Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11092813May 10, 2018
WHEELS
I WAS COMING HOME FROM WORK SATURDAY, 4/21/18 AND WHEN I GOT ON THE RAMP TO TAKE I-40 EAST IN KNOXVILLE, TN, MY FRONT PASSENGER TIRE FELT LIKE IT WAS GOING TO COME OFF, THE STEERING WHEEL PULLED ME TO THE RIGHT. I STARTED TO DRIVE SLOW AND WHEN I PICKED UP SPEED TO SEE IF EVERYTHING WAS OK AND IT APPEARED TO BE. GET FURTHER DOWN THE BELTWAY, ALMOST HOME AND MY TIRE BRAKES OFF AT THE AXLE AND ROLLS ACROSS 3 LANES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11092243May 7, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091648May 3, 2018
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
DURING ROUTINE REPAIR WORK TRANSMISSION LINES, BREAK LINES AND POWER STEERING LINES HAD TO BE REPLACED BECAUSE THEY WERE ROTTEN OR BADLY LEAKING. IN ADDITION, FUEL PUMP, REAR BACKING PLATES AND POWER STEERING AND TRANSMISSION COOLER NEEDED TO BE REPLACED DUE TO ROT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090269April 26, 2018
AIR BAGS
TAKATA RECALL - MY VEHICLE IS LISTED AS HAVING THE TAKATA AIRBAG INSTALLED AND RECALLED - GM RECALL # 2049151 - NHTSA # 16V381. WHEN I CALLED GM THEY SAID THE RECALL WAS ON HOLD AND I COULD NOT GET MY CAR SERVICED UNDER THE RECALL. THESE AIR BAGS HAVE BEEN PROVEN TO BE DEADLY AND I DO NOT UNDERSTAND WHY GM IS HOLDING BACK FORM ALLOWING ME TO KEEP MY FAMILY SAFE AND PERFORM THE RECALL ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089852April 24, 2018
UNKNOWN OR OTHER
THE DASHBOARD ON MY CADILLAC ESCALADE IS STARTING TO SHOW MORE CRACKS THAN BEFORE. WANT TO FILE A COMPLAINT ON THI ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089953April 24, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (DOUG'S NW CADILLAC, 17545 AURORA AVE N, SHORELINE, WA 98133) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089310April 22, 2018
AIR BAGS
PARTS ARE NEVER AVAILABLE. EVERY TIME I GO TO MAY DEALERSHIP (KEN BACHALOR CADILLAC, SAN ANTONIO, TX) THEY ALWAYS TELL ME THEY NEVER HAVE THE PART(S) TO MAKE THE REPAIR. THIS HAS BEEN GOING ON FOR GOING ON 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089207April 21, 2018
AIR BAGS
RECIEVED NOTICE LAST YEAR INVOLVING TAKATA INFLATORS AND WAS DIRECTED TO CONTACT MY LOCAL VEHICLE MANUFACTURER (JOHNSON MOTORS OF AUGUSTA) FOR RECALL AND REPAIR. IT HAS BEEN OVER A YEAR WITH NO REPAIRS OR REPLACEMENT SCHEDULED OF THE RECALLED TAKATA INFLATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084998April 13, 2018
AIR BAGS
TAKATA RECALL I AM VERY CONCERNED BECAUSE MY VEHICLE IS OVER 10 YEARS OLD AND I LIVE IN GEORGIA WHERE IT IS HOT AND HUMID. I HAVE BEEN UNABLE TO GET REPLACEMENT AIRBAGS BECAUSE THE COMPANY IS NOT PROVIDING THEM AT NO COST. I WOULD LIKE TO HAVE IT DONE AT MY LOCAL CLASSIC CADILLAC DEALERSHIP (770) 394-9100 AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084207April 9, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT WAS NOTIFIED OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) BY CARFAX. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT HIS ONSTAR SYSTEM WAS ACTIVATED AND ALERTED HIM THAT NO REMEDY WAS AVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083848April 8, 2018
UNKNOWN OR OTHER
HVAC FAULTY BLEND DOOR ACTUATOR: CAUSING THE HEAT TO BLOW COLD AIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083727April 7, 2018
POWER TRAIN
THE ISSUE IS WITH VVT AND THE CAMSHAFT. TOOK TO AUTO SHOP BECAUSE MY VEHICLE WAS GOING INTO LIMP MODE. WHICH CAUSED MY TRANSMISSION TO GO BAD. THE CAM ACCUATOR AND CAM BEARINGS BAD.CAUSED ME TO HAVE TO HAVE TRANSMISSION REBUILT.STILL DIDN'T FIX PROBLEM HAD NEW CAM POSITION SENSOR, ACCUATOR, HIGH VOLUME OIL PUMP, AND THE MECHANIC SAYING LOW OIL PRESSURE DUE TO BAD CAMSHAFT AND BEARINGS. SAYING I NEED A NEW ENGINE OR COMPLETE ENGINE REBUILD. WHEN I DRIVE THE VEHICLE TRACTION CONTROL LIGHT COMES ON AND VEHICLE GOES INTO LIMP MODE AND STALLS WHEN COMES TO STOP.HAVE TO RESET ENGINE LIGHT TO RUN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083563April 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MURPHY CADILLAC INC. (174 E HIBISCUS BLVD, MELBOURNE, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM PART AVAILABILITY DUE TO THE PENDING PETITION FILED WITH NHTSA. THE CONTACT WAS PROVIDED WITH CASE NUMBER: 8-4063593213 AND WAS INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083618April 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) OVER A YEAR AGO; HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS NOT CONTACTED REGARDING PART AVAILABILITY. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER STATED THAT PARTS MAY BECOME AVAILABLE IN ANOTHER YEAR. THE CONTACT RECEIVED A LETTER FROM TK HOLDINGS, ALTERING HER THAT TAKATA HAD FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081711March 27, 2018
VISIBILITY/WIPER, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER SIDE HEADLIGHTS FAILED TO OPERATE DUE TO CONDENSATION AND MOISTURE. THE CONTACT THEN STATED THAT THE MOISTURE CAUSED THE BULBS AND THE BALLAST TO FAIL. THE CONTACT CONTACTED CADILLAC OF NORWOOD ((781) 762-5900, 700 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062) WHERE THE CONTACT STATED THAT THE DEALER REFUSED SERVICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080224March 19, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (DOSSETT BIG 4 BUICK GMC CADILLAC, 628 S GLOSTER ST, TUPELO, MS 38801) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079082March 14, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHEN THE CONTACT ATTEMPTED TO ADD FUEL TO THE FUEL TANK, THE VALVE BECAME STUCK AND PREVENTED THE FUEL FROM ENTERING. AS A RESULT, FUEL SPILLED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND THE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078331March 9, 2018
AIR BAGS
TAKATA RECALL, I HAVE NOT BEEN NOTIFIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076510March 6, 2018
AIR BAGS
TAKATA RECALL GENERAL MOTORS HAS NOT PROVIDED THE REPLACEMENT PART TO THE DEALERSHIPS. I CANNOT GET MY CAR REPAIRED, THE SERVICE DEPARTMENTS SAY THERE'S NOTHING THEY CAN DO. IF THERE IS NO REPLACEMENT I'D RATHER HAVE THE AIRBAG REMOVED THAN TO RUN THE RISK OF EXPLOSION. I LIVE IN A HOT AND HUMID CLIMATE, WHICH IS ESPECIALLY VULNERABLE. THERE MUST BE AN URGENT REPAIR INITIATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076351March 5, 2018
AIR BAGS
TAKATA RECALL. MY CAR HAS BEEN UNDER RECALL SINCE 2016. THE CADILLAC DEALER IS REFUSING TO REPLACE THE FAULTY AIRBAG(S). I CONTACTED GM ONLINE, THEY CLAIM THEY HAVE REPLACEMENT AIRBAGS FROM TAKATA BUT GM DOESN'T DEEM IT NECESSARY TO MAKE THE REPLACEMENT ON MY VEHICLE AT THIS TIME. IS THE NHTSA AIRBAG RECALL AN OPTIONAL RECALL TO BE PERFORMED OR REFUSED BY THE MANUFACTURER?? WHEN WILL YOU ALL GET SERIOUS AND MAKE GM/CADILLAC COMPLY WITH THE RECALL AND REPLACE THE DEFECTIVE AIRBAGS????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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