Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10643380October 8, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
MY WIFE HAD DRIVEN THE SUBURBAN LIKE ALWAYS AND WITHOUT ANY ISSUES. AT THE END OF THE DAY SHE PARKED IT AND IT SAT UNTIL THE NEXT MORNING. I WALKED OUT TO IT AND FROM THE DRIVER'S SIDE I SAW A LARGE PUDDLE UNDERNEATH MY DRIVERS SIDE. WHEN I TURNED ON MY TRUCK THE BRAKE LIGHT WAS ON AND WHEN I SHIFTED INTO GEAR I NOTICED THE BRAKES WERE OUT. I CONTACTED GM AND GAVE THEM THE NHTSA ACTION NUMBER (EA11001) BUT SINCE THEY COULD NOT FIND ANYTHING IN THEIR SYSTEM THEY CANNOT COVER ANYTHING. I SEE THAT THIS ISSUE IS THE SECOND ONE OPENED AND THIS ONE HAS BEEN OPENED SINCE JAN 5, 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643439October 8, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
AT FIRST I GOT A CHECK ENGINE LIGHT ON WITH CODE P0430, O2 SENSOR LOWER BANK 2, THEN BANK 1. REPLACED THOSE TWO WORK FOR A WEEK THEN RPM AND SPEEDOMETER GAUGE FLUCTUATE UP AND DOWN. I DROVE HOME FROM THE AIRPORT ONE NIGHT AND ALL GAUGE READING WENT ALL THE WAY UP. I WAS TRAVELING ON AN INTERSTATE WITH A SPEED LIMITED OF 55MPH AND THE READING IN MY CAR WAS OVER 120MPH. TOOK TO IN SHOP, SHOP RECOMMEND I NEED SPEEDOMETER SENSOR REPLACED. REPLACED THAT, NOW ALL THE INSTRUMENT GAUGE JUMP UP AND DOWN. SOMETIME ALL THE WAY FULL SOMETIME ALL THE WAY DOWN. FINALLY GOT TIRE OF TRYING TO FIX IT MYSELF AND TOOK THE CAR TO THE DEALER AND THEY FOUND OUT IT WAS A BAD DASH INSTRUMENT AND BAD CATYLETE-CONVETER. THANKS TO CHEVY IT COST ME HEADACHE, GUESSING TIME, GIVING FALSE READING AND MOST OF ALL THOUSANDS OF DOLLARS TO GET IT FIX RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641629October 6, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE AIR CONDITIONER MOTOR FAILED TO OPERATE. THE CONTACT ATTEMPTED TO REMEDY THE FAILURE BY REPLACING THE AIR CONDITIONER FAN MOTOR AND CONNECTOR CABLE, BUT THE FAILURE PERSISTED. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT SMELLED A BURNING ODOR OF ELECTRICAL WIRES INSIDE THE VEHICLE AND SMOKE APPEARED UNDER THE STEERING WHEEL. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10641653October 6, 2014
SERVICE BRAKES
I WAS TWO BLOCKS FROM HOME WHEN I APPLIED BRAKES AS I APPROACHED A CURVE. BRAKE PEDAL WENT TO THE FLOOR BOARDS. USING LOW GEAR AND PARKING BRAKE I MANAGED TO GET THE SUBURBAN HOME WITH NO INCIDENT. BRAKE LINES FRONT TO BACK WERE REPLACED BY SERVICE CENTER. CAUSE ,RUST THRU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641868October 6, 2014
STRUCTURE
WE OWN A 2011 CHEVY SUBURBAN AND ONE DAY NOTICED TWO CRACKS ON OUR DASHBOARD. ONE CRACK LEADS STRAIGHT INTO THE PASSENGER AIR BAG AND THE OTHER CRACK IS OVER THE DASH CONSOLE ON THE DRIVER SIDE. BECAUSE OUR SUBURBAN IS OUT OF THE 36K MILE WARRANTY WE WERE REFERRED TO GM. WE CALLED GM AND WERE TOLD THAT WE WOULD HAVE TO PAY $450.00 OUT OF OUR POCKET TO GET IT FIXED. WE ARE VERY CONCERNED THAT EITHER 1) THE AIR BAG MAY NOT DEPLOY IN CASE OF AN ACCIDENT OR 2) THAT IT WILL DEPLOY ON ITS OWN WHILE WE ARE DRIVING. WE ARE VERY DISAPPOINTED THAT GM IS NOT WILLING TO STAND BEHIND THEIR PRODUCT AND REPLACE AT NO COST AS THIS IS CLEARLY EITHER A MANUFACTURER DEFECT OR A POOR QUALITY PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641451October 4, 2014
SERVICE BRAKES
PULLING OUT OF DRIVEWAY PEDAL WENT TO FLOOR. GOT OUT OF TRUCK AND NOTICED BRAKELINE BROKEN UNDER DRIVERSIDE DOOR.. ALL LINES LOOK HORRIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640616October 1, 2014
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
TL* THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE GEAR SHIFTED INTO NEUTRAL INDEPENDENTLY. THE ENGINE WAS TURNED OFF AND RESTARTED. THE VEHICLE RESUMED IN THE FOUR WHEEL DRIVE MODE. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TWICE WHERE THE SHIFT GEAR ACTUATOR WAS REPLACED. ON A SEPARATE OCCASION, THE PUSH BUTTON GEAR SELECTOR WAS ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640675October 1, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL
VEHICLE WAS COMING TO A STOP FROM A SPEED OF APPROXIMATELY 30MPH AND BRAKES FAILED SUDDENLY TO BRING VEHICLE TO A STOP A NORMAL RATE. DRIVER NEEDED TO SWERVE OFF ROAD TO AVOID COLLISION. VEHICLE CRASHED INTO SIDE CURVE. NOT WARNING SIGN OR LIGHT WAS LIT BEFORE INCIDENT. CLEAR YELLOWISH FLUID DRAINED FROM UNDERNEATH VEHICLE NEAR DRIVER'S DOOR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10640102September 30, 2014
SERVICE BRAKES
WHILE APPROACHING EXIT RAMP IN DELAWARE (EXIT 1A) TRAFFIC SLOWED SO I BEGAN TO HIT MY BRAKES TO SLOW AND ALL OF A SUDDEN THE BRAKE PEDAL HIT THE FLOOR AND I COULD NOT STOP I ALMOST HIT THE VEHICLE IN FRONT OF ME WITH THE EXCEPTION OF FAST MANEUVERING OF WHICH MY DASH CAM CAUGHT, I SWERVED TO THE LEFT LANE TO AVOID A COLLISION THEN HIT THE EMERGENCY BRAKES AND GOT BACK INTO THE OFF RAMP THEN I REALIZED THAT THERE WAS NO BREAK PRESSURE AND SMOKE BELLOWING FROM UNDER THE HOOD OF MY VEHICLE I PULLED OVER TO INSPECT AND NOTICE BRAKE FLUID LEAKING. I TOOK THE VEHICLE TO NATIONAL TIRE AND BATTERY WHERE THEY INFORMED ME THAT I HAD A DOUBLE FRONT BRAKE LINE RUPTURE - I AM HAVING THEM REPLACE (A $1000 JOB) HOWEVER I'VE ASKED TO RETAIN THE BRAKE LINES AS PROOF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639720September 29, 2014
ENGINE, STEERING, VEHICLE SPEED CONTROL
BOUGHT THIS VEHICLE A FEW DAYS BEFORE THE FIRST INCIDENT. I DROVE IT HOME FROM OVER TWO HOURS AWAY, DROVE IT ALL AROUND THE DAY BEFORE, NO PROBLEMS. THEN I WAS DRIVING DOWN A BYPASS AT ABOUT 60 MILES AN HOUR AND THE ENGINE SHUT OFF! I HAD NO POWER STEERING, NOTHING! I WAS ABLE TO PULL OVER, SHUT IT OFF AND ONCE I TURNED IT BACK OVER IT WAS JUST FINE. SO I CAUTIOUSLY STARTED DRIVING, IT HAPPENED AGAIN A FEW MILES DOWN THE ROAD ONLY THIS TIME IT STALLED THEN REGAINED POWER AND QUICKLY SHUT OFF AGAIN. ONCE ENGINE WAS TURNED OFF AND RESTARTED, IT WAS FINE, IT DID THIS TO ME 5 TIMES WITHIN 5 MILES. I ALMOST GOT HIT TWO OF THOSE TIMES BY OTHER VEHICLES, ONCE WHEN I WAS TURNING ONTO A ROAD. I AM GLAD MY KIDS WERE NOT IN IT. I AM SCARED TO DRIVE ON TWO LANE ROADS WITHOUT ROOM TO PULL OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639790September 29, 2014
SERVICE BRAKES
LOSS OF BRAKING POWER AND STOPPING ABILITY. A CERTIFIED MECHANIC TOLD ME THAT THIS YEAR VEHICLE HAD THE INCORRECT BRAKING SYSTEM INSTALLED AT MANUFACTURE. IT IS A 5780 POUND VEHICLE (3/4 TON) WITH 1/2 TON BRAKING SYSTEM FACTORY INSTALLED. ON WAY HOME FROM NY STATE TO FLORIDA I HAD LESS AND LESS STOPPING POWER. BRAKE FLUID UP TO FULL LEVEL. EXCESSIVE HEAT FROM FRONT WHEELS. I DROVE AT SLOWER SPEEDS IN ORDER TO KEEP A SAFE DISTANCE IN FRONT OF ME IN CASE I NEEDED TO STOP QUICKLY, WHICH I FELT THE VEHICLE COULD NOT STOP IN TIME TO AVOID AN ACCIDENT. I HAVE CONTACTED GM TO REPORT AND ASK WHAT CAN BE DONE. IN THE INTERIM I HAVE HAD NEW ROTORS AND BRAKE PADS INSTALLED AS A STOP GAP MEASURE. I HAVE BEEN TOLD IT IS NOT A PERMANENT FIX AS THE WEIGHT OF THE VEHICLE REQUIRES THE 3/4 TON BRAKING SYSTEM RATHER THAN THE 1/2 TON SYSTEM THAT IS ON THE VEHICLE. THERE WILL BE EXCESSIVE PAD AND ROTOR WEAR AS A CONSEQUENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639826September 29, 2014
SERVICE BRAKES
OBVIOUS CORROSION ON BRAKE LINES OF 2004 CHEVY SUBURBAN. BY JUST APPLYING THE BRAKE FOR FEW TIMES, THE BRAKE FLUID IS GUSHING UNDERNEATH THE DRIVER SIDE (BETWEEN THE FRONT AND REAR WHEELS). ALSO NOTICE RUSTING BRAKE LINES UP TO THE ENGINE HOOD (THIS THING SHOULD DEFINITELY NOT HAPPENED, I NEVER HAD A PROBLEM LIKE THIS BEFORE IN ANY VEHICLE I HAD OWNED, BRAKE LINES SHOULD LAST EVEN BEYOND THE LIFETIME OF THE VEHICLE!). I ALSO INFORMED CHEVY (TEL: 800-222-1020)ABOUT THIS LIFE SAFETY FAILURE, THIS IS A VERY SERIOUS DEFECT AND CHEVY MUST ISSUE A RECALL ON THIS CORROSION PROBLEM ON BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639527September 27, 2014
SERVICE BRAKES
DRIVING DOWN HIGHWAY COMING TO RED LIGHT DEPRESSED BRAKE PEDAL, PEDAL WENT ALL THE WAY TO THE FLOOR. COULD NOT STOP VEHICLE BEFORE GOING THROUGH RED LIGHT, HELD DOWN VEHICLE HORN TO WARN OTHER DRIVERS WHICH SAVED ME FROM INJURING/KILLING SOMEONE ELSE OR MYSELF. AFTER GETTING VEHICLE ON SHOULDER OF ROAD NOTICED BRAKE FLUID DRIPPING DOWN THE FRAME RAIL ON THE DRIVERS SIDE IN FRONT OF REAR TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639002September 25, 2014
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2005 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE TWO WHEEL OR FOUR WHEEL DRIVE LIGHT FAILED TO ILLUMINATE. THE FAILURE PREVENTED THE CONTACT OF KNOWING WHICH GEAR THE VEHICLE WAS IN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637879September 21, 2014
SERVICE BRAKES
THE BRAKES ON MY 2003 SUBURBAN FAILED SUDDENLY WITH NO WARNING AS I WAS TAKING THE EXIT RAMP OFF THE INTERSTATE NEAR MY HOUSE. I BRAKE SHARPLY WHEN A VEHICLE CUT IN FRONT OF ME FROM THE RIGHT TRAVEL LANE INTO THE EXIT LANE, AND THE BRAKE PEDAL SUDDENLY WENT ALL THE WAY TO THE FLOOR. AT THE MOMENT THAT HAPPENED, THE INSTRUMENT PANEL CHIMED CONTINUOUSLY AND DISPLAYED "SERVICE BRAKE SYSTEM". THE TRUCK SEEMED TO HAVE NO BRAKING POWER WHATSOEVER, AND I HAD TO SLOW THE TRUCK USING THE EMERGENCY BRAKE. I HAD JUST DRIVEN AROUND 55 MILES IN HEAVY TRAFFIC ON I-95 AND THE BELTWAY, WITH TRAFFIC OFTEN SLOWING, SPEEDING UP, THEN SLOWING AGAIN, THEN SPEEDING UP AGAIN. IF THIS BRAKE FAILURE HAD OCCURRED THEN, INSTEAD OF ON THE SLIGHTLY UPHILL EXIT RAMP OFF I-66 1/2 MILE FROM MY HOUSE, IT LIKELY WOULD HAVE RESULTED IN A SERIOUS CRASH. AFTER I GOT THE TRUCK HOME, I SAW FLUID LEAKING FROM THE BRAKE LINE RUNNING UNDER THE DRIVER'S SIDE DOOR. A FEW DAYS LATER, I SPOKE WITH A SERVICE REP AT THE DEALER, WHO GAVE ME A VERBAL ESTIMATE THAT REPLACING JUST THAT ONE BRAKE LINE WOULD COST AROUND $500, AND TO REPLACE ALL OF THEM (WHICH HE RECOMMENDED) WOULD COST AROUND $2000. I HAD THE TRUCK TOWED IN A WEEK OR SO LATER AND HAD ALL OF THE LINES REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637241September 18, 2014
AIR BAGS, STRUCTURE
MY DASH ON MY SUBURBAN IS CRACKED AROUND THE PASSENGER AIRBAG. I FEEL THIS ISSUE IS A SAFETY HAZARD IF THE AIRBAG COMES OUT IT MAY THROW PLASTIC PIECES EVERYWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633493September 16, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AFTER SHUTTING OFF AND EXITING THE VEHICLE, IT ROLLED AWAY. THE CONTACT WAS ABLE TO STOP THE VEHICLE BEFORE A CRASH OCCURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632015September 9, 2014
ENGINE
UPON START-UP, PLUME OF SMOKE FROM EXHAUST FOR 5 - 15 SECONDS. ALSO, EXCESSIVE OIL CONSUMPTION, UP TO 1.5 QUARTS PER 500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631783September 9, 2014
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN. WHILE DRIVING 10 MPH, THE BRAKES FAILED TO RESPOND. ANOTHER VEHICLE, TRAVELING APPROXIMATELY 50 MPH, CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES. THE CONTACT STATED THAT TWO PASSENGERS IN THE OTHER VEHICLE SUSTAINED MAJOR INJURIES. A POLICE REPORT WAS FILED AND MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10631441September 8, 2014
POWER TRAIN
TORT CONVERTER ON TRANSMISSION WAS SHOT...HAD TO REPLACE ENTIRE TRANSMISSION AT 135,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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