Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10014851April 10, 2003
CHILD SEAT
GRACO CHILD SAFETY SEAT FAILED ( MODEL/8446LVIN). *MR *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015474April 9, 2003
STEERING
WHILE DRIVING AT 60/70 MPH, THE VEHICLE SUDDENLY LOST POWER STEERING, WHICH CAUSED AN ACCIDENT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10015370April 8, 2003
SEAT BELTS:REAR/OTHER
THE 2ND ROW RIGHT OUT BOARD BELT WAS LOCKED IN THE OPEN POSITION AND THE 3RD ROW LEFT OUT BOARD BELT WAS LOCKED IN THE FULLY RETRACTED POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014545April 8, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHILE DRIVING BRAKES FUNCTIONED POORLY, THEY MADE NOISE/SQUEALED. DEALR COULD NOT IDENTIFY THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015385April 8, 2003
SUSPENSION
WHEN THE VEHICLE MADE A TURN STEERING WHEEL WOULD BECAME LOOSE, AND THE VEHICLE JERKED INTO THE NEXT LANE. STEERING WHEEL BECAME STIFF AFTER IT JERKED. THE PROBLEM ONLY HAPPENED WHEN A LEFT OR RIGHT TURN WAS MADE. THE MECHANIC INDICATED THAT EVO SENSOR WAS GOING OUT AND NEEDED TO BE REPLACED. *JB.....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015387April 8, 2003
SEAT BELTS
THE PASSENGER SEAT BELT LOCKED UP SO TIGHT, THE PASSENGER WAS UNABLE TO MOVE. THE SEAT BELT DID NOT GIVE ANY ROOM FOR MOVING COMFORTABLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015424April 8, 2003
SEAT BELTS:FRONT
AFTER THE CONSUMER PULLED THE FRONT SEAT BELTS OUT TO LATCH, THE BELTS RUBBED AGAINST THE SEAT ADJUSTER, WHICH CAUSED THE SEAT BELTS TO FRAY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015452April 8, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
THE POWER STEERING FAILED, WHICH CAUSED AN ACCIDENT. THE CONSUMER WAS INJURED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10014017April 6, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKE FAILURE ON 2002 CHEVY SUBURBAN. RESULTING IN A CRASH. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10013987April 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS MODULE FAILED AT 40,200 MILES WITH NO APPARENT REASON. DEALER SAID IT WAS AN INTERNAL FAILURE. GM DID REFUND 50% OF THE REPAIR COST AS THE PART SHOULD NOT HAVE FAILED SO SOON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013998April 5, 2003
STEERING
POPPING NOISE AND CLINKING FELT IN STEERING AND EXCESSIVE PLAY. IT IS HARDER TO TURN TO THE RIGHT-LITERALLY YOU FEEL THE WHEEL GOING AROUND MUCH FURTHER THAN IF TURNING TO THE LEFT, ALTHOUGH IT DOES NOT NEED AN ALIGNMENT. I TOOK THE VEHICLE TO THE DEALER WHERE THEY REPLACED THE BUSHINGS AND FIXED LOWER CLEARANCE ARMS (WHICH HAD EXCESSIVE CLEARANCE). PICKED IT UP AND FELT THE SAME CLINKING AND HEARD THE NOISE AGAIN!! I RETURNED IT AND THE SERVICE MANAGER TOOK A TEST DRIVE-HE ONLY HAD TO TURN OUT OF THE PARKING LOT AND HE KNEW SOMETHING WAS WRONG. THEY REPLACED THE STEERING SHAFT. AFTER DRIVING FOR A FEW DAYS, I ONCE AGAIN FELT THE SAME SENSATION AND NOISE-NOT AS BAD AS BEFORE BUT STILL THERE. STEERING HAS A LOT OF PLAY IN IT-I CAN ROCK IT BACK AND FORTH AND IT DOESN'T MOVE THE VEHICLE. IF YOU GO OVER ANY BUMP IN THE ROAD YOU FEEL THE CLINKING IN THE STEERING. IT HAS ONCE AGAIN BEEN TAKEN TO THE DEALER FOR REPAIRS. I ALSO HAVE PROBLEMS STOPPING AT AROUND 20-30 MILES PER HOUR, ESPECIALLY OVER BUMPS-IT DOES NOT FEEL LIKE IT WILL STOP-BRAKE PEDAL SEEMS TO GO TO THE FLOOR-I HAVE TO RELEASE IT AND PRESS AGAIN-I HAVE HAD SEVERAL CLOSE CALLS. I REPORTED THIS AND THE SERVICE DEPT. TOLD ME THIS IS HOW ABS WORKS-I DON'T THINK SO. THERE ARE TOO MANY COMPLAINTS ON THIS SITE OF THE SAME PROBLEM. THIS VEHICLE HAS 10,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014000April 5, 2003
ELECTRICAL SYSTEM
STARTING ABOUT THREE WEEKS AGO, OUR 2001 SUBURBAN WOULD "SHUT DOWN" WITHOUT WARNING. IT COULD BE RE-STARTED. THIS HAPPENED 15 - 20 TIMES DURING THESE THREE WEEKS. IT HAS BEEN IN AND OUT OF THE DEALERSHIP DURING THIS PERIOD AND THE PROBLEM COULD BE REPLICATED AT THE DEALERSHIP ON OCCASION. AS OF NOW THERE IS NO CURE AND WORK CONTINUES. IT'S BELIEVED TO BE ELECTRICAL IN NATURE. TO THIS POINT, THE WIRING FROM THE KEY-SWITCH TO THE COMPUTER HAS BEEN BYPASSED, THE ON-BOARD COMPUTER HAS BEEN REPLACED, THE IGNITION MODULE HAS BEEN REPLACED. THE PROBLEM PERSISTS, WITH A POTENTIALLY DISASTROUS OUT COME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013935April 3, 2003
ELECTRICAL SYSTEM
WE OWN A 2001 CHEVROLET SUBURBAN. BEGINNING ABOUT THREE WEEKS AGO THE ENGINE WOULD SHUT OFF WITHOUT WARNING. THIS HAS HAPPENED MANY TIMES. THE VEHICLE HAS BEEN IN THE DEALERS SHOP NEARLY CONSTANTLY FOR THREE WEEKS AND THEY CAN FIND NO SPECIFIC CAUSE OR A CURE FOR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013848April 2, 2003
PARKING BRAKE
I AM CONCERNED THERE IS A CHEVROLET MANUFACTURING DEFECT, IF WHAT THE LONE STAR CHEVROLET REPRESENTATIVE TOLD ME IS CORRECT AND AN UNUSED EMERGENCY BRAKE IN A 2001 SUBURBAN CAN DESTROY ITSELF AT ANY TIME MAKING THE VEHICLE UNSAFE TO DRIVE. ON 3/10/2003 I TOOK THE VEHICLE TO LONE STAR CHEVROLET FOR ITS 50K MILE ROUTINE MAINTENANCE. NOTHING WAS WRONG WITH THE VEHICLE, EXCEPT FOR A SQUEALING FROM THE RIGHT SIDE WHEN THE BREAKS WERE APPLIED. I ASKED THEM TO CHECK THE BRAKES. ON THEIR FIRST CALL, THE REPRESENTATIVE SAID THE MECHANIC FOUND THE FRONT BRAKE ROTORS TO BE GLAZED OVER, CAUSING THE NOISE. I TOLD THEM TO FIX IT, A STANDARD WEAR REPAIR ITEM. LATER, THE REPRESENTATIVE CALLED AGAIN TO SAY THE MECHANIC FOUND THE EMERGENCY BRAKES WERE BROKEN,NOT HOLDING AGAINST THE DRUM, WHICH CAUSED, THE CAR TO BE UNSAFE TO THE POINT IT WOULD NOT PASS INSPECTION. WHEN I ASKED HOW THAT COULD BE SINCE I HAD NOT EXPERIENCED ANY DIFFICULTY IN STOPPING VEHICLE, HE SAID THE EMERGENCY BRAKE WAS A TOTALLY SEPARATE SYSTEM FROM THE REGULAR BRAKES. I POINTED OUT SEVERAL FACTS TO HIM: 1)I PURCHASED THE CAR NEW AND HAVE BEEN THE ONLY PERSON TO DRIVE THE CAR EXCEPT WHEN IT WAS IN THEIR SHOP FOR REPAIRS. 2)I HAVE NEVER (NOT ONCE) ACTIVATED THE EMERGENCY BRAKE ON THE VEHICLE AND I ALWAYS CHECK TO MAKE CERTAIN ITS NOT ON WHEN ITS RETURNED FROM REPAIRS. 3)THE CAR PASSED ITS ANNUAL INSPECTION DURING 12/2002 WITH THE INSPECTION DONE BY THEIR FACILITY. THERE WAS NO MENTION ABOUT THE EMERGENCY BRAKE NOT WORKING THEN. IN LIGHT OF THESE ISSUES, I ASKED THE REPRESENTATIVE TO EXPLAIN HOW A PART THAT HAS NEVER BEEN ACTIVATED GOT A DRUM THAT IS SO BADLY SCORED AND WORN THAT IT NO LONGER WORKS AND WHY THE PROBLEM WASN'T NOTICED DURING DECEMBER. HE THEN SAID NORMAL ROAD VIBRATIONS CAN CAUSE THE PARTS TO SLIP OUT OF ALIGNMENT CAUSING THE DAMAGE AT ANY TIME, AND IT WAS NOT DAMAGED DURING DECEMBER. HE WENT SO FAR AS TO SAY THAT THEIR MECHANICS SAW THIS PROBLEM ALL THE TIME. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013861April 2, 2003
ELECTRICAL SYSTEM
PROBLEMS WITH THE ELECTRICAL SYSTEM. THE FUEL GAUGE IS INCORRECT. THIS STARTED IN NOV 2002. NOW THE CAR SHUTS OFF WHILE DRIVING. THE HEAD LIGHTS DON'T COME ON OR SHUT DOWN WHILE DRIVING. ALL THE DASH BOARD GAUGES START ALL START MOVING BACK AND FORTH. WHILE ALL THIS IS GOING ON A HIGH PITCHED "AC" STATIC NOISE CAN BE HEARD FROM THE WIRING. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015181April 1, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
ROAD SIDE ASSISTANCE COMPLAINT. MR THE CONSUMER STATED THE VEHICLE WOULD NOT START, THERE WAS A PROBLEM WITH THE TRANSMISSION AND THE BOX FOR THE 4-WHEEL DRIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014906April 1, 2003
PARKING BRAKE
THE PARKING BRAKE FAILED TO HOLD. THE DEALERSHIP AJUSTED THE BRAKE, HOWEVER THE PROBLEM RECURRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015186March 29, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DEFECTIVE FUEL PUMP. MR CORRESPONDENCE IN REFERENCE TO A 2001 CHEVROLET SURBURBAN. *CB *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013596March 28, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2001 CHEVROLET SUBURBAN GOT IN AN ACCIDENT DUE TO PARKING PAWL FAILURE WHILE PARKED ON A SLOPED SURFACE. PARKING PAWL IS A TRANSMISSION GEAR SAFETY LOCKING MECHANISM THAT WILL PREVENT A VEHICLE FROM MOVING WHILE IN PARK POSITION. I CONTACTED GENERAL MOTORS PRODUCT ALLEGATION DEPARTMENT TO INFORM ABOUT THIS SERIOUS DEFECT. GENERAL MOTORS ASSIGNED AN INVESTIGATOR TO GATHER DETAILS AND INFORMATION THE INVESTIGATOR SUBMITTED ALL THE INFORMATION AND DETAILS OF THE ACCIDENT TO A GENERAL MOTORS ENGINEERS WHO WILL REVIEW THE CAUSE OF THE FAILURE OF THE PARKING PAWL. INITIAL FINDING BY GM AUTHORIZED SERVICE REPAIR SHOP, THE CAUSE OF THE FAILURE WAS THE PREMATURE WEARING OF THE PARKING PAWL MECHANISM. FROM A DESIGN STANDPOINT THIS PARKING PAWL MECHANISM BY NO MEANS SHOULD NOT BE SUBJECTED TO ANY PREMATURE WEARING. OTHERWISE, THIS IS A SERIOUS AND DANGEROUS DESIGN ERROR. AFTER SEVERAL MONTHS OF REVIEW AND INVESTIGATIONS, GM SAID THEY FOUND THAT IT WAS MATERIAL DEFECT. THE BIG QUESTION NOW IS HOW MANY 2001 CHEVY SUBURBAN WAS AFFECTED BY THIS MATERIAL DEFECT. ALSO, GM REPRESENTATIVE WAS RELUCTANT TO PROVIDE ME A COPY OF THE INVESTIGATION RESULTS CONDUCTED BY THEIR DESIGN ENGINEERS. THE PARKING PAWL MECHANISM FAILURE CANNOT BE DETECTED EASILY BY AN AVERAGE PERSON, UNLESS A THOROUGH INVESTIGATION WILL BE CONDUCTED OR AN ACCIDENT WILL OCCURRED. ALSO, MY 2001 CHEVROLET SUBURBAN WAS DISCOVERED BY GM AUTHORIZED SERVICE SHOP THAT THE EMERGENCY PARKING BRAKE WAS HAVING A PREMATURE WEARING ON THE BRAKE PADS. THIS REALLY A VERY SERIOUS AND DANGEROUS CASE FOR ALL 2001 CHEVROLET SUBURBAN FOR HAVING A POTENTIAL EMERGENCY BRAKE PAD AND PARKING PAWL MECHANISM DEFECT. I AM HIGHLY SUGGESTING THIS OFFICE TO CONDUCT AN INVESTIGATION TO AVOID A SIMILAR FATE WITH FIRESTONE CASE. BECAUSE I SUSPECT GM IS COVERING UP THIS DEFECT TO AVOID MASSIVE RECALLS ON ALL 2001 CHEVROLET SUBURBAN. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10011060March 26, 2003
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE SHUTS OFF ON FREEWAY WITH NO ADVANCE WARNING CAUSING LOSS OF POWER TO BRAKES, STEERING AND ALL OTHER COMPONENTS. INCIDENT HAPPENED ON MORE THAN ONE OCCASION. DEALER COULD NOT DUPLICATE OR REPAIR PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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