Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10342682July 12, 2010
ELECTRICAL SYSTEM
I HAVE READ ON SEVERAL WEB SITES THAT THOUSANDS OF PEOPLE WERE HAVING TROUBLE WITH THE PASSLOCK SYSTEM ON THEIR GM VEHICLES AND I AM ONE OF THOSE THOUSANDS OF PEOPLE. I AM HAVING TROUBLE WITH USING MY OWN KEY TO START MY OWN CAR, BUT IT WILL NOT START FOR 10-15 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342731July 12, 2010
ELECTRICAL SYSTEM
ON MY 2002 CHEVY IMPALA, THE KEYLESS ENTRY REMOTE DOESN'T WORK AND CAR WILL NOT START AFTER BEING DRIVEN ALL DAY AND SITTING FOR A FEW MINUTES. HAD TO REPLACE COMPUTER MODULE JUST SO THAT COMMUNICATION COULD BE STARTED. AND HAD TO REPLACE IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342518July 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM, FUEL SYSTEM, GASOLINE, STEERING, SEATS
2006 CHEVY IMPALA SEEMS TO HAVE HOT HEAT NEAR THE PASSENGER FRONT BY WERE YOUR FEET REST ,AND I HAVE ALREADY FIXED THE TRANSMISSION TWICE AND FOR SOME REASON IT IS AGAIN MAKING THIS REAL LOUD NOISE WHEN I TAKE IT OFF OF PARK IT IS REALLY HARD TO MOVE IT IN TO PARK MODE AND WHEN IT DOES IT JERKS REALLY HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342525July 11, 2010
ELECTRICAL SYSTEM
THE STARTER WILL NOT GET A SIGNAL FROM THE IGNITION SWITCH. I HAVE CHANGED RELAYS, IGNITION SWITCH, STARTER, KEY CORE AND PASSLOCK, ALL TO NO GAIN. GAVE VEHICLE TO THEY LOCAL CHEVY DEALERSHIP WHO CHANGED TO BCM AND REPROGRAMMED THE SECURITY FEATURE AND WHEN I WENT TO PICK IT UP FROM THE DEALERSHIP, IT WOULDN'T START. THE STARTER GETS NO SIGNAL ABOUT 90% OF THE TIMES I TURN THE KEY. FOR THE 10% IT DOES WORK, THERE SEEMS TO HAVE HAD NO ISSUE WHAT SO EVER. IT TURNS ON SMOOTH AND RUNS LIKE A DREAM. YET IT CAN BE THE FIRST ATTEMPT OR THE 50TH BEFORE THE STARTER CATCHES A JOLT AND STARTS THE CAR, THERE SEEMS TO BE NO PATTERN. THE SECURITY SYSTEM WORKS FINE B/C WE INSTALLED A SIMPLE PUSH BUTTON SWITCH TO THE STARTER AND IT WORKED EVERY TIME WITH NO TROUBLE FOR A FEW MOMENTS TILL THE GAS WAS TAKEN AWAY AND THE CAR TURNED OFF. BYPASSING THE SECURITY FEATURE AND ALLOWING A SECONDARY IGNITION METHOS WOULD SEEM TO RESOLVE THE ISSUE. I FIND THIS TO BE A SAFETY ISSUE DUE TO THE POTENTIAL OF BEING STUCK OUT IN THE MIDDLE OF AN INTERSECTION IF THE CARS HAPPENS TO STALL. OR IF AN INFANT WAS LOADED INTO THE VEHICLE AND IT WOULD NOT START FOR 15 TO 30 MINUTES, LEAVING THE CHILD WITH THE RISK OF HEAT ISSUES. THE PROBLEM ITSELF CAME SUDDENLY WITHOUT WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342548July 11, 2010
ELECTRICAL SYSTEM, EQUIPMENT
2003 CHEVY IMPALA WILL NOT START. THE DEALERSHIP STATES IT IS A BCM PROBLEM. THE REMOTE INSTALLED ON THE CAR FOB DOES NOT WORK AND HAS NEVER WORKED. DOORS WILL NOT LOCK AND THE TRUNK WILL SPRING OPEN WHEN TRAVELING DOWN THE ROAD. SINCE THE DOORS AND TRUNK DO NOT LOCK, THERE IS NO SECURITY ON THIS VEHICLE. AND AGAIN THE CAR WILL NOT START. I HAVE REPLACED THE BATTERY AND ALTERNATOR AND THE CAR STILL DOES NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342446July 10, 2010
SERVICE BRAKES, HYDRAULIC
2007 CHEVROLET IMPALA BRAKING SYSTEM GRABS AND SHAKES CAR EXCESSIVELY WHEN USING THE BRAKES TO CONTROL DESCENT DOWN MOUNTAIN ROADWAYS. THIS HAS ALSO OCCURRED DURING COMMUTING TO AND FROM WORK WHEN THE BRAKES ARE USED QUITE OFTEN. THE BRAKING SYSTEM WAS TESTED BY A CHEVROLET DEALER, THREE DAYS AFTER THE MOUNTAIN DRIVING PROBLEM. THE ROTORS AND PADS WERE IN EXCELLENT CONDITION AND NO PROBLEM COULD BE IDENTIFIED. A WEB SEARCH IDENTIFIES OTHER COMPLAINTS OF THIS SAME SYMPTOM. ALTHOUGH NO DAMAGE WAS CAUSED, THE CAR WAS OPERATING IN A VERY UNSAFE MANNER. EVEN AT 30 - 40 MPH THE CAR WAS SHAKING ENOUGH TO DEGRADE SAFE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342189July 9, 2010
STEERING
TL*THE CONTACT OWNS A 2006 CHEVROLET IMPALA. WHILE APPLYING THE BRAKES APPROXIMATELY 15 MPH, THERE WAS EXCESSIVE RESISTANCE WITHIN THE STEERING WHEEL. AN AUTHORIZED DEALER INFORMED THE CONTACT THAT THE FAILURE WAS A NORMAL OCCURRENCE FOR HIS YEAR, MAKE AND MODEL VEHICLE. THE CONTACT STATED THAT THE FAILURE HAD BECOME PROGRESSIVELY WORSE WITHIN A YEAR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO OCCUR WHENEVER THE BRAKES WERE APPLIED OR WHEN THE VEHICLE CAME TO A COMPLETE STOP. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342344July 9, 2010
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
PASSLOCK SYSTEM DOES NOT ALLOW MY CAR TO START,I HAVE BEEN ONLINE AND SEEN HUNDREDS IF NOT A THOUSAND OR SO COMPLAINT'S WITH THE SAME PROBLEM.THIS CAR IS USELESS IF I CANNOT DEPEND ON IT TO START WHEN I NEED IT TO,ESPECIALLY IN A EMERGENCY SITUATION SINCE I LIVE IN A RURAL AREA OF UPSTATE NEW YORK THAT HAS NO CELL PHONE SERVICE IF GM KNOWS THERE ARE SO MANY COMPLAINT'S ABOUT A SPECIFIC SYSTEM THEY PLACE IN ONE OF THERE VEHICLES,AND ALL ARE IDENTICAL . THEN MAN -UP INSTITUTE A RECALL ON THE PASSLOCK SYSTEM AND RESTORE THE CONFIDENCE IN MANY OF THERE CUSTOMER'S. I HAVE A 2004 CHEVY IMPALA 3.4 LTR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341976July 8, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING 50 TO 60 MPH DOWN A MOUNTAIN, THE VEHICLE STARTED SHAKING. HE ENGAGED THE BRAKES AND SHIFTED INTO A LOWER GEAR. THE FAILURE ONLY OCCURRED WHEN HE WAS DRIVING DOWN THE MOUNTAINS. HE STATED THE FAILURE WAS CAUSED BY THE ROTORS. THE DEALER ADVISED HIM THAT THERE WERE NO RELATED RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 31,000. UPDATED 08/24/10.*LJ THE CONSUMER STATED THE BRAKES WOULD HEAT UP ON LONG DOWNHILL GRADES. UPDATED 08/25/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341837July 7, 2010
SUSPENSION:REAR
SEVERE INNER SURFACE TIRE WEAR ON REAR WHEELS OF 2007-2008 CHEVROLET IMPALA VEHICLES. TECHNICAL SERVICE BULLETIN 08032 IS ON FILE WITH GENERAL MOTORS, ACKNOWLEDGING THE PROBLEM, BUT WILLING ONLY TO PAY FOR NECESSARY REPAIRS TO POLICE VEHICLES, WHEN IN FACT THE FLAW EXISTS WITH ALL 2007-2008 IMPALA VEHICLES. WE PURCHASED THE CAR AS A DEMO MODEL IN 2009 AND WERE NOT MADE AWARE OF THE PROBLEM. WE BELIEVE THE DEALER WAS HONEST, AND ALSO NOT AWARE OF THE PROBLEM AT THE TIME. WE BELIEVE THIS TO BE A SAFETY ISSUE AS WELL, SINCE HANDLING ON WET ROADS IS EFFECTED DUE TO THE FACT THE REAR TIRES ARE CONTACTING THE ROAD SURFACE ONLY ON 1-2" OF THE INSIDE SURFACE OF THE TIRES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10341565July 6, 2010
TIRES
TL*THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT TIRES HAVE WORN VERY RAPIDLY. UPON RESEARCHING THE FAILURE THE CONTACT STATED THAT THE RECOMMENDED PSI IS 44 BUT THE MANUFACTURER RECOMMENDED 30 PSI. DURING ROUTINE MAINTENANCE THE CONTACT WAS INFORMED THAT HE SHOULD PURCHASE NEW TIRES AND HAVE THE ALIGNMENT DONE AGAIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,500 AND THE CURRENT MILEAGE WAS 19,886.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341592July 6, 2010
WHEELS, TIRES
THIS INVOLVES A CONTINUED REAR TIRE ISSUE WITH MY 2007 CHEVY IMPALA LTZ THAT HAS NOT BEEN RESOLVED DESPITE ENCOUNTERS WITH DEALERS & NATIONAL TIRE ALIGNMENT SPECIALISTS 12/06: PURCHASED CAR NEW, CAME WITH GOODYEAR EAGLE LS2 RADIALS. 3/08: ONE TIRE BLEW IN CHARLOTTE, NC. AT JUST TIRES, THEY POINTED OUT THAT BOTH REAR TIRES INCLUDING THE ONE THAT BLEW HAD SIGNIFICANT SIGNS OF WEAR, REPLACED BOTH WITH LS2 RADIALS. THE PROBLEM WAS CHALKED IT UP TO ALIGNMENT ISSUES THAT COULD'VE STARTED FROM THE FACTORY. 11/08: AFTER MORE INCIDENTS OF LOW REAR TIRE PRESSURE, TOOK CAR INTO LOCAL JUST TIRES. TIRED OF CONTINUED ISSUES, I DECIDE TO GET TOP OF THE LINE TIRES FROM THEM (GOODYEAR ASSURANCE TRIPLETRED) FOR JUST UNDER $900. 9/09: TIRE KEPT LOSING PRESSURE, TOOK CAR INTO LOCAL JUST TIRES. TOLD TIRES WERE NOT ONLY ONCE AGAIN OUT OF ALIGNMENT, BUT REAR TIRES AGAIN NEEDED REPLACEMENT (IN A MANNER NOT COVERED BY ROAD HAZARD PLAN) FOR $507 WITH TREADS SEVERELY WORN DOWN. THE PROBLEM WAS AGAIN CHALKED UP TO ALIGNMENT ISSUES, THOUGH THEY ALIGNED THE TIRES IN 11/08. 6/10: RANDOMLY CHECK TREADS ON MY TOP-LINE TIRES. COMPLETELY FINE IN FRONT, BUT WORN DOWN CONSIDERABLY ON BOTH REAR TIRES. I DRIVE ONLY CITY STREETS & HAD DRIVEN LESS THAN 12,000 MILES SINCE BUYING 4 NEW TIRES. RESEARCH UNCOVERS A PLETHORA OF REAR-END ALIGNMENT ISSUES ON 2007 CHEVY IMPALAS, INCLUDING A SPECIFIC IDENTIFIED ISSUE: HTTP://FLEETLEADER.PHH.COM/RECALLS/2008/RECALLSJULY2008.PDF CUSTOMER SATISFACTION PROGRAM #08032 - UNEVEN POLICE CAR REAR TIRE WEAR OBVIOUSLY, THIS EXTENDED TO COMMERCIAL IMPALAS & EXPLAINS WHAT'S BEEN HAPPENING. WHEN CALLING PALLONE CHEVROLET, THE SERVICE REP FLATLY DISMISSES THE TALK OF THE POLICE RECALL, SAYING THAT THE SPINDLE ROD PARTS INVOLVED ARE COMPLETELY DIFFERENT. (LATER CHECKING INDICATES THE PARTS ARE EXACTLY THE SAME ON BOTH THE POLICE AND COMMERCIAL VEHICLES.) I'M TOLD THAT THE ONLY WAY THEY CAN HELP IS TO CHECK ALIGNMENT, AS IF NOTHING ELSE COULD BE CAUSING THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341643July 6, 2010
ELECTRICAL SYSTEM:IGNITION
TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THE KEY WOULD NOT TURN IN THE IGNITION. AN INDEPENDENT MECHANIC WAS NOTIFIED AND INFORMED THE CONTACT THIS WAS A KNOWN FAILURE WITH THIS VEHICLE. THE VEHICLE WAS NOT EXAMINED FOR THE CAUSE OF FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 75,000. SM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341426July 5, 2010
ELECTRICAL SYSTEM
THE CAR WAS PARKED IN FRONT OF OUR HOME. I SAW FLAMES ON DRIVER'S SIDE, WHICH QUICKLY CONSUMED THE ENTIRE INTERIOR. 911 WAS CALLED AND OUR LOCAL FIRE DEPARTMENT PUT IT OUT. THE FIREMAN BELIEVES IT WAS CAUSED BY THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10341455July 5, 2010
EXTERIOR LIGHTING
2001 CHEVY IMPALA HEADLIGHTS WENT OUT ON OUR WAY HOME FROM THE FIRE WORKS ON JULY 4TH. LUCKY THE COP STOPPED US AT THE CORNER WHILE DIRECTING TRAFFIC. THE MULTISWITCH HAS GONE OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341394July 4, 2010
ELECTRICAL SYSTEM
INCIDENT, CAR WILL NOT START. OVER THE PAST 6 YEARS WHEN KEY IS INSERTED INTO IGNITION THE CAR WILL NOT START. SECURITY LIGHT FLASHES AND I WILL GET LOCKED OUT FOR TEN MINUTES. THERE IS NO WARNING AS TO WHEN THIS WILL HAPPEN, ONE DAY IT HAPPENED 4 TIMES. THAT'S 40 MINUTES LOCKED OUT. I HAVE TAKEN IT TO MECHANICS WHO SAID THEY CAN'T FIND ANYTHING WRONG, SOME WANTED TO CHARGE $400 TO LOOK INTO IT. WHEN I ASKED A CHEVY DEALER ABOUT IT THEY SAID THEY HAVE NO KNOWN FIX. ONE DEALER SAID INSTALL A REMOTE STARTER, BUT IT MAY NOT RESOLVE THE ISSUE. THE PROBLEM HAPPENS ALOT WHEN IT IS HOT AND HUMID, BUT CAN ALSO HAPPEN AT ANY GIVEN TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341349July 3, 2010
ENGINE AND ENGINE COOLING
MY CAR (A 2000 CHEVROLET IMPALA, 3.8L V6 ENGINE) REPEATEDLY DIED AS I WAS DRIVING OR STALLED. IT BECAME A HUGE SAFETY ISSUE, ESPECIALLY WHEN I WOULD BE DRIVING AT HIGH SPEEDS ON THE FREEWAY WITH NOWHERE TO PULL OVER. I TOOK IT IN, BUT DIAGNOSTICS SHOWED NOTHING. I KEPT REPLACING PARTS, BUT TO NO AVAIL. I FELT UNSAFE DRIVING ANYWHERE AND EVEN GOT A BIKE SO I WOULDN'T BE FACING NEAR-DEATH EXPERIENCES EVERY TIME I DROVE. EVENTUALLY I FOUND A MESSAGE BOARD THAT SUGGESTED REPLACING THE CRANKSHAFT POSITION SENSOR. I JUST DID AND AM HOPING IT WORKS. SOMETHING NEEDS TO BE DONE ABOUT THIS THOUGH, IT'S CRAZY TO HAVE TO GO YEARS WITH A FAULTY CAR AND NO ONE CAN FIND A FIX FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341125July 2, 2010
ELECTRICAL SYSTEM
CAR WILL NOT START. AT FIRST IT DID NOT HAPPEN VERY OFTEN BUT NOW IT IS HAPPENING FREQUENTLY, IF I WAIT FOR A PERIOD OF TIME IT WILL EVENTUALLY START. I AM TOLD IT HAS TO DO WITH THE SECURITY SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340921July 1, 2010
STEERING, SUSPENSION
TL*THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE DEALER PERFORMED A FRONT END ALIGNMENT AND THE VEHICLE CONTINUED TO PULL TO THE RIGHT WHILE DRIVING 25 MPH. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE THE WHEELS REALIGNED. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER TO HAVE THE WHEELS ALIGNED AGAIN, ADJUST THE TOW AND CENTER THE STEERING WHEEL. THE DEALER LATER INFORMED THE CONTACT THAT THE VEHICLE NEEDED ANOTHER WHEEL ALIGNMENT. THE FAILURE MILEAGE WAS 21,981. UPDATED 08/27/10. *LJ THE CONSUMER STATED THE VEHICLE HAS UNEVEN TREAD WEAR. UPDATED 08/3010*JB UPDATED 08/31/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340953July 1, 2010
FUEL SYSTEM, OTHER, ELECTRICAL SYSTEM
MY 2008 CHEVROLET IMPALA WAS RECENTLY TOTALED, ON STAR HAD DIAGNOSED A PROBLEM WITH THE APP SENSOR, THIS WAS CONFIRMED WITH THE DEALERSHIP AND REPAIRS WERE NOT COVERED BY THE WARRANTY, THE CAR IS NOW IN POSSESSION OF MY INSURANCE COMPANY I HAD CALLED PREVIOUSLY AND WAS TOLD TO CALL CHEVY, THE DEALERSHIP IS THE ONLY NUMBER I HAVE . THEY ARE TO DISPOSE OF THIS CAR , THERE IS TOO MUCH DATA HERE TO NOT HAVE TURNED OVER TO CHEVY AND OR NHTSB , ESPECIALLY SINCE ONSTAR ALSO RECORDED THE CROSS AND THE DRIVER ONLY HAD A KNEE INJURY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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