Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11552641October 30, 2023
UNKNOWN OR OTHER
Had an issue where the main front digital cluster went black upon a start-up and drive. No speedometer, engine status, gear status or anything. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551875October 25, 2023
FUEL/PROPULSION SYSTEM
Fuel pump incident identified in recall N212332040. NHTSA says our 2021 Suburban was not involved in the recall. But the incident happened 3 separate times. Our dealer made the repair under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551698October 24, 2023
POWER TRAIN
While traveling on the highway, my dashboard indicated that my transmission was overheating. I had to pull over immediately and turn off the engine to allow it to cool down in the middle of heavy traffic in an unsafe location almost getting hit my multiple vehicles at a high rate of speed. All regular maintenance has been done and it only has 119,000 miles. I purchased it in May 2023 with 113,000 miles from a reputable dealership and this occurred in October 2033, only 5 months later. There is a recall for this model and my vehicle is not included, which seems to be an ongoing issue with other consumers with the same year, make, and model. The transmission needs to be replaced and it’s costing over $6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550831October 19, 2023
ENGINE
Car abruptly lost power while driving causing rapid deceleration and requiring immediate action to steer vehicle off the active roadway without hitting other vehicles or causing property damage. There were no warning lights or signs until this occured. The vehicle was later towed to chevrolet who informed us that this was a KNOWN ISSUE these cars have where their "lifters fail and sometimes even damage the camshafts" If this was a known issue why would it not have been addressed in a recall. After speaking with the dealer I searched the internet for the same issue and it is widespread across several GM cars including mine. GM now wants $3,100 to repair a dangerous manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550089October 16, 2023
EXTERIOR LIGHTING
While night driving driver noticed the driver side headlight completly pointing down providing no visibility. Vehicle was brought into GM dealership where is was discovered the Driver LED headlight adjuster screw broken causing a safety issue, where the light beam pointed down. Vehicle light assembly is currently being inspected for replacement under manufacture warranty under 36,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550011October 15, 2023
ENGINE, UNKNOWN OR OTHER
9/29/22 (123k miles) TECHNICIAN: - Test drove vehicle, inspected transmission operation & found gear train noise / L3, in approximately 1st through 3rd gears. Tach was jumping up to about 200 rpms when converter locked up and then would go back down. Monitored on scanner and found converter slipping in and out of lock up. - Scanned computer control modules & found no codes. - Inspected transmission fluid level & condition, found transmission fluid was full and red, note; customer noted fluid was changed recently and was dark and burnt with metal shavings in it during the change. (photo of metal shavings). - Inspected exterior of transmission for leaks & damage, found no leaks or damage. - Determined there is a lack of lockup pressure or hydraulic pressure and internal damage to the transmission assembly. - Recommends replacing the transmission assembly with a unit with an improved torque converter. (We replace).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550013October 15, 2023
STEERING, ELECTRICAL SYSTEM
TECHNICIAN - Was unable to perform test drive of vehicle. Inspected operation & found; Vehicle will not turn over, battery very weak. Removed battery, put on charger for approximately 45 minutes. Reinstalled battery. Vehicle had power but did not start. Was unable to get shifter into neutral. Found engine still not turning over. Found starter motor making clicking sounds. Got to turn over once but was very labored, but did not start. Disconnected shift cable at transmission and rolled vehicle into shop for diagnostic. - Scanned computer control modules & found; Approximately 30 codes total in multiple modules, with high and low voltage codes. - Inspected & found; Performed basic electrical faulty tracing. Performed battery test, voltage was low at 16%.Battery(new FY22) failed load test. Found starter making "thunking and clicking" sounds. Unable to move shift lever out of park position. Let battery charge an additional 1 hour and found battery failed testing. Tester states "short" which indicates internal failure. Tested starter draw, found excessive draw at 400amps, spec is 70-120amps. After testing tried to start. Engine turned over slowly for approximately 1 second and then made clicking sounds. Found body module voltage codes returned. Verified engine does turn over when manually turned with breaker bar. FURTHER SHIFT LOCK ISSUES OR OTHER ISSUES. Technician removed and replaced the starter assembly and the battery. Found engine started up and ran. Verified repair. Found shift lock still not working. Shifter will not leave the park position. Performed testing. Verified transmission will shift to drive and to reverse. Verified brake switch working properly and sending signal out to ABS module. Verified shift cable not frozen. Found no fault tracing available for this type of shift lock. Eliminated other possibilities which indicates the issue is with the shift lock actuator/gear shifter. Determined/Suspect; The shift lock actuator/gear shifter is faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549223October 10, 2023
ENGINE
The contact owns a 2007 Chevrolet Suburban. The contact stated while driving 50-60 MPH, the check engine warning light illuminated, and the vehicle started jerking. Additionally, the contact noticed that there was white smoke coming out of the exhaust pipe. The vehicle was taken to Triple A service station, where the cause of the failure could not be determined; however, unknown plugs and wire were replaced. The contact stated that the failure recurred several times while driving. The vehicle was taken to an independent mechanic, where flour coil packs were replaced; however, the failure persisted. The vehicle was taken to the local dealer, where it was diagnosed that intake lifter of cylinder #1 was not moving due to a collapsed lifter roller, which lead to oil built up on the oil pan and the rear main seal. The dealer determined that engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548165October 4, 2023
ENGINE
Transmission failure. loss of movement into intersections causing dangerous situation for my family. problem has been reproduced by local independent auto tech. I am about to go through my insurance since there is no recall on this apparent known issue by GM. no warning light to notify me of any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548174October 4, 2023
STRUCTURE:BODY
Starting approximately 24 months ago the dash on my Suburban started cracking. Now it has cracked in several locations on both the driver's and passenger side of the dash. The cracks on the passenger side go up to the air bag location. Cracks on the driver's side are numerous and getting worse. The driver's side cracks are such that the pieces would come apart in an accident, even if the air bag was not deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547968October 3, 2023
ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving approximately 35 MPH, the engine started to misfire, and the vehicle lost motive power. The contact stated that the check engine and other unknown warning lights were illuminated. The contact was able to drive the vehicle to a dealer who diagnosed the vehicle and determined that the lifters had collapsed. The lifters were replaced on only one side of the engine. The vehicle was repaired. The contact stated that the failure recurred one week after the repair. The manufacturer had been informed of the failure. The failure mileage was 36,126.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547712October 2, 2023
VISIBILITY/WIPER
When putting vehicle in reverse, the screen for the rear camera will go to full intensity brightness. There is no adjustment for this, as the dashboard lights do not control the screen brightness. It is impossible to see out of the Sideview mirrors with the windows up due to the reflection off of the windows. This is amplified even worse when it is raining at night. GM had a recall for this problem on the previous generation Suburban, and it was corrected by a software update. I have had it at the dealer twice since buying it in June. They have confirmed the issue, but state that GM says this is normal. You shouldn't need to roll down windows at night in order to see out of your mirrors. When the vehicle is taken out of reverse, the camera will dim down to an appropriate brightness, but that is when the vehicle is in Drive, and the screen returns to normal layout. There are numerous complaints on this specific generation vehicle on multiple forums across the web.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547763October 2, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2019 Chevrolet Suburban. The contact stated while driving approximately 5 MPH over a railroad crossing, the braking system erroneously activated causing the vehicle to stop abruptly. During the failure there were no vehicles or trains nearby to cause the Forward Collision Avoidance system to become activated. The contact stated that the failure had occurred several times and only at the same railroad crossing. The cause of the failure was not yet determined. The local dealer was notified of the failure and experienced the failure while on a test drive over the railroad crossing. The manufacturer was not yet contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546032September 22, 2023
VISIBILITY/WIPER, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the vehicle experienced phantom braking. Additionally, the windshield wipers were inoperable. On another occasion, while driving at approximately 70 MPH, the vehicle experienced phantom braking. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a loss of communication with the control module, steering, gateway module, engine, body control module, and brakes. The dealer retrieved DTC codes: U0101, U0131, U0146, U152B, U160F, and U1561. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544823September 15, 2023
POWER TRAIN
1 vehicle electronic panel not working properly.. transmission making loud noise and now slipping due to normal driving unsafe while at traffic light locks lock and unlock by themselves vehicle now unsafe at 5;000 miles felt strange shifting now I had to spend 1900 dollars for broken motor mounts I believe these motor mounts were already broken I bought this vehicle with 3500 miles on it I believe the motor mounts were already broken now 140;000 miles and transmission is either done or electrical issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544576September 14, 2023
POWER TRAIN
While driving on interstate 465 in Indianapolis on Tues 9/12/23 my 2017 Chevy Suburban completely lost any ability to accelerate. Fortunately I was able to coast over to the shoulder and have the vehicle towed to the closest Chevy dealership. The dealership determined it was a catastrophic failure of the transmission and recommends full transmission replacement for the vehicle to be drivable again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544641September 14, 2023
UNKNOWN OR OTHER
I drove a 2019 Ford Explorer with Ford Sync, which integrated well with my Android phone to allow handsfree access to Google Maps or Waze for navigation, voice control of my phone for speech-to-text, simple Google queries, like "who wrote the song American Pie," etcetera. Steering wheel controls could also be used to make or disconnect phone calls. It was a very safe, efficient, satisfying, hands-free driving experience provided at no-cost. Unfortunately, I traded that vehicle in on a 2023 Chevy Suburban, which has an Android Auto based infotainment system. This system can be safe and efficient, but ONLY IF YOU PAY A SUBSCRIPTION. Otherwise, it is VERY UNSAFE. Things that won't work without a subscription include: "Hey Google" voice commands, steering wheel phone controls, instrument cluster road speed display. There are workarounds for some of these items, such as pressing the microphone icon in the infotainment center to initiate voice commands, but these workarounds require the driver to take their attention away from driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544422September 13, 2023
ENGINE
The engine has a collapsed lifter that has failed. This problem is placing us at risk of breaking down while driving. I live in a busy city that has a lot of traffic. When I have money, I plan to take the vehicle to the dealership to confirm. I first noticed the problem by hearing the engine make a clicking sound when the engine is running. The sound is coming from the area of lifter location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544193September 12, 2023
POWER TRAIN
A Chevy Suburban is a vehicle made to transport large families. You would assume these are made with true utmost safety precautions in mind to protect families. At just over 47K miles on my vehicle, our transmission went out, even though we have regular maintenance completed on our vehicle. The check engine light came on while driving on the highway. Was able to make it to a shop who verified it was the transmission. Took it to the dealer who also confirmed it is the transmission, and their 4th one on a newer Chevy Suburban to come in just today. They said they have 37 on the lot with transmission issues on newer Chevys, and some blew out while driving. We were very fortunate it did not blow out while driving, but it’s unacceptable for a family car’s transmission to go out with so little mileage. This has to be a major defect and cause for concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541877August 31, 2023
UNKNOWN OR OTHER
On July 8th I went into Sheehy Honda to look at a Suburban that Miss [XXX] said she had on sale. When I arrive Ms [XXX] showed me the vehicle, after looking over the vehicle it was something hanging from the back part of the vehicle they looked at it they got the manager out there he said he was going to take care of it doing, that time I went back into the building and try to see would I be able to purchase this vehicle and as the agreement started they say that I will have to put 4200 down after that the two guys went in the back I was still in the front with Miss [XXX] at her desk and the two gentlemen's came back and ask me do I have $500 more and I can get the vehicle and I told them if I was to give them 4,700 I want them to subtract it from asking price then Finance the balance from, $17,999 and I'll be financing only balance from that $17,999, because they told me the VIP was free for free oil change rotations and looking over your car and also I had warranty on the motor transmission and I want to say drive shaft but come to find out all these are add ones that they told me that was free. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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