Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11527660June 19, 2023
ENGINE, UNKNOWN OR OTHER, POWER TRAIN
Driving the vehicle on an interstate highway with the flow of traffic at 70 mph, without warning the engine shut off. This caused loss of speed and loss of power steering, almost causing me to be hit in the rear end twice at highway speeds. There were no warning lights or any instrument indication prior to the failure. After barely being able to get the vehicle into the brakedown lane, the vehicle would not restart. The electronics all worked, there were no warnings or indicator lights but the engine would not start despite multiple attempts by myself and the tow truck driver. The vehicle is currently at the dealership being diagnosed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526920June 14, 2023
SEAT BELTS
I went to put my seatbelt on and the cable broke at the anchor point between the door and base of the seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527041June 14, 2023
POWER TRAIN
On two occasions, most recently on 6/13/23 the vehicle went from 70 mph to 10 mph very suddenly on an Interstate in heavy traffic--very dangerous. The display indicates an over-heated transmission but the dealer believes its some electrical problem. This 2018 Suburban has an 8 speed auto transmission which has a lot of on line complaints and lawsuit pending.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525596June 6, 2023
SERVICE BRAKES
Brake problems started on 11/05/2019, brakes were unresponsive upon starting up the vehicle. During operation of the vehicle the brakes were not working properly, the brake pedal would drop to the floorboard with shuddering and did not stop the vehicle in a timely manner. I was driving my 2 small children to speech therapy and I stopped my vehicle and had a family member come pick up my children to get them out of my vehicle and I drove straight to the dealership. Left my vehicle. 1. Vacuum pump failure found at dealership on 11/06/19, vacuum pump assembly and belt replaced at dealership. Vehicle was under warranty at the time of this repair. 2. On 03/12/2020 brakes were unresponsive again with the brake pedal not working properly. During operation of the vehicle, the brake pedal would drop to the floorboard and shudder as its dropping without slowing the vehicle in a timely manner. I was driving to an oil change appointment at the dealership and advised them of the issue. 3/12/20 Vacuum pump ordered at this time under a special extended warranty coverage given by GM due to this issue with many vehicles. 03/18/2020 Vacuum pump replaced for the second time. 3. 04/07/2021 brakes unresponsive again with shuddering while pressing the brake pedal with pedal dropping to the floor then pushing my foot back up as I press down while not slowing the vehicle in a timely manner. I was driving to the store when this happened and again drove straight to the dealership. I have family members that will let me borrow their vehicle. Dealership notes that since the vacuum pump has been replaced 2 times, they advise to scan the system and they now find the brake booster vacuum sensor to have an internal failure with booster losing vacuum. 04/07/21 Brake booster vacuum sensor and brake booster replaced by dealership at a cost of $759.29 4. 06/05/23 Brakes again doing the same thing. Have appointment at dealership for a later date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525642June 6, 2023
ELECTRICAL SYSTEM
Wireless charger built into center console malfunctioned and wires melted causing smoke to fill the car, armrest felt hot to touch.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11524994June 2, 2023
POWER TRAIN
Transmission winding and jerking. Constant issue on these trucks with no known resolution as to why the issues start so early.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524772June 1, 2023
STEERING
the steering wheel heater turned on unexpectedly (it was 70 degrees outside) when I started the car this morning. The wheel was hot to the touch. To turn it off I had to turn it on and then off again. I am worried it may have a short or be a fire hazard if it is on all the time or without being turned on by a sensor or the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523617May 24, 2023
ENGINE
The engine began smoking really bad when driving down highway and car locked down. It became undriveable. I was out of town when happened and had to have towed. Mechanic confirmed motor is bad and has to be replaced. Just had transmission replaced 2 weeks prior to this happening. Transmission has had to be replaced 2 x's since I have owned vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523330May 22, 2023
AIR BAGS, SEAT BELTS
Vehicle was purchased new, has 2900 miles on it. The service safety restraint system light came on. I know this has been on going issue in past on these vehicles and want it reported and documented.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523082May 21, 2023
AIR BAGS
I did a safety recall repair at the GMC Chevrolet dealer in Bloomington, MN per the notice I recieved regarding the front airbag (Takata) (I believe the repair was in October 2022). I did not have a error code before doing the work but since I was traveling thought it best to do before I left. I now have a service airbag for the driver side which has now come on. I spoke to one dealer in another state (I was traveling) and he said that had nothing to do with the recall work that was done and wanted me to come in for a estimate for a possible repair??? Can you please assist me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522380May 16, 2023
ELECTRICAL SYSTEM, ENGINE, STRUCTURE:BODY
I had to do two engine jobs in one year because oil pressure sensor switch keeps going off due to poor electrical in the vehicle I also had to buy oil pressure pump
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521983May 15, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522002May 15, 2023
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Chevrolet Suburban. The contact stated that on numerous occasions while driving at various speeds, the trailer brake system warning light intermittently illuminated and made a beeping sound. The vehicle was taken to the dealer where it was diagnosed that the electronic brake control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not under recall. The contact was advised to call the NHTSA Hotline. The approximate failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522047May 15, 2023
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES
My car shut off two times while driving. When you google the issue, it auto populates meaning that this is a very common issue with GM. It starts back to 2015 searches as well. GM needs to recall their suburbans for their cars turning off while driving which caused me to lose power steering, power brakes and anything that requires electrical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521791May 13, 2023
SEAT BELTS
The ignition key is falling out of the ignition when it is in the run position similar to other vehicles that were recalled. I am concerned that we will not be able to turn off the engine in an emergency. We are also having problems with one of the seatbelts not latching.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521701May 12, 2023
STEERING, ELECTRICAL SYSTEM
I have a 2008 Suburban. Beginning in August, there was an accident on the highway and traffic was backed up. I was idling, waiting for the traffic to move, like every other car on the hightway and the suburban just shut off and said "Stablitrak off." It happened numerous times after this, just when idling. I took to the dealership I bought it at. They charged a ton to fix something but it didn't' take care of the problem. It's gotten so much worse. I took back a few months ago and they fixed it again, but didn't charge us this time. Now it's so much worse. Anytime I'm iding, just picking my daughter up at school or just stopped at a red light, a warning comes across, "service stabilitrak" or "stablitrak off." and the car immediately shuts off. It usually restarts in 5 minutes or so and I can usually make it to my destination as long as I don't idle again. Monday I was picking up my daughter and it stalled in the parking lot at her high school with tons of cars behind me- I waited, restarted it as I have done in the past. But then, going down this steep high school hill, the car shut off, lost steering and brakes wouldn't even work. I had teen drivers ahead of me that I nearly crashed into, teens in my car. This is not ok. We took it back to the dealership and now they say it's an electrical problem. I've read a ton online forums that this is something that happens with a lot of other people. I'm afraid to drive my car. I'm also not sure what to get fixed because these other people have spent tons of money, just like me with no results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520956May 8, 2023
ELECTRICAL SYSTEM
While driving the vehicle lost all power and after about 20 seconds power came back on. The repair was the battery cables which was apparently very common on the make and model of vehicle. It's unsafe and can cause an accident and apparently happens on the majority of vehicles same year and make.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520731May 6, 2023
AIR BAGS, UNKNOWN OR OTHER
M y dash panel has had a small crack for years but the entire passenger air bag section lifted this morning. The dash panel is jagged and unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520766May 6, 2023
ENGINE
TRANSMISSION HAS FAILED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520667May 5, 2023
SEATS
This is the second Chevrolet Suburban we have owned. In both cars, the middle seat of the 2nd and 3rd row bench seats are missing a head rest. This could result in a severe neck injury to the passenger in a car accident. How is Chevrolet allowed to roll out these cars from the factory with this obvious safety defect?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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