Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#10730259June 25, 2015
UNKNOWN OR OTHER
I BOUGHT MY 2009 SUBURBAN NEW IN NOVEMBER 2009. BUT AT AROUND 60K MILES THE DASHBOARD CRACKED. WOULD THIS AFFECT THE AIRBAGS OR POSE AS A SAFETY ISSUE? I HAVE 3 YOUNG CHILDREN IN THE TRUCK SO THIS BETTER NOT BE A THREAT TO ANY OF US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10727045June 24, 2015
AIR BAGS
MY 2011 CHEVROLET SUBURBAN 1500 LT (IN EXCELLENT SHAPE) HAS MULTIPLE DRIVERS SIDE DASHBOARD CRACKS AND THESE CRACKS MAY AFFECT AIRBAG DEPLOYMENT BY CUTTING THE AIRBAG IF DEPLOYED POSSIBLY CAUSING AIRBAG FAILURE WHEN NEEDED. ON 6/23/15, ATTEMPTED TO HAVE MANUFACTURER (GM) REPLACE THE DASHBOARD (THRU LOCAL DEALER - BANNER CHEVROLET, NEW ORLEANS). DEALER TOLD ME THAT GM WOULD SHARE THE COST OF REPLACEMENT? MY SHARE WOULD BE APPROXIMATELY $500? WHY WOULD GM SHARE THE COST OF REPLACEMENT, UNLESS THEY ARE AWARE OF A HEREDITARY ENGINEERING DESIGN FLAW CAUSING THE DASHBOARDS TO CRACK ULTIMATELY INTERFERRING WITH THE PROPER DEPLOYMENT AND USE OF THE AIRBAG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730202June 24, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
WIRE HARNESS UNDERNEATH VEHICLE RUBBING ON DRIVE SHAFT CAUSING ELECTRICAL ISSUES. BATTERY DRAIN, COMPRESSOR FOR AIR RIDE BURNING OUT, STABILITY CONTROL WARNING LIGHT COMING ON AND VARIOUS OTHER ELECTRICAL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725658June 16, 2015
AIR BAGS
NOTICED THE DASHBOARD IS CRACKED AROUND THE PASSENGER SIDE AIRBAG. HAVE CONCERNS THAT MAY CAUSE A SAFETY RISK IF IMPROPERLY DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724330June 9, 2015
SEAT BELTS
SEABELTS ON THIS MODEL SEEM TO NOT WORK AS THEY SHOULD. IN THE EVENT OF A COLLISION, OR A QUICK STOP SEATBELTS DON'T STOP THE PASSENGERS IN VEHICLE UNTIL SEAT BELT IS FULLY EXTENDED. ALL OTHER VEHICLES THAT I OWN WORK FINE AND LOCKING MECHANISM FOR SEATBELTS WORK AS DESIGNED. THESE SEABELTS ON THIS CHEVROLET SUBURBAN ARE NOT PERFORMING AS REQUIRED AND THE LOCKING MECHANISM SEEMS TO BE FAULTY. CURRENTLY THERE IS A RECALL FOR THIS MODEL/VIN # VEHICLE BUT IT ONLY CONVERS THE PASSENGER RESTRAINT SYSTEM IN REGARDS TO THE NECK EXTENSION. MY CONCERN IS THAT ALL SEATBELTS ON THIS VEHICLE COULD BE FAULTY TOO AND COULD INJURE ALL PASSANGERS IN A COLLISION. REQUEST TO HAVE MANUFACTURE DO A ONE TIME INSPECTION ON SEATBELTS TO DETERMINE IF INDEED LOCKING MECHANISMS ON THESE MODELS ARE FAULTY AT NOT COST TO THE COMSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724342June 9, 2015
SERVICE BRAKES
WHILE TRAVELING AT VERY SLOW SPEEDS, I HAVE NOTICED THAT THE VEHICLE TAKES LONGER THAN USUAL TO STOP. WHEN I APPLY THE BRAKES THE VEHICLE WILL CONTINUE TO MOVE BEFORE COMING TO A COMPLETE STOP. BRAKES ARE IN GOOD CONDITION, BRAKE FLUID IS AT THE RIGHT LEVEL AND IT IS NOT LEAKING ANY BRKAE FLUID AT ALL. THE VEHICLE TAKES LONGER TO STOP AND COULD CAUSE AN ACCIDENT IF NOT INSPECTED BY MANUFACTURER. REQUEST A ONE TIME INSPECTION ON BARAKE SYSTEM ON THIS MODEL AND ANY OTHER MODEL THAT USES THE SAME BRAKE/PARTS FOR BRAKING SYSTEMS. THERE IS A NHTSA RECALL # 05V379000 PERTAINING TO THE HYDRAULIC ANTILOCK BRAKES, HOWVER SOME VIN#S ARE NOT INCLUDED IN THIS RECALL EVEN THOUGH MY VEHICLE IS EXPERIENCING THE SAME SYMPTOMS AND SEEM TO GET WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723770June 6, 2015
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AFTER I PUT 55$ WORTH OF GAS IN THE TRUCK IT WOULD NOT START. I WAITED ABOUT 5-10 MINUTES AND IT FINALLY STARTED.HOWEVER,AS I WAS DRIVING,NOT EVEN 5 MILES FROM THE GAS STATION,THE VEHICLE SHUT OFF AT 45 MPH. I PULLED OVER AND KEPT TRYING TO START THE TRUCK. IT WAS CRANKING BUT WOULD NOT START. AFTER ABOUT 5-10 MINUTES TRUCK DID START RIGHT BACK UP.THEN,NOT EVEN ANOTHER 5 MILES THE TRUCK SHUT OFF AGAIN. THIS TIME I WAITED 20 MINUTES AND THE TRUCK STARTED RIGHT BACK UP.I LEFT IT PARKED FOR ABOUT 5 WKS THEN HAD THE CAMSHAFTSENSOR REPLACED AS WELL AS THE FUEL PUMP AND THE FUEL FILTER REPLACED,ONLY THIS TIME THE SERVICE ENGINE LIGHT WAS IN ONCE THESE 3 PARTS WERE REPLACED. SERVICE ENGINE LIGHT WAS NEVER ON BEFORE THESE ISSUES.IVE HAD IT SCANNED AND IT READ 5 DIFFERENT CODES,INCLUDING THE CAM SHAFT SENSOR,SPEED SENSORS ON BOTH LEFT AND RIGHT SIDE ALONG WITH 2 MORE THAT WEREN'T GIVEN TO ME. DROVE IT A SHORT DISTANCE (7 MILES)& IT SHUT OF AGAIN 55 MPH ON A BUSY STREET.HAD THE CODES CLEARED AND DROVE IT SHORT DISTANCES IN THE LAST 3 DAYS AND TODAY WHEN I PULLED UP TO A REDLIGHT IT BEGAN ACTING AS IF IT WERE GONNA SHUT OFF.I CAME BACK HOME AND PARKED IT AND DONT PLAN ON DRIVING ANYWHERE ELSE UNTIL SOMEONE CAN GIVE ME AN EXACT ANSWER TO THE PROBLEM AND I HAVE IT FIXED!! I WAS TOLD BY 2 MECHANICS THAT THEY COULDNT FIND AN ISSUE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723620June 5, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 CHEVROLET SUBURBAN. WHILE THE VEHICLE WAS AT A DEALER FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE DASHBOARD WAS DETERIORATING NEAR THE AIR BAG AREA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723734June 5, 2015
ENGINE
I HAVE NOTICED OVER THE LAST FEW OIL CHANGES AT EVERY 3000 MILES. THERE SEEMS TO BE AN EXTENSIVE AMOUNT OF OIL CONSUMPTION WITH THIS MOTOR. IT SEEMS TO ME THAT IT CONSUMES A QUART EVERY 1000 MILES. THERE IS NO VISIBLE LEAKS ON THE MOTOR OR ANY WHERE IN THE ENGINE COMPARTMENT. ALSO I HAVE NOTICED THAT AT A COLD START UP THERE IS A "PUFF" OF BLACK SMOKE THAT COMES OUT OF THE TAIL PIPE. THIS ALSO CAN BE CONFIRMED BY LOOKING AT THE TIP OF THE TAIL PIPE AND THE REAR BODY PANEL BEHIND THE TAIL PIPE WERE BLACK SOOT HAS FORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723112June 3, 2015
AIR BAGS
AIR BAG SENSOR FAILURE RENDERING THE AIRBAGS INOPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722912June 2, 2015
ENGINE
TL* THE CONTACT OWNS A 2001 CHEVROLET SUBURBAN 1500. WHILE DRIVING AT 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000. UPDATED 7/28/15*CN UPDATED 10/18/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722388May 30, 2015
AIR BAGS, STEERING, UNKNOWN OR OTHER
THE DASHBOARD HAS THREE SEVERE LONG CRACKS THAT RUN INTO WHERE THE AIRBAG WOULD DEPLOY AND ONE THAT RUNS VERTICALLY STRAIGHT UP TO THE STEERING WHEEL.THIS IS CLEARLY A DEFECT. THE EDGES ARE VERY SHARP. A PIECE HAS CRACKED AND FELL INTO THE A/C VENT. I AM VERY CONCERNED THE DASH COULD CUT THE AIRBAG AS IT PASSES BY THE SHARP EDGES OR SHARP EDGES COULD SEVERELY CUT DRIVER OR PASSENGER AS AIRBAG PUSHED BROKEN DASH INTO PASSENGER OR DRIVER.THIS NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721854May 28, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY 2009 CHEVROLET SUBURBAN BEGAN STALLING IN THE MIDDLE OF INTERSECTIONS AFTER IT HAD RAINED HEAVILY THE DAY PRIOR. THE SHOP DISCOVERED THAT THE ISSUE WAS THE FUEL SYSTEM CONTROL MODULE. THERE WAS A RECALL ON THIS, BUT GM INFORMED ME THAT IT EXCLUDED MY VIN #. THE PROBLEM WITH THE MODULE WAS EXACTLY WHAT IS LISTED IN THE RECALL AND WAS NOT RELATED TO "WEAR AND TEAR" AS SUGGESTED BY RANDY WITH GM (SENIOR ADVISOR), BUT A FAULTY SEAL INTENDED TO PREVENT WATER INFILTRATION. I AM REQUESTING A RECALL THAT INCLUDES MY VIN...I AM NOT SURE HOW THIS CAN HAPPEN ON THE EXACT YEAR AND CAR LISTED IN THE RECALL, YET BE EXCLUDED. I HAVE FOUND ADDITIONAL 2009 CHEVY OWNERS WITH THE SAME ISSUE THROUGH ONLINE BLOGS THAT ALSO WERE DENIED THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721602May 27, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 CHEVROLET SUBURBAN. AFTER THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL CAP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EVAC SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721819May 27, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
ENGINE WAS IDLING LOW AND HESITATING AT LOW SPEEDS, THEN ENGINE STARTED RUNNING RALLY ROUGH. SERVICE ENGINE LIGHT CAME ON, CHANGED GAS IN VEHICLE, PROBLEM CONTINUED. ENGINE RUNNING REALLY ROUGH AND SERVICE STABILITRACK LIGHT CAME ON. TOOK TRUCK TO DEALERSHIP AND WAS TOLD THE FIRST SPARK PLUG WAS FOULED DUE TO OIL CONTAMINATION AND THAT ENGINE AND FUEL INJECTORS AND THROTTLE BODY NEEDED CLEANING. THIS COST $475 AND WAS NOT COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721821May 27, 2015
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE IDLING LOW, HESITANT AT LOW SPEEDS. CHANGED GAS, NO CHANGE IN HOW THE TRUCK WAS RUNNING. ENGINE LIGHT CAME ON, TOOK TO DEALERSHIP. REPLACED SPARK PLUG THAT WAS MISFIRING DUE TO OIL CONTAMINATION. CLEANED FUEL INJECTORS AND THROTTLE BODY, REPLACED VALVE COVER TO PREVENT THIS FROM OCCURRING A THIRD TIME (HAS HAPPENED TWICE ALREADY AND IN THE LAST NINE MONTHS). TOTAL REPAIR $1173. NOT COVERED BY WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721464May 26, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2003 CHEVROLET SUBURBAN 1500. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE CRASHED INTO A CURB. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT WAS ADVISED THAT THE BRAKE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10721470May 26, 2015
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
TRAVELING IN THE RIGHT LANE OF A FOUR LANE HIGHWAY. MANEUVERED INTO THE LEFT LANE AND ACCELERATED UNDER FULL THROTTLE TO PASS ANOTHER VEHICLE. AFTER MOVING BACK INTO THE RIGHT HAND LANE AND RELEASING THE ACCELERATOR PEDAL THE VEHICLE CONTINUED TO ACCELERATE. DEPRESSED ACCELERATOR PEDAL SEVERAL TIMES THROUGH ITS FULL RANGE OF MOTION TO ENSURE THAT IT WAS OPERATING FREELY BUT THAT RESULTED IN NO CHANGE. VEHICLE DID NOT RESPOND TO ACCELERATOR PEDAL INPUT CHANGED. SEEMED TO BE STUCK AT WIDE OPEN THROTTLE. APPLIED FULL BRAKE PRESSURE AS HARD AS POSSIBLE TO SLOW VEHICLE AS IT CONTINUED TO TRY TO ACCELERATE. BRAKES BEGAN TO GET HOT AND BRAKE FADE WAS IMMINENT. SHIFTED TRANSMISSION SELECTOR UP INTO THE NEUTRAL POSITION. ENGINE MOMENTARILY OVERRAN TO THE REV LIMITER AND THEN SETTLED AT 4000 RPM. CONTINUED TO APPLY BRAKES TO A STOP WHILE IN NEUTRAL. AFTER BEING STOPPED FOR APPROXIMATELY 30 SECONDS THE ENGINE SLOWED TO NORMAL IDLE SPEED. THROTTLE SEEMED TO ACTUATE NORMALLY AGAIN. SHIFTED TRANSMISSION TO DRIVE AND PROCEEDED TO THE DEALER. APPROXIMATELY 30 SECONDS LATER THE DASH INDICATOR "GRADE BRAKING ON" APPEARED IN THE MFD AND THEN DISAPPEARED. I WAS TRAVELING ON FLAT GROUND AT APPROX. 20 MPH AND NOT DEPRESSING THE BRAKE PEDAL. I CONFIRMED THAT THE TOW/HAUL MODE WAS NOT SELECTED ON THE TRANSMISSION. PROCEEDED TO DEALERSHIP AND AWAITING REPAIR NOTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721293May 25, 2015
POWER TRAIN
BEGAN HEARING A "WHINING" NOISE UNDER THE VEHICLE. NOISE WAS PROGRESSIVELY LOUDER AT ACCELERATED SPEEDS. LEFT VEHICLE AT LOCAL CHEVROLET DEALER (CA) WHO DID AN INSPECTION AND DIAGNOSED A MECHANICAL ISSUE POSSIBLY WITH THE DIFFERENTIAL [REF. CLAIM CHECK 175]. SERVICE WRITER STATED ESTIMATED REPAIR COST FOR AN OVERHAUL WAS $3,000 VS. HIGHER COSTS TO REPLACE WITH USED OR NEW DIFFERENTIAL. SERVICE WRITER FURTHER INDICATED CONTINUED DRIVING COULD CAUSE FURTHER DAMAGE AND ADDED COST IF AXLE WAS ALSO AFFECTED. DECIDED TO TAKE VEHICLE TO A RECOGNIZED POWERTRAIN REPAIR FACILITY WHO DETERMINED (ALSO WITH A DRIVE TEST) THAT THE DIFFERENTIAL WAS THE PROBLEM AND GAVE INITIAL $1,200 ESTIMATE. AUTHORIZED REPAIR. FINAL COST WAS $813 AND INCLUDES 1 YEAR FULL WARRANTY. NOW RUNS SMOOTH / QUIET WHEN DRIVING. TECHNICIAN INDICATED THAT ALTHOUGH FLUID LEVEL WAS GOOD (SEALED AT FACTORY), A RING INSIDE THE DIFFERENTIAL WAS BAD (HAD BECOME PITTED AND COULD HAVE CAUSED FURTHER ISSUES IF UNCHECKED. CHANGED OUT RING AND BEARINGS BUT ALL OTHER COMPONENTS INCLUDING CASING WERE FINE. TECHNICIAN STATED SUCH WEAR IS UNCOMMON FOR A VEHICLE WITH ONLY 126K MILES AND WITH NO TOWING ON FACTORY TOW PACKAGE. IS THIS AN ANNOMILY OR ARE THERE OTHER CASES OF BAD PARTS IN DIFFERENTIAL FOR THIS MAKE / MODEL? WOULD LIKE TO DISCUSS FURTHER WITH GM ZONE REP. BUT NO RESPONSE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721311May 25, 2015
SERVICE BRAKES
THE METAL BRAKE LINE BETWEEN THE ABS MODULATOR VALVE AND FRONT RIGHT WHEEL RUPTURED WHEN THE BRAKE PEDAL WAS PRESSED. THE LINE FAILED DUE TO CORROSION. ALL BRAKE LINES IN THE VEHICLE HAD SIMILAR LEVELS OF CORROSION NEAR THE AREA THE AFOREMENTIONED LINE RUPTURED, AND AT VARIOUS OTHER LOCATIONS ON THE VEHICLE. A BRAKE LINE BETWEEN THE MASTER CYLINDER AND ABS MODULATOR HAD FAILED IN A SIMILAR MANNNER APPROXIMATELY 8 MONTHS PREVIOUSLY. THE TRANSMISSION COOLER LINES HAD ALSO FAILED DUE TO CORROSION APPROXIMATELY 2 YEARS AGO. THE CORROSION AND RUST ON MANY OTHER COMPONENTS BENEATH THE VEHICLE AND IN THE ENGINE COMPARTMENT IS RATHER CONCERNING. POWER STEERING LINES (INCLUDING POWER BRAKES, SINCE THE VEHICLE HAS HYDRO-BOOST BRAKES) APPEAR TO BE NEXT. ALL METAL BRAKE LINES WERE REPLACED IMMEDIATELY AFTER THE MOST RECENT FAILURE FOR AN OWNER COST OF ABOUT $500. IT IS MY UNDERSTANDING THAT THE NHTSA RECENTLY CLOSED AN INVESTIGATION OF BRAKE LINE FAILURE DUE TO CORROSION ON SEVERAL GM TRUCKS AND SUVS. AFTER ABOUT 4 YEARS, THIS INVESTIGATION DETERMINED THAT "A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME." APPARENTLY THEY DON'T READ THE COMPLAINTS ON THEIR OWN WEBSITE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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