Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11503260January 23, 2023
AIR BAGS
STARTED ABOUT 3 WEEKS AGO, DRIVER AIRBAG WARNING LIGHT APPEARED ON DASH. RESET IT AND ALERT STAYED OFF FOR A WHILE AND THEN STAYED ON CONSTANTLY. TOOK VEHICLE TO BE REPAIRED, AWAITING PARTS. DEALER STATED IT WAS AIRBAG IN THE OVERHEAD AREA OF THE DRIVER. I DON'T KNOW IF VEHICLE PART HAS BEEN INSPECTED. AWAITING COMPLETION OF THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503051January 22, 2023
AIR BAGS
Air bag sensors went out making air bag inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502790January 20, 2023
ELECTRICAL SYSTEM
Trailer Brake system Service Message Took it to the dealer service department and was told that a diagnostic would be needed to find problem $225, if the wiring harness is indeed defective it would be over $500 in parts and $600 in labor. A picture of the light coming on while driving was produced to the dealer service department. It first appear when driving on the freeway and we have never towed anything with this vehicle. Upon further online research we found out that this is a common and serious problem with GMC and Chevy vehicles like the Canyon, Sierra, Silverado, Yukon, Tahoe, Suburban, Colorado from years 2015-2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502555January 19, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Purchased my 2016 suburban on 1/14/23 and since it has been “service trailer brake” distracting me from driving . The service chime stops me from listening to music , my turn signals , constantly making me look down . I drove around in total for 4 hours throughout my day and non stop. I’ve contacted the dealership and told me to wait till the end of the week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502634January 19, 2023
POWER TRAIN
Vehicle started shaking while accelerating. Independent mechanic and his recommended transmission shop diagnosed an issue with the transmission - specifically the torque converter. Shop said the car was unsafe to drive while waiting for new transmission as it could lose ability to accelerate while driving. When I asked the transmission shop if they felt the previous owner(s) may have abused the car with their driving to cause the issue at a relatively low mileage, they said this was a systemic issue with this vehicle. In fact one of the repair techs had the exact same issue with his personal vehicle at similar mileage (same make / model).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501836January 15, 2023
POWER TRAIN
Recently invoice date 12/15/2022 The transmission was replaced with a remanufacture transmission while under warranty coverage because it was making noise and grinding during shifting. The remanufacture transmission grinds in between gear shifting and it vibrates as if my tires are driving over traffic control grids near the solid yellow shoulder line just before pulling over onto the shoulder. My transmission was replaced at 77-887 I now have approximately 80.121 miles just 2,000 miles as of 1/15/2023 on the remanufacture transmission and it has already has problems. I am soon to return it to the dealer to have it replaced for a second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501649January 13, 2023
UNKNOWN OR OTHER
Severe crackin of dashboard in multiple places. Poses a risk to passengers in the event of a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501508January 12, 2023
SERVICE BRAKES
I have a 2015 Chevrolet Suburban that had an issue with the brakes not wanting to stop the vehicle at slow speeds. Several times when we pulled into our garage or a parking space the vehicle would want to glide instead of stopping. I've had several parts replaced and am now hoping the problem is fixed. just picked the car up today from repair shop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501041January 10, 2023
ENGINE
The contact owns a 2017 Chevrolet Suburban. The contact stated that he smelled an abnormal odor coming from the exhaust into the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the rod bearings in the engine were worn. The vehicle was not repaired. The manufacturer was not contacted or notified of the failure. The failure mileage was 186,000. The contact has noted that the issue is due to broken manifold bolts, not worn rod bearings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501145January 10, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car has been at dealer 3 times for Wi-Fi issue. Mechanic took car home for longer drive to check. No found issues. Brought in for small noise that comes and goes. They Came back saying $10000 for cam shaft and lifters they are assuming.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500688January 8, 2023
UNKNOWN OR OTHER
On approximately December 23, 2022, I notice that the UV protection coating on the hood and roof of my SUV is no longer protecting these areas of my vehicle. Which I am now concerned could lead to rusting on my 2018 SUV. I reported this issue after seeing many complaints on the WEB for the same problem by vehicle owners. A Chevrolet dealer mechanic also informed me of customers voicing my concern about the UV-protecting coating issue. I'm worried this issue will continue and affect the painting of my entire vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500265January 5, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2018 Chevrolet Suburban. The contact stated that while driving and attempting to merge onto the freeway at approximately 50-55 mph, the vehicle suddenly stalled. The contact attempted to accelerate to approximately 70 -75 mph when the vehicle failed to accelerate. The transmission suddenly failed without any warning lights. The vehicle was towed to a certified mechanic who diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499926January 3, 2023
AIR BAGS, ENGINE AND ENGINE COOLING
The contact owns a 2004 Chevrolet Suburban. The contact stated that while driving approximately 45 mph he noticed the temperature gauge increased to the high indicator. The engine coolant hot message was displayed. The contact stated that while attempting to pull over there was an abnormal popping noise and smoke was detected. The air bag warning light illuminated and the driver's side air bag deployed without impact or crash and struck the driver in the face, chest, and right hand. There was no medical attention provided, or a fire or police report filed. The vehicle was left on the side of the road. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11498907December 26, 2022
POWER TRAIN, VEHICLE SPEED CONTROL
I was driving on the highway at 50 mph with my 3 kids and my vehicle stop accelerating . I almost got in a major Car accident . I had no warning lights at all . I contacted the dealership to tow Car and the transmission failed internally, I ask for Assitance since the 8 speed transmission has a class action lawsuit and Chevy denied Assitance since I have a 6 speed transmission. I believe this is a safety issue that may cause fatalities driving with children and no acceleration at 50
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498478December 21, 2022
POWER TRAIN
At 105000 miles the torque converter on the 6L80 transmission failed. I am having my transmission rebuilt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498181December 20, 2022
ELECTRICAL SYSTEM, ENGINE
The vehicle will just stop operating while driving. This past Sunday, December 18, 2022, I was driving to the Tampa Bay Buccaneers game and turning into the parking lot and the vehicle just stopped operating, completely turned off. Couldn't turn steering wheel, put into neutral or anything. Police assisted me as I was blocking the main road to the parking lot. No electrical in the vehicle. This happened a few times before but the car would usually restart quickly. This time it sat for over 5 minutes and then for some reason I was able to get it restarted. There is a service bulletin for this issue from Chevrolet TSB PIT5405, however there are no parts available for this fix. This is a very dangerous situation as this happened in the middle of a major road and could happen at anytime without any warning. Luckily no one has been hurt or any accident but it is scary to say the least.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497715December 16, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
Component SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496582December 8, 2022
SERVICE BRAKES
antilock brake system makes it hard to press brakes mostly traveling at lower speed like when i’m parking. previously had it reprogrammed because of a recall but it continues to have this issue periodically. now i’m being told I need to replace to brake vacuum?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496314December 6, 2022
POWER TRAIN
What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission had a failure. The torque converter along with a valve assembly failed which caused metal to go everywhere inside of the transmission case. Per the transmission shop that completed the rebuild, they have seen this exact problem numerous times before and have fixed it. Rebuilt kit included cooling bypass, billet torque converter and other parts to rebuild transmission. Vehicle only had 85K miles on it and is a 2017. Price to rebuild was $4000, and dealership quoted almost $6000 for a reman. How was your safety or the safety of others put at risk? Vehicle transmission disengaged while attempting to merge into traffic on busy road. Vehicle was stuck in middle of intersection with 3 small children in the back while vehicles were passing at high rates of speed on a 45mph limit roadway. The vehicle was unable to be safely moved until good Samaritans were able to push the vehicle in neutral to the side of the roadway. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle transmission was inspected by both a local Southern NV Chevy dealership as well as a Transmission shop and was confirmed to need replacement due to the damage from the vehicle. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The parts that were removed from the vehicle were not inspected by any of the above parties. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No error codes or MILs were present before, during, or after the transmissions failure. Repair invoice available upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496068December 5, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2009 Chevrolet Suburban. The contact stated that the vehicle intermittently failed to start after multiple attempts without warning. The contact replaced the ignition switch and the fuel pump; however, the failure persisted. The contact then used a code reader that determined that the Engine Control Module (ECM) was not giving a signal to the fuel pump. The contact made additional repairs to the vehicle, but the failure persisted. The vehicle was taken to the dealer, and he was given an estimate for the repair. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 09V154000 (Fuel System, Gasoline). The manufacturer was notified of the failure and informed him that his vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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