Buick Lucerne Complaints

943 consumer complaints on file.

#10626763August 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626814August 20, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE POWR TRAIN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION WAS LEAKING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000. UPDATED 10/02/14*LJ UPDATED 3/6/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626615August 20, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. WHILE DRIVING INTO A RESIDENTIAL GARAGE, THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE CAUSED THE DRIVER TO CRASH THROUGH THE GARAGE AND INTO THE KITCHEN. THE FAILURE OCCURRED PREVIOUSLY CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE REPAIRED, BUT NO DIAGNOSTIC TESTING WAS PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 28,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626462August 19, 2014
AIR BAGS, STRUCTURE:BODY
LOST POWER & CONTROL, COLLISION WITH 5 OTHER CARS & AIRBAGS DID NOT DEPLOY. COLLISION OCCURRED IMMEDIATELY AFTER POWER LOSS & NO RECOLLECTION ON MY PART UNTIL PARAMEDICS ARRIVED & TOOK ME TO EMERGENCY ROOM. CAR WAS TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10625999August 18, 2014
AIR BAGS, STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED AND THE VEHICLE STALLED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. ONE INJURY WAS SUSTAINED, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10626087August 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND NHTSA CAMPAIGN NUMBER: 10V240000 (ELECTRICAL SYSTEM) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND MANUFACTURER STATED THE PART WAS UNAVAILABLE. THE CONTACT STATED INTERMITTENTLY WHEN STARTED THE VEHICLE WILL INDEPENDENTLY CONTINUE TO CRANK. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626218August 18, 2014
AIR BAGS
REARED ENDED VEHICLE ABOUT 20 MPH, INSURANCE TOTALED THE CAR $8,500 TO REPAIR IT. DIRECT HIT ON FRONT OF CAR AND AIR BAGS DID NOT DEPLOY. 2 DAYS IN HOSPITAL WITH BROKEN STERNUM AND RIBS. RECEIVED RECALL TODAY ON THE CAR SAYING AIRBAGS MAY NOT DEPLOY IF KEY ACCIDENTALLY TURNS OFF, I DON'T REMEMBER IF THAT WAS CASE OR NOT, BUT GM SAYS IT COULD HAPPEN. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10625891August 17, 2014
WHEELS
ON THIS DATE I HAD TO TAKE THE CAR TO TRIO TIRE, THE LOCAL AUTO REPAIR STORE TO CORRECT A FLAT TIRE. AFTER SEVERAL TESTS, I WAS TOLD IT WAS A RIM FLAT DUE TO THE DETERIORATION OF THE CHROME WHEELS ON THE CAR. A BEAD SEALER WAS MADE ON THE RIM TO SEAL THE TIRE. ON 12/23/10, MILEAGE WAS 37415,ANOTHER RIM FLAT WAS REPAIRED AT THE BURNS BUICK. ALL FOUR TIRES WERE RESEALED. I WAS TOLD AT THAT TIME THIS WAS A CONSTANT PROBLEM WITH THE SAME CHROME WHEELS, BUT THERE WAS NO RECALL. THE PROBLEM CONTINUED AND ON 6/20/2013 I REPLACED ALL FOUR TIRES WITH NEW MICHELIN P235/55R17 WHICH MATCHED THE ORIGINAL TIRES FOR THIS CAR. ON 6/30/2014 TRIO TIRE HAD TO REMOVE "HEAVY CORROSION ON RIGHT REAR RIM" AND RECOMMEND REPLACING RIMS AS THEY DETERIORATED SUBSTANTIALLY. THE COST OF NEW RIMS IS PROHIBITIVE AND DOES NOT DISMISS THE SAME EVENTS OCCURRING AGAIN. WITHIN 2 1/2 YEARS MY RIMS HAVE DISSOLVED CAUSING A POTENTIAL HAZARD WHILE DRIVING AT ANY SPEED. I REQUEST YOU INVESTIGATE THESE POORLY MADE RIMS AND DECLARE A RECALL BEFORE SOMEONE DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621238August 10, 2014
STRUCTURE:BODY
WE CAN BE DRIVING DOWN THE ROAD AND THE WARNING LIGHT FOR THE HOOD COMES ON AND SAYS HOOD OPEN ,IT'S NOT UNLATCHED AND WE ARE WONDERING WHAT WOULD CAUSE THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620815August 8, 2014
STRUCTURE
SINCE I HAVEN'T BEEN KEEPING MY CAR IN A GARAGE...WATER HAS LEAKED INTO MY TRUNK AND HAS RUSTED THE SPARE TIRE AND ALL THE PARTS TO CHANGE THE TIRE. WATER HAD FILLED UP THE HOLDING PLACE FOR SPARE TIRE. I DON'T USE MY TRUNK THAT MUCH AND BY THE TIME I SAW IT MILDEW SMELL THROUGHOUT THE CAR. BEEN BUSTING MY BUTT TRYING TO CLEAN IT UP. I THINK I HAVE FIGURED OUT THAT THE WATER HAS BEEN GETTING THROUGH THE BACK LIGHT FIXTURES DOWN INTO THE TRUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618565August 6, 2014
ELECTRICAL SYSTEM, ENGINE
2008 BUICK LUCERNE. CONSUMER WRITES IN REGARDS TO VEHICLE STOPPED SEVERAL TIMES WHILE DRIVING. *SMD THE CONSUMER STATED FOUR MECHANIC'S WORKED ON THE VEHICLE, AND THEY WERE UNABLE TO FIX IT. THE CONSUMER NO LONGER OWNS THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619276August 6, 2014
STRUCTURE:BODY:DOOR
MY REAR DOORS WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. MY 4 DOOR VEHICLE HAS BEEN FORCED TO BE A 2 DOOR COUPE. I HAVE 80,000 MILES ON THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618183August 1, 2014
ENGINE, ELECTRICAL SYSTEM
I HAVE FILED A PRIOR CLAIM WITH YOU ON THE IGNITION CONTROL MODULE FAILURE. DEALER REPLACED THE ENTIRE MODULE - GM SUBSEQUENTLY ISSUED RECALL FOR BUICKS, ALTHO THEY ARE CLAIMING THE FAILURE HAS TO DO WITH A SLOT/HOLE IN A KEY. I HAD ONLY THE KEY AND THE LOCK FOB ON THE KEY - I DID NOT HAVE LOTS OF KEYS AND OTHER ACCESSORIES LINKED TO MY KEY, NOR DID I HIT A POTHOLE OR ANYTHING JARRING. THE CAR JUST DIED, NO BRAKES, STEERING, UNABLE TO RESTART THE CAR AND I HAD TO HAVE IT TOWED. I WAS FORTUNATE THAT IT WAS AT A LOW SPEED AND NOT 65 MPH ON A HIGHWAY. THIS REPAIR COST ME $939 DOLLARS. AND I AM NOT SURE THAT THE REPLACEMENT PART ISN'T A DEFECTIVE DUPLICATE, AN INVENTORY SHELF ITEM THAT HAS THE SAME DEFECT AS THE PART REPLACED. IF GM IS CLAIMING IT'S ONLY A KEY ISSUE, THEN THE DRIVERS OF THESE LARGER VEHICLES ARE ALL AT RISK, AS WELL AS OTHER VEHICLES THAT MIGHT BE INVOLVED IN AN ACCIDENT WITH A CAR UNABLE TO BE CONTROLLED. PLEASE DON'T LET THEM GET AWAY WITH SWEEPING THIS ISSUE UNDER THE RUG. I DON'T WANT TO BE INJURED OR CAUSE A DEATH BECAUSE GM DOESN'T WANT TO SPEND THE MONEY TO REPLACE DEFECTIVE MODULES. (I HAD THE DEALER GIVE ME THE MODULE THEY REMOVED AND WILL SEEK TO FIND A GOOD ENGINEERING TEST LAB IF GM CONTINUES TO DRAG ITS FEET ON THE LUCERNE ISSUE) I UNDERSTAND THESE PARTS WERE MADE IN CHINA AND THERE IS ALSO A REPORTED HISTORY OF DEFECTS - HERE IS A COPY OF MATERIAL REPRINTED FROM REUTERS: HTTP://AMERICA.ALJAZEERA.COM/ARTICLES/2014/6/25/GM-IGNITION-SWITCHLINKEDTORECALLMADEINCHINA.HTML I AM LIVING ON LIMITED RESOURCES AND DON'T WANT TO HAVE TO SUE GM TO GET REIMBURSED FOR THIS ISSUE. THANK YOU FOR THE FOLLOW-UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617274July 29, 2014
SUSPENSION
MAGNETIC RIDE STRUT OPTION F E 3 . PLATE THAT HOLDS COIL SPRING FAILED CAUSING TIRE DAMAGE AND STRUT FAILURE.ALSO HAPPENED TO DRIVER SIDE 6 MONTHS AGO. RIDICULOUS PRICE USED 250. UP TO 899. NEW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617066July 29, 2014
STRUCTURE:BODY
THE RIG, EVEN AFTER UNLOCKING ALL OTHER DOORS. THIS IS A SAFETY HAZARD AS BACK SEAT PASSENGERS COULD BE TRAPPED INSIDE THE CAR IN THE EVENT OF AN ACCIDENT OR FIREHT REAR DOOR LOCKS AND WILL NOT OPEN FROM INSIDE OR OUTSIDE. THIS IS A SAFETY HAZARD AS BACK SEAT PASSENGERS COULD BE TRAPPED INSIDE AFTER AN ACCIDENT OR A FIRE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615927July 24, 2014
AIR BAGS
FRONT END CRASH CAR TOTALED AIR BAGS DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10650169July 23, 2014
ELECTRICAL SYSTEM
CONTROL MODULE FAILED AS I ENTERED THE DRIVEWAY, INTO MY GARAGE. THE KEY COULD NOT BE REMOVED. DIRECTIONAL CONTROL WAS LOST AND THE ENGINE WOULD NOT TURN OFF. THE BATTERY HAD TO BE DISCONNECTED TO TURN OFF THE ENGINE. THE KEY SWITCH FAILED ONCE BEFORE, WHEN THE TUMBLER WITHIN THE IGNITION SWITCH STUCK OPEN WHEN THE KEY WAS REMOVED; BUT THE IGNITION CIRCUIT REMAINED OPEN. CONSEQUENTLY, THE BATTERY WENT DEAD. BUICK SERVICE DIAGNOSED THE FAILED SWITCH, AND DETERMINED THE SWITCH TUMBLER HAD STUCK IN THE ON POSITION. THE PROBLEM WAS CORRECTED BY LUBRICATING THE KEY SWITCH INTERNALLY...UPDATED 10/22/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615312July 22, 2014
SERVICE BRAKES, STEERING, AIR BAGS
I WAS DRIVING EAST BOUND ON INTERSTATE 20 APPROXIMATELY 7 MILES WEST OF SWEETWATER TEXAS ON JULY 11, 2014, WHEN I WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE (THAT LEFT THE SCENE.) THE JARRING CAUSED ME TO LOSE POWER SO I WAS UNABLE TO STEER OR TO BRAKE, WHICH SENT MY CAR CRASHING INTO A GUARDRAIL; FURTHERMORE, THE AIRBAGS DID NOT DEPLOY AT ALL. I WAS UNINJURED, BUT I HAVE CHECKED THE GM WEBSITE AND TO DATE, THAT CAR (WHICH WAS TOTALED) HAS NOT BEEN INCLUDED ON THEIR LIST OF RECALLED VEHICLES, THOUGH IT CLEARLY HAD THE SAME ELECTRICAL PROBLEM THAT ALL THE RECALLED GM VEHICLES HAVE WITH THE LOSS OF POWER. I HAD NOT BEEN DIRECTED TO REMOVE ANYTHING FROM MY KEY RING, BUT ALL THAT I HAD ON IT WAS THE KEY FOB. CLEARLY, THIS VEHICLE SHOULD HAVE BEEN RECALLED. I WAS UNINJURED, BUT ONLY BECAUSE THE CAR'S CHASSIS HELD UP WELL AND I HAD MY SEAT BELT ON. ALSO, I HAVE MANY PICTURES TO DEMONSTRATE THE LACK OF AIR BAGS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10610988July 16, 2014
AIR BAGS, STRUCTURE:BODY, SUSPENSION
WHILE DRIVING HOME ON REREIDENTAL STREET( 31TH NEAR CHARLES STREET) IN ROCKFORD IL. AT 8:00PM,CROSSING OVER CHARLES STREET WHILE THE INTERSECTION LIGHT IN MY DIRECTION; AND EAST BOUND VEHICLE DIS-REGARED THE LIGHT AND CROSSED INTO MY PATH TURNING LEFT GOING SOUTH CAUSING DAMAGE TO THE ENTIRE VEHICLE FROM THE TIRES TO THE BUMPER. THE EMPACT TURNING THE VEHICLE ( 2006 BUICK LUCRENE 4 DR.) COMPLETELY AROUND. MY MAIN CONCERN IS THAT THE AIR BAGS ( DRIVER/PASS) DID NOT DEPORT.... QUESTION TO YOU IS THERE ANY STEPS I CAN TAKE TO SETTLE THIS ISSUE FOR COMPENSATION..THE VEHICLE WAS A TOTAL LOST. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10614427July 15, 2014
ELECTRICAL SYSTEM, AIR BAGS, STEERING
LETTER FROM SENATOR NELSON ON BEHALF OF CONSTITUENT RE 2006 BUICK LUCERNE IGNITION SWITCH. *SMD THE CONSUMER STATED WHILE DRIVING DOWN THE HIGHWAY, HE HIT A LARGE POTHOLE AND THE VEHICLE SHUT OFF. WHEN HE ATTEMPTED TO APPLY THE ACCELERATOR, NOTHING HAPPENED. HE DECIDED TO PULL OVER, AND AT THAT POINT, HE REALIZED HE HAD NO POWER STEERING, THEN HE REALIZED HE HAD NO BRAKES TO STOP THE VEHICLE. HE FINALLY STOPPED THE VEHICLE AND WAS ABLE TO RE-START IT, WITH NO PROBLEM. WHEN THE CONSUMER CALLED THE DEALER, HE WAS INFORMED, HIS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE IGNITION RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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