Buick Lucerne Complaints

943 consumer complaints on file.

#10640292September 30, 2014
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 55 MPH, THE CRUISE CONTROL FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT WAS UNAWARE OF THE SPECIFIC REPAIRS TO THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 50,000. UPDATED 12/01/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639889September 29, 2014
ELECTRICAL SYSTEM:IGNITION:MODULE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE IGNITION COIL AND MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 24,863. UPDATED 12/2/14*CN UPDATED 05/7/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639930September 29, 2014
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNED A 2006 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT CRASHED THE VEHICLE INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 11/14/14*CN UPDATED 8/12/2015*JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10638961September 25, 2014
POWER TRAIN
AS I BEGAN TO ENTER A MAJOR HIGHWAY MY TRANSMISSION FAILED, CAR WOULD NOT DRIVE FORWARD. I ALMOST WAS STRUCK MY AN EIGHTEEN WHEELER(TRACTOR-TRAILER). THE FORWARD DRIVE BAND COMPLETELY BROKE IN THE TRANSMISSION SUDDENLY WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637916September 25, 2014
ELECTRICAL SYSTEM
2006 BUICK LUCERNE. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP AND ACCIDENT CAUSED BY DEFECT STATED IN RECALL NOTICE. *SMD ACCORDING TO THE RECALL LETTER, THE PARTS WERE NOT AVAILABLE. THE LETTER DID NOT GO INTO SPECIFICS ABOUT THE ACCIDENT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10638686September 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF WHEN THE KEY WAS IN THE IGNITION. THE VEHICLE ALSO FAILED TO RESPOND WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637907September 24, 2014
ELECTRICAL SYSTEM, STEERING
2006 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO RECALL NOTICE 14299 ISSUES. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638698September 24, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638388September 23, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHEN THE VEHICLE WAS DRIVEN OVER A BUMP WITH THE CRUISE CONTROL ACTIVATED, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637550September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637628September 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT'S VEHICLE CRASHED INTO FOUR OTHER VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) WAS RECEIVED IN AUGUST OF 2014. THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE AND SPEED WERE NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10632855September 17, 2014
ELECTRICAL SYSTEM
2008 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO VEHICLE KEY RECALL NOTICE AND STATES NOT SURE REPAIRS WILL BE A REMEDY. *SMD ACCORDING TO THE RECALL NOTICE, THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636903September 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633585September 16, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE DEALER COULD NOT REPAIR THE VEHICLE FOR APPROXIMATELY SIX WEEKS DUE TO THE PART NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633561September 16, 2014
ELECTRICAL SYSTEM
WHILE DRIVING, I WENT OVER A BUMP IN THE ROAD. THE DASHBOARD LIGHTS AND BELL STARTED FLASHING, AND MESSAGE CENTER SAID "ENGINE POWERING DOWN", THEN IMMEDIATELY SAID "ENGINE POWERED OFF". THERE WAS NO POWER STEERING OR BRAKES. I WAS ABLE TO PULL SOMEWHAT OFF THE SIDE OF THE ROAD. I TURNED THE KEY, AND NO RESPONSE. AFTER APPROX. FIVE MINUTES, I TRIED THE KEY AGAIN, AND THE CAR STARTED (NOT SMOOTHLY), AND WAS FINE. AFTER ONE WEEK, THE SAME THING HAPPENED WHILE DRIVING AT APPROX. 20 MPH (AUG 24), AND AGAIN HAPPENED WHILE DRIVING 45 MPH (AUG 27). EACH TIME, WE WERE FORTUNATELY NOT AROUND OTHER VEHICLES. AFTER THE SECOND STALL, WE RECEIVED A RECALL NOTICE FROM GM FOR THE IGNITION SWITCH. TALKED TO THE RECALL CENTER, WHO TOLD US IT WAS NOT UNDER THE RECALL BECAUSE WE DID NOT KNOW IF THE KEY HAD ACTUALLY TURNED OFF. WE HAD TAKEN ALL OTHER KEYS AND FOBS OFF THE KEY, BUT THE THIRD INCIDENT OCCURRED ON AUGUST 27. WE THEN TOOK THE CAR TO THE GM DEALER WHO DID A DIAGNOSTIC CHECK ON SEPTEMBER 2. HE FOUND A LOOSE GROUND WIRE, AND FELT IT WAS FIXED. WE PICKED UP THE CAR, DROVE APPROXIMATELY 1.5 MILES AND THE CAR STALLED AGAIN. WHEN IT STARTED, WE DROVE IT BACK TO THE GM DEALERSHIP. IT HAS NOW BEEN AT THE GM DEALER SINCE SEPTEMBER 2. THEY CONTINUE TO TEST DRIVE AND RUN DIAGNOSTIC CHECKS AND NOTHING SHOWS UP. WE HAVE CONTACTED GM RECALL CENTER THREE TIMES SINCE, AND HAVE HAD NO RETURN PHONE CALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633701September 16, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT WHEN ATTEMPTING TO MAKE A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,723.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633178September 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632722September 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 31,126. UPDATED 11/12/14*LJ UPDATED 92/03/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631833September 10, 2014
ELECTRICAL SYSTEM
2008 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO DASHBOARD LIGHTS ISSUES AND VEHICLE KEY FOB RECALL NOTICE. *SMD THE CONSUMER STATED THE DASHBOARD LIGHTS WOULD GO OUT. ESPECIALLY, IN THE EVENING. BY THE TIME HE ARRIVED AT THE DEALER, THE LIGHTS WOULD COME BACK ON. THE PARTS FOR THE RECALL, WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632149September 10, 2014
ELECTRICAL SYSTEM:IGNITION:SWITCH, AIR BAGS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH AND CHANGING LANES, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INDICATED THAT THE AIR BAGS DID NOT DEPLOY DUE TO A FAILED IGNITION SWITCH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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