Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10107687January 21, 2005
STEERING
I HAVE A 2003 CHEVROLET SUBURBAN THAT HAS A STEERING /CLUNKING NOISE IN THE INTERMEDIATE STEERING SHAFT. I HAVE CALLED MANY DEALERS AND THEY SAID IT IS A KNOWN PROBLEM AND THE PARTS ARE ON ORDER, I CHECKED OTHER CUSTOMER COMPLAINT SITES AND MANY PEOPLE HAVE BEEN WAITING FOR THE PARTS FOR OVER 6 MONTHS. MY DEALER TOLD ME HE HAS A LIST OF PEOPLE THAT HAVE BEEN WAITING FOR OVER 4 MONTHS. HAS ANYTHING BEEN DONE ABOUT THIS PROBLEM OR IS GM DISREGARDING THE DEFECT IN THE PARTS. WHEN WILL MY SUBURBAN BE FIXED, IF AT ALL ? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107595January 20, 2005
TIRES
I HAD THREE BLOW OUTS AND ONE INCIDENT WHERE THE TIRE LOST ALL AIR WITH NO VISIBLE DAMAGE TO THE TIRE. THIS HAPPENED WITHIN ONE YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107606January 20, 2005
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE, ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
DRIVING FROM WORK-SNOWY/ICY CONDITIONS. SMELLED A STRANGE ODOR IN VEHICLE GOING FROM I-270S TO I-370W ~ 1/4 MILE FROM RAMP. TRAFFIC MODERATE. TRAVELING 45 MPH I TAPPED BRAKES, THEY WENT ALL WAY TO FLOOR. TURNED OFF ELECTRICAL EQUIPMENT. USED ENGINE BRAKING SELECTING 3-2-1 TO SLOW VEHICLE. VEHICLE SLOWED, APPLIED EMERGENCY BRAKE - DROVE TO BRAKE DOWN LANE. VEHICLE STOPPED-WHITE SMOKE COMING AROUND EDGES OF HOOD. LOWER PORTION OF WINDSHIELD HAD COUPLE OF HEAT DISCOLORATION MARKS ABOUT 1/4 SIZE OF A PENNY IN THE MIDDLE LOWER PORTION. AIR BAG LIGHT CAME ON. DASH DID NOT FEEL HOT, NOR THE INSTRUMENT PANEL - NO SMOKE INSIDE VEHICLE. HOOD WOULD NOT OPEN BY HOOD RELEASE. POWER WINDOWS WORKED. EGRESSED VEHICLE AND DRIVER SDIE AIR BAG INFLATED. CALLED 911 AWAITED FIRE/POLCIE DEPT. OPENED DRIVER'S AND PASSENGER DOORS. FLAMES COMING FROM STEERING COLUMN WHERE IT ENTERS FIRE WALL. FLAMES UNDERNEATH VEHICLE FROM ENGINE NEAR SKID PLATE/TRANSFER CASE. USED SMALL FIRE EXTINGUISHER ON FLAMES IN CABIN AND UNDER VEHICLE TO NO AVAIL. FRONT DRIVER'S SIDE FROM CENTER CONSOLE TO DRIVER'S SIDE DOOR MELTED AWAY AT ABOUT 45 DEG ANGLE FROM TOP TO BOTTOM OF CONSOLE. INSIDE ENGINE THE THYDRAULIC DRIVE UNIT AND BARKE MASTER CYCLINDER HAD MELTED. SIGNIFICANT BURN DAMAGE FROM FIRE IN ENGINE. VEHICLE-TOTAL LOSS. VERY FORTUNATE TO RECOGNIZE BAD SMELL, ID BRAKE MALFUNCTION, USE ENGINE BRAKING TO CONTROL VEHICLE; USE EMERGENCY BRAKING TO STOP - MODERATE TRAFFIC. MINIMIZED POTENTIAL HAZARD TO SINGLE VEHICLE-NO INJURIES OR FATALITIES. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10107636January 20, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN THE VEHICLE IS PLACED IN THE ACCESSORY POSITION, THE BRAKE DOES NOT HAVE TO BE PUSHED ON TO PUT INTO GEAR. I WAS ON THE SIDE OF THE VEHICLE AND TURNED AWAY AND MY 2 YEAR OLD WAS ABLE TO CLIMB INTO THE FRONT SEAT, PUT THE KEY INTO THE IGNITION AND TURN IT TO THE ACCESSORY POSITION AND INTO GEAR. THE VEHICLE ROLLED OUT THE DRIVE UP ON THE CURB, HIT A MAIL BOX AND SINCE THE DOOR WAS OPENED -LUCKILY IT DID NOT RUN INTO THE HOUSE. I WAS UNDER THE IMPRESSION THAT WHEN THAT THERE WAS A LAW PASSED THAT STATED YOU HAVE TO PUSH ON THE BRAKE TO PUT THE VEHICLE INTO GEAR. LUCKILY NO ONE WAS DRIVING DOWN THE ROAD AND HIT THE VEHICLE WITH MY CHILDREN IN IT. I TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS A TOWING FEATURE, I PERSONALLY THINK THIS IS VERY DANGEROUS CONSIDERING THE FACT THAT THIS IS A COMMON SUV FOR PEOPLE WITH CHILDREN AND IT WOULD BE VERY EASY TO HAVE THIS VEHICLE STOLEN. I TOOK PICTURES OF THE VEHICLE AND PAID SOMEONE TO HAVE THIS FIXED, HOWEVER; I FEEL THIS SHOULD BE A DEFECT IN THE 2004 CHEV. TAHOE AND SHOULD BE COVERED UNDER WARRANTY DAMAGE. THANK YOU FOR YOUR TIME AND IN THE FUTURE IF THIS IS NOT RECALLED OR FIXED - I WILL NOT BE PURCHASING ANOTHER CHEV. VEHICLE AND I KNOW SEVERAL PEOPLE WHO WILL NOT BE ALSO. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10105180January 19, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
CONSUMER WAS TRAVELING 45 MPH AND VEHICLE STALLED. CONSUMER WAS UNABLE TO RESTART VEHICLE AND HAD IT TOWED TO DEALER. MECHANIC DETERMINED THAT THE FUSES AND CIRCUIT BREAKERS NEEDED TO BE REPLACED DUE TO MELTED WIRES. *AK THE CONSUMER STATED THAT THE BARE WIRES MELTED INSULATION ON THE FUEL PUMP IN THE GAS TANK. FAILURE DUE TO A BAD CONNECTION CAUSING HEAT. ONE WIRE MELTED INTO THE ADJACENT WIRE CAUSING THE FUSE TO BLOW WHILE EMERGED IN FUEL. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107467January 18, 2005
STEERING
THE CONSUMER IS EXPERIENCING PROBLEMS WITH THE STEERING WHEEL. WHEN DRIVING, THE VEHICLE WILL JERK TO THE RIGHT. OWNER HAS CONTACTED THE DEALER AND WAS TOLD THAT THE PARTS NEEDED TO REPAIR THE DEFECT ARE ON BACK ORDER. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106429January 16, 2005
ELECTRICAL SYSTEM
FAILURE OF DOOR LOCKS TO LOCK OR UNLOCK (COMPLETELY RANDOM). IN THE CASE OF AN EMERGENCY, CAN TRAP PERSON INSIDE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106118January 11, 2005
POWER TRAIN:DRIVELINE:DRIVESHAFT
I SEE WHERE CHEVROLET IS RECALLING THE SURBURBAN FOR A DEFECTIVE DRIVESHAFT. I HAVE AN EARLY 2001 MODEL AND MY DRIVESHAFT DID CRACKED. I WAS STUCK IN SAN DIEGO FOR TWO DAYS FOR THE DEALER TO GET THE NEW PART. I WAS TOLD BY THE SERVICE MANAGER THAT THIS WAS VERY RARE, THUS HARD TO FIND THE PART. THE MECHANIC TOLD ME THAT THEY COULD NOT FIND THE PART BECAUSE THIS WAS SO COMMON AND THE OTHER DEALERSHIPS DID NOT WANT TO GIVE UP THE PART. FIRST I AM MAD THAT I WAS LIED TO BY THE SERVICE MANAGER, BUT I ALSO WONDER IF THE DRIVE SHAFT PROBEM IS PREVELENT IN THE 2001 SUBURBAN MODEL AS WELL. I WOULD BE INTERESTED IN YOUR RESEARCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106041January 10, 2005
STEERING:HYDRAULIC POWER ASSIST:PUMP
DRIVING ON SNOW COVERED ROAD. POWER STERRING PUMP SHAFT FAILED MAKING TRUCK EXTREMELY DIFFICULT TO STEER. POWER STEERING SHAFT FAILED-REPLACED POWER STEERING PUMP-OLD PARTS ARE AVAILABLE. WE WERE FORTUNATE TO BE MOVING SLOWLY .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106062January 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
2005 CHEVROLET SUBURBAN (LESS THAN 1 WEEK OLD) -CAR WAS PLACED INTO PARK ON A DRIVEWAY WITH HILL -PARKING FOOT BRAKE WAS ENGAGED -I LEFT THE VEHICLE AND STARTED WALKING INTO THIS HOUSE -AT 30 YDS I HEARD SOMETHING BEHIND ME AND TURNED TO REALIZE THE CAR WAS ROLLING -I RAN BACK, JUMPED INTO THE CAR AND SLAMMED THE BRAKE ON -I TESTED THIS 3 MORE TIMES AND REPEATED THIS CONDITION. -THE DASHBOARD INDICATOR IS SAYING THE CAR IS IN PARK, BUT IT IS NOT LOCKING -AN ADDITIONAL CONCERN WAS THAT PARKING BRAKE DID NOT HOLD UP WITH 3 CHILDREN IN MY HOUSEHOLD THIS IS A MAJOR CONCERN. NOT TO MENTION IT NEARLY RAN ME OVER. THIS IS A BRAND NEW CAR!!! NOT MORE THAN 400 MILES ON IT. CAR IS CURRENTLY BEING LOOKED AT BY THE CHEVY DEALER. THIS IS SERIOUS AND THOUGHT IT WAS IMPORTANT TO INFORM THE AGENCY.I*=*AK -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106094January 10, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LEFT AND RIGHT REAR DOOR LOCKS ARE OFTEN IMMOBILIZED IN THE LOCKED POSITION, PREVENTING THE DOORS FROM BEING OPENED FROM EITHER INSIDE OR OUTSIDE THE VEHICLE. IT IS NOT RELATED TO TEMPERATURE. THE LEFT REAR DOOR FAILED FIRST, AND NOW CAN RARELY BE OPENED. THE DRIVER'S DOOR IS ALSO SHOWING SIGNS OF FAILURE. THIS IS A DESIGN AND A MANUFACTURING DEFECT. IT'S A MANUFACTURING DEFECT BECAUSE THE DOORS ARE FAILING IN LARGE NUMBERS, AND IT'S A DESIGN DEFECT BECAUSE THE DOORS CAN'T BE UNLOCKED MANUALLY WHEN THE POWER LOCKS FAIL. THE DEALER SAID THE DOOR ACTUATORS AND LATCH ASSEMBLIES MUST BE REPLACED. CHEVROLET CUSTOMER ASSISTANCE SAID THE VEHICLE IS OUT OF WARRANTY, AND THE PROBLEM IS NOT A SAFETY DEFECT, SO I AM RESPONSIBLE FOR THE REPAIR, APPROXIMATELY $300 PER DOOR. THIS CLEARLY IS A SAFETY DEFECT SINCE IT IS PROBABLE THAT UP TO SIX PASSENGERS WOULD HAVE TO CLIMB OVER SEATS TO EXIT THE VEHICLE IN AN EMERGENCY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106996January 7, 2005
STEERING:GEAR BOX:SHAFT SECTOR
WHEN TURNING A CORNER STEERING COLUMN SHOOK AND MADE A CLANKING NOISE. DEALER STATED INTERMEDIATE SHAFT FAILED, AND THEY WERE AWAITING INFORMATION FROM THE MANUFACTURER TO MAKE THE REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105842January 6, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
2004 SUBURBAN LT WITH 4 WHEEL DRIVE. OCCAISIONAL LOSS OF POWER WHEN TURNING AND ACCELERATING INTO TRAFFIC. USUALLY LASTS ABOUT TWO SECONDS BEFORE POWER RETURNS. THIS IS EXTREMELY DANGEROUS WHEN PULLING INTO HEAVY TRAFFIC. CHEVROLET HAS REPLACED THE FUEL PUMP , A TIMING DEVICE IN THE TRANSMISSION AND AN AIR SENSOR OVER THE COURSE OF SIX TRIPS TO THE SHOP. I WAS TOLD YESTERDAY THAT THIS PROBLEM IS KNOWN TO GM ENGINEERS AS THE FOUR WHEEL AUTOMATICALLY SENSING A NEED TO SHIFT , AND THAT THERE WAS NO KNOWN FIX. I HAVE AND ACTIVE COMPLAINT WITH GM, CASE NUMBER 1-269747819 SINCE 10/21/2004.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105885January 6, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
I STOPPED AT A STORE, DID SOME SHOPPING, CAME BACK OUT AND THE TRUCK WOULD NOT START. I THEN CALLED A TOW TRUCK AND HAD IT TAKEN TO A SHOP. THE NEXT MORNING I GOT A CALL FROM THE SHOP THAT THE TRUCK STARTED JUST FINE. I HAD THEM RUN $280 WORTH OF TEST TO FIND NOTHING THAT STOOD OUT BUT WAS INFORMED THAT IT WAS PROBABLY THE FUEL PUMP. THEY CHANGED THE FUEL FILTER AND EVERYTHING HAS WORKED SINCE; UNTIL TODAY. NOW MY TRUCK WILL NOT START. I HAVE READ HUNDREDS OF SUBMISSIONS ON VARIOUS WEB SITES ABOUT THE FAILURE PROBLEMS OF GM FUEL PUMPS (ON SUBURBANS) AND HAVE TWO GOOD FRIENDS THAT HAVE ALREADY BEEN THROUGH THIS. OBVIOUSLY I AM GOING TO HAVE TO HAVE IT REPLACED, BUT IT SHOULD BE TIME FOR GM TO TAKE RESPONSABILITY FOR A POORLY DESIGNED SYSTEM INSTEAD OF PROFITTING OFF OF THE CONSUMERS WOES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102039January 6, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUN VISOR WAS DEFECTIVE. WHILE DRIVING SUN VISOR FELL DOWN, BLOCKING THE DRIVER'S VIEW. CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, AND WAS TOLD THAT WARRANTY EXPIRED, AND CONSUMER WOULD HAVE TO PAY FOR REPAIRS. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109232January 4, 2005
STEERING:COLUMN
STEERING INTERMEDIATE SHAFT DEFECTIVE. THE STEERING COLUMN WAS BARELY ATTACHED BY 1 LOOSE PIN. *BF NO ANSWER REQUIRED - SEE RESPONSE TO ODI REF. NO. 10109124. *MJJ *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106759January 4, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
THE ABS BRAKE LIGHT CAME ON, THEN THERE WAS A NOISE WHICH SOUNDED LIKE A VACUUM. CONSUMER DISCONNECTED THE BATTERY. THE NEXT DAY THE BATTERY WAS RECONNECTED, AND THE NOISE CAME BACK. CONSUMER TOOK THE VEHICLE TO DEALER FOR REPAIRS, AND IT WAS DETERMINED THAT ABS BRAKE MODULE NEEDED TO BE REPLACED.*AK...SEVERAL SIMILAR FAILURES ON VEHICLE IN THIS SMALL TOWN. VEHICLE SHOULD BE RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106636January 3, 2005
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW BLEW OUT UNEXPECTEDLY WHILE CONSUMER WENT TO LOCK THE VEHICLE. CONSUMER CONTACTED MANUFACTURER SINCE THE WINDOW COULD HAVE INJURED THE BACK PASSENGERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105605January 2, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
UPDATE TO PRIOR COMPLAINT BASED ON ADDITIONAL INFORMATION. HAVE DISCUSSED THIS WITH D BOYD. 2004 SUBURBAN FAILED TO SLOW DURING HARD STOP BETWEEN 40 AND 20 MPH. I BELIEVE THAT MY ORIGINAL CONCLUSION IS PROBABLY ACCURATE GIVEN THAT THE 2004 CADILLAC SRX ABS ECU AND THE INTERNATIONAL ABS ECU FAILURES WERE WITHIN THE TIME PERIOD MY SUBURBAN WAS MANUFACTURED. THIS HAPPENED ONCE BEFORE AND OCCURS DURING WET CONDITIONS AFTER TWO CONSECUTIVE BRAKE ATTEMPTS. GM IS STONE WALLING ME BUT I'D LIKE TO HANDLE THIS WITHOUT GETTING CLARENCE DITLOW @ THE CENTER FOR AUTO SAFETY FURTHER INVOLVED. I'VE HAD PROBLEMS WITH HENDRICK CHEVY FOR ALMOST A YEAR NOW INCLUDING A DEFECTIVE ENGINE ON 1996 TAHOE, DEFECTIVE BRAKES, SUSPECT EMISSIONS TESTING DTC P302 CYLINDER 2 MISFIRE, POSSIBLE INCORRECT TRANSMISSION REPLACEMENT, POSSIBLE FAILURE TO REPLACE PASSENGER SEAT WHICH I BELIEVE WAS RECALLED AND POSED A DANGER FOR ALMOST 4 YEARS, DEX COOL GASKET BLOW OUT, STEERING COLUMN LOCKUP ETC. I REQUESTED A POLICE REPORT FROM THE NC DOT AND FOR SOME STRANGE REASON IT'S NOT ON FILE ALTHOUGH I HAVE THE RECEIPT FROM THE OFFICER. VIN # ON THE SUBURBAN WAS 3GNFK1674G131855 MANUFACTURED @ THE SILAO ASSEMBLY PLANT ON 9/13/03 @ 7:10:31. SHIPPED TO 16153 HENDRICK CHEVOLET-HUMMER 100 AUTO MALL DR CARY NC DEALER ORDER NUMBER GMNGBB CHARGED TO ZONE: 16 DEALER: 153 PUI: 04203173688. CSQ 2GA1416724 DATE CODE ON THE DELCO BATTERY WHICH FAILED WAS MARCH 2004. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10104896January 1, 2005
PARKING BRAKE
ON 2/12/04, I TOOK MY 2001 CHEVY SUBURBAN IN TO THE DEALER BECAUSE THE EMERGENCY/PARKING BRAKE DID NOT WORK. BEING THE FIRST TIME I TRIED TO USE IT AND IT DID NOT WORK, I ASSUMED IT WOULD BE A WARRANTY REPAIR. THE DEALER SAID NO, THIS IS COMMON AND A NORMAL WEAR AND TEAR ADJUSTMENT. I SAID I HAVE NEVER USED IT, HOW CAN IT BE! NOT BEING SAFE W/OUT A EMERGENCY PARKING BRAKE, I HAD TO PAY! AFTER THEIR "ADJUSTMENT" THE BRAKES OR SOMETHING SQUEALED. UPON RETURNING TO THE DEALER, I ASKED THEM TO CHECK THEIR ADJUSTMENT AND MENTIONED WHERE I HAD SEEN ON THE NHTSA SITE ABOUT PARKING BRAKES WEARING ALL THE TIME. THEY ADJUSTED AGAIN TO SPEC AND WHEN I GOT IT BACK, BRAKES STILL DID NOT HOLD THE VEHICLE WELL - IT WOULD NEVER HAVE HELD ON A HILL! I TOOK IT BACK AGAIN TO THE CHEVY DEALER ON 7/13/04 AND ASKED THEM TO CHECK IT AGAIN, AND THEY SAID IT WAS TO SPEC AND IT WAS NOT AN EMERGENCY BRAKE, JUST A PARKING BRAKE. I TOLD THEM IT WOULD NEVER HOLD A VEHICLE THIS SIZE AND WEIGHT ON A HILL! ON 10/25/04, THE VEHICLE WAS MAKING A GRINDING/SCRAPING SOUND WHEN MOVING, SO I TOOK IT TO A TIRE STORE AND THEY DETERMINED THAT THE PARKING BRAKES WERE TOTALLY WORN OUT AND NEEDED TO BE REPLACED ($160). I THINK THERE IS A ENGINEERING DESIGN DEFECT WITH THIS SYSTEM IN THESE VEHICLES. FIRST THE BRAKES DO NOT APPEAR TO HOLD THE VEHICLE WELL AND SECOND THE WAY THEY ARE DESIGNED THEY FAIL WITHOUT EVER USING THEM! YOU DON'T KNOW THEY DON'T WORK UNTIL IT'S TOO LATE! VERY DANGEROUS!!! PLEASE LOOK INTO THIS ASAP - I THINK BRAKE FAILURE IS A VERY DANGEROUS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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