Cadillac ATS Complaints

388 consumer complaints on file.

#10693529March 11, 2015
ELECTRONIC STABILITY CONTROL (ESC)
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
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10691265February 28, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CADILLAC ATS 2013 CONTINUES TO STALL AND TURN OFF CAUSING LOSS OF STEERING OF VEHICLE. THIS HAS BEEN IN THE SHOP 4 TIMES FOR REPAIR, AND VEHICLE HAS STILL BEEN STALLING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10691027February 27, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
I TURNED A CORNER, DROVE THROUGH SOME SAND ON THE ROAD AND BROKE TRACTION. AFTER THAT, THE TRACTION CONTROL SYSTEM LIGHTS CAME ON AND WITHIN SEVERAL SECONDS THE CHECK ENGINE LIGHT CAME ON. I HAD ONSTAR SERVICE RUN REMOTE DIAGNOSTICS AND THEY FOUND ABS FAILING AND A CYLINDER MISFIRE. THE CAR TOOK AN IMMEDIATE LOSS IN POWER AND STARTED TO SHAKE AT ALL POWER LEVELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683839February 17, 2015
ENGINE
PISTON FAILURE 2013 ATS REQUIRED MOTOR REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681659February 6, 2015
EXTERIOR LIGHTING
MY ATS IS EQUIPED WITH THE ADAPTIVE FORWARD LIGHT WHICH HAS AN AUTO-LEVELING AND CALIBRATION FEATURE. THIS MALFUNCTIONS INFREQUENTLY CAUSING THE HEADLIGHTS TO BE AIMED TOO HIGH AND BLIND ONCOMING TRAFFIC. THE CAR NEED TO BE COMPLETE SHUTOFF THEN RESTARTED TO TRIGGER THE RECALIBRATION PROCESS TO FIX THIS INTERMITTENT ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681051February 3, 2015
WHEELS
3 RIMS/WHEELS BENT UNDER NORMAL DRIVING CONDITIONS UNDER 11,000 MILES FROM NEW, DUE TO POOR QUALITY AND IMPROPER DESIGN, CAUSING A VIBRATION IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678451January 23, 2015
STRUCTURE, EQUIPMENT ADAPTIVE/MOBILITY
PLEASE FORWARD TO [XXX] AT EXT. [XXX] COPY -----ORIGINAL MESSAGE----- FROM: [XXX] TO: [XXX] SENT: THU, JAN 15, 2015 8:06 PM SUBJECT: CUSTOMER NR. [XXX] AND [XXX] [XXX], RECALL #14340 (CORRECTED 4:00 PM JAN. 21/15 SERVICE 444512) WAS COMPLETED BY SULLIVAN CADILLAC OCALA FL. ON 7.29.14 ON OUR 2014 ATS VIN # [XXX] AND: WE REPORTED TO YOU AND [XXX] AT GM CADILLAC (1 866 790 5600 #[XXX]) SOME 2/3 WEEKS AGO THAT (444512) IT HAD REOCCURRED. KINDLY PASS A COPY OF THIS EMAIL ON TO HER. I REPORTED TO YOU AND DONNA THAT ON MANY OCCASIONS WE (MY WIFE AND I) NEED TO OPEN OUR WINDOWS AT ENGINE STARTUP TO VENT THE A/C AIR BLOWING THRU THE INTERIOR AIR VENTS AS THE AIR AGAIN HAD A TOXIC/MOLDY SMELL FOR THE FIRST FEW MINUTES, AS WAS THE CASE PRIOR TO THE 7.29.14 SERVICE ABOVE. ON ONE OCCASION 3 WEEKS AGO AND AFTER HAVING VENTED THE CAR INTERIOR, I NEEDED TO STOP AND PARK AS I WAS FEELING NAUSEOUS. I MAY HAVE CLOSED THE WINDOW TOO SOON. I WAS OK IN FEW MINUTES AFTER OPENING THE DOOR. PLEASE LET US KNOW AS SOON AS YOU CAN WHEN YOU EXPECT GM CADILLAC WILL BE ABLE TO ALLEVIATE THIS ISSUE FOR US ONCE AND FOR ALL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672783January 15, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
I HAVE HAD 4 RECALLS ON MY ATS SINCE PURCHASE JUNE 2013. STARTING 2/5/14 WITH ONLY 3308MI TAKEN THE CAR IN SEVERAL TIMES FOR SQUEAKING SOUND WHEN BACKING OUT OF MY GARAGE COMPLAINED AFTER FOURTH VISIT WITH THE SAME COMPLAINT AND LISTENING TO THE DEALER TO SAY THAT WAS NORMAL FINAL ON 5TH VISIT ON 12/10/14 7960MI FINAL SOLVE THE PROBLEM. SEVERAL COMPLAINTS ABOUT WHEN BACK WINDOWS ARE ROLL DOWN THERE IS A LOUD SQUEALING SOUND THAT HURTS YOUR EAR AND DISTRACT YOUR DRIVING AGAIN I WAS TOLD THAT WAS NORMAL HOW CAN THAT BE NORMAL WHEN YOU CAN'T ROLL BACK WINDOW DOWN FOR FRESH AIR. ALL SO COMPLAINED ABOUT LOSING RADIO SIGNAL ON SEVERAL OCCASIONS PENSKE REPROGRAMMED. REPLACED WEATHER STRIP AROUND FRONT DOORS DRIVER& PASS SIDE 8/20/14 6521MI. SEVERAL COMPLAINTS ABOUT HOW ROUGH THE ENGINE RUNS WHEN STOP AT RED LIGHT ON 12/10/14 REPROGRAMMED ENGINE. IS THERE ANY SAFETY STATION I CAN TAKE MY CAR FOR SAFETY CHECK. I AM AFRAID TO EVEN DRIVE THIS CAR ON THE FREEWAY AT HIGH SPEED. I PAID OVER $37,000 THE CAR HAS BEEN IN THE SHOP MORE THAN THE PREVIOUS CAR I WAS DRIVING WHICH WAS 2001 BUICK LESABRE. I DON'T FEEL THAT PENSKE CADILLAC IS BEING HONEST WITH PROBLEM I WAS TOLD THAT THE LOUD NOISE FROM DRIVING IS COMING FROM EXHAUST SYSTEM. PLEASE ADVISE ON WHERE I CAN GO TO GET A SECOND OPINION WITHOUT VOIDING MY WARRANTY. WHAT IS THE LEMON LAW REGARDING THESE ISSUES? I REALLY DON'T FEEL THAT I BROUGHT A NEW CAR BY ALL THE TROUBLE THIS CAR IS GIVING ME. BACK AND FORTH FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671481January 9, 2015
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
TRANSMISSION ISSUES. RATTLING UNDER THE CHASSIS THAT SOUNDS LIKE SOMEONE GRABS THE DRIVE SHAFT AND SHAKES IT WHEN THE CLUTCH IS PUSHED AT SLOW SPEEDS IE MOVING UP AT A STOP SIGN, IN TRAFFIC ETC. DEFECTIVE DUAL MASS FLYWHEEL WAS FOUND AFTER THE SERVICE DEPARTMENT TOLD ME MY CLAIMS WERE UP TO FACTORY STANDARDS. AFTER TAKING APART THE TRANSMISSION (AT LESS THAT 10K MILES) GEARS 1-4 WERE FOUND TO BE DEFECTIVE AS WELL. THE VEHICLE STILL HAS SHIFTING ISSUES AND A LOUD RATTLE. I ROAD TESTED A 2015 MANUAL ATS AND IT DROVE SMOOTH WITH NO RATTLES. I WAS TOLD THE 2015 WOULD DRIVE THE SAME ONCE IT HIT 10K MILES LIKE MINE WHICH IS A RIDICULOUS STATEMENT. VEHICLE HAS ALSO SHUT OFF WHILE IN TRAFFIC, AND UPON RESTARTING THE VEHICLE I NO LONGER HAD AN POWER STEERING. I DO NOT FEEL SAFE IN THIS VEHICLE FOR MYSELF OR MY CHILDREN. THERE ARE MANY REPORTS OF ISSUES WITH THE 2013-2014 MANUAL ATS AND RECORDS OF GM BUY BACKS. THE SERVICE MANAGER AGREES THERE IS AN ISSUE WITH THE VEHICLE AND RECOMMENDED I CALL GM TO INITIATE A BUY BACK. BUT THE SERVICE DEPARTMENT INSISTS THIS IS FACTORY STANDARD AND REFUSES TO ADDRESS THE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670516January 6, 2015
ENGINE
MY NEW CADILLAC WITH ONLY 6700 MILES ON IT HAD TO HAVE A BRAND NEW ENGINE PUT IT BECAUSE OF BAD PISTONS. THIS IS A VERY COMMON THING FOR CADILLAC ATS MODELS. IF YOU GO ON THE CADILLAC FORUMS WEBSITE, YOU WILL SEE MANY OTHER CADILLAC OWNERS HAVING THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668423December 27, 2014
SUSPENSION, STEERING
VEHICLE WANDERS AT HIGHWAY SPEEDS, VERY HARD TO KEEP ON ROAD. VERY UNSAFE TO DRIVE ON HIGHWAY, THEREFORE IT IS ONLY USED IN CITY AT LOW SPEEDS. AFTER 11 MONTHS IT HAS LESS THAN 3,000 KM ON IT. DEALER SAYS THEY CAN'T DO ANYTHING ABOUT IT, IT IS BECAUSE OF THE ELECTRIC STEERING. ACCORDING TO THEM, ALL THESE MODELS BEHAVE IN THE SAME WAY AND FOR ME TO MONITOR IT. I HAVE MONITORED IT AND IF ANYTHING IT IS GETTING WORSE. IF I DON'T GET ANY HELP FROM THE DEALER I WILL HAVE TO TAKE IT TO A WHEEL ALIGNMENT SPECIALIST, AT MY COST, EVEN IF IT STILL UNDER WARRANTY. ANY SUGGESTIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668068December 23, 2014
ENGINE
MY WIFE WAS DRIVING TO HER PARENTS HOUSE GOING UP A INCLINE AND THE VEHICLE COULDN'T PULL THE HILL SLOWED DOWN TO APPROX. 20MPH BUMPED AND SHOOK AS IT WENT UP THE HILL. WHEN SHE GOT OUT OF THE CAR AT HER PARENTS HOUSE YOU COULD SMELL SOMETHING LIKE BURNT TRANSMISSION OR SOMETHING. THIS HAS HAPPENED ON TWO OTHER OCCASIONS AND THE 1ST INSTANCE CADILLAC DEALER SAID THE COMPUTER TO THE TRANSMISSION DUMPED ITS PROGRAM AND THEY WENT IN AND REPROGRAMMED THE TRANSMISSION BUT IT STILL DOES THE SAME THING. I WILL BE TAKING IT BACK IN AFTER CHRISTMAS. HYDROPLANING IS ALSO A HUGE PROBLEM WITH THIS CAR. THIS CAR ALSO DOESN'T LIKE TO STAY IN A LANE AT HIGHWAY SPEEDS. I FEEL THIS CAR ISN'T SAFE TO DRIVE AND WILL BE LOOKING FOR AN ATTORNEY TO DEEM IT AS A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663203December 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED AND HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654765November 13, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I BOUGHT A 2013 CADILLAC ATS IN EARLY 2013. IN FIRST MONTH, IT NEEDED 3 BATTERY JUMPS. IT ALSO HAS A PROBLEM WITH MOVING FROM DRIVE INTO PARK. THIS IS UNDER RECALL AS IS A SEATBELT ISSUE I BELIEVE. I HAVE HAD 2 ACCIDENTS. 1 ON A VERY BUSY CRAWLING ROAD WISCONSIN AVE, DC ON A BUSY SAT AFTERNOON IN BUMPER TO BUMPER TRAFFIC WHEN I STARTED TO ACCELERATE AND THE FORCE OF MY MOVEMENT CAUSED THE TRUCK IN FRONT OF ME TO CRASH INTO ANOTHER VEHICLE. WEIRD, BUT CONFUSING. I HAD A SIMILAR EPISODE THIS PAST WEEK LEAVING MY HOME. I WAS STOPPED IN THE STREET BEHIND MY SON'S TRUCK. HE STARTED TO MOVE AND I PLOWED INTO HIM CAUSING MASSIVE DAMAGE TO THE CADILLAC AND SIGNIFICANT DAMAGE TO HIS TRUCK AS WELL, A VERY LATE MODEL CHEVY. I WAS NOT ON THE PHONE OR THE BRAKE OR CHANGING THE RADIO OR IN ANY WAY DISTRACTED DURING THESE EPISODES. THERE IS SOMETHING WRONG WITH THE CAR. IT HAS 8000 MILES ON IT IN ABOUT 18 MONTHS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10652303November 3, 2014
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE STREET AND THE CAR TURNED COMPLETELY OFF AND THEN I PANICKED, HIT THE CLUTCH, PUT THE CAR IN NEUTRAL, AND HIT THE START BUTTON TWICE TO RESTART THE CAR. I TOOK IT INTO THE DEALERSHIP AND THEY TOLD ME THEY COULDN'T FIND AN ISSUE AFTER DRIVING THE CAR FOR 2.2 MILES. THEY ADVISED ME TO CONTINUE DRIVING THE CAR AND RISK MY SAFETY ON THE ROAD. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE REPAIR SHOP THREE TIMES, FOR THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649004October 21, 2014
ENGINE
HELLO NHTSA OFFICER, I'M A CADILLAC 2013 ATS CUSTOMER FROM CHINA. SOMEDAY I FIND SOME CUSTOMERS SAY THIS CAR'S ENGINE LEAKS OIL FROM FORUM. THE DETAIL PLEASE SEE HTTP://CLUB.AUTOHOME.COM.CN//BBS/THREAD-C-3207-29560418-1.HTML I CHECK MY CAR THAT ONLY RUN ABOUT 400KM, IT ALWAYS HAS LEAKING. AND ABOUT 90% CUSTOMERS FROM FORUM HAS THE SAME PROBLEM. THE ALL CARS LEAKS PART IS SAME. OUR 4S CAN'T GIVE THE ENOUGH SUPPORTS AND WE DON'T KNOW IF IT HAS POTENTIAL SAFETY HAZARD. SO PLEASE INVESTIGATE IT AND GIVE FEEDBACK. THANKS A LOT! PS:THESE ATS IMPORT FROM US. BR, ATS CUSTOMER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640528October 1, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. AFTER SHIFTING INTO PARK, THE VEHICLE REVERSED AND THE GEAR SHIFTER WAS UNABLE TO MOVE. THE CONTACT TURNED THE VEHICLE OFF AND IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO A DEALER, BUT THE TECHNICIAN COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639891September 29, 2014
TIRES
TWO TIRES BLEWUP ON THE FREEWAY 275 AT THE SAMETIME. I HEARD THE SAME COMPLAINT FROM MY FRIEND WHO HAPPENS TO HAVE THE SAME CAR 2013 CADILLAC ATS WHO HAD BLOWN UP TIRES FOR ALMOST 5-6 TIMES. PLEASE CHECK WITH CADILLAC DEALERS RECORDS THAT HOW MANY CARS HAVE BEEN BROUGHT IN FOR THIS SPECIFIC TIRE ISSUES. TIRE SIZE: "225/40R18/92V". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636878September 25, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION
2013 CADILLAC ATS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION RECALL NOTICE ISSUES. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632238September 10, 2014
ENGINE, STEERING, UNKNOWN OR OTHER
SINCE JUNE 2013, THE CADILLAC ATS HAS BEEN MAKING A VIBRATION FEELING. THE VIBRATION IS UNKNOWN, IT HAS BEEN TO SERVICE TWICE. FIRST I WAS SUGGESTED TO TRY A DIFFERENT GAS (PREMIUM GAS). THE PROBLEM CONTINUED TO OCCUR, SO I SWITCHED BACK TO REGULAR GAS. THEN RECEIVED A RECALL LETTER ABOUT THE TRANSMISSION SHIFT AND THAT PROBLEM WAS FIXED. BUT I ALSO ASKED SERVICE TO DRIVE VEHICLE AROUND WHILE IN THE SHOP TO FIGURE OUT THE OCCURRING VIBRATION ISSUE. SERVICE TOLD ME ALL THE CADILLAC ATS'S CARS DO THE SAME THING AND THAT THATS HOW THEY WERE MANUFACTURED, BUT THE PROBLEM CONTINUES. I DON'T WANT TO INSERT A DIFFERENT GAS TYPE IF THE CAR IS SUPPOSE TO TAKE REGULAR UNLEADED. (I BOUGHT CAR BECAUSE IT IS GAS SAVER). AS A CUSTOMER I SHOULDN'T HAVE TO CHANGE THE GAS AND SPEND MORE THAN I ALREADY AM MONTHLY IF THE CAR IS NOT RUNNING PROPERLY. NOR SHOULD I HAVE TO KEEP TAKING IT IN FOR RECALLS AND PAYING FOR A CAR ($552 PER MONTH) IF IT WAS NOT MANUFACTURED CORRECTLY IN THE FIRST PLACE. I HAVE THE RIGHT TO EXCHANGE MY DEFECTED VEHICLE AT THE COST OF GENERAL MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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