Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11481012August 24, 2022
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION
The contact owns a 1999 Chevrolet Suburban. The contact stated while driving approximately 70 MPH, the vehicle stalled and lost power steering and power braking functionality. The contact stated that several unknown warning lights were illuminated. Additionally, the security system that controlled the fuel pump and fuel injectors had been activated. The contact pulled off the highway and could not restart the vehicle. The contact had the vehicle towed to a service station where he inspected the vehicle and became aware that the distributor had disintegrated causing the vehicle to lose motive power and stall. The vehicle had not been taken to a dealer or to an independent mechanic to be diagnosed or repaired. The contact recently had a mobile mechanic install an aftermarket distributor cap and rotor from an auto parts dealer. The manufacturer had not been informed of the failure. The failure mileage was 183,613.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480228August 19, 2022
STRUCTURE:BODY
My dash on my 2012 Suburban cracked within 4 years of its manufactured date and it just keeps getting worse. If there were an accident it is so dry and cracked it will through hard plastic into the driver and passengers. I know of many other same and similar year models that have the same issue. Now that there is a passenger-side airbag recall would be the perfect time for GM to step up and fix this obvious flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479995August 18, 2022
FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER
When pumping fuel the gas is bubbling up and pouring back out of the tank when it isn't full.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479997August 18, 2022
UNKNOWN OR OTHER, AIR BAGS
When scheduling for airbag recall repair the dealership has informed me that the service may cause the dash to crack or fall in during or after the install. They also advised me that this damage is not covered under the recall warranty. If the dash is not intact that will result in the airbag not being able to properly deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478346August 9, 2022
ELECTRICAL SYSTEM
The contact owns a 2009 Chevrolet Suburban. The contact stated that while her son was seated in the driver's side front seat with the door opened, the key was not in the ignition, the doors inadvertently locked and unlocked. The contact's son noticed that there was smoke coming from the dash and exited the vehicle. Upon inspection, the contact and her son detected a burning odor and noticed that there was smoke coming from underneath the hood; however, there were no flames. The contact's son opened the hood and disconnected the battery. The fire department arrived and inspected the vehicle. The fireman informed the contact that the alternator and battery connectors were extremely hot. The fire department assisted in moving the vehicle away from the residence. A fire department report was filed. The vehicle was towed to the dealer; however, the vehicle was diagnosed but still hasn't been repaired. The contact related the failure to a faulty electrical system. The vehicle was not yet deemed totaled by the insurance company. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478146August 8, 2022
ELECTRICAL SYSTEM, AIR BAGS, SEATS
We were driving down Auburn way and the power seat control module failed and keeps the heated seats running out of control. ( fire is likely and could burn your house down If you park in the garage.) I was lucky to be near a dealership I had to pull over quick it was burning my butt and back The problem is complicated by the fact that the seat safety airbag control wiring goes through the same plug, which should be a big no no. There are no replacement control modules available ( not being made). I had the chevy dealership disconnect the plug so the fire hazard is gone but now none of the air bags work now putting my family at further risk. Air bag wiring needs to be separate from all the other wires and plugs for safety. Now the next problem is the dealerships can't fix the problem because no parts are available.You are welcome to come check out my suburban.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477888August 5, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
We were traveling approximately 30 mph approaching an intersection of a 5 lane road. A vehicle in front t of us had pulled into the turn lane. As we approached the vehicle that was already completely in the other lane, our car suddenly braked to a complete stop even though my foot was only on the accelerator as it is a 40 mph speed zone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477193August 2, 2022
SERVICE BRAKES
Power brake failure as described in NHTSA 19V645 and 20V603. The problem and solution is identified by CHEVROLET Special Coverage bulletin N182202780-01 (October 11, 2019): BRAKE ASSIST DECREASE DUE TO VACUUM LOSS. Dealer CONCORD CHEVROLET (CA) would not recognize the Special Coverage Bulletin or fix the problem. CHEVROLET was notified and has not agreed to repair (case#9-8126430790).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476603July 29, 2022
POWER TRAIN
While the vehicle was in PARK on very slight incline, the vehicle began rolling forward on its own. No one was sitting in the driver seat, and the vehicle was not running. The vehicle rolled 6 feet into a tree. The tree stopped the vehicle from rolling off a 10 foot embankment. A minor was sitting in the passenger seat at the time of the incident. Minor damage occurred to the front grille and hood. No insurance or police were notified. No warning lamps or messages were displayed. The problem has not been reproduced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474915July 20, 2022
STRUCTURE:BODY, UNKNOWN OR OTHER
We were in an accident with minor exterior damage but when closer look the frame is damaged and even bolts to engine bent. Insurance company first totalled then decided to repair with new frame . All car experts say that the vehicle will decrease substantially in value. My concern is that we have no control or protection about how it is repaired and if we sell it with the current VIN number, it is misleading to the new buyer as it was not assembled as stated in the VIN number. Would appreciate your response.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11474974July 20, 2022
SUSPENSION
On June 1st, we dropped off our 2017 Suburban Premier at the GM dealer. The suburban was had suspension issues, it was no longer safe to operate. Just before noon, the service advisor called to inform me that both struts and shocks were bad. If I wanted to proceed, repairs would be $4045.67. When asked how this was possible, I was told they hadn't seen this before. They thought this was odd, too. I was told it is common for their to be issues with this type of suspension, but they hadn't seen all of them have issues. I asked about policy assistance from GM, was told to file a claim with the manufacture after paying for repairs. With invoice in hand, I searched the parts online. I found I could buy the shocks and struts directly from GM for $451.14 ea, yet the dealership charged me $831.60ea. We paid the dealership $380.46 more for each part - totaling $1521.84 in dealer markup. I reached out to GM Customer Service on June 1st, opening case# 9-7845670653. I scanned and emailed the invoice and was told it was being send to the next level for review. In the five weeks since this started, I have called GM Customer service seven times and have sent six emails. I have received two emails and two calls. I've been told many different stories by many different people. I was told approval takes two days, then told it would take 14 days, followed with an internal approval problem. In the end, I was told it was a maintenance issue and GM would not be doing anything about. This is a huge safety issue! I no longer feel comfortable or safe in our suburban. I know that I am not alone in this issue, there are complaints of this every where you turn. This is a safety issue, GM should be issuing a recall or extending the warranty on these items. GM should be embarrassed, this is unacceptable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474772July 19, 2022
FUEL/PROPULSION SYSTEM
Leaking fuel line from pump to engine. Rubbed on frame and wore a hole in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474028July 15, 2022
SEAT BELTS
I contacted Chevrolet corporate and they confirmed an open government ordered recall. They told me to contact a local dealer. I have contacted 2 dealers in the San Diego area, Bob Sall Chevrolet and Courtesy Chevrolet. Both refuse to fix the recall issue. I was told by Bob Stall Chevrolet that I could pay myself to have the work done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473836July 14, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Chevrolet Suburban. The contact initially stated that while in reverse(R), the brake pedal became firm as the brake assist message appeared on the instrument panel. The contact stated that she had to stand on the brake pedal to stop the vehicle while in reverse(R). The contact then stated that the failure would occur while driving at various speed. The contact had taken the vehicle to a dealer where the mechanic was eventually able to duplicate the failure. The contact had the vacuum pump replaced; however, the failure recurred. The vehicle was taken back to the dealer where she was then informed that the brake booster needed to be replaced. The manufacturer was notified of the failure and offered to pay a portion towards the cost of the repair. Upon investigation, the contact discovered NHTSA Campaign Number: 19V645000 (Service Brakes, Hydraulic) which she linked to the failure. The vehicle was not repaired. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471983July 1, 2022
FUEL/PROPULSION SYSTEM
We smelled gas inside and outside of the car. Upon inspection, I found gas leaking from the fuel line under the vehicle that comes from the fuel tank. This created a dangerous situation as noxious fumes were introduced to the cabin of the vehicle, and the leaking gas created a fire hazard. We took the vehicle to the dealer, and they confirmed that the frame rubbing on the fuel line created a dangerous leak. They confirmed this is a common problem for this model and a redesign of the replacement fuel line would prevent the problem in the future, but no recall has been issued. We paid $1180.20 to have the fuel line replaced. No inspections other than the dealer and myself have been performed. No warning lights or messages indicated the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471888June 30, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES, STEERING
Brake/abs light on and ecbm for abs not working no anti lock brake system and for the electrical vehicle has all kinds of electrical issues had to remove fuse to radio because of it going bonkers and it wouldn't turn off or down sounds like a fax machine or old school dial up internet sounds all the time and siren sounds were coming from radio and speakers only way to make it stop was to pull the fuse and have had to get multiple four wheel alignments because of steering and steering has to much play in it before suburban turns
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471442June 28, 2022
ENGINE
Vehicle A/C condenser has a leak parts are on backorder because of the number of failures
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471226June 27, 2022
POWER TRAIN
The contact owns a 2015 Chevrolet Suburban The contact stated while driving approximately 45 MPH on the highway, there was an abnormal oil odor and an abnormal sound coming from the vehicle prior to the vehicle losing motive power. There were no warning lights illuminated. The vehicle stalled in traffic and the Police arrived to direct the traffic while waiting for the tow truck to arrive and tow the vehicle. The vehicle was towed to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470702June 23, 2022
ELECTRICAL SYSTEM
Trailer Brake System Continuous Alerts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470477June 22, 2022
STEERING, ELECTRICAL SYSTEM
So my 2015 when I’m slow drive 5mph give it take the steering wheel locks up parking assist lights come on my ac turns off and my screen shuts down
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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