BMW X1 Complaints

853 consumer complaints on file.

#11444699December 22, 2021
ELECTRICAL SYSTEM
Error msg indicating “secure vehicle against rolling” appeared. Also, “Transmission: Secure vehicle with parking brake when stopped. Consult service center.” Apparently from many comments from other BMW owners and mechanics the issue is common and is related to an inexpensive spring that has broken in the shifter box. It seems the broken spring prevents the electronic system from receiving a signal that the car is in Park. Also, from comments, this a very expensive repair. I’m not sure of the safety risk with this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444757December 22, 2021
ELECTRICAL SYSTEM
I’m having an issue with the warning light saying “Secure Vehicle from Rolling“. Many other owners reporting same issue in online discussion groups and forums. Expensive fix for a recurring issue that should be subject to a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444704December 22, 2021
AIR BAGS
The contact owns a 2021 BMW X1. The contact stated that while driving at approximately 65 mph, another vehicle crashed into the front passenger side of the vehicle. The contact mentioned the air bags failed to deploy from the intensity of the vehicle. A police report was filed. The contact stated that the driver sustained a broken right hand that needed medical attention and was unaware of the other vehicle injuries. The vehicle was towed to the body shop. The dealer was not contacted. The contact attempted to contact the manufacturer but there was no answer. The approximate failure mileage was 6,000. The VIN was not available.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11444579December 21, 2021
POWER TRAIN
The contact owns a 2016 BMW X1. The contact stated that while the vehicle was in PARK, the "Secure Vehicle with Parking Brake" warning message was displayed. The vehicle was diagnosed by the contact's friend, an independent mechanic, with gear selector failure. The gear selector needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443543December 12, 2021
POWER TRAIN
- Automatic transmission gearshifter, torsion spring. - The vehicle could roll when it is parked without engaging engine break and hit other vehicles and pedestrian. - Not confirmed by the dealer yet. The service visit is scheduled. However, on the Internet, many people complaining for $2,000-$3,000 repair estimates for $10 or less torsion spring breakage. - The problem started December 5, 2021. This is a product Liability and quality issue and consumers should be able to get the actual part repair not replace the whole thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442658December 4, 2021
SERVICE BRAKES, POWER TRAIN
Warning light appears: Secure Vehicle Against Rolling Error. I went online to see what the issue was and found that there were numerous complaints by BMW X1 owners who discovered that it was a $10 spring in the shifter that dealers were charging between $2,000 and $3,000 to repair. Many opted not to do the repair due to the excessive cost, a decision that could prove catastrophic for some. In the likely event that your agency is already aware of this problem, I am writing to add my name to the list of complaints in the hope that NHTSA investigates and perhaps orders a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442488December 2, 2021
UNKNOWN OR OTHER
Our BMW X1 needs a new front differential. It has 88,500 miles. Dealer explained that this could cause the vehicle to stall in an unsafe way. BMW has developed a repair kit for this fix and we have found many complaints from owners online saying they've had the same problem atttributed to a flawed bearing design. A repair on this vehicle is $4,157 for a new BMW unit or $2800 for a used unit. This seems like a very expensive defect for the mileage of the vehicle and it is a safety concern. BMW has denied requests for assistance. We are wondering if a recall might be appropriate if a pattern of consumers are reporting this problem and just wanted to make you aware. The vehicle is making a grinding noise but hasn't stalled yet; the dealer is just warning us that will happen upon a complete failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442391December 2, 2021
EXTERIOR LIGHTING
component: headlight covers, fogged risk: significantly reduced headlight illumination confirmed: Fields BMW service Winter Park Florida inspected by Fields BMW service Winter Park Florida No warning lamps/messages/other symptoms Message sent to email: [email protected] -- "2014 BMV X1 headlight covers are fogged. "This safety concern has no solution besides buying $2,000 new headlight covers. This according to local dealer, Fields BMW Winter Park, Florida. "I believe this is a safety concern that should be remedied by BMW at a reasonable cost."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442032November 29, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The car is equipped with Driving Assistant. BMW Active Driving Assistant is a collection of driving assistance and collision avoidance technologies. Active Driving Assistant includes forward-collision warning with pedestrian detection, low-speed automatic emergency braking, lane-departure warning, blind-spot warning, and rear cross-traffic warning. BMW Active Driving Assistant systems help a driver to avoid a collision. The package includes advanced driving assistance systems (ADAS) that are increasingly common as standard equipment for mainstream and luxury brands alike. Forward-collision warning monitors for obstacles ahead, and with Active Driving Assistant the technology can also identify pedestrians in the vehicle’s path. If the driver fails to brake, the automatic emergency braking system engages to stop or slow the BMW before impact. Be sure to understand that with Active Driving Assistant, the automatic braking works only at lower city speeds. On faster-flowing highways and freeways, the driver must respond to potential collision situations. ( https://www.jdpower.com/cars/shopping-guides/what-is-bmw-active-driving-assistant ). The car was involved in a rear end collision striking the vehicle in front of it on May 28, 2021 at approx. 11:36 AM (picture attached). The car was on York Road near [XXX] being driven in heavy lunch-hour traffic when the accident occurred. My wife, [XXX], was driving the vehicle. She is named on my auto insurance policy. She was taken to the hospital via ambulance to Belvedere/Sanai Hospital at 2401 West Belvedere Avenue, Baltimore, MD 21215. She sustained a broken sternum, major bruising and lacerations on her arms and legs. The vehicle was towed to a holding yard (Linhard's Towing, 11013 York Road, Cockeysville, MD 21030) by the police due to the air bags deploying. The steering wheel, drivers lower leg and passenger side curtain air bags deployed. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11441562November 24, 2021
ELECTRICAL SYSTEM
Secure vehicle against roll. This is a common issue but there is no active recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441643November 24, 2021
ENGINE
1- The component failed (timing chain and and oil pump chain broke inside the engine compartment. The car is located in the BMW yard and is available for inspection at BMW Shrewsbury MA. 2. The safety was extremely dangerous. The engine suddenly and stop in the high speed Route 20 State highway. The timing chain and the oil pump have been complete damage and could not be fix. The only solution is replacing the engine and cost about 18000.00. If I get hit from the back I be killed immediately. 3- the vehicle or component has been inspect by the BMW technician. 4-There was a brief moment there was a very loud ai the engine and red flashing lit up the low oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441408November 23, 2021
ENGINE
THE TIMING CHAIN AND OIL PUMP CHAIN IN THE ENGINE BROKE DOWN. THE ENGINE CEASE AND STOP IN A HIGH TRAFIC STATE ROAD. NEAR MISSED WHICH COULD KILL PEOPLE IN THE CAR. EMTREMELY SERIOUS SYSTEM FAILURE. MY SAFETY WAS COMPROMISED. THE AUTO HAS BEEN TOWED TO THE NEAREST BMW CENTER IN SHREWSBURY MA AND BE INSPECTED BY BMW DEALER. NOWARNING OF PROBLEM. THERE IS A RECALL ON SYSTEM CONTROL UNIT. THE ENGINE CONSIDER TOTAL LOSS AND NEED TO BE REPLACED . THE BMW HAD A TIMING CHAIN LAWSUIT REACH A SETTLEMENT FOR THE SAME SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441119November 20, 2021
SUSPENSION, WHEELS, STEERING
BMW NA and its authorized dealership and self-funded arbitration program business practices and conducts are unfair, dishonest, and unlawful. I purchased my certified pre-owned car, a lease return with extremely low mileage, 25,922 miles covered under the terms of the BMW New Vehicle Warranty and the BMW Certified Pre-Owned warranty. My family's safety has been at significant risk by the willful negligence of the car manufacturer BMW NA and its authorized dealership. Since I purchased my car, it has had material defects related to its engine, engine electrical systems, engine and gearbox suspension, steering and wheel alignment, front and rear axles, intermediate and special transmission, fuel tank, and more. I recently discovered my car's existing defects codes stored and archived by BMW, referred to as Key Data. The existing faults are considered significant by a reasonable person when deciding whether to buy this car. I would not have purchased this car if I had been aware of the defects at the time of purchase. I also discovered that BMW's authorized dealership withheld material information about my car's defects when my car was at the repair shop overnight. According to my DCSnet Warranty Vehicle Inquiry document, BMW made some sort of repair on my car for that service visit without my prior authorization and filed a warranty repair claim with the manufacturer. I have spent months and countless hours attempting to resolve my car's defects with BMW NA, its authorized dealership, and their self-funded arbitration program, BBB Auto Line. On 11/08/2021, following subsequent repairs by BMW's authorized dealership, the check engine light came on while driving on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441086November 19, 2021
VISIBILITY/WIPER
The shade of panoramic sunroof is deflected, the adhesive is not strong enough as time goes, it can’t hold the shade in place which caused the shade falling from the original place, blocked the rear view sights. Is dangers while operating in conditions like this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440127November 11, 2021
UNKNOWN OR OTHER
have a 2017 BMW X1, and have an issue with the back hatch closing on its own ( Auto Hatch Closing Feature). It can close on it's own when i walk behind it, sometimes when i am sitting on the back changing my golf shoes...I have to get out of the way before it hits me in the head. I have even tried to push up on the hatch after it starts closing and it will continue to close. It could easily close on a small child or animal and cause harm. This is the foot sensor, and it is too sensitive. IBM says they have no iDrive software ( or did not know about it) to disable this feature in the 2017 model. It is dangerous and annoying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440128November 11, 2021
STRUCTURE:BODY
I believe manufacturers are suppossed to provide replacement parts for 10 years. It appears BMW is circumventing this law by makinig it harder and more expensive to get replacement parts before ten years has passed by making owners purchase unnecessary parts as an assembly. First case with my BWM X1- The inside door handle has a snap-in plastic cover coated with a rubber/plastic compound that deteriorates over time into a gooey substance that comes off onto your hand when entering or exiting the car. The dealer requires owner to purchase the whole door panel costing well over $1,000 not including the labor. The part itself can be purchased on eBay from China for approximately $16. Snaps on. Second case is for my BMW 2011 335i convertible. The dealer ran the car through their car wash and one piece of the convertible hardtop trim (plastic) broke. The dealer told me I had to pay over $680 (after discount) for a set of 6 trim pieces even though I needed just one. BMW used to sell the individual parts, but now they don't. IN addition to the parts, I'd have to pay to have the body shop paint the parts and then the labor to install them. Almost $1,000 to replace one plastic part not worth $25. Kit PN 54-37-5-A19-AA4, part I need was PN 54377184037. Second incident just happened this week. Although my 335i is now 10 years old, they were selling the kit several years ago, long before the ten years were up. They are deliberately forcing people to not repair their vehicles by pricing the parts so high that the owners can't afford it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439591November 6, 2021
UNKNOWN OR OTHER
Opened sunroof shade back to see out of sunroof for a few hours. When I tried closing the sunroof shade it stops about a foot out and retracts backs. Seems to be stuck on one side and unsure as to why. Nothing happened it the few hours it was opened
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438261October 26, 2021
UNKNOWN OR OTHER
Use car once every couple of weeks. Pressed button to retract glass panoramic roof/black liner and after it was about 2/3 of way back I heard a clicking noise, then ripping noise. Stopped retraction and saw the front of liner askew, left side having retracted more than right. Liner can not be extracted. Not covered by our extended warranty. Aside from the performance failure, this means car interior will overheat when summer comes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438104October 25, 2021
ENGINE
I have been complaining about roughness for quite some time. Especially when are is cold. I have a 2017 X1, less than 40k and the engine mount cracked BMW Service informed me this is an known issue within BMW. Not only x1 but X2 and some X3 models. Also said the others will crack within 10-20K miles I had made the concern known about the car almost or complete stalling out to the dealerships. Link below to the video. Part was thrown away on Saturday (I am told) No warning lamps, messages. Just some roughness tough who would think engine mount issue under 40K. Due to Covid car is out of warranty by 6mos as it wasn't driven as much as it would have been under normal times. Video of issue https://api.mykaarma.com/video-walkaround/details?inspection_uuid=6174461f01a695000135cd1a&fileType=image_and_video
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436620October 13, 2021
ENGINE
On Sept 8, 2021, on I-5, North of Marysville, WA, a truck threw a rock through the lower radiator of our X1. We lost all coolant and car was hauled to BMW, Seattle on 9/9/21. On 9/10 service rep Josh Logan advised: "We confirmed that it does not come with a guard, but when you order a new part, that does come in conjunction." and that: "no warranty coverage, as it does not cover damages, so you would have to go through your insurance for that one." We did so and USAA covered the amount above the $1000 deductible. It is unacceptable that the need for the rock shield was clearly a known condition, yet when damage occurred due to it not being installed from new, that the replacement was not covered under warranty. First Name: [XXX] Last Name: [XXX] Email Address: [XXX] Phone Number: [XXX] Preferred Contact Method: Email Address: [XXX] City: [XXX] State: [XXX] ZIP Code: [XXX] Own a BMW: Yes Year: 2020 Series: X Model: X1 xDrive28i VIN: [XXX] Month Purchased: November Year Purchased: 2020 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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