERVICED 3 WEEKS AGO. GM NEEDS TO STAND BY THEIR PRODUCT AND MAKE SURE THEY FIX THE BRAKING ISSUE ASAP OR PURCHASE THEIR CARS BACK DUE TO THE GRAVITY OF THE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297041January 4, 2020
SERVICE BRAKES
WE WERE COMING TO A STOP SIGN WHEN THE BRAKES BECAME VERY FIRM AND WERE NOT BRINGING THE VEHICLE TO THE STOP, WHICH ALMOST CAUSED THE TRUCK TO CREEP INTO A BUSY 4 WAS STOP INTERSECTION AND POTENTIALLY CAUSE A COLLISION. SHORTLY AFTER, IN A DRIVE THROUGH WHEN CREEPING FROM FULL STOP TO PULL UP SLIGHTLY, THE PRESSURE WAS DIFFICULT TO APPLY TO THE BRAKE AND AFTER FORCIBLY APPLYING PRESSURE THE VEHICLE CAME TO A VERY DELAYED STOP, VERY NEARLY CAUSING A COLLISION WITH VEHICLE AHEAD IN LINE. I HAVE TAKEN THE VEHICLE TO THE CHEVY DEALERSHIP, WHERE I WAS ADVISED THE ISSUE QUALIFIED FOR EXTENDED SPECIAL WARRANTY PER THE MANUFACTURER, HOWEVER, I NEVER RECEIVED ANY NOTIFICATION OF THE POTENTIAL KNOWN ISSUE AND FIRMLY BELIEVE GIVEN THE ISSUE BEING A SIGNIFICANT DETRIMENT TO SAFETY - I'D EXPECT A MORE PROACTIVE SAFETY RECALL AS OPPOSED THE THE PASSIVE BREAK-FIX APPROACH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297059January 4, 2020
ELECTRONIC STABILITY CONTROL (ESC)
REAR LIFTGATE WILL NOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297147January 4, 2020
ENGINE, POWER TRAIN, STEERING
STEERING DANGERIOUSLY STIFF, VEHICLE TAKES CONTROL AWAY FROM THE DRIVER VEHICLE WILL NOT TRAC STREIGHT, VEHICLE STALLS, LURCHES RUNS INTO OTHER VEHICLES ACCELERATOR PEDDLE TO SENSETIVE ENGINE UNRESPONSIVE DANGERIOUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297148January 4, 2020
ENGINE, POWER TRAIN, STEERING
VEHICLE WILL NOT GO STREIGHT, CONSTANTLY DRIFTS LEFT AND RIGHT, TAKES CONTROL AWAY FROM DRIVER NEARLY RUNNING INTO PARKED CARS AND PEOPLE CAUSE MENTAL AND PHYSICAL FATIGUE AFTER A FEW MINUTES. VEHICLE ACCELERATOR PEDDLE ERRATICE, SENSETIVE THEN STIFF THEN NO RESPONSE RUNS INTO OTHER VEHICLES, ELECTRONIC GADGETS A DISTRACTION, POOR VISIBILITY WINDSHIELD CLUTTERED UP WITH ELECTRONICS. HAD TO STOP SUING VEHICEL AFTER 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292537January 2, 2020
AIR BAGS
I OWN A VEHICLE WITH TAKATA AIRBAG INFLATORS. THEY HAVE BEEN UNDER RECALL SINCE 2017 AND THE RECALL HAS NOT BEEN TAKEN CARE OF BECAUSE TAKATA HAS FILED BANKRUPTCY AND GM DOES NOT HAVE A SOLUTION OR REMEDY APPARENTLY FOR THE RECALL!!! I NEED MY VEHICLE RECALL TO BE FIXED IMMEDIATELY! WHO'S TO KNOW IF MY AIRBAG INFLATORS ARE COMPROMISED AND I AM ANGRY THAT GM WILL NOT STEP UP AND FIND A SOLUTION AND PAY FOR THE RECALL!! MY SAFETY AND THAT OF MY FAMILY IS AT RISK!! WHY HASNT THIS RECALL ON AIRBAG INFLATORS BEEN REMEDIED?? ITS BEEN 3 YEARS! IT'S RIDICULOUS AND I AM ANGRY THAT GM DOES NOT VALUE THE SAFETY OF IT'S CUSTOMERS BY ENSURING SWIFT ACTION ON RECALLS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292263December 31, 2019
STEERING
POWER STEERING COMPLETELY FAILED SAME AS IN 2015. MY WIFE COULD NOT STEER THE VEHICLE. AFTER LEAVING A PARKING SPOT DRIVING DOWN STREET MY WIFE WAS NOT STRONG ENOUGH TO TURN THE WHEEL. POWER STEERING FAILURE APPEARED ON THE DASH , SHE ENDED UP ON A NEIGHBOR'S LAWN. CHEVY WOULD ONLY COVER A PORTION. 2000.00 MY COST TO FIX FOR A PART CHEVY KNOWS IF FAULTY. VEHICLE HAS 50000 MILES. JUST THANKFUL MY WIFE AND THREE KIDS WERE NOT ON THE HIGHWAY WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292335December 31, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 CHEVROLET SUBURBAN. WHILE DRIVING DOWNHILL AT APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FELT FIRM. THE CONTACT STATED THAT IT REQUIRED ADDITIONAL EFFORT TO SLOW DOWN THE VEHICLE. JOHN ELWAY CHEVROLET (LOCATED AT 5200 S BROADWAY, ENGLEWOOD, CO 80113, (720) 259-0391) WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS UNSURE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 19V761000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) OR 19V645000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS ALSO INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,546. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291535December 27, 2019
TIRES
TL* THE CONTACT OWNS A 1999 CHEVROLET SUBURBAN EQUIPPED WITH CORNELL 1000 TIRES, SIZE: P235/75R15. WHILE DRIVING 55 MPH, THE FRONT END OF THE VEHICLE SHOOK SEVERELY, ESPECIALLY WHEN TRAVELING UP TO 65 MPH. THE CONTACT ALSO STATED THAT THE TWO FRONT WHEELS WOBBLED, WHICH WERE MOVED TO THE REAR OF THE VEHICLE AFTER A TIRE ROTATION. THE CONTACT ALSO STATED THAT ALL FOUR TIRE SIDEWALLS WERE WORN. THE TIRES WERE NOT REPLACED. THE CONTACT STATED THAT THE FAILURE COULD BE DUE TO THE COMPOUND OR THE BELT RUBBER AND REFERENCED NHTSA CAMPAIGN NUMBER: 17T019000 (TIRES). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 194,000 AND THE TIRE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291631December 27, 2019
TRACTION CONTROL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE WHILE DRIVING OVER 45 MPH. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V374000 (POWER TRAIN). THE CONTACT TOOK THE VEHICLE TO POTAMKIN CHEVROLET (706 11TH AVE, NEW YORK, NY 10019) TO HAVE THE RECALL REPAIR PERFORMED. AFTER THE REPAIR, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291212December 25, 2019
AIR BAGS
AIR BAG BIG PROBLEN FOR DRIVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290278December 20, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
RED FLASHING LIGHT GOES OFF ON WINDSHIELD, SEAT VIBRATES WITH NOTHING AROUND. BRAKES AND PULLING TO RIGHT APPLIED FOR NO REASON. KEEPS DOING THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290137December 19, 2019
SERVICE BRAKES, WHEELS
DUE TO THE EXCESSIVE BRAKING NECESSARY AND THE UNEVEN BRAKING THAT THIS VEHICLE HAS BEEN RECALLED TWICE SINCE SEPT. 2019, I HAVE BEEN EXPERIENCING EXCESSIVE AND UNEVEN BRAKE AND TIRE WEAR. I HAVE TOLD THE DEALER MULTIPLE TIMES SINCE LEASING THIS VEHICLE THAT IT DID NOT RIDE RIGHT AND THE STEERING WHEEL WOULD SHAKE EVERY TIME I USED THE BRAKES. IT ALWAYS FEELS LIKE I HAVE TO SLAM THE BRAKES TO EVEN SLOW DOWN. THEY FIXED ONE RECALL AND DO NOT YET HAVE THE FIX FOR MY MODEL YEAR, FOR THE SECOND. THE DEALER HAS NOTES THAT I NEEDED BRAKE REPAIR AT 29,000 MILES, BUT THEY DID NOT INFORM ME. I BROUGHT THE CAR BACK 3 TIMES SINCE THEN, NOTING THE EXACT SAME THING. AT 36,000 MILES THEY TOLD ME I AM NOW DOWN TO THE ROTORS AND THE PADS AND ROTORS NEED REPLACEMENT DUE TO UNEVEN WEAR. I EXPRESSED CONCERN DUE TO THE RECALLS AND DUE TO THE FACT THAT I HAVE BEEN TELLING THEM REPEATEDLY ABOUT THE DRIVEABILITY OF THIS VEHICLE, I FIRMLY STAND THAT THIS IS A DIRECT PRODUCT OF THE ISSUE FROM THE TWO RECALLS. THE DEALER TRIED TO USE SCARE TACTICS. I OPENED A CASE WITH CHEVY AND I AM GETTING NO ASSISTANCE. I AM FEARFUL IN THIS CAR. I AM GOING TO GET THE BRAKES AND TIRES DONE BECAUSE MY KIDS ARE IN THIS VEHICLE, BUT WHAT ABOUT AFTER THAT, IT WILL JUST KEEP HAPPENING BECAUSE THE ON ISSUE IS NOT FIXED AND THE OTHER IS NOT PROPERLY FIXED. THEY DO NOT SEEM TO WANT TO STAND BEHIND THE PRODUCT AND I AM GUESSING WILL NOT CARE WHEN GOD FORBID SOMEONE OR SOMEONE'S FAMILY IS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289622December 17, 2019
SERVICE BRAKES
I WAS EXPERIENCING NO PROBLEMS WITH THE BRAKES, BUT RECEIVED NOTICE NHTSA CAMPAIGN NUMBER: 19V645. TOOK VEHICLE IN TO MARKLEY MOTORS ON NOVEMBER 1, 2019 FOR RECALL. NOTICED NO DIFFERENCE. ON DECEMBER 15, 2019 WHILE BACKING UP AT A SLOW SPEED IN A PARKING GARAGE, BRAKES FELT NOTICEABLY DIFFERENT, AND REQUIRED ALL MY EFFORT TO STOP. TOOK VEHICLE TO LEN LYALL CHEVROLET IN DENVER, WHERE THEY ADVISED ME THAT THE BRAKE VACUUM PUMP NEEDED TO BE REPLACED. I FEEL THAT THE RECALL WAS INSUFFICIENT AND SHOULD HAVE COVERED THE ACTUAL PROBLEM, WHICH IS EVIDENTLY A DEFECTIVE VACUUM PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289286December 16, 2019
STRUCTURE:BODY
WHEN I BOUGHT THIS VEHICLE IN JANUARY, 2019, IT HAD A SMALL CRACK ACROSS THE MIDDLE OF THE DASHBOARD. NOW THE CRACK HAS EXPANDED AND THE WHOLE DASHBOARD IS LOOSE AND BOUNCES AROUND WHILE DRIVING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289491December 16, 2019
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. WHILE THE CONTACT WAS MAKING A LEFT TURN, THE STEERING LOST POWER AND THEN RETURNED MOMENTARILY. THE FAILURE RECURRED AND THE VEHICLE SHUT OFF. THE CONTACT STATED THAT AN UNKNOWN STABILITY INDICATOR ILLUMINATED AND THE VEHICLE MADE A WHISTLING NOISE. THE VEHICLE RESTARTED AND WAS TAKEN TO THE CHUCK FAIRBANKS CHEVROLET (972-408-1571, LOCATED AT 629 N I 35 E, DESOTO, TX 75115) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK IF THE WHISTLING NOISE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000. *DT CONSUMER STATED WHEN MAKING A TURN STEERING WHEEL SNAPS BACK USUALLY 2-3 TIMES A DAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288338December 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288347December 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). TOM LIGHT CHEVROLET (LOCATED AT 738 N EARL RUDDER FWY, BRYAN, TX 77802, (979) 314-5564) WAS CONTACTED AND EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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