Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11563871January 5, 2024
SERVICE BRAKES
The brakes fail on a regular basis!! If when backing out of a parking space you lightly press the brake, slightly release and try to depress the brakes again, power braking appears to be completely gone! The same applies moving forward. Especially in high traffic situations. Cars will move forward slowly. As you release the brakes and start to move but need to reapply as traffic starts to slow again the suburban requires maximum effort to press the brake pedal and get the vehicle to stop. I’m 240lbs. I have to press hard! My wife has almost rear ended multiple cars due to this issue. It’s typically low speed so the damage would be minimal to another vehicle. However, my wife is a school teacher! Kids cross the teacher parking lot all the time! If she lets off her brakes to go and a student walks in front of the suburban, the results could be catastrophic! This is a MAJOR safety issue. I see there is already a recall for MANY vehicles just like mine!! Please tell me why this is not being fixed on ours!! The problem can be reproduced on command. It almost sounds like it’s metal to metal contact when it happens. If you let your foot completely off the brake pedal and roll forward it will revert back to normal operation. It is only when there is a gradual release then reapplication of braking pressure applied to the brake pedal. It has not been taken to the dealership as we can’t afford it at the moment. There are no warning lights currently showing on the vehicle display. This has been happening for quite some time. Probably six months or so but the website does not allow for a range of date. I put today’s date as my wife said she almost rear ended someone again today!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563293January 3, 2024
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
The contact owns a 2016 Chevrolet Suburban. The contact stated that while driving slower speeds, the vehicle stalled without warning. Due to the failure, the vehicle was coasted to a stop before being restarted. The vehicle was taken to the dealer to be diagnosed. The mechanic discovered high resistance in the negative ground battery cable. The contact was informed that the cable needed to be replaced. Upon investigation, the contact discovered Technical Service Bulletin: 18-na-161 and linked the TSB to the failure. The manufacturer and the dealer were notified of the failure and the TSB. The vehicle was not repaired. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562968January 2, 2024
SERVICE BRAKES
The ABS and Brake lights illuminate as per GM recall 05v379000. This occurs each time the vehicle is driven. I purchased this vehicle on 12/6/2023 from Kyle's Kars which is a used car dealership in Slatington, PA. A warranty was not offered due to the age, however I did purchase a warranty from Car Shield. This repair would not fall under the warranty guidelines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562978January 2, 2024
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2015 Chevrolet Suburban. The contact stated that the odor of fuel was present inside and outside the vehicle. The contact stated that upon investigation, it was discovered that fuel was leaking under the front of the vehicle. The vehicle was taken to the local mechanic who determined that the fuel line had ruptured due to excessive rubbing against other components. The fuel line was replaced, and the vehicle was repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561177December 20, 2023
STRUCTURE:BODY
While driving down the road a large piece of the dash exploded violently projecting a sharp plastic piece of the dash, hitting driver in the face, narrowly missing the eyes, bouncing off and landing in the 2nd row seating area. Thankfully, there was no infant or child in those seats or they could have been injured. The temperature outside was 100+ in the summer in Texas. The cracking dash issue has been reported by us and by numerous other complainants many times previously. This is an ongoing problem that has clearly not been taken seriously by GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561170December 20, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 45-55 MPH, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. Additionally, the dealer informed the contact that the battery needed to be replaced. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline) however, the dealer informed the contact that the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560992December 19, 2023
AIR BAGS
Took my SUV for an airbag recall and when it was completed my truck AirBag light was left on. My truck did not have that light on when I arrived at the location. Dealer mentioned not knowing what to do about it. I made a complaint and nothing was done by the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560689December 18, 2023
POWER TRAIN
Vehicle became disabled and will not start due to failed fuel pump control module. This could be very dangerous if this would have happened in traffic; or, if vehicle occupants became stranded in an unsafe area. Vehicle must be towed to dealership to affect repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560352December 15, 2023
POWER TRAIN
From 2015-2024 suburbans have transmission and engine failures or issues. I’ve been told due to plastic parts in the transmission that is the big problem. My transmission has started messing up and I have not been the only one who has had issues. Chevrolet should be made to recall Suburbans and Tahoes 2015-2024 to place new engines and transmission when issues start for free. It is awful that it has not been made aware to the nhtsa to push this to happen sooner. Especially when the vehicle pulls no codes or lights or even gives you a warning before complete failure happens. People can get serious injured or killed if complete failure happened on a major highway or interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559802December 12, 2023
POWER TRAIN
While driving at 70 mph transmission went out. Shifted from N back to D but no response. Coasted to shoulder of interstate and stop. Shut off vehicle and restarted but vehicle would not move. Shut off again and restarted this time if went into D. Could not any faster than 35 mph. Transmission would not shift automatically. Tried manually but same results. Was able to exit interstate. Got vehicle to Chevy dealership and was told I needed a new transmission. Vehicle has 106,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557595November 30, 2023
FUEL/PROPULSION SYSTEM
Vehicle stalled while driving in center lane on I-4 in Orlando in traffic. There were no warnings prior to the vehicle stalling. When trying to restart it, the low fuel warning appeared along with the check engine light. I was unable to restart the vehicle leaving us stranded in the middle lane of I-4 in heavy traffic. FL Road Rangers arrived to offer aid and had to manually place the vehicle in Neutral under the vehicle at the transmission. Vehicle was then pushed off the highway onto the shoulder. Vehicle was towed to Starling Chevrolet which was the closest Chevrolet dealer from the incident. Starling's Service Department had to replace the battery in order to run a diagnostic. Once the battery was replace, the diagnostic indicated that the issue is with the Fuel Pump Power Control Module Part No. 13544060 / 13554821. This part is on back order with no known availability time provided. Vehicle is still sitting at Starling Chevrolet. Although my vehicle does not show any open recalls, I found that the fuel pump power control module for the 2021 Chevrolet Suburban is part of a known Product Safety Recall N212332040 Stall While Driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557477November 29, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
On Star module failure. The module controls many different safety features and it has failed and has been on a backorder for months creating a safety issue every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556381November 21, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
While driving on the highway at night during rainy conditions the wipers stopped in the up position, and at the same time, the headlights turned off. After a few seconds they resumed normal operation. My headlights were in the auto position and my wipers were also in the automatic setting. Being as that I was on a highway at night, in the rain, and going approximately 65mph surrounded by traffic, this was an extremely dangerous situation to be in. Without headlights and windshield wipers, my windshield was immediately obstructed and I was unable to see the road without headlights. More so, other traffic might have had trouble seeing my vehicle. This problem has not been replicated by myself or a dealer. It has been random in nature. When the incident happened, there were no warning lights on the gauge cluster or anything else inside the vehicle that seemed to be affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556008November 20, 2023
SERVICE BRAKES
the brake lines rust and they burst this occurred on my main brake line going to the abs controller I had no brakes from mechanics they say this is a common problem on usa made cars brake lines should never ever rust and burst
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554856November 13, 2023
ENGINE
at some point,we noticed that every time we crank it up, the engine would sounding weird, like it was low on engine oil, we checked the engine oil, and it was no less then 2 quarts low, that was realy weird, because we change the oil as needed and we definitly make sure that we add the amount recomended by GM, also this past weekend, it was rainy, we were out doing some shopping and on the way back home the windshield wipers stoped working, we could not take the vehicle out for the rest of the weekend until it stopped raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554756November 12, 2023
STEERING, ELECTRICAL SYSTEM
We have suddenly experienced a problem with our 2019 Suburban, seemingly identical to a problem that plagued 2015 GM light trucks and SUVs (NHTSA campaign number: 18V586. GM's own number for this recall is 18289). At low speeds (typically parking lots, under 5 MPH), when turning, we intermittenly lose power steering. This is more common when switching directions rapidly such as during a parking maneuver. Simultaneously, headlights and interior lights intermittenly dim. The instrument cluster screen will display random warning messages (“roll window down then up”, etc). The clock time resets as though the battery was disconnected. Our 2019 suburban has only 68,000 miles and has received all scheduled maintenance. The battery was recently replaced in September 2022 (14 months ago). I have inspected the wiring and found nothing lose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554430November 9, 2023
TIRES
Vehicle had 14,000 miles and tires were rotated by dealership twice, last one 3 weeks ago. Was driving 55 mph and had a sudden complete deflation and stopped immediately. Tire is completely separated. The outer sidewall is completely separated from the rest of the tire. The tire has never had an injury or other issues. The tire rotation was at Gerry Lane Chevrolet in Baton Rouge, LA. I took the tire in the same day to Gerry Lane Chevrolet service department and they were not helpful. They did not even look at the tire. I am having all 4 tires replaced tomorrow at Costco and will keep the damaged tire and 3 others for any forensic evaluation by your department or designate. I am concerned that this maybe the canary in the coal mine and if there is a manufacturing defect other lives may be at risk. Look forward to urgent follow up. Continental tire has had similar problems with sudden blowouts. 14000 miles properly maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553895November 6, 2023
AIR BAGS, SEAT BELTS
Received a safety restraint warning message. Took the vehicle into the dealership and we were told that the passenger side seatbelt and front airbag needed to be replaced. We had it fixed, however it cost us $1400. The dealership would not replace it at no cost, even though we are shortly out of the warranty period and only at 51k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553902November 6, 2023
FUEL/PROPULSION SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The fuel pump power control module caused the fuel pump to fail and resulted in unexpected engine stall. The issue cause me and my 4 children to be stuck in the middle of the road waiting for a tow truck for over 3 hours. The vehicle could only be put in neutral while the car was on. Since I couldn’t start my car I could not put it in neutral to move the vehicle out of 2 way traffic. We want the issue confirmed by the dealership but the police who aided me and my children inspected the vehicle and recommend getting the fuel pump look at. No warnings were displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552643October 30, 2023
UNKNOWN OR OTHER
Had an issue where the left/right turn signals stopped functioning. This occurred while in-use while waiting to make a turn. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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