BMW 328i Complaints

2,583 consumer complaints on file.

#11053846December 11, 2017
ELECTRICAL SYSTEM
BURNING ODOR WHEN HEATING AND/OR AIR CONDITIONING ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053600December 9, 2017
EXTERIOR LIGHTING
FRONT HEADLIGHT ASSEMBLY'S, BOTH RIGHT AND LEFT, THE WIRING INSULATION IS FALLING OFF OF ALL THE HEADLIGHT WIRES THUS LEAVING AN ARRAY OF COMPLETELY EXPOSED COPPER WIRING. UPON READING IN THE BIMMER COMPUTER FORUM THIS IS A COMMON HAPPENING IN MOST ~ 2000 VINTAGE BMW'S. BMW'S RESPONSE IS THIS IS NORMAL WEAR AND TEAR AND BLAMED ON FLORIDA WEATHER EVEN THOUGH THIS DOESN'T EXIST IN OTHER AUTO MODEL'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053485December 8, 2017
ELECTRICAL SYSTEM
THE CAR HAS HAD A STRONG SMELL OF MELTING PLASTIC COMING FROM THE AIR FLOW IN THE VEHICLE. IT HAS HAPPENED OVER THE COURSE OF 3 WEEKS AND NOT SURE WHAT THE MELTING PLASTIC IS COMING FROM. IT HAPPENS WHEN THE CAR IS IN MOTION AND ESPECIALLY WORSE WHEN THE HEATER IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053523December 8, 2017
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2017. THE CONTACT CALLED CENTER BMW DEALER (5201 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, 910-907-99595) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052839December 6, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. WHILE DRIVING, THE CONTACT NOTICED A BURNING ODOR AND SMOKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER BECAUSE THE RECALL NOTICE STATED THAT PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11052542December 5, 2017
AIR BAGS, UNKNOWN OR OTHER
I HAVE CONTACTED THE DEALER FOR MONTHS TRYING TO GET A REPLACEMENT AIRBAG INSTALLED. I HAVE RECEIVED NUMEROUS LETTERS IN THE MAIL SAYING THEY HAVE THE PARTS BUT ONCE I GO TO MAKE AN APPOINTMENT THERE ARE NEVER ANY REPLACEMENT PARTS AVAILABLE. THIS DOES NOT MAKE IT SEEM SAFE TO DRIVE. HOW DO I GET MY REPAIR DONE? THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052559December 5, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V683000 (ENGINE AND ENGINE COOLING) AND 17V676000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HONDA BMW OF CHAMPAIGN, 100 BURWASH AVE, SAVOY, IL 61874) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-525-7417 AND ASKED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/27/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052614December 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (STEPHENS CREEK BMW, 4343 STEVENS CREEK BLVD, SANTA CLARA, CA 95051, 800-298-1501) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052651December 5, 2017
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2008 BMW 328I. WHILE DRIVING 40 MPH, SMOKE APPEARED UNDER THE GLOVE COMPARTMENT. THE CONTACT STOPPED AT A FUEL STATION AND THE VEHICLE CAUGHT FIRE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED INJURIES FROM EXCESSIVE SMOKE INHALATION. THERE WAS NO MEDICAL ATTENTION REQUIRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FIRE. AAA WAS NOTIFIED AND STATED THAT THE WIRING OF THE VEHICLE WAS IN POOR CONDITION. THE CONTACT RECENTLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V676000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11052141December 4, 2017
AIR BAGS
TAKATA RECALL HI MY AIRBAG LIGHTS KEEP COMING ON AND OFF ON THE DASH AND ABOVE I GOT THE RECALL NOTICE AND NEED IT FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052144December 4, 2017
UNKNOWN OR OTHER
AFTER 3 MONTHS OF BEING OVERCHARGED $5000 FOR AN $800 REPAIR I CONFRONTED BMW ALEXANDRIA WITH THE DOCUMENTATION OF BEING OVER CHARGED FOR A $815 REPAIR THAT FIXED A CONTINUOUS PROBLEM THEY CHARGED MY MORE THAN $5000 IN REPAIRS WHICH DIDN'T FIX THE PROBLEM. WHEN I CONTACTED BMW HEADQUARTERS, EVENTUALLY AN $800 CREDIT WAS EXTENDED, BUT IT IN NO WAY COMPARED TO THE ERRONEOUS OVERCHARGE FOR UNNEEDED REPAIRS BY YOUR DEALERSHIP. BMW ALEXANDRIA COULD NOT PROPERLY DIAGNOSE THE PROBLEM WITH MY CAR FROM JULY-NOVEMBER AND ALLOWED MY CAR TO SIT FOR WEEKS, UNTIL I REACHED OUT TO BMW HEADQUARTERS FOR ASSISTANCE THEN ALL OF A SUDDEN THEY FOUND THE PROBLEM THAT ONLY COST $815 TO REPAIR. THIS FEELS LIKE A DEALERSHIP WITH THE SUPPOSEDLY BEST TECHNOLOGY AND TECHNICIANS TO PROPERLY DIAGNOSE A VEHICLE MADE GUESSES ON THE REPAIRS NEEDED TO OVERCHARGE ME. THERE IS NO WAY THAT ALL OF A SUDDEN A REPAIR NEED CAN BE IDENTIFIED WHEN I CONTACT EXTERNAL PEOPLE FOR ASSISTANCE ON THE MATTER WHEN THE MATTER COULDN'T BE SOLVED WITHIN THE MANY MONTHS AND OVERCHARGES PRIOR TO ME SEEKING SUPPORT OUTSIDE OF BMW. BMW EXPLAINED THAT THE REASON I WAS ONLY EXTENDED A CREDIT INSTEAD OF A REFUND WAS BECAUSE OF THE PARTS USED FOR REPAIRS COST MONEY. HOWEVER, IT IS MY PERSPECTIVE THAT THIS WOULD NOT HAVE BEEN THE CASE OF PARTS BEING PLACED ON THE VEHICLE IF TECHNICIANS PROPERLY DIAGNOSED THE CAR IN THE FIRST PLACE. THIS ACTUALLY ADDS ON TO THE FEELING THAT THE DEALERSHIP SCAMMED ME BECAUSE THESE WERE ALL ITEMS THAT I DID NOT NEED AND WERE NEVER GOING TO REPAIR THE CONTINUOUS ISSUE THAT IN THE END TOOK $815 TO FIX. I TRULY FEEL A REFUND OF THE DIFFERENCE BETWEEN WHAT I PAID OUT AND WHAT THE ACTUAL REPAIR ENDED UP COSTING IS APPROPRIATE. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052177December 4, 2017
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW 328I. THE CONTACT STATED THAT THERE WAS A BURNING ODOR FOR MONTHS COMING THROUGH THE VENTS WITHIN THE VEHICLE. MONTHS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE DEALER WAS CONTACTED (BERT OGDEN BMW, 3201 N 10TH ST, MCALLEN, TX 78501, (956) 683-6477) AND INDICATED THAT THE REMEDY AND REPAIR PARTS WERE UNAVAILABLE. THE DEALER PROVIDED NO MENTION OF A LOANER VEHICLE UNTIL THE REMEDY AND PARTS BECOME AVAILABLE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 66,700. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052201December 4, 2017
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE INTERIM RECALL NOTICE INDICATED THAT THE REMEDY AND REPAIR PARTS WERE UNAVAILABLE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE SECOND LETTER WOULD BE SENT FROM THE MANUFACTURER, INDICATING THAT THE PART WAS AVAILABLE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND WAS TO PROVIDE THE REPAIR. THE DEALER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052279December 4, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052357December 4, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THOMPSON BMW IN DOYLESTOWN, PENNSYLVANIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052102December 3, 2017
ENGINE
I PURCHASED MY VEHICLE WITH $7000 DOWN AND THE FIRST WEEK THE "DRIVETRAIN MALFUNCTION" WARNING CAME ON AS I WAS ENTERING THE FREEWAY. THEY SAID IT HAD TO DO WITH THE TURBO. IT HAS BEEN LESS THAN 2 YEARS AND MY CAR HAS BEEN IN THE SHOP 7 TIMES FOR A "DRIVETRAIN MALFUNCTION". I HAVE HAD TO PULL OVER IN THE MIDDLE OF TRAFFIC MOST OF THE TIME OFF THE FREEWAY. AND, AGAIN TODAY (12/3/2017) I WAS ENTERING THE FREEWAY AND ALSO HIT A SEMI WHEN MY CAR LOST POWER DUE TO THE DRIVETRAIN MALFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051868December 2, 2017
ELECTRICAL SYSTEM, POWER TRAIN
AS I CAME TO A STOP AT A RED LIGHT THE SCREEN SHOWED RED SAYING TRANSMISSION ISSUES TAKE TO NEAREST REPAIR FACILITY ASAP I DROVE THRU INTERSECTION ABOUT 1000 FT MADE A U-TURN TO GET OFF ROAD TURNED CAR OFF FOR SAFETY AND CAR WOULD NOT RESTART HAD TO HAVE IT TOWED TO NEAREST DEALER WHERE I WAS INFORMED 4 DAYS LATER THAT THEIR DIAGNOSTICS SAID IT HAS HAD AT LEAST 2 FAULTS ON BATTERY AND POSSIBLY 3 FAULTS ON TRANSMISSION IT WILL COST $2500. PLUS TO REPAIR DEPENDING ON WHAT THEY FIND NOW MY ISSUE IS THAT I JUST PURCHASED THIS CAR 84 DAYS PRIOR TO THIS THINKING THAT ALL I'VE HEARD IS HOW GREAT A VEHICLE THESE ARE DEPENDABLE,SHARP,ETC. FOOLISH ME SINCE MY PURCHASE I HAD TO GET A NEW GAS CAP NO PROBLEM REPLACE FRONT BRAKES AND NOTICED THAT FRONT PASSENGER DOOR DOESN'T UNLOCK OR LOCK WITH AUTO KEY TRUNK DOESN'T OPEN FROM INSIDE VEHICLE JUST LITTLE ANNOYING THINGS THE FOX REPORT CAME WITH NO REPORTS OF ACCIDENTS BUT NOT THE CASE WHEN REPLACING BRAKES SHOWING SIGNS OF ACCIDENT SO HERE I SIT WITH A CAR PARKED IN MY DRIVEWAY THAT I'M AFRAID TO DRIVE BECAUSE I CAN'T AFFORD TO FIX FOR POSSIBLY 6 MONTHS INCONVENIENT PERPLEXED DISAPPOINTED JUST TODAYS FEELINGS I DON'T THINK I WOULD RECOMMEND THIS BRAND OF VEHICLE TO ANYONE. BECAUSE I WAS GOING FOR A WEEKEND TRIP WITH FRIENDS PLANS ALREADY SET WE WERE FORCED TO RENT A CAR TO GET THRU WEEKEND AT A COST OF $130. AND THEN IT COSTS ME $ 163. FOR DIAGNOSTICS AND AN ADDITIONAL $399. TO HAVE IT TOWED BACK TO MY RESIDENCE BECAUSE I COULDN'T AFFORD REPAIR WORK AT THIS TIME THIS VEHICLE ONLY HAS 83,000 MILES TO HAVE THIS MANY ISSUES JUST DOESN'T SET RIGHT WITH ME. SO FROM BMW'S VIEWPOINT HOW CAN I GET THESE ISSUES RESOLVED WITHOUT GOING BANKRUPT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051671December 1, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERB CHAMBERS BMW OF BOSTON (1168 COMMONWEALTH AVE, BRIGHTON, MA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051357November 29, 2017
AIR BAGS
TAKATA RECALL - NOTICE FROM TAKATA STATES BOTH AIRBAGS ARE DEFECTIVE, YET BMW ONLY REPLACED MY DRIVER SIDE BAGS EVEN THOUGH MY CAR DASH IS WARNING THAT MY PASSENGER SIDE AIRBAG IS DEFECTIVE AND OR HAS A PROBLEM. SHOULDN'T BOTH BAGS BE REPLACED IN RECALL. I'M A REALTOR AND OFTEN CARRY PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051006November 28, 2017
AIR BAGS
NEED REPLACE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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