Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10316144March 3, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 CHEVROLET IMPALA. HE STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING AT ANY SPEED. HE EXPERIENCED THE FAILURE FIVE TIMES. THE MOST RECENT FAILURE OCCURRED WHILE DRIVING 60 MPH WHEN THE VEHICLE ACCELERATED UP TO 65 MPH ON ITS OWN. HE TOOK THE VEHICLE TO THE DEALER AND THEY REFUSED TO CHECK IT. REPORT 71-807159815 WAS FILED WITH THE MANUFACTURER WHO AGREED TO CONTACT THE DEALER. THE CONTACT WILL TAKE THE VEHICLE BACK TO THE DEALER TO BE REPAIRED. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315576March 2, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE DRIVER STATED THAT HIS SPEEDOMETER MALFUNCTIONED WHILE DRIVING 65 MPH IT INDICATED THAT HE WAS DRIVING 5 MPH. THE VEHICLE WAS PURCHASED 3 MONTHS AGO AND THE FAILURE HAS OCCURRED 3 TIMES. HE HAS CONTACTED THE DEALER AND TAKEN THE VEHICLE IN TO BE REPAIRED; HOWEVER, THE DEALER STATED THAT HE COULDN'T OFFER ANY ASSISTANCE SINCE IT WAS WORKING WHEN THE VEHICLE WAS PURCHASED. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315584March 2, 2010
STEERING
WHEN PULLING OUT OF A PARKING LOT, I FELT A "CLUNK" AND MY CAR BECAME VERY HARD TO STEER. I CONTACTED GM AND THEY STATED THAT THERE WAS NO RECALL ON MY VEHICLE, BUT I COULD CONTACT THE DEALER AND HE MIGHT BE ABLE TO REPAIR MY VEHICLE. THE VEHICLE HAD JUST PASSED THE WARRANTY MILEAGE BY 400 MILES. I DID CONTACT THE DEALER'S SERVICE MANAGER AND HE STATED THAT THE STEERING COLUMN HAD BROKEN AT THE WELD. HE REPAIRED THE VEHICLE AT NO CHARGE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315843March 2, 2010
ELECTRICAL SYSTEM
2004 CHEVY IMPALA SS CLUSTER MALFUNCTION. SPEEDOMETER NOT WORKING, UNABLE TO KNOW HOW FAST I AM GOING. NO RECALL AS OF YET. SEEMS TO BE A COMMON PROBLEM WITH CHEVY VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315864March 2, 2010
STEERING
2006 IMPALA, V-6. TOOK TO MECHANIC TODAY, SAID IS WAS BAD. WHEN TURNING STEERING WHEEL, IT POPS. COULD BE DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315868March 2, 2010
VISIBILITY
BUZZING NOISE FROM WINDOW COMING DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315866March 2, 2010
STEERING
KNOCKING IN STEERING COLUMN WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315907March 2, 2010
STEERING
DRIVING TO WORK APPROX 06:30 AM. POWER STEERING WENT OUT, MANAGED TO TURN THE CAR TOWARDS DITCH TO AVOID ONCOMING VEHICLES. APPROX 45 MPH, TWO LANE FRONTAGE ROAD. THE CAR HAS ALWAYS BEEN RATHER WEAVY ON THE HIGHWAY. THE DEALER COULDN'T FIND ANYTHING WRONG UNTIL THE RECALL FOR STEERING LINKAGE WAS POINTED OUT. EVEN AFTER THAT, THE CAR HANDLED POORLY AND WAS REPORTED TO DEALER. (STEERED POORLY) REPORTED TO DEALER, NOTHING DONE UNTIL AFTER ACCIDENT. POWER STEERING PUMP REPLACED, BUT DEALER REFUSED ADMISSION OF FAULT. BILLED US FOR ACCIDENT DAMAGE AND REPLACEMENT OF POWERSTEERING PUMP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10315060March 1, 2010
STEERING
I WAS HAVING PROBLEMS WITH MY CAR AND HAD TO HAVE IT TOWED TO THE DEALERSHIP. THE POWER STEERING FLUID HAD LEAKED OUT OF THE HOSE AND THE CLAMP NEEDED TO BE REPLACED. AT THAT TIME I PAID FOR THOSE REPAIRS OF REPLACING THOSE PARTS. MONTHS LATER A RECALL WAS SENT TO ME FOR REPLACEMENT OF THE SAME PARTS THAT I HAD ALREADY PAID FOR AND HAD REPAIRED. I WOULD LIKE MY MONEY REFUNDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315259March 1, 2010
ELECTRICAL SYSTEM, PARKING BRAKE, AIR BAGS, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ENGINE AND ENGINE COOLING
SHORTLY AFTER PURCHASING THE VEHICLE, ELECTRICAL SYSTEM AND ON-BOARD COMPUTER ISSUES STARTED OCCURRING: TIRE MONITOR SYSTEM (TPMS) IN-OP. WARNINGS RANDOMLY APPEARING IN DASH: CHECK TIRE MONITOR SYSTEM. CHECK LEFT/RIGHT REAR TIRE PRESSURE. TPMS DID NOT WARN OF A FLAT TIRE EVEN THOUGH A SIGNIFICANT AMOUNT OF AIR WAS LOST. INCREASING NO. OF ISSUES WITH ELECTRICAL SYSTEM: KEYLESS ENTRY FAILS. CHECK AIRBAG WARNING APPEARS. CHECK A/C WARNING IN DASH. AMBIENT TEMPERATURE GAUGE ERRATIC. COMPASS SHOWING N (OR NE/NW BUT ALWAYS INCORRECT HEADING). CRUISE CONTROL WILL NOT RESUME AT TIMES OR SET INCORRECT SPEED (A FEW M/H HIGHER OR LOWER). SPEED HAS INCREASED ON ITS OWN. ONCE, I NOTICED THE SPEED AT OVER 80M/H WHEN I HAD SET THE CRUISE CONTROL AT 70. DASH DISPLAYING WARNINGS QUICKLY AND YELLOW WARNING LIGHTS FLASH BRIEFLY, WHICH IS EXTREMELY DISTRACTING AND WARNINGS CANNOT BE READ. TPMS LIGHT COMES ON ROUTINELY AFTER DRIVING FOR 1-3 HOURS. WARNINGS MAY FLASH AT ANY TIME. TOOK THE VEHICLE IN SIX TIMES AT THE REQUEST OF GM. SOME PARTS WERE REPLACED BUT ELECTRICAL ISSUES KEEP INCREASING AND ORIGINAL ISSUES CANNOT BE FIXED. KEYLESS ENTRY WORKING FOR NOW, AFTER COMPONENTS WERE REPLACED TWICE. E-BRAKE DID NOT WORK WHEN THE VEHICLE WAS PURCHASED. THOUGH PROMISED BY DELIVERY, CAR HAD TO BE TAKEN IN FIVE TIMES FOR E-BRAKE TO WORK MODESTLY. I AM NOT IN POSSESSION OF ANY OLD PARTS AS REPAIRS WERE PERFORMED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315038March 1, 2010
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, INTERIOR LIGHTING
2000-2005 CHEVY IMPALAS EXPERIENCE FLICKERING INTERIOR LIGHTS AND EXTERIOR LIGHTS, FAULTY DASH GAUGES, NO SHIFTER SIGNS ON DASH, NO MANUAL INTERIOR LIGHTING OR EXTERIOR LIGHTS, NO CRANK OR START. WAS TOLD THAT A BAD BCM WAS THE PROBLEM. (BODY CONTROL MODULE) PART# GMAB166 IS VERY OLD FOR THE MAKE OF CAR THE IT WAS PUT IN. THERE IS A NHTSA BULLETIN OUT AND GM REFUSE TO FIX IT. BULLETIN $ 010603005 AND 110501. BECAUSE OF THIS HAZARD I CRASHED MY CAR INTO THE BACK OF ANOTHER GOING 65 MPH WHEN THE CAR JUST SUDDENLY STALLED AND THERE WASN'T ADEQUATE BRAKE PRESSURE TO STOP THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10315054March 1, 2010
ELECTRICAL SYSTEM
02 IMPALA 3.8 ENGINE WOULD NOT START. IT HAS DONE THIS COUNTLESS TIMES AND I WILL HAVE TO WAIT 20 OR 30 MINUTES FOR IT TO START. MY BATTERY IS LIKE NEW, AND NOTHING IS WRONG WITH THE STARTER, I'VE HAD IT ALL TESTED. I'VE READ IT COULD BE THE PASSLOCK SYSTEM OR SOMETHING CALLED THE TUMBLER. MY SECURITY LIGHT COMES ON RANDOMLY EVEN WHEN DRIVING ON THE HIGHWAY. I'VE READ THAT MANY IMPALA OWNERS CARS HAVE CUT OFF WHILE DRIVING ON THE HIGHWAY AND I'M HOPING MINE DOESN'T DO THE SAME. MY CAR WAS A FORMER POLICE CAR. IT NOW HAS ABOUT 112,000 MILES ON IT. I HOPE I NEVER HAD TO GO SOMEWHERE IN AN EMERGENCY OR GET STUCK IN THE MIDDLE OF NO WHERE AT NIGHT. I'VE READ SEVERAL FORUMS EXPLAINING HOW CHEVY KNOWS ABOUT THE DEFECT BUT WILL NOT FIX IT UNLESS YOU PAY ABOUT 600 TO ALMOST 1,000 DOLLARS. BUT THEN WHEN THEY CLAIM IT'S FIXED, THE PROBLEM HAPPENS ALL OVER AGAIN. I READ FROM A MECHANIC THAT WORKED FOR CHEVY IN THE PAST, THAT THEY POLITELY IGNORE COMPLAINTS REGARDING THIS PASSLOCK AND SECURITY PROBLEM. I GUESS NO ONE WILL TAKE IT SERIOUSLY UNTIL PEOPLE START TO GET INJURED OR EVEN KILLED LIKE TOYOTA DRIVERS. MUST WE WAIT FOR THE DEATH TOLL TO RISE BEFORE THE GOVERNMENT STEPS IN TO ACT??? POLICEMEN DRIVE THESE CARS ALTHOUGH THERE SLOWLY BEING PHASED OUT WITH THE NEWER MODELS. A POLICEMAN THAT CANNOT GET TO THE SCENE OF A CRIME ON TIME BECAUSE HIS CAR WOULDN'T START. I GUESS THAT'S THE HEADLINE WERE WAITING FOR BEFORE CHEVY OR THE GOVERNMENT DECIDES TO DO SOMETHING ABOUT THE PASSLOCK PROBLEM THAT COUNTLESS AMERICANS ARE HAVING AND GM DOESN'T WANT TO FIX. THIS IS WHY I WILL NEVER BUY ANOTHER AMERICAN CAR BECAUSE THE PARTS ARE CHEAP AND GM COULD CARE LESS. THE TIME TO ACT IS BEFORE MAJOR INCIDENTS HAPPEN, BEFORE PEOPLE LOSE THEIR LIVES, BEFORE 5 CAR PILE UPS ON THE HIGHWAY, BEFORE AN EMERGENCY THAT GM DRIVERS CANNOT GET TO BECAUSE THERE CAR WILL NOT START. NOT AFTER!!! THAT'S TOYOTA'S PROBLEM NOW. ADVICE FOR GM AND THE U.S. GOVERNMENT - GET IT TOGETHER!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314749February 27, 2010
STEERING
THE POWER STEERING WENT COMPLETELY OUT MANY TIMES IN THE PAST 2 YEARS. IT CONTINUES TO GO OUT ALL THE TIME. THE RACK & PINION GEAR, THE PUMP AND THE HOSES WERE REPLACED WITH ORIGINAL DELCO PARTS BUT THIS DID NOT CORRECT THE PROBLEM. THE CHEVROLET DEALER MECHANIC TOLD ME IT WAS CAUSED BY LOW TIRES BUT MY TIRES WERE NOT LOW. I BOUGHT NEW TIRES BUT THE PROBLEM CONTINUES. IT IS HARD TO STEER ON THE STRAIGHT ROAD AND IT GOES OUT ON A TURN AND I CAN'T STEER IT. I HAVE TO HIT MY BRAKES. A LOCAL MECHANIC HAS TRIED TO REPAIR IT ABOUT 5 TIMES AND HE FINALLY GAVE ME MY MONEY BACK AND SAID TO TAKE IT TO THE CHEVROLET DEALER WHICH I DID AS NOTED ABOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314761February 27, 2010
SUSPENSION, SUSPENSION:FRONT
I PURCHASED 2008 CHEVY IMPALA WITH 22000 MILES ON IT AT NORMAN FREDE IN CLEAR LAKE/HOUSTON AREA. AFTER 6MONTHS THEY SUGGESTED TIRE ROTATION WAS NEEDED AND DUE AFTER ROTATION I NOTICED CAR SHAKING BETWEEN 20 TO 30MPH AND ABOVE 65MPH I TOOK IT IN AND IT WAS ALIGNED AND I WAS CHARGED 2MONTHS LATER STILL SHAKING WAS REALIGNED AT NO CHARGE BUT BEFORE THAT I HAD A NAIL IN ONE OF BACK TIRES AND I HAD IT REPAIRED BY A TIRE SHOP AND THEY WERE SHOCKED TO SEE MY 4 TIRES WERE WORN AND THEY SHOWED ME, I WAS SO UPSET I TOOK CAR IN AGAIN AND THEYSAID BECAUSE I HAD 36,000 MILES ON IT WAS THE REASON. WELL I TOOK IT IN AGAIN AND THEY TOLD ME STRUT NEEDED TO BE REPAIRED THAT'S WHY MY TIRES WERE ALL WORN AND WANTED TO CHARGE ME $150 TO REPAIR STRUT AND $400 PLUS FOR TIRES AND I SAID "NO" WHY SHOULD I HAVE TO PAY I HADN'T EVEN HAD THE CAR FOR A YEAR AND THIS WAS HAPPENING, I WAS UPSET AND LEFT BUT BEFORE I LEFT THEY REALIGNED IT AGAIN AND IN MY SERVICE TICKET THEY DID NOT EVEN MENTION THE STRUT REPAIR. I TRIED TO CONTACT THE SERVICE MANAGER BY EMAIL AND THE GENERAL MANAGER, I RETURNED THE SERV MGR CALL TWICE BUT KEPT MISSING HER AND THE GEN MGR NEVER CALLED OR EMAILED ME. I FEEL THAT THIS IS A CERTIFIED CAR AND I SHOULD NOT HAVE TO DRIVE LIKE THIS OR PAY FOR ANY REPAIRS. PLEASE WHAT CAN I DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314811February 27, 2010
SERVICE BRAKES, HYDRAULIC
1. 2008 CHEVROLET IMPALA, WHILE DRIVING DOWN INCLINES THE FRONT DISC BRAKES HEAT UP AND SHAKE VIOLENTLY. THE DISK ARE TOO SMALL TO DISSIPATE THE HEAT. 2. CONDITION OCCURS WHILE DRIVING DOWN HILLS. 3. GM DEALER TURNED DISC 1 TIME UNDER WARRANTY AND TOLD ME TO SHIFT MY AUTOMATIC TRANSMISSION TO A LOWER GEAR GOING DOWN HILL. THERE IS MUCH INFORMATION FROM OWNERS OF GM VEHICLES ON THIS PROBLEM ON THE INTERNET. THE IMPALA IS NOT THE ONLY GM PRODUCT WITH THIS PROBLEM DUE TO DISK TOO SMALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314823February 27, 2010
VISIBILITY
THE WIPERS STICK IN UP POSITION 2005 CHEVY IMPALA CAUSED BY THE WIPERS TRYING TO RUN IF HEAVY SNOW. THE INTERNET SAYS IT IS A LINK BENDING IN THE WIPER MOTOR AREA. GM HAS AN UPDATED PART FOR THE 2005 BUT NOT A RECALL. WHY SHOULD CONSUMERS PAY FOR SAFETY ISSUE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313152February 26, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, POWER TRAIN
2002 CHEVROLET IMPALA. THE TIRE PRESSURE LIGHT AND ENGINE LIGHT HAD TO BE RESET. *DT THE CONSUMER STATED THE CHECK ENGINE LIGHT ONLY STAYED OFF FOR 12 MILES THE LAST TIME IT WAS RESET BY THE DEALERSHIP. THE ENTIRE BRAKING SYSTEM HAD TO BE REPLACED ONLY 2 YEARS AFTER PURCHASING THE VEHICLE. THE ROTORS CRACKED ON ALL FOUR WHEELS. THE BLINKERS WOULD ONLY WORK IF THE AIR CONDITIONER WAS OFF AND THE RADIO WOULD ONLY WORK IF THE BLINKERS WERE OFF AND WHEN GOING UP HILLS. THE VEHICLE WOULD ONLY ACCELERATE TO A SPEED OF 10-15 MPH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314614February 26, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. THE DEALER CONFIRMED THAT THE VEHICLE HAD NO AIR BAGS. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314737February 26, 2010
ELECTRICAL SYSTEM
LIGHTS WENT OUT AFTER DARK. IN A PANIC, I MOVED THE DIMMER SWITCH BACK AND FORTH UNTIL THEY CAME BACK ON. IT LASTED JUST A COUPLE OF SECONDS, BUT I WAS GOING 60 MPH AND IT WAS PITCH BLACK. THIS IS A 2002 CHEVROLET IMPALA, 4 DOOR SEDAN WITH 68, 000 MILES. I HAVE SPENT SEVERAL THOUSAND DOLLARS ON REPAIRS FOR THIS VEHICLE. SEAL LEAKS (OIL LEAKING ON MANIFOLD) HEATER WENT OUT DURING ZERO WEATHER, REPLACED BODY CONTROL MODULE, PASS LOCK SYSTEM, TRACTION SYSTEM PARTS ( TWO SEPARATE TIMES). THESE ARE A FEW. I BOUGHT THIS CAR NEW AND PUT ONLY 68 THOUSAND MILES ON IT IN THE LAST 9 YEARS. I BELIEVE THE LIGHTS ARE A SAFETY ISSUE AND SHOULD NOT COST $695.00 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314387February 25, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY, ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM
I PURCHASED THE VEHICLE USED FROM ANOTHER DEALER IN 2003. I STARTED EXPERIENCING PROBLEMS WITH THE SECURITY SYSTEM IN NOVEMBER 2005, IT WOULD NOT START SOMETIMES LIGHT WOULD FLASH AND AFTER 20 MINUTES IT STARTS. THE PROBLEM WENT AWAY UNTIL LAST NOVEMBER, AND THEN IT WOULD DO IT ABOUT 2-3X A WEEK. IN FEBRUARY 2009 I HAD TO REPLACE MY LOWER INTAKE MANIFOLD GASKET, WATER PUMP AND BATTERY. THE SUMMER 09 I HAD TO REPLACE THE RADIATOR DUE TO A HAIRLINE CRACK IN IT. THE SECURITY SYSTEM STARTS TO INTERMITTENTLY NOT START THE VEHICLE AGAIN IN LATE SEP. 09 ABOUT 2-3X PER WEEK. IN JAN.2010 THE VEHICLE DOESN'T START FOR ME ONE DAY AFTER COMING OUT OF THE GROCERY STORE FOR 25 MINUTES. SINCE THEN IT DOES IT EVERY MORNING WHEN I GO TO TAKE MY CHILD TO SCHOOL AND I HAVE TO WAIT 10-20 MINUTES. I TOOK THE VEHICLE TO THE GM DEALER AND WAS TOLD THEY WEREN'T FAMILIAR WITH THIS PROBLEM AND I NEEDED $950 FOR PARTS AND LABOR TO REPLACE THE IGNITION SWITCH AND THE BCM. I HAD THE IGNITION SWITCH REPLACED BY ANOTHER MECHANIC AND THAT WAS NOT THE PROBLEM AND THE VEHICLE IS STILL DOING THE SAME THING. IT'S FRUSTRATING FOR ME AND MY CHILD. IT'S SCARY AND DANGEROUS. I'M SO AFRAID THAT ONE DAY OR NIGHT IT MAY NOT START AND I'M STRANDED IN THE STREETS AND MAY BE SUBJECTED TO A CRIME OR DEATH. I DON'T DRIVE IT AT NIGHT UNLESS IT'S AN EXTREME EMERGENCY NOW AND THIS IS SUCH AN INCONVENIENCE. I HAVE TO PAY FOR RIDES AT TIMES TO GET MY CHILD TO AND FROM SCHOOL WHEN THIS CAR DECIDES NOT TO START SO MY CHILD WON'T BE LATE FOR SCHOOL OR GETTING PICKED UP FROM SCHOOL. I'VE ALSO HAD TO REPLACE MY WINDSHIELD WIPER MOTOR AND MY DRIVER'S SIDE DOOR WINDOW REGULATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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