Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10007839February 20, 2003
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE INTAKE GASKET FAILS AFTER ABOUT 4 YEARS OF SERVICE. I AM TOLD THAT IT IS DUE TO THE POOR DESIGN OF THE GASKETS AND THE EXTENDED LIFE ANTI-FREEZE USED IN THE VEHICLE. THE FAILURE OF THE GASKET ALLOWS ANTI-FREEZE TO MIX WITH THE OIL WHICH CAN CAUSE DAMAGE TO THE ENGINE IF NOT DETECTED. THIS IS A FAIRLY COMMON PROBLEM. I PERSONALLY KNOW OF 3 FAILURES OF THIS GASKET. THE ANTI-FREEZE ALSO DEGRADES SOME FITTINGS THAT GO INTO THE INTAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008908February 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE REAR BRAKE PADS EXPERIENCED PREMATURE WEAR.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007884February 20, 2003
SEAT BELTS
ALL PASSENGER SEAT BELTS GET TIGHTER WHILE VEHICLE IS MOVING- IT FEELS LIKE YOU ARE BEING SUCKED INTO THE SEATS- IT ALSO MAKES TAKING A BREATH DIFFULCULT- THE TIGHTER THE SEAT BELTS GET THE HARDER THEY ARE TO UNLATCH- THE MAKE DO CORRECTION OFFERED BY CHEVROLET OF USING A SEATBELT EXTENSION IS UNACCEPTABLE AS IT PLACES THE BUCKLE AND CONNECTIONS OVER THE CENTER OF THE ABDOMEN/CHEST AREA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007559February 15, 2003
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
VEHICLE PULLS TO THE LEFT WHEN BRAKING. PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007100February 14, 2003
SEATS
THE FRONT SEATS WERE NOT CENTERED CORRECTLY, THEY WERE POSITIONED TO THE RIGHT OF THE CENTER. CONSUMER WAS CONCERNED IF THE AIR BAGS SHOULD DEPLOY, THE DRIVER WOULD NOT BE PROTECTED. (THE OTHER VEHICLE IS A CHEVROLET TAHOE 2002. VIN: [XXX]) *JG *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005779February 13, 2003
SERVICE BRAKES, HYDRAULIC:POWER ASSIST, STEERING:HYDRAULIC POWER ASSIST SYSTEM, EQUIPMENT
I AM WRITING TO COMPLAIN ABOUT THE SECOND FAILURE OF THE "POWER ASSIST" FEATURE ON MY 2001 CHEVROLET SUBURBAN. THE FIRST FAILURE OCCURED DURING JANUARY OF 2002, AND THE POWER STEERING PUMP WAS REPLACED AT FOX CHEVROLET DEALERSHIP IN LAUREL, MD. IN THE 2002 EVENT, I EXPERIENCED A HIGH PITCH WHINING AND VIBRATIONS IN THE STEERING, AS WELL AS THE BRAKE PEDAL. IN EFFECTING THIS REPAIR, CHEVROLET REPLACED THE POWER STEERING PUMP. DURING THE LATTER PART OF NOVEMBER 2002, THE HIGH PITCH WHINING AND VIBRATION RETURNED. I TOOK THE VEHICLE TO BILL SEIDLE'S CHEVROLET IN CLERMONT, FL IN NOVEMBER OF 2002, AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE STEERING OR BRAKING SYSTEM. UNFORTUNATELY, THEY WERE WRONG. ON TUESDAY EVENING, 2/4/2003, WHILE DRIVING WITH MY SEVEN YEAR OLD, THE SAME HIGH PITCH WHINING, AND PULSING IN THE BRAKE PEDAL RETURNED. THIS TIME IT RESULTED IN THE TOTAL LOSS OF POWER STEERING AND BRAKES WHILE EXITING A LOCAL HIGHWAY SYSTEM IN THE ORLANDO AREA. FORTUNATELY, I WAS DRIVING AS IT TOOK QUITE A BIT OF STRENGTH, TO STEER AND STOP THE VEHICLE AFTER THE LOSS OF THE POWER ASSIST SYSTEM. AT WHAT POINT DOES THE FAILURE OF SUCH A CRITICAL PART OF THIS VEHICLE GET LABELED AS A DEFECT IN THIS SYSTEM. THE FAILURE OF THIS SYSTEM, COULD HAVE CAUSED INJURY TO ME AND MY FAMILY (SON). HAD MY WIFE BEEN DRIVING THIS TRUCK, THE RESULT MAY HAVE BEEN GRAVELY DIFFERENT. I PURCHASED THIS VEHICLE BECAUSE OF THE REPUTATION FOR DURABILITY IN THE INDUSTRY, WITH THE EXPECTATION OF PURCHASING A QUALITY VEHICLE. I AM NOW FEARFUL OF PUTTING MY FAMILY IN THIS VEHICLE AFTER A SECOND FAILURE OF THIS CRITICAL SYSTEM. I AM REQUESTING THAT I BE CONTACTED AS SOON AS POSSIBLE BY SOMEONE THAT CAN ADDRESS MY CONCERNS. I AM CONCERNED ABOUT PLACING MY FAMILY IN A VEHICLE THAT HAS HAD THE POWER STEERING/BRAKING SYSTEM FAIL TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007330February 13, 2003
SEATS
DRIVER SEAT FRAME IS BROKEN, CAUSING SEAT TO ROCK BACK AND FORTH.*JB *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007079February 11, 2003
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
THE BATTERY TERMINAL MELTED WHICH CAUSED ACID TO LEAK ONTO THE ALTERNATOR. *JB *JB *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005643February 10, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS FAILURE, WET WEATHER, TRAFFIC LIGHT TURNED GREEN, TRAFFIC FLOW BEGAN THEN STOPPED FOR AMBULANCE ON CROSS STREET, BRAKES LOCKED, MY VEH. SLID FORWARD, CUT WHEELS AND RELEASED BRAKES TO MOVE INTO TURN ONLY LANE, CLIPPED CORNER BUMPER OF VEHICLE AHEAD, I AND MY TWO CHILDREN (5 & 8 YRS) IN BACK SEAT WEARING SEATBELTS, FORTUNATELY NO ONE INJURED, BRAKE FAILURE HAS OCCURRED SEVERAL TIMES, THIS WAS THE FIRST COLLISION, MFR. DEFECT, DEALER SHOULD REPAIR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10005428February 6, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE NEW THE VEHICLE HAS EXHIBITED ERRATIC SHIFTING DURING ACCELERATION. OFTEN THE VEHICLE ACCELERATES BRIEFLY WHEN BRAKES APPLIED. TRANSMISSION FAILED WHILE ON VACATION AT 78,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10005442February 6, 2003
STRUCTURE:BODY
WE HAVE TAKEN OUR 2000 SUBURBAN IN 9 TIMES TO GET THE WATER LEAK PROBLEM FIXED AT ASHEVILLE CHEVROLET. THE MOISTURE CAUSES HEADACHES IN MY 9 YR OLD SON. WE DON'T KNOW WHAT ALL MIGHT BE GROWING IN THE CARPET. WE BOUGHT NEW CARPET THE LAST TIME AND WERE TOLD THE PROBLEM WAS SOLVED. 2 WEEKS LATER (THE FIRST RAIN) AND WE HAVE A WET CARPET AGAIN AND OUR SON HAS ANOTHER HEADACHE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10005130February 2, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE SHUTS ITSELF DOWN WHILE IN MOTION, IT DOES NOT MATTER IF I AM ACCELERATING, MAINTAINING SPEED, OR COMING TO A STOP. WHEN THE VEHICLE SHUTS DOWN I LOOSE MY POWER BRAKES AND STEERING. I AM IN CONSTANT FEAR THAT IT MAY SHUTDOWN ON ME WHEN I AM TRYING TO CROSS BUSY TRAFFIC. THIS PROBLEM IS A DEFINITE SAFETY HAZARD......... *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006079January 31, 2003
SERVICE BRAKES, HYDRAULIC
WHEN APPLYING THE BRAKES THE BRAKE PEDAL WOULD GO TO THE FLOOR CAUSING THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006125January 31, 2003
SERVICE BRAKES, AIR:DISC:PADS
NHTSA RECALL 98-V-033-000: VEHICLE DESCRIPTION: LIGHT DUTY PICKUP TRUCKS AND MULTI-PURPOSE PASSENGER VEHICLES. ONE OR BOTH FRONT BRAKE ROTOR/HUBS WERE BUILT WITH AN OUT-OF-SPECIFICATION GRAY IRON THAT CAN FAIL DURING THE LIFE OF THE VEHICLE. CONSUMER STATES HAS THE SAME PROBLEM. HAD CHANGED FIVE TIME THE BRAKE PADS, AND THREE TIMES THE ROTORS. DEALER HAS BEEN NOTIFIED. HOWEVER THIS VEHICLE IS NOT INCLUDED IN RECALL DUE TO VIN#. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004769January 28, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE TRAVELING WITHOUT ANY INDICATION VEHICLE ENGINE STALLED. VEHICLE WAS SERVICE BY DEALER TECHNICIAN NOTICE FUEL DRIVER PUMP NEEDED TO BE REPLACE. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003509January 27, 2003
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
ON JAN 20, 2003 MY NEW 2003 CHEV SUBURBAN 4 WHEEL DRIVE SYSTEM FAILED AS I ATTEMPTED TO ENTER TRAFFIC. SERVICE 4WD SHOWED ON THE INFORMATION CENTER AND I WAS NEARLY INVOLVED IN A COLLISION DUE TO THIS. I TOOK THE VEHICLE TO THE DEALER SVC DEPARTMENT, WHERE THE SVC PERSON TURNED THE VEHICLE OFF THEN ON AND THE PROBLEM WENT AWAY. THE MILAGE ON THE TRUCK WAS 172 MILES (ONEHUDREDSEVENTYTWO)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003317January 24, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I WOULD LIKE TO REQUEST YOUR AGENCY TO CONDUCT A THOROUGH INVESTIGATION ABOUT A DEFECTIVE PARKING PAWL ON A 2001 CHEVY SUBURBAN, THIS PARKING PAWL MECHANISM SUPPOSED TO LOCK THE TRANSMISSION GEAR TO PREVENT A VEHICLE TO ROLL OR MOVED WHILE ON PARK POSITION, ESPECIALLY ON A ROLLING HILLS OR SLOPED PARKING LOT. I AM SHARING THIS INFORMATION FOR THE SAFETY OF THE GENERAL PUBLIC AND CONSUMERS WHO OWNED A 2001 CHEVY SUBURBAN, BECAUSE THE VEHICLE HAS THE TENDENCY TO MOVED WHILE ON PARKED POSITION ON A ROLLING HILLS OR SLOPED PARKING LOT. THIS PROBLEM CANNOT BE DETECTED EASILY BY AN AVERAGE PERSON. THE VEHICLE NEED TO BE INSPECTED AT THE DEALERSHIP SERVICE SHOP AND HAVE IT CHECK FOR A SIGN OF A WORN OUT OF THE PARKING PAWL MECHANISM. THIS INFORMATION WILL BENEFIT CURRENT OWNERS OF 2001 CHEVY SUBURBAN THAT GM IS NOT MORE THAN WILLING TO PAY ANY OUT OF POCKET EXPENSES WILL INCURRED IN CASE OF AN ACCIDENT. UNLESS SOMEONE WILL GET SERIOUSLY INJURED AS CASE MAY BE. THIS INPUT WAS ON BASED ON THE ACCIDENT HAPPENED ON MY 2001 CHEVY SUBURBAN LAST JUNE 20,2002. THE BODY REPAIR COST OF MY 2001 CHEVY SUBURBAN WAS $4000 PLUS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10004392January 22, 2003
TIRES:TREAD/BELT
CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING THE REAR TIRES HAVE TREAD SEPERATION AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL VEHICLE. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003201January 22, 2003
SEAT BELTS:REAR/OTHER
THE MIDDLE POSITION IN THE 2ND ROW OF SEATS IN A 2003 CHEVROLET SUBURBAN Z71 IS UNSAFE FOR A CHILD SAFETY SEAT. THERE IS A LEATHER LOOP (INTENDED TO HOLD THE SHOULDER BELT IN PLACE WHEN NOT IN USE) THAT ALTERS THE PATH OF THE SEAT BELT WHEN THE CHILD SEAT IS INSTALLED. OVERTIME THROUGH WEAR AND TEAR OR IN THE EVENT OF AN ACCIDENT THIS LEATHER STRAP MAY BREAK. THIS WOULD INTRODUCE MORE SLACK IN THE BELT AND MAKE THE SEAT UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004159January 17, 2003
SEAT BELTS:FRONT, SEAT BELTS:REAR/OTHER
THE DRIVER SIDE SEAT BELT WILL NOT STAY CLOSED THE BUCKLE WILL LOOSEN. ALSO CENTER AND REAR SEAT BELTS LOOSEN WHILE VEHICLE IS IN MOTION. *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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