Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11060902January 6, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057500December 29, 2017
AIR BAGS
TAKATA RECALL - HAVE BEEN CONTACTING OUR DEALERSHIP SEVERAL TIMES SINCE RECEIVING THE RECALL NOTICE REQUESTING NEW AIRBAGS. THE DEALERSHIP HAS BEEN RESPONDING THAT THE RECALL IS STILL NOT REQUIRED, THAT THE MANUFACTURER WAS FIGHTING THE RECALL. WE HAVE EVEN STATED THAT WE WOULD LIKE TO PAY FOR THE REPLACEMENTS AND GET A REIMBURSEMENT LATER. HAVE BEEN TOLD THAT THE PARTS ARE NOT AVAILABLE. ARE ON A WAITING LIST. SINCE WE WERE JUST WANTING OUR FREE REPLACEMENTS, WE WERE NOT TOO CONCERNED ABOUT THE BANKRUPTCY. HAD IT ON OUR CALENDAR FOLLOW UP BEFORE 2018. CHECKED THE WEBSITE TODAY, TURNS OUT THE DEADLINE WAS THE 27TH OF DECEMBER. WE DON'T WANT TO BE IN A LAWSUIT. WE JUST WANT OUR CAR TO BE SAFE. WE EVEN ASKED THAT OUR AIRBAGS BE DISCONNECTED UNTIL THE PARTS ARE AVAILABLE AND WERE TOLD THAT THIS IS NOT POSSIBLE. ANY HELP POSSIBLE? THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057069December 28, 2017
AIR BAGS
TAKATA RECALL I HAVE RECEIVED A RECALL FOR AIRBAGS IN MY VEHICLE I'M SCARED TO DRIVE MY VEHICLE ESPECIALLY WHEN MY KIDS ARE IN THE CAR. JUST TO KNOW THE AIRBAGS COULD COME OUT AT ANYTIME. I LOVE MY CAR BUT WOULD LIKE TO DRIVE IT KNOWING EVERYTHING IS OKAY AN WE ARE SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057133December 28, 2017
AIR BAGS
TAKATA RECALL--- I'VE RECEIVED A NOTICE THAT THE AIRBAGS WERE RECALLED AND POTENTIALLY HAZARDOUS, WHICH CAN RESULT IN DEATH. I'VE CONTACTED DEALERSHIP BUT WAS INFORMED THAT TAKATA HAS NOT YET GIVEN THEM THE REPLACEMENT PARTS TO REMEDY THE POTENTIAL DANGER. CAN YOU PLEASE CONTACT ME TO INFORM ME WHAT STEPS TO TAKE. MY AIRBAG RED LIGHT IS ILLUMINATED. I'M VERY CONCERNED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056816December 27, 2017
AIR BAGS, UNKNOWN OR OTHER
"TAKATA RECALL"I RECEIVED A NOTIFICATION TO FILE A CLAIM. I CONTACT THE DEALERSHIP AND THEY SAID THAT I WOULD NEED TO CONTACT TAKATA AND HAVE THEM HANDLE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055741December 20, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE THE CONTACT WAS ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR DOOR HANDLE LOCKED AND THE EXTERIOR DOOR HANDLE FELL OFF. THE CONTACT HAD TO EXIT THE VEHICLE USING THE PASSENGER DOOR. THE DEALER (POTAMKIN CADILLAC OF MANHATTAN, 706 11TH AVE, NEW YORK, NY 10019) REPLACED THE INTERIOR AND EXTERIOR DOOR HANDLES. SEVEN MONTHS LATER, THE CONTACT EXPERIENCED THE SAME FAILURE WITH THE REAR PASSENGER DOOR. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO PROVIDE ASSISTANCE. THE FAILURE MILEAGE WAS 25,488. *BF UPDATED 8/28/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054157December 12, 2017
AIR BAGS
HAVE CALLED CADILLAC DEALER SEVERAL TIMES OVER SIX MONTH PERIOD AND THEY ARE NOT CONCERNED ABOUT NEED TO REPAIR OR DO NOT KNOW ANYTHING ABOUT IT. TODAY WHEN I THREATENED AN ONLINE COMPLAINT THEY SUDDENLY COULD ORDER THE PART AND S/B ABLE TO HANDLE IN NEXT SEVEN DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053345December 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOHNSON MOTORS AT (877) 816-0659 (1891 BLINKER PKWY, DUBOIS, PA 15801) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *TT UPDATED 8/24/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052266December 4, 2017
SEATS, WHEELS, EXTERIOR LIGHTING
LIGHTING WE OWN TWO ESCALADES FROM 2008 AND HAVE THE SAME EXACT PROBLEM IN BOTH CARS. CONDENSATION IN THE HEADLIGHTS AND BURN THEM OUT WE WERE QUOTED $1,000 FOR EACH HEADLIGHT TO FIX MIN!!! HEATED SEATS ARE OUT IN BOTH TRUCKS RIMS ARE PITTED AND PEALING. HAVE HAD A PROBLEM WITH THE RIMS WEEKS AFTER ROLLING OUT OF THE SHOWROOM SO DISAPPOINTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052050December 3, 2017
POWER TRAIN
MY CONDENSER AN MY WHOLE AIR CONDITIONING SYSTEM WENT OUT. I HAD TO GET IT COMPLETELY REDONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052047December 3, 2017
ELECTRICAL SYSTEM
THE CUE SYSTEM GETS STUCK AN SOMETIMES IT CHANGES BUY ITSELF. IT WILL NOT LET YOU CHANGE THE IT WILL FREEZE FOR A LONG PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052051December 3, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE EXPERIENCE SEVERAL TIMES WHEN I WENT BACK TO GET IN MY VEHICLE AN IT WOULDN'T START. I HAVE AN APPOINTMENT TO TAKE IT TO THE DEALERSHIP NEXT WEEK. IU AM SO UPSET WITH GMC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051615November 30, 2017
AIR BAGS, ENGINE, VEHICLE SPEED CONTROL
TAKATA RECALL AIRBAG INFLATORS, HAVE NOT YET BEEN REPLACED. I RECEIVED MY RECALL NOTICE IN 2016 AND HAVE TAKEN MY VEHICLE TO RON CARTER DEALERSHIP IN FRIENDSWOOD, TX WHERE THE VEHICLE WAS PURCHASED, HOWEVER, I WAS INFORMED THAT THE REPLACEMENT PART WAS NOT IN AND IT WILL BE INDEFINITELY. THE TRUCK HAS A HARD TIME ACCELERATING WHEN TRYING TO KEEP SPEED OR TRYING TO GO TO A HIGHER SPEED, ALSO A NOISE IS COMING FROM THE VEHICLE AFTER I TURN ON THE IGNITION. I WAS INFORMED BY RON CARTER CADILLAC THAT I NEEDED TO FILE A CLAIM ONCE I RECEIVE THE RECALL NOTICE TO FIE A CLAIM ON OR ABOUT 10/2017. I HAVE BEEN TRYING TO GET MY VEHICLE RECALL TAKEN CARE OF SINCE 11/2017 NOT TO LONG AFTER I PURCHASED THE VEHICLE APPROXIMATELY JULY 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051495November 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BOB BELL FORD, BEL AIR, MD, 410-879-2544) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT ALSO INFORMED THE SAME DEALER THAT THE AIR BAG INDICATOR ILLUMINATED, BUT THE DEALER STATED THAT THERE WAS NO REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051203November 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THERE WERE NO PARTS AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS). THE CONTACT SPOKE WITH PINE BELT CADILLAC DEALER LOCATED AT 71 NJ-37, TOMS RIVER, NJ 08753(732) 797-3000 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051303November 29, 2017
AIR BAGS
TAKATA RECALL CADILLAC DEALERS IN THE LA AREA ARE SAYING THEY DO NOT HAVE PARTS TO REPLACE AIRBAGS. IT HAS BEEN ALMOST A YEAR AND A HALF! WHEN I CALLED GM THEY SAY THE AIRBAG IS FINE AND IT IS ONLY A PRELIMINARY RECALL AND DOES NOT NEED TO BE REPLACED AND SO THEY ARE NOT SUPPLYING THE DEALERS WITH THE PARTS. YES MY VEHICLE IS ON THE RECALL LIST!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051039November 28, 2017
AIR BAGS
"TAKATA RECALL" I HAVE CALLED DEALERSHIPS IN MY AREA (KEN BATCHELOR & CAVENDAR) & ACCORDING TO THEIR SERVICE DEPARTMENTS THE TAKATA AIRBAG INFLATORS ARE NOT AVAILABLE; NOR, DO THEY HAVE ANY IDEA IF THEY EVER WILL BE. LEAVING ME & MY FAMILY IN DANGER OF INJURY OR DEATH!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051115November 28, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I BEEN FIGHTING THIS P0011 CODE FOR OVER A YEAR. I'VE REPLACED THE WHOLE ENGINE, SENSORS, ECM, AND OTHER THINGS ASSOCIATED WITH THIS PROBLEM. THIS CODE CAN BE ANYTHING. DOESN'T MAKE ANY SENSE FOR 100 THINGS TO BE ASSOCIATED WITH 1 CODE. I'VE OWNED MANY VEHICLES AND I HONESTLY NEVER EXPERIENCED A PROBLEM LIKE THIS. COSTED ME OVER 10K IN DIAGNOSTICS, PARTS, AND LABOR. I'M NOT THE ONLY 1 WITH THIS PROBLEM. VERY UNFAIR. CADILLAC SHOULD BE RESPONSIBLE FOR THIS PROBLEM. THIS ENGINE DESIGN HAS TOO MANY FLAWS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048710November 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAVID TAYLOR CADILLAC IN HOUSTON, TEXAS 77074 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047995November 22, 2017
AIR BAGS
RECALL ON PARTS WITH NO REMEDY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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