Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11519832May 1, 2023
STRUCTURE:BODY, STEERING, SUSPENSION
There is a technical service bulletin published (15-NA-082) that is the result of insufficient welds between the bracket and frame rail that hold the sway bar on the models listed in the TSB. Recently while on a road trip we experienced heavy (almost uncontrollable) truck swaying while on the high way. I now have to find someone with welding experience in order to fix this problem because I am concerned about the safety of my family driving this vehicle with this condition. Please consider a recall for this condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519867May 1, 2023
SEAT BELTS
3rd row middle seat belt covers (2) detached and fell off and seat belt retracted inside roof of vehicle. I had to fish out the seatbelt and tie to a metal clip to prevent the seatbelt from retracting inside the roof again. Third row middle seat belt is not usable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519395April 28, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2017 Chevrolet Suburban. The contact stated while operating the vehicle, there was an abnormal gasoline odor inside and outside the vehicle. The vehicle was examined by an independent mechanic who determined that while the engine was turned on fuel was leaking from the fuel line connected to the fuel pump and that the fuel line needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was offered. The local dealer was not notified. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519149April 26, 2023
SERVICE BRAKES
Service Trailer Brake System light keeps coming on even after replacing the unit it self.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519159April 26, 2023
TIRES
The contact owns a 1994 Chevrolet Suburban equipped with two Lionhart Tires, Tire Line: LHS, Tire Size: 305/30/ZR26, DOT Number: TB2ACY50. The contact stated that he had installed two Lionhart tires on the front of the vehicle. The contact stated that the vehicle was a secondary vehicle that was not driven often. The contact stated that he observed a bulge on the tire, and the tire sidewall was separating from the tread next to the bulge. The dealer was not contacted. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 4,500 on a new installed engine. The tire failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518458April 22, 2023
UNKNOWN OR OTHER, AIR BAGS
I took the vehicle in for the air bag recall repair, and was informed by both the dealership and Chevy that while the cost oof replacing the air bag itself was covered under the recall, any damage to the dash or other parts of the vehicle that must to be removed to replace the air bag would NOT be covered under the recall. This policy is deplorable and immoral, and possibly illegal, but I confirmed with Chevy's corporate office that IS their current policy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517505April 17, 2023
POWER TRAIN, ENGINE
The contact owns a 2017 Chevrolet Suburban. The contact stated that while her husband was driving approximately 60 MPH, the speed inadvertently decelerated to 30 MPH. The contact then stated that her husband depressed the accelerator pedal; however, the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission failed and needed to be replaced or repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517247April 15, 2023
BACK OVER PREVENTION: WARNINGS
When the vehicle was ordered I paid an extra amount for "driver safety alert package" to include rear and front parking sensors. It's a big car and these are quite important for safe operations. Upon car delivery in 3/2022, I got a note saying the chip operating the driver assist is missing and will be provided later. The dealer promised to install it within a quarter. More than a year went buy, and the service department recently told me that GM would not make the chip available, even tough new cars are now being delivered with the same chip. As GM or the dealer would not respond to my request, I'm filing this complaint, hoping you can get them to finally provide the missing chip and to allow safe operation of the vehicle as ordered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515910April 7, 2023
ENGINE
The car shifted into neutral while I was driving. I was slowing down to stop at a traffic light when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515542April 5, 2023
POWER TRAIN
Transmission went out at 5 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514201March 28, 2023
ENGINE
The water pump burst without any warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513942March 27, 2023
UNKNOWN OR OTHER
While driving the Suburban in the early morning of Sunday, March 26, our Suburban's started on fire from under the front hood. The fire quickly engulfed the entire vehicle within minutes, destroying everything inside of it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11513967March 27, 2023
POWER TRAIN
While on a highway trip, suburban began to slip gears. It became very jerky and also began to accelerate while on flat ground in cruise control and rpm revved up to 6. It continued slipping gears and jerking and also making odd grinding noises. Test drive with mechanic and Issue has been confirmed that transmission needs rebuilt as torque convertor is the problem. There was absolutely no warning before this began. We were told that this had not been a recall yet but is definitely an issue with the 2019 Suburban.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513528March 24, 2023
SERVICE BRAKES
The vehicle was idle for about 4 months. I took it to a carwash to clean the dust off. Upon returning (abt a 2 mile trip) the brakes failed and steam was coming out from under the hood. I opened the hood and brake fluid was sprayed all over the driver's side of the engine and wheel well. A brake line had rusted through and burst. Fortunately, I made it home carefully because I had noticed the brakes were soft.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512604March 19, 2023
STEERING, SUSPENSION
This vehicle has less than 84,000 miles on it, and the chassis or frame is rotted. The rear anti sway bar already rotted off it, and the front bar is hanging down on the passenger side. I have photos of this, but don't know how to download them. The body has a little rot here, and there, but that is repairable. I spent a lot of money in purchasing this vehicle, and I expected it to last a very long time. The interior is almost like new. I am thinking about putting a tort claim about this to GM. Please help me all you can. I forgot to write that I also spent extra money for it to be undercoated, and it is supposed to be a lifetime warranty. I called that company, and they said it was only for 10 years. When I buy a new vehicle, I expect it to last.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511738March 14, 2023
ENGINE, AIR BAGS
2022 CHEVROLET SUBURBAN. CONSUMER WRITES IN REGARD TO ENGINE STALLING, ILLUMINATED AIR BAG LIGHT AND LOUD RATTLING SOUND COMING FROM THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511587March 13, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 15 MPH, the vehicle lost motive power and stalled without warning. The contact was unable to restart the vehicle. The vehicle was towed to the dealer, and the dealer stated that the fuel control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the part to repair the vehicle was not available. The failure mileage was 30,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511267March 10, 2023
SERVICE BRAKES, STEERING
Vehicle starts dinging with warning - Service Trailer Brake System - and warning - Action Required Steering Assist is Reduced Drive with Care - ABS Light - Traction Control. Power steering goes out and assumedly ABS and Traction Control stop working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510954March 9, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
The contact owns a 2017 Chevrolet Suburban. The contact stated while driving 5 MPH and exiting a parking lot, while depressing the accelerator pedal, the vehicle failed to properly accelerate as needed. The contact stated that the check engine warning light was illuminated. The contact was able to shift into low gear and continued driving to his residence. The vehicle became undrivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The contact towed the vehicle to the independent mechanic, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was 43,684.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510081March 3, 2023
SERVICE BRAKES, STEERING
My rear left tire locks when I’m doing sharp turns and I don’t see any traction control lights come on when that happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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