BMW X1 Complaints

853 consumer complaints on file.

#11436278October 11, 2021
ENGINE
On Sept 8, 2021, on I-5, North of Marysville, WA, a truck threw a rock through the lower radiator of our X1. We were very lucky that we stopped and found the coolant running out. Otherwise the engine might have seized at highway speed , causing an accident. We lost all coolant and car was hauled to BMW, Seattle on 9/9/21. On 9/10 service rep Josh Logan advised: "We confirmed that it does not come with a guard, but when you order a new part, that does come in conjunction." and that: "no warranty coverage, as it does not cover damages, so you would have to go through your insurance for that one." We did so and USAA covered the amount above the $1000 deductible. It is unacceptable that the need for the rock shield was clearly a known condition, yet when damage occurred due to it not being installed from new, that the replacement was not covered under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435934October 7, 2021
VISIBILITY/WIPER
The sunshade on the panoramic sunroof detached entirely along the passenger side of the car. It hangs down and impairs the driver's vision on the passenger side, preventing the driver from seeing oncoming traffic. Additionally the sunshade cannot be retracted for fear that it will hang down further impairing the driver's view in the rear view mirror. I am not driving my car unless absolutely necessary until this can be repaired. I contacted BMW and took the car to the local BMW dealership for inspection and a repair estimate. The inspection video can be found at www.mkvwa37.com/p/1574bg.html BMW refused to address this defect stating that the vehicle is outside its warranty period. This site has 16 complaints for the same defect with the same year and model of BMW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433897September 21, 2021
SERVICE BRAKES, HYDRAULIC, AIR BAGS
The contact owns a 2013 BMW X1. The contact stated while driving at an undisclosed speed, the brake sensor warning light illuminated. The vehicle was taken to the independent mechanic who diagnosed that no issues were found, however, the brake sensor system was reset. The contact stated the failure reoccurred while driving and coming to a stop. The vehicle was taken back to the independent mechanic who diagnosed that no issues were found. The contact stated while driving at 20-25 MPH, the brake pedal was depressed but failed to respond and went all the way to the floorboard, causing the vehicle to crash into another vehicle. The air bags failed to deploy. The contact did not sustain any injuries. A police report was not filed. The contact was able to drive the vehicle to the independent mechanic with assistance. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V627000 (SERVICE BRAKES, HYDRAULIC) as her VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 96,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11433561September 20, 2021
UNKNOWN OR OTHER
The Panoramic Sunroof Shade Blind is sagging for no reason and I am concerned that it would suddenly fall off completely due to the wind or other conditions during driving, which could block my line of sight or lead to accidents. This has been confirmed by the dealer which recommended to replace the shade, that is not covered under CPO warranty and would cost around $1,900. There were no warning lamps prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432597September 11, 2021
UNKNOWN OR OTHER
Moon roof fabric gets loose and falls into the car, causing it to block drivers view.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432263September 9, 2021
UNKNOWN OR OTHER
The headliner of my panoramic roof has come undone causing my driving view to become obstructed. I reached out to BMW USA who said that it will have to be replaced and will cost $3,118.95 to replace it. I feel as though this should be on the recall list as I am not the only person who has had an issue with the headliner coming undone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430222August 23, 2021
STRUCTURE:BODY
The rear hatch constantly closes on it's own when putting things in or pulling things out of the trunk. I've had my head hit by the lid or had to scramble to prevent it from hurting someone else. This is a safety hazard that BMW refuses to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430223August 23, 2021
UNKNOWN OR OTHER
The air conditioning in the car after changing the air filters has a nasty vinegar smell. Hundreds of others on BMW forums complain about the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429002August 13, 2021
AIR BAGS, SEAT BELTS
I was in a front end crash at approximately 30 to 35 miles per hour and airbags did not deploy nor did the seatbelt lock. My chest hit the steering wheel and I was transported by EMS to hospital. Nothing was broken. I had a bruise upper right chest but my pain is in my sternum which is not visibly bruised but is very sore and my activity and mobility is impaired. My radiator was busted and car was towed by local police department to tow yard which is where it is right now. Soon to be moved to a repair center as the police report becomes available. It has not been inspected at this point. Just want to make the issue known.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11428769August 12, 2021
UNKNOWN OR OTHER, STRUCTURE:BODY
The sunroof shade in my vehicle had been sagging on the passenger side and when I retracted it, it bunched up and is now off track and stuck in position. I currently have my vehicle at a BMW service center for them to take a look at it. In terms of safety, I am unsure that it is a safety concern but it sure is an inconvenience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428373August 9, 2021
UNKNOWN OR OTHER
The shade that covers the sunroof ripped and was hanging down covering the rear window. This happened while I was driving, so I looked in the rearview mirror and all of a sudden couldn't see anything. BMW says that this is not covered by warranty because it is cosmetic, but it seems like a safety issue to me. I know I am not the only one who has had this issue, which is why I am reporting it. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427797August 4, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
In May of 2021 a service message warning appeared stating, "Transmission secure vehicle with parking break when stopped .Consult service center" The parking break was engaged when this message appeared. I took the car to BMW of Rockville Maryland where i was told the message from the parking breaking was not being registered by the transmission thus i needed a new gear shift. My car the BMW x1 only had 32411 miles at the time. I had purchase the car in 11/2019. In all my years of driving cars up to 100,000 plus mile i have never had to replace a gear shifter. A car with such low miles should not have a gear shifter issue. This is a manufacture defect and a huge safety issue. My safety was put at risk and the general public the car could have rolled away while parked bc the car did not recognize it was in park. The car could have rolled with me causing me to run into someone , another car or a structure? The manufacture warranty had already expired and i had to pay 2400 to get this issue fixed. On the BMW forum on line there are plenty of other owners of this vehicle with this very same issue. I contacted BMW head quarters and they flat out refused to pay for the repair as a good faith repair. BMW should have recalled this model and corrected this gear shifter free of charge. From my understanding its a faulty or cheap spring that is the cause of this issue. This should not be the burden of the consumer. Its not safe and its not right that BMW knows this is an issue and has not recalled this vehicle to make this repair. BMW of rockville to my knowledge did not have the component inspected by the manufacture police or insurance representatives. Please see BMW forum on this issue. https://f48.bimmerpost.com/forums/showthread.php?t=1598332&page=2 Thank You [XXX] [XXX] [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427527August 2, 2021
UNKNOWN OR OTHER
ADHESIVE ON THE SUNROOF VISOR SHADE COMES UNGLUED AND VISOR SAGS, IMPAIRING DRIVER VISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425597July 20, 2021
ENGINE
The AC has this foul smell coming from the vents it is a health concern as it's a sign that mold/mildew/bacteria is growing somewhere inside the AC system and is a significant respiratory risk. It may cause or exacerbate respiratory or breathing issues and anaphylaxis with people allergic to mold
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424981July 15, 2021
UNKNOWN OR OTHER
Without warning, the sunshade came loose on one side. Apparently it is a very common problem and repairs can be upwards of $2500. This has the potential to be very dangerous if the shade comes completely loose or detached. It can be seen hanging down when looking in the rear view mirror and obstructs the view. The problem needs to be addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424265July 11, 2021
ENGINE, SERVICE BRAKES, STEERING
Driving down I-89 in Vermont, just South of Montpelier, we were driving at highway speeds toward a construction zone, suddenly, all of the power to the car cut out. There was no warning, no lights, no “bing bong” of the car to let us know there was an issue, it just stopped. We had less than 10 seconds to make a decision. When the car lost power, We had no power brakes or steering. We were in the section with concrete barriers on both sides and no shoulder. This is the most dangerous situation I can think of. We noticed an on ramp merge lane just ahead and managed to coast into it just in time to loose all momentum before the steep hill. The car had been in for service less than a month prior. When I had it towed to the Automaster, they told me that it could be the timing chain. We found out later that the timing chain is known to be faulty in these engines (though we were not informed of this earlier). We learned (by searching on line) there was a class action law suit and that these engines are known to have this problem around 100K miles. I was told that I have to spend $1500 to determine if it is the timing chain and if so, It will only be covered "maybe up to 50%" by the warranty. The cost of a new engine is $15,000 and I just paid off my loan on the car the day before we left for vacation. If this problem is known to BMW Of North America, why is this not a recall item? We were put in a very dangerous situation and if our kids or my clients were in the car at the time, it could have turned out very differently. We were very lucky, but this is a really dangerous situation to be in, for a car that is less than 7 years old and under 100K miles that has been maintained diligently. We feel this should be a safety recall item that BMW should be responsible for. Timing chains should not brake like that. I have never been so terrified and felt so out of control in a vehicle before. No one should have to go through that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423795July 7, 2021
VISIBILITY/WIPER
The sunscreen on the panoramic sunroof is sagging because the motor has broken and it is lost tension leaving the sunscreen sagging overhead blocking driver Visibility
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422471June 27, 2021
ENGINE
Total engine failure while driving. No prior warning message. Car stopped dead in the middle of an intersection. Wheels would not turn to move the car. These cars have known defective time chain module, it is made of plastic and it breaks down causing engine failure. There is a class action lawsuit, see Gelis v. BMW North America. BMW sold 600,000 cars with this defect to Americans and has not done a recall. Car is at BMW of Palm Springs and they refuse to repair. You are welcome to inspect it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422065June 23, 2021
POWER TRAIN
System displays warning to secure vehicle with parking brake because the car could roll while the transmission is in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421285June 17, 2021
UNKNOWN OR OTHER
While driving (car moving and in Drive) the rear hatch opened on the vehicle to about a mid-way position completely obscuring vision from rear view mirror. Fortunately I was able to pull to the side of the road and nothing fell out of the cargo area. Key fob was in my pocket - no buttons were pushed (on purpose or accidentally).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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