Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11470210June 21, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving on the freeway about 65 mph on Saturday June 18. In a sudden instant, there was a message on my dash "brake module failure" and "speed limited to 62 mph". Also warning message that "forward collision warning was off" , etc. The ABS light, the "check brakes light", and the check engine light all were on. Also, the power brakes went completely out and to stop I had to press really hard with manual brakes. I don't think a small framed person would have been able to stop and if I had been at a moment where I needed to stop quickly I don't think I would have been able to stop had there been a need to stop quickly. The dealer tells me that the brake master cylinder failed. The car has 43,000 miles and has been well maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469495June 15, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SEATS
Started with driver side heated seat randomly turning on and off. Going from high, medium, low. No way to turn it off just comes back on. Can hear clicking coming from under dash. Lift gate wiring that goes into body, ground wire burnt. (Replaced) but ground wire has power. (Wiring issue) so rear wiper doesn’t work. “Reading” Lamps only work when door is open. After replacing life gate connector, says lift gate open. Started the repair, which leads to more wiring issues! Needs a recall! Unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469215June 14, 2022
POWER TRAIN
We were driving the 2018 Chevrolet Suburban with our three children we tried to accelerate at a green light the car jolted to a halt and someone almost hit us from behind. If this would have happened on the highway we could have caused a major accident and put my kids lives in danger. Was able to get the car to move to the side of the road. We had the car towed to an automotive repair shop and they said there was an issue with the torque convertor and the transmission was totally ruined. There were no check engine lights and no warning what so ever! The repair shop said they haven’t seen this happen on a car with so few miles. Costing us 4.5k and a couple weeks. There are no recalls for this issue on our car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469263June 14, 2022
SERVICE BRAKES
When rolling in a parking lot or trying to park and not pushing the gas: When you try to stop or slow down and push the break it just goes to the floor and the car continues to roll forward. You have to immediately throw the SUV from drive to park in order to get it to stop moving or it would literally roll into whatever you were trying to stop for. Pulling out of parking lots or up to stop signs, it will do it then too. Anytime you rolling and then having to stop suddenly. But it doesn’t happen all the time. That’s the scary part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469081June 13, 2022
POWER TRAIN
I was getting on the expressway and with no warning as I was speeding up to merge with traffic my RPM’s went through the roof.I felt like I wasn’t going to get up to speed to merge with traffic cars had to slow down to let me on at the end of the merge lane.So I put the cruise on at 50 miles an hour. After I left the expressway it did the same thing when I had to stop at a traffic light, it took a long time to get up to speed limit with cars passing me. I had a check engine light come on as I got home, but I couldn’t back into my driveway like I usually did. No reverse. So I put an OBD-ll reader on it to check the engine light and it was a P0750 for a solenoid. Young’s confirmed this but said I needed a new Transmission and that the one in it was bad, even said it was their bread and butter of transmissions. Now I can see why!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468176June 8, 2022
ENGINE, POWER TRAIN
Lifter and cam shaft failure in 2017 Suburban at 87,000 miles. Vehicle was purchased new and well maintained when engine knocking or clicking started. What component or system failed or malfunctioned, and is it available for inspection upon request? Camshaft, lifters, pistons How was your safety or the safety of others put at risk? Had failure not been detected I could have been stranded or lost engine power in situation that created a collision and injury. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, diagnosed at Chevrolet dealer on February 8, 2022 and repaired June 2, 2022 Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer inspection, diagnosis and repair Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Engine begin clicking or knocking late January 2022, took to dealer and they diagnosed bad lifters, camshaft failure and piston failure. New engine took 4 months to acquire and install, was told by dealer there are 1400+ Suburban waiting on new engines for related issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467997June 7, 2022
SEATS, SUSPENSION, VISIBILITY/WIPER
The drivers seat back is extremely lose. Moves forward and back with every brake and acceleration. The seat base also moves slightly, rocking left to right in turns. The suspension completely failed and had to be replaced. An unknown oily substance has been coating the inside of the windshield since the purchase of vehicle in 2015. Requires constant deep cleaning in order to see through windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467155June 2, 2022
POWER TRAIN
I turning left and accelerate when the truck jerked which felt like it move the whole truck and made a loud clunk. The jerk almost felt like we hit something in front of us. The truck immediately came to almost a complete stop in the middle of the road. When I tried to accelerate to get out to get out of the middle of the road because of oncoming traffic there was a load winding noise and the truck would barley move forward. We took it into a Chevy dealership and we told by a Chevy service technician that the transmissions torque converter ripped apart the inside of the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466892June 1, 2022
ELECTRICAL SYSTEM
Persistent SERVICE TRAILER BRAKE SYSTEM warning indicator. Warning constantly sounds. Vehicle cannot be driven safely due to the sound and vehicle is unable to tow. I have spent thousands of dollars to correct the issue (replaced transmission and other elements) at the recommendation of the dealership service department. Issue is still unresolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466550May 28, 2022
ENGINE
2nd time in less than a year it has had lifter failure. we travel almost every weekend and this puts my family in danger being broken down on a highway, especially at night. yes it has been confirmed and have been told that it is a wide spread problem no notice before it happened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466082May 25, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2016 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The vehicle was taken to an independent mechanic who diagnosed that the torque converter was faulty and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465925May 24, 2022
SERVICE BRAKES
Brakes became very hard to apply and the car could not stop quickly. Needed to replace the vacuum booster pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464096May 10, 2022
UNKNOWN OR OTHER
Service Trailer Brake System
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463392May 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving, I received a notice identifying a problem with the ESC system and that there was a brake system failure. I have received an advanced diagnostics alert about the antilock braking system. the vehicle was difficult to stop and required excessive pressure on the brake pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461730April 21, 2022
POWER TRAIN
The torque converter/transmission failed in my 2016 Chevrolet Suburban. It started shuddering while I was driving--no warning lights, system errors, info panel alerts or anything--and I came close to losing control of the vehicle, risking the lives of pedestrians, other drivers, myself, and my passengers. The torque converter/transmission problem was confirmed by a 3rd party mechanic, and also by TWO Chevrolet dealerships. Additionally, my mechanic informed me there was an active Technical Service Bulletin relating to this issue: #N212338770: "High Severity Fleet Transmission Torque Converter Proactive Service to Prevent Potential Failure." They told me to take it to a dealership—the dealership should pay for the repair. The TSB even states, "Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through February 28, 2023." However, I have since contacted FOUR different Chevrolet dealerships, and have paid for TWO additional diagnostic testing fees (in addition to the one I already paid my trusted mechanic). I am now out almost $500 and am no closer to having my vehicle repaired and safe to drive. I'm a single mom of 5 so it's rather important I have a mode of transportation that will fit my entire family. I cannot afford a rental for the likely 3 to 6 WEEKS I will be without my vehicle. I'm at a loss and have no idea what to even do next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461531April 20, 2022
UNKNOWN OR OTHER
My vehicle started to alert me over and over again about my trailer brake system. It just keeps popping up over and over again and beeps every single time. A lot of GMC and Chevy are having this issue. It could cause hazards when I pull a trailer and the trailer brakes don’t work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460857April 15, 2022
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2016 Chevrolet Suburban. The vehicle had previously been serviced under NHTSA Campaign Numbers: 19V761000 (Service Brakes, Hydraulic, Service Brakes, Electronic Stability Control) and 19V645000 (Service Brakes, Hydraulic) at the dealer; however, the failure recurred after the recalls were repaired with a stiff brake pedal and increased braking effort while driving. The contact stated that while his wife was driving at an undisclosed speed, the vehicle went over a curve and the front passenger's side crashed into a tree, then came to a complete stop in a ditch. There were no air bags deployed. The contact's wife sustained neck and back injuries but did not receive medical attention. The vehicle was towed to Coughlin Hyundai (2300 Hebron Rd, Heath, OH 43056) where it remained and was not repaired. The vehicle was not deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. Prior to the failure, the contact was receiving notifications from OnStar that NHTSA Campaign Number: 19V761000 (Service Brakes, Hydraulic, Service Brakes, Electronic Stability Control) was unrepaired. The failure mileage was 111,572.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11460719April 14, 2022
ELECTRICAL SYSTEM
While driving the alert “Service Trailer Break System” chimes and shows up on my dash so much that my car is un drivable. I don't even nor have I ever towed anything with my Chevy suburban before. So I have never even used the trailer break system before either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460782April 14, 2022
POWER TRAIN
TRANSMISSION FAILURE - approximately 4 hours away from home, the transmission failed without warning. No warning lights or prior issue. We were stranded on the side of a major interstate for two hours awaiting a tow truck. After being towed to an independent service station, the mechanics discovered complete disintegration of the unit. There were no incident codes on the computer. A salvaged transmission was located and installed. Upon arriving back home, we had the dealer examine the vehicle which found no lingering issues. Once again, there were no incident codes on the computer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460510April 12, 2022
ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 80 MPH, the vehicle started shuddering and the engine was misfiring. The traction control, adaptive cruise control, and check engine warning lights illuminated. The vehicle then downshifted to 40 MPH independently. The contact turned the hazard lights on and continued to drive approximately 35-40 MPH. The vehicle was taken to the local dealer where it was diagnosed that two sets of engine lifters were bent and needed to be replaced. The manufacturer was notified of the failure and covered the replacement of one set of engine lifters under warranty while the other set was replaced at the owner’s expense. The vehicle was repaired. The failure mileage was approximately 12,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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