BMW 328i Complaints

2,583 consumer complaints on file.

#11043289November 4, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SMELL COMING FROM THE FRONT OF CAR. IT'S STRONG AT TIMES AND THEN GOES AWAY. A LITTLE SMOKE IN FRONT NEAR GOOD THEN GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043083November 3, 2017
SERVICE BRAKES, ENGINE, STEERING
I WENT IN TO HAVE A ROUTINE OIL CHANGE AND WAS TOLD TO HAVE A BRAKE FLUSH BY THE DEALERSHIP. AFTER LEAVING DEALERSHIP I STARTED EXPERIENCING PROBLEMS WITH STEERING AND BRAKES. THEY INFORMED ME TO BRING CAR BACK IN TO RECTIFY THE ISSUE. AS I WAS DRIVING ON THE HIGHWAY THE BRAKE SYSTEM ON THE VEHICLE COMPLETELY FAILED AND THE CAR HAS NOW BECOME INOPERABLE. THEY ARE REFUSING TO FIX IT STATING THAT THE ISSUE HAS NOTHING TO DO WITH THE OIL CHANGE AND BRAKE FLUSH BUT WOULD MOST LIKELY BE A PERSISTENT VALVE ISSUES WITH THIS CAR. THE CAR HAS TWO RECALLS IN THE PAST WEEK AND YET THE DEALERSHIP REFUSES TO DO ANYTHING ABOUT IT. THIS CAR IS UNSAFE TO DRIVE AS I ALMOST GOT INTO AN ACCIDENT ON MD 495 HEADING TOWARD SILVER SPRING. I HAVE TRIED TO WORK DIRECTLY WITH BMW OF SILVER SPRING AND BMW OF NORTH AMERICA AND THEY ARE REFUSING TO ADDRESS THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042215November 1, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED THE RECALL NOTICE IN THE MAIL IN FEBRUARY 2017. I CONTACTED THE BMW DEALER (NORTH SCOTTSDALE BMW, SCOTTSDALE AZ) AND WAS TOLD THE PART WAS NOT AVAILABLE AND WE WOULD BE CONTACTED WHEN IT WAS RECEIVED. WE FOLLOWED UP APRIL AND WERE TOLD THE SAME THING. THE CAR WAS THEN RELOCATED TO ALABAMA IN MAY. IN JUNE WE CONTACTED THE LOCAL BMW DEALER (MOBILE BMW) AND WERE TOLD THE SAME STORY. WE FOLLOWED UP IN SEPTEMBER AND WERE TOLD, AGAIN, THE PART IS NOT AVAILABLE. THIS IS REALLY BAD GIVEN THE SAFETY CONCERNS INVOLVED. IT IS NOW 8 MONTHS SINCE RECEIVING THE ORIGINAL RECALL NOTICE AND WE STILL HAVE A POTENTIAL DEADLY ISSUE THAT BMW DEALERS IN TWO STATES ARE CONSISTENTLY IGNORING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041005October 30, 2017
STEERING
I HAVE STEERING WHEEL LOCK MALFUNCTION "ELECTRIC STEERING WHEEL LOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036007October 24, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE CAR IS NO GOOD ..THE COMPANY SOLD ME A UN SAFE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11036018October 24, 2017
AIR BAGS
TAKATA RECALL I WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT ON 10/1/2016. I HAD A FRIEND DRIVE MY CAR WHILE I RODE IN THE PASSENGER SEAT. MY FRIEND ENDED UP DRIVING INTO THE BACK OF ANOTHER VEHICLE AT A STOP LIGHT. WE WERE DRIVING APPROXIMATELY 30 MPH. UNFORTUNATELY, MY FOREARM AND WRIST BROKE AFTER THE AIR BAGS DEPLOYED AND HIT ME. I REMEMBER CHEWING METAL DEBRIS. I REMEMBER THE PAIN THAT RADIATED FROM MY WRIST TO MY ELBOW BECAUSE OF THE AIRBAGS IMPACT. I UNDERWENT SURGERY 2 WEEKS LATER (I HAD TO WAIT FOR THE SWELLING TO SUBSIDE) I HAD 2 PLATES, 18 PINS, AND 11 SCREWS INSERTED. MY WRIST WILL NEVER BE THE SAME AGAIN. I FEEL AS THOUGH THE AIRBAGS DID MORE DAMAGE THAN GOOD. ATTACHED IS THE POLICE REPORT, PICTURES, AND A COPY OF MY SURGEON'S INSTRUCTIONS AFTER SURGERY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11033971October 17, 2017
STRUCTURE:BODY
THE CENTRAL LOCKING FUNCTION STOPPED WORKING. THE UNLOCKING DOES NOT WORK THROUGH THE KEY FOB OR THE CENTRAL UNLOCK/LOCK BUTTON WITHIN THE VEHICLE. ONLY THE DRIVERSIDE DOOR IS ABLE TO BE UNLOCKED BY PULLING ON THE INNER DOOR HANDLE. THE OTHER 3 DOORS ARE UNABLE TO BE OPENED AND POSE A SEVERE SAFETY RISK. THE FIX PER BMW IS TO REPLACE 15A FUSES WITH 20A. THIS WAS ALREADY DONE TO MY VEHICLE IN THE PAST AND THE PROBLEM HAS APPEARED AGAIN. DISCONNECTING THE BATTERY OVERNIGHT HAS ALSO BEEN A FIX, BUT THAT DOES NOT WORK EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034058October 17, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE BEGAN TO DECELERATE AND THE FUEL PUMP MALFUNCTION MESSAGE ILLUMINATED UNTIL THE VEHICLE STALLED. THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034135October 17, 2017
AIR BAGS, UNKNOWN OR OTHER
YOU'VE MANDATED A RECALL FOR THESE PARTS HOWEVER THE DEALERS ARE REFUSING TO FIX THEM BY GIVING THE CUSTOMER THE RUN-AROUND STATING THE PARTS ARE NOT IN STOCK AND THAT THEY CANNOT GET THE PART FOR MONTHS. ON THE CONTRARY, THE PARENT COMPANY BMW USA TELLS ME DIRECTLY THAT THE PARTS ARE FULLY AVAILABLE AND SHOULD ONLY TAKE 1-2 WEEKS TO ARRIVE WHEN NOT IN STOCK. PEOPLE WILL DIE BECAUSE THE DEALERS ARE NOT TAKING ON THE RESPONSIBILITY MANDATED BY THE RECALL. I HAVE ALL BMW DEALERS WITHIN 100 MILES OF MY RESIDENCE AND THEY ARE REPORTING THE SAME BRUSH OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033956October 16, 2017
SERVICE BRAKES
I WAS INVOLVED IN A CAR ACCIDENT INVOLVING FAILURE FOR THE CAR TO BRAKE PROPERLY AND REVING UP AFTER BEING ALMOST AT A COMPLETE STOP. I WAS DRIVING ON A TWO LANE ROAD AT APPROXIMATELY 35 MPH BEFORE NEEDING TO STOP. I APPLIED MY BRAKES AT A REASONABLE DISTANCE TO STOP FOR THE TRAFFIC AHEAD FOR A TRAFFIC LIGHT. IT WAS NOT A SUDDEN STOP OR TAILGATING SITUATION. I APPLIED MY BRAKES AND THE CAR CAME TO A STOP OR VERY NEAR STOP APPROXIMATELY 18 INCHES FROM THE REAR BUMPER OF THE CAR AHEAD OF ME. IT SUDDENLY REVVED UP AND ACCELERATED AND MOVED FORWARD WHILE MY FOOT WAS DEPRESSED FIRMLY ON THE BRAKE AT ALL TIMES. THE REVVING CONTINUED FOR SECONDS AND THE CAR LUNGED FORWARD SEVERAL TIMES. IT HIT THE CAR THE FIRST TIME AND CONTINUED REVVING AND MOVED FORWARD HITTING THE CAR IN FRONT SEVERAL TIMES. THE CAR IN FRONT WAS AT A COMPLETE STOP ALL READY WHEN I HIT IT. MY CAR WOULD NOT STOP DESPITE MY CONTINUING TO HOLD THE BRAKE DOWN FIRMLY.. IT CONTINUED TO HIT THE CAR IN FRONT OF ME 3 OR 4 TIMES BEFORE FINALLY STOPPING. THIS RESULTED IN THREE SUBSEQUENT CARS IN FRONT OF ME ALL BEING PUSHED INTO EACH OTHER. I ADVISED MY INSURANCE CARRIER AND POLICE OF THE SITUATION. THE CAR WAS TOWED TO THE BMW DEALER NEAR ME TODAY, OCTOBER 16TH AND I TOLD THEM OF THE SITUATION. I HAVE BEEN DRIVING 40 YEARS AND NEVER EXPERIENCED ANYTHING LIKE THIS AND AM VERY VERY CERTAIN THE BRAKE WAS DEPRESSED AND THE CAR AND IT WAS NOT DRIVER ERROR. I DO NOT FEEL SAFE DRIVING THIS CAR AND AM PRESENTLY AWAITING TO HEAR BACK FROM THE CAR DEALER TO HEAR OF THEIR FINDINGS. IN SPEAKING WITH THE MECHANIC (NOT THE SERVICE ADVISOR WHO WAS FINE) AND TELLING HIM THE SPECIFICS AS STATED HERE, I SENSED SKEPTICISM THAT THIS ACTUALLY OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033190October 13, 2017
AIR BAGS, SEAT BELTS, SEATS
SEAT SENSOR MALFUNCTIONING SHOWING NO PASSENGER WHEN PASSENGER IS SEATED. THIS MAY PREVENT SEAT BELTS FROM FUNCTIONING AND AIR BAG DEPLOYING IN THE EVENT OF AN ACCIDENT AND INCREASING INJURIES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032740October 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW OF DENVER DOWNTOWN (1040 S COLORADO BLVD, DENVER, CO 80246) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032033October 6, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAUDERDALE BMW SERVICE CENTER IN FORT LAUDERDALE, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030545September 29, 2017
AIR BAGS
TAKATA RECALL. EVEN THOUGH MY CAR'S DRIVER'S SIDE AIRBAG MAY CONTAIN THE TAKATA PSDI-5 INFLATOR, BMW HAS NOT ISSUED A RECALL TO REPLACE IT. I WILL NOT DRIVE THE CAR OR LET ANY OF MY FAMILY DRIVE IT UNTIL BMW REPLACES THE PSDI-5 INFLATOR OR DETERMINES THAT MY CAR HAS A SAFE INFLATOR. I SPOKE WITH A BMW-USA CUSTOMER REP. ON SEPTEMBER 19, 2017 AND HIS ONLY ANSWER TO ALL OF MY QUESTIONS AND CONCERNS WAS, "THERE IS NO RECALL ON YOUR CAR!" HE WOULD NOT EVEN ACKNOWLEDGE THE FACT THAT THERE ARE OVER 800,000 BMW CARS WITH FAULTY TAKATA INFLATORS YET TO BE REPLACED. I ASKED THAT MY CAR BE INSPECTED AND THE INFLATOR REPLACED IF IT WAS A PSDI-5 OR THAT BMW PROVIDE ME A LOANER CAR UNTIL THEY FINALLY DID FIX MINE. IF MY CAR CONTAINS THE PSDI-5 INFLATOR IT IS AS POTENTIALLY DEADLY NOW AS WHEN BMW REPLACES IT WITH A SAFE ONE AND UNTIL THEY DO, I WILL NOT DRIVE THE CAR. WILL NHTSA HELP ME IN THIS SITUATION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030261September 28, 2017
ELECTRICAL SYSTEM
FUSE # 56 AND #57 BLEW LEADING TO THE INABILITY TO OPEN ANY DOORS USING THE FOB. THE EMERGENCY KEY ONLY UNLOCKS THE DRIVER DOOR FROM THE OUTSIDE. THE OTHER DOORS CANNOT BE OPENED UNLESS THE FUSE IS REPLACED. IN AN EMERGENCY SITUATION, HAD THE FUSES BEEN DAMAGED FOR SOME REASON, AND THERE WAS A FIRE IN THE VEHICLE OR SOME OTHER REASON NECESSITATED AN EMERGENCY EGRESS, THE FRONT SEAT PASSENGER AND LIKELY THE REAR SEAT PASSENGERS MIGHT NOT BE ABLE TO EXIT THE VEHICLE. THERE IS NO WAY TO OPEN THE DOORS IN A POWER FAILURE. BMW HAS NO EMERGENCY DOOR LATCH TO BYPASS THE ELECTRICAL SYSTEM AS OTHER CARS DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030352September 28, 2017
VEHICLE SPEED CONTROL
WHEN DRIVING AT A LOW SPEED OF 10 MPH OR LOWER AND DECELERATING (APPLYING THE BRAKE, COMING TO A STOP SIGN OR RED LIGHT OR PULLING INTO A PARKING SPACE) OR AT A STATIONARY POSITION - THE VEHICLE IS SURGING FORWARD UNEXPECTEDLY. ENGINE IS NOT STALLING BUT OFTEN FEELS LIKE IT COULD AFTER SURGING FORWARD. SURGES FORWARD EVEN WHEN THE BREAK IS APPLIED. THIS HAS HAPPEND A NUMBER OF TIMES. TAKEN TO BMW DEALERSHIPS AND THEY REPORT NOTHING WRONG (NO SAFETY RECALL) BUT IT CONTINUES TO OCCUR. FEAR FACTOR OF GETTING INTO AN ACCIDENT DUE THIS IS ESCALATING. HAVE ASKED FRIENDS TO DRIVE OUR VEHICLE AND THEY VERIFY AND VALIDATE IT OCCURS FOR THEM AS WELL UNDER THE SAME CIRMCUMSTANCES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029981September 26, 2017
ELECTRICAL SYSTEM
THE CAR CAUGHT ON FIRE RIGHT BEHIND THE GLOVE BOX. THE FIREFIGHTERS SAID IT WAS AN ELECTRICAL FIRE. THE CAR WAS OFF AND PARKED IN A RESTAURANT PARKING LOT. THIS HAPPENED ON 9/22/17. SOMEONE SAW THE CAR ON FIRE IN THE PARKING LOT AND CALLED THE FIRE DEPARTMENT. THIS HAPPENED AROUND 6:00PM. SEVEN HOURS LATER, THERE WERE STILL BUZZING SOUNDS COMING FROM UNDER THE DASH. WE WERE TOLD NOT TO DRIVE THE CAR!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11025322September 25, 2017
AIR BAGS, UNKNOWN OR OTHER, EXTERIOR LIGHTING
N/A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025422September 25, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW OF FAIRFAX, 8427 LEE HWY, FAIRFAX, VA 22031) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 12/13/2017 *LN UPDATED 7/20/18*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025210September 23, 2017
AIR BAGS, SEAT BELTS, SEATS
THE VEHICLE BRINGS UP A WARNING LIGHT ON THE DASH INDICATING THAT THE PASSENGER AIRBAG IS DISABLED DUE TO SEAT OCCUPANCY, EVEN THOUGH I HAVE A PASSENGER SITTING IN THE PASSENGER SEAT. THIS HAPPENS AT ALL TIMES. THIS IS A SAFETY CONCERN BECAUSE IN THE CASE OF AN ACCIDENT, THE CAR WOULD NOT DEPLOY THE PASSENGER AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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