Audi S5 Complaints

158 consumer complaints on file.

#11165984January 9, 2019
POWER TRAIN
OCCASIONAL LACK OF PROPULSION WHEN ACCELERATOR PEDAL IS DEPRESSED, LOSS OF GEAR WHILE MOVING SLOWLY (FROM A STOP). IN EITHER CASE, THE CAR MAY BE STUCK IN AN INTERSECTION OR OTHERWISE ACT UNPREDICTABLY TO OTHER TRAFFIC. REMEDY IS TO EITHER TAKE FOOT OFF ACCELERATOR TO RE-ENGAGE MULTIPLE TIMES, OR TURN CAR OFF AND BACK ON. TRANSMISSION SHOWS ERROR (MALFUNCTION - YOU CAN CONTINUE DRIVING) WHEN THIS FAULT OCCURS. VEHICLE IS IN EXCELLENT CONDITION., REGULARLY MAINTAINED, AND UNDER 40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164757January 3, 2019
ENGINE
MAXIMUM OIL LIGHT WARNING LIGHT, REDUCE OIL LEVEL, SINCE PURCHASED. GASOLINE GETTING INTO OIL. REMOVED 9 QUARTS OF GASOLINE SATURATED OIL OUT OF CAR. AUDI SAYS I NEED TO DRIVE CAR MORE. AUDI RECENTLY REPLACED OIL & FILTER AND SAID TO MONITOR . DROVE CAR FROM DEALERSHIP SERVICE, WARNING LIGHT CAME BACK ON, CHECKED ENGINE WITH AFTER MARKET OIL DIP STICK, STONE SMELL OF GAS IN OIL. VEHICLE TOWED BACK TO DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160532December 10, 2018
AIR BAGS
CANNOT GET AUDI TO REPLACE AIRBAG. HAVE WAITED OVER A YEAR. CALLED DOZENS OF TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151115November 13, 2018
ENGINE
AFTER ~106,000 MILES, AN ERROR CODE 'TRANSMISSION MALFUNCTION. YOU CAN KEEP DRIVING', WITH ERROR CODE P179D00 (PER DEALER). CAR HAS HESTITATION AT LOW RPM OR WHILE STOPPED (AS AT A LIGHT OR HEAVY TRAFFIC) AND OCCASIONALLY JERKS FORWARD, DESPITE BRAKES BEING FIRMLY APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150038November 8, 2018
POWER TRAIN
MY WIFE AND I WENT ON A DRIVE, TO GET LUNCH, AFTER LEAVING LUNCH , WE HEADED HOME, I PULLED OUT ON TO THE HWY, AND THE AUDI,"CHECK ENGINE" "NO REVERSE" LIGHT LIT UP, AND THEN THE TPMS LIT UP, THE WARNING STATED I HAD LOST REVERSE, AND I COULD CONTINUE DRIVING. HOME WAS OVER 10 MILES AWAY, SO I CONTINUED TO DRIVE HOME. I WAS TRYING TO MOVE IN TO THE TURN LANE , PRESSED THE GAS PEDAL, AND THE CAR SLOWED DOWN, I JAMMED THE PEDAL TO THE FLOOR TO AVOID BEING RUN OVER BY TRAFFIC. IT SLOWED DOWN MORE THEN SHOT OFF QUICKLY, AND THEN SLOWED DOWN AGAIN, I MADE IT TO THE TURN LANE, EVENTUALLY, BEING TOLD I WAS NUMBER ONE SEVERAL TIME FROM OTHER DRIVERS. MY WIFE WAS WHITE AS A GHOST. WE TURNED ON TO THE STREET GOING TOWARDS OUR HOME AND THE AUDI TOOK OFF LIKE NORMAL AND THEN THE SAME THING IT SLOWED DOWN THEN SHOT OFF SEVERAL TIMES, WE DIDN'T MAKE THE LIGHT, THE FIRST TIME, WE EVENTUALLY MADE IT HOME. THE VEHICLE IS NOW AT AUDI CLEARWATER, THEY ARE FIXING A KNOW ISSUE WITH THE TRANSMISSION 7 SPD DSG. THE MECHATRONICS UNIT APPARENTLY WAS THE ISSUE. THEIR IS A TSB # SB-10054213-2278 ON THIS ISSUE, BUT NO RECALL SO IT GETS ADDRESSED WHEN PEOPLE ALMOST DIE DRIVING THEIR VEHICLES. MY VECHILE WAS IN WARRANTY WHEN THE TSB WAS ISSUED, BUT NOW IT'S NOT COVERED, THAT ALSO CONFUSES ME WHEN IT TO ME IS A SAFETY ISSUE, IF THE CAR HAD TOLD ME TO "DISCONTINUE DRIVING" I WOULD HAVE PULLED OVER AND HAD IT TOWED, BUT IT CLEARLY STATED "SAFE TO CONTINUE DRIVING" THE DSG UNIT HAS BEEN SERVICED PER THE AUDI REQUIREMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130013September 17, 2018
STRUCTURE:BODY
I BOUGHT THE CAR OF MY DREAMS USED IN MAY 2016, WITH ONLY 19,000 MILES ON IT. CAREFULLY INSPECTED THE BACK WINDOW ON THE CONVERTIBLE TOP FOR ANY SEPERATION OR ISSUES AT THE ADVICE OF A FRIEND. AFTER OWNING THE CAR FOR 2 1/2 YEARS, THE BACK WINDOW IS COMPLETELY UNGLUED IN MANY AREAS. THE WHOLE WINDOW IS SEPARATING FROM THE TOP. THIS IS A VERY COMMON ISSUE WITH THIS CAR( I FOUND DOING A GOOGLE SEARCH AFTER I BEGAN TO HAVE ISSUES) AND NUMEROUS COMPLAINTS HAVE BEEN FILED WITH AUDI OF AMERICA, BY MANY CUSTOMERS FOR YEARS. I FEEL LIKE AS A 'LUXURY' CAR, THIS SHOULD NOT BE AN ISSUE. AUDI KNOWS THIS IS A DESIGN ISSUE, AND ASKS CUSTOMERS WHO PAY $65,000 NEW FOR A CAR, OR IN MY CASE $31,000 USED, TO PURCHASE A NEW TOP COSTING $7-8000. IF YOUR LUCKY, THEY WILL KNOCK 10% OFF. THIS IS A SHAM, AND IS RIDICULOUS. THE COMPANY NEEDS TO BE HELD ACCOUNTABLE FOR THE DESIGN ISSUE. WHEN IT RAINS, WATER LEAKS IN TO THE CAR, WHICH HAS ALREADY COST ME MY BACK UP CAMREA. THE BATTERY IS LOCATED DIRECTLY BELOW IN THE TRUNK AREA, WHICH IS ALSO DANGEROUS. HAD I KNOWN THIS WAS AN ISSUE, I WOULD NEVER HAVE PURCHASED THE CAR OF MY DREAMS. AFTER 2 YEARS OF OWNERSHIP, I AM NOW STUCK WITH A LEAKY VEHICLE, WHICH ALSO HAS EXCESSIVE ROAD NOISE DUE TO THE GLASS SEPARATING FROM THE TOP. I, ALONG WITH MANY OTHERS FEEL THE TOPS, WHICH ARE KNOWINGLY DEFECTIVE, SHOULD BE RECALLED AND REPAIRED AT THE COST OF THE COMPANY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122842August 27, 2018
UNKNOWN OR OTHER
BANG AND OLFISEN SYSTEM SPEAKERS RATTLES A LOT AT VOLUME OVER 50 PERCENT AND SOUNDS VERY DISTORTED AT LOUDER VOLUMES SYSTEM ONLY PLAYS WELL AT 50 PERCENT AND LOWER VOLUME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119956August 14, 2018
UNKNOWN OR OTHER
MY S5 SPORTBACK'S TOP VIEW CAMERA DOES NOT WORK AS DESIGNED. IT REVERTS BACK TO "GRAPHIC" MODE EVERY TIME I START THE CAR. "GRAPHIC" MODE IS SIMPLY A BLACK SCREEN WITH A CARTOON CAR IN THE MIDDLE, AS OPPOSED TO THE ACTUAL "CAMERA" MODE THAT SHOWS YOU WHAT SURROUNDS YOUR VEHICLE. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF THE BACKUP CAMERA, AS YOU HAVE TO GO THROUGH A SERIES OF BUTTON PRESSES TO GET THE CAMERA VIEW, WHICH MIGHT BE DANGEROUS IN A REAL-LIFE SETTING. THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR, AND HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119453August 12, 2018
VISIBILITY/WIPER, UNKNOWN OR OTHER
MY CAR HAS A "TOP VIEW" REAR CAMERA SYSTEM TO AID IN REVERSING. THIS SYSTEM FAILS AND IS IN AN UNPREDICTABLE STATE ON THE SCREEN EVERY TIME I REVERSE, NOT SHOWING THE VIEW AROUND MY CAR. THIS IS DISTRACTING, AND LEADS TO PROBLEMS IN TRYING TO SWITCH MY TOP-VIEW CAMERA ON (IT REQUIRES A COMPLEX SERIES OF 8 BUTTON PRESSES WHILE IN REVERSE!) WHILE BACKING UP. I HAVE NEARLY HIT OBJECTS AND PEDESTRIANS DUE TO THIS SAFETY DEFECT, AND IT DIMINISHES MY ABILITY TO SAFELY OPERATE MY VEHICLE WHEN IT IS REVERSING. THIS SAME DEFECT AFFECTS ALL AUDI MODELS WITH THIS OPTION SOLD IN CY 2017 AND 2018 (INCLUDING A4, S4, A5, S5, Q5, AND Q7). I COMPLAINED ABOUT THIS SAFETY DEFECT TO MY DEALER ON SEPT 17, 2017. AUDI HAS ACKNOWLEDGED THIS DEFECT, AND CLAIMS IT HAS A FIX, BUT HAS REFUSED TO DISTRIBUTE THE FIX TO EXISTING VEHICLES FOR 6+ MONTHS. IN THE TIME IT HAS KNOWN ABOUT THIS ISSUE, AUDI MISREPRESENTED THE SAFETY FEATURES OF THEIR NEW VEHICLES SOLD IN THE US, AND CONTINUED TO SELL VEHICLES WITH THIS EXPENSIVE SAFETY OPTION KNOWING THAT THE SYSTEM DOES NOT WORK PROPERLY -- AND, IN FACT, IS SO DISTRACTING AS TO REDUCE SAFETY WHILE REVERSING INSTEAD OF ENHANCING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118873August 10, 2018
STEERING
I WAS DRIVING THE CAR DOWN A SIDE ROAD AND ALL OF A SUDDEN THE WHEEL LOCKED UP AND THE CAR HAD A MESSAGE 'POWER STEERING MALFUNCTION. DO NOT DRIVE VEHICLE'. LUCKILY FOR ME, I WAS NOT GOING VERY FAST OR ON A BUSY ROAD, AND COULD STOP THE CAR SAFELY. THE WHEEL WAS EFFECTIVELY USELESS AND I COULD NOT MANEUVER THE VEHICLE AT ALL. I HAD THE CAR TOWED TO AUDI AND BECAUSE THERE IS NO 'KNOWN' ISSUE WITH THIS HAPPENING AND THE VEHICLE IS OUT OF WARRANTY, THERE WAS NOTHING THEY COULD DO BESIDES QUOTE ME $3200 FOR THE REPLACEMENT OF THE POWER STEERING RACK. IF SOMEONE WAS DRIVING ON A CURVED ROAD OR ON THE HIGHWAY, I WOULD HATE TO IMAGINE WHAT WOULD HAPPEN. IT WAS NEARLY IMPOSSIBLE TO TURN THE VEHICLE AT ALL. THERE ARE SEVERAL COMPLAINTS OF STEERING PROBLEMS ON AUDI FORUMS AND A COUPLE OF CASES JUST LIKE MINE BUT NO FORMAL INVESTIGATION OR RECALL YET. I HOPE AUDI ACTS BEFORE ANYONE GETS SERIOUSLY HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112801July 21, 2018
POWER TRAIN
I WAS DRIVING ON THE FREEWAY ALL OF THE SUDDEN I LOST POWER AND FELT JERKY MOVEMENTS I HAD TO PULL OVER. OBVIOUSLY I HAD CHECK ENGINE LIGHT COME AND GEARBOX MALFUNCTION MESSAGE. THE PROBLEM TURNS OUT TO BE A MECHATRONIC ISSUE WITH MY VEHICLE THERE'S A TECHNICAL SERVICE BULLETIN ON IT TSB NUMBER IS 10054213-2278. ALTHOUGH I TRIED TO OPEN A CASE WITH AUDI USA. MY CASE GOT DENIED BECAUSE THEY STATED THE CAR IS OUT OF WARRANTY AND BECAUSE IT'S NOT A KNOWN ISSUE ON THE VEHICLE MODEL. I CAN UNDERSTAND THE WARRANTY PART BUT TO SAY THAT IS NOT A KNOWN ISSUE THAT QUALIFIES AS A NON ACCURATE STATEMENT SINCE THERE'S IS AN OFFICIAL TSB ON THE MATTER AND I TAKE THAT AS AN INSULT HONESTLY. I WOULD LIKE FOR SOMEONE TO ADDRESS THAT ISSUE AND MAYBE HAVE AUDI ACKNOWLEDGE THE PROBLEM MORE OPENLY SINCE IT'S SOMETHING THAT'S AFFECTS ALOT OF CUSTOMERS AND AUDI IS GETTING AWAY WITH POOR QUALITY CONTROL ON THEIR VEHICLES. THANK YOU AND HAVE A GOOD DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111108July 13, 2018
AIR BAGS
TAKATA RECALL NOTICE WAS ISSUED BY AUDI OVER 24 MONTHS AGO. AUTHORIZED DEALERS CANNOT SOURCE PARTS TO COMPLETE REPAIR JEOPARDIZING SAFETY OF OUR DRIVERS. DEALERS ARE NOT ABLE TO SCHEDULE OR EVEN FORECAST WHEN PARTS WILL BECOME AVAILABLE. GIVEN THE LENGTH OF ELAPSED TIME AND POTENTIAL DANGER PRESENTED, THIS SITUATION IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099048May 31, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI S5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI FREMONT, 43191 BOSCELL RD, FREMONT, CA 94538) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090488April 27, 2018
AIR BAGS
TAKATA RECALL HAVE BEEN INFORMED BY AUDI THAT AIRBAG WILL LIKELY NOT BE AVAILABLE FOR A YEAR OR MORE. THEY HAVE VERBALLY ADVISED ME TO CONTINUE TO DRIVE THE CAR. HOWEVER, THEIR LETTERS SAY IT COULD CAUSE DEATH TO DRIVE THE CAR. WE ARE RANKED AT THE HIGHEST RISK ACCORDING TO AUDI AS WE LIVE IN SC IN HOT HUMID ENVIRONMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089135April 20, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2008 AUDI S5. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V376000 (AIR BAGS). THE FAILURE WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN BACK THE FOLLOWING DAY TO THE DEALER (AUDI OMAHA, 808 N 102ND ST, SUITE B, OMAHA, NE 68114, 402-393-7000) AND THE TECHNICIAN DENIED ANY RESPONSIBILITY FOR THE FAILURE. THE DEALER STATED THAT THE FAILURE EXISTED PRIOR TO THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084352April 10, 2018
UNKNOWN OR OTHER
THE SUNROOF ON MY BRAND NEW 2018 AUDI S5 EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 50 MPH. THE PIECES OF GLASS FROM THE SUNROOF DAMAGED THE PAINT ON THE ROOF AND TRUNK-LID AS THEY BLEW BACK DURING THE INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082329March 31, 2018
STRUCTURE:BODY
THERE HAS BEEN CATASTROPHIC SEPARATION BETWEEN THE REAR WINDOW AND THE CONVERTIBLE SOFT TOP ROOF. THE WINDOW IS LEAKING AND IS ABOUT TO FALL OUT OF THE FRAME. THIS APPEARS TO BE DUE TO POOR QUALITY OF ADHESIVE USED. DEALER WILL NOT COVER THIS VERY COMMON PROBLEM WITH AUDI CABRIOLETS. NO ABUSE OF THE VEHICLE OCCURRED. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081302March 26, 2018
AIR BAGS
THE AIRBAG LIGHT IN MY CAR CAME ON ABOUT 6 MONTHS AGO. ACCORDINGLY THE CAR FAILED MASSACHUSETTS INSPECTION IN DEC. 2017. AUDI DIAGNOSED THE PROBLEM AS 'DRIVER'S SIDE AIRBAG INJECTOR'. I HAVE BEEN TRYING TO GET MY DEALER TO FIX THE PROBLEM, BUT THEY HAVE NOT DONE SO DUE TO UNAVAILABILITY OF A REPLACEMENT AIRBAG AND INJECTOR. I CANNOT LEGALLY DRIVE MY CAR (NO CURRENT INSPECTION STICKER) AND AM VERY CONCERNED ABOUT SAFETY IN THE EVENT OF AN ACCIDENT. MY AUDI DEALER AND AUDI USA HAVE NOT OFFERED ANY SOLUTION E.G. A REPLACEMENT VEHICLE UNTIL A REPLACEMENT AIRBAG CAN BE INSTALLED (ESTIMATED AT LONGER THAN 4 MONTHS). AUDI IS NOT STANDING BY THEIR PRODUCT IN THIS CASE A $70,000 VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076355March 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 AUDI S5 CABRIOLET. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PAUL MILLER AUDI (179 US-46, PARSIPPANY, NJ 07054) AND WAS INFORMED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067158February 5, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
FORWARD COLLISION WARNING AND MITIGATION SYSTEM (PRE SENSE CITY) DID NOT WORK TO PREVENT AN ACCIDENT WHERE I REAR ENDED A CAR THAT WAS STATIONARY. NO WARNING OR ACTION WAS TAKEN BY THE CAR. POLICE REPORT ATTACHED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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