Audi S5 Complaints

158 consumer complaints on file.

#11542769September 5, 2023
UNKNOWN OR OTHER
The sunroof exploded. Driving on a good quality highway (CA76), no temperature extremes, no bumps or potholes. Heard what sounded like a gunshot. Pulled over thinking it might be a tire failure, to find my sunroof severely shattered. There was no debris inside the car, other than the shattered glass itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528956June 26, 2023
SUSPENSION
My 2018 Audi S5 Prestige with 59K miles meticulously maintained by the dealer had the Suspension Warning light came on about a week ago. I brought it to my local Audi mechanic and they found the right rear spring had broken about 1/3 of the way from the base and the shock had been damaged from the spring breaking. They attributed it low quality steel being used in the springs Audi is using. Luckily it was a rear spring as I understand a front spring breaking at speed could be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516443April 11, 2023
FUEL/PROPULSION SYSTEM, ENGINE
I smelled a super strong gas smell from my car leaking somewhere in the engine hidden by other parts, it smells so bad it’s hard to be in the car it’s a fire hazard. Due to the fuel the car hardly starts due to the fuel not getting to the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505091February 2, 2023
POWER TRAIN
mechatronic unit failed incident : random jerking when driving had to pull the car over car lost power "gear box malfunction" code on my dashboard. after replacing the mechatornic unit had to pay 5127 dollars out of pocket to get fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501840January 15, 2023
UNKNOWN OR OTHER
This vehicle has a failed SOS module, which breaks hands free Bluetooth/emergency calling, which is a safety concern. This also breaks parts of the MMI system that were purchased but now do not function as designed. Audi of America does not seem to take this issue very seriously, as there was a recall but it was cancelled, yet there are still thousands of vehicles affected. I have spoken to several people with same make/model/year vehicle as mine and they have the same exact symptoms. AoA has not seemingly corrected supply chain issues with this defective part. I have been waiting 2+ months for a fix, with little to no timeframe of resolution since purchasing the vehicle. I feel that AoA needs to make more of a good-faith effort for this problem, due to length of resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500623January 7, 2023
FUEL/PROPULSION SYSTEM
Fuel gauge does not move at all and showed tank was 5/8 full. However, when I was on the freeway, the vehicle stalled because I was out of gas. Luckily, I was on the right lane and therefore was able to pull over to the side without an incident. This is a new vehicle with faulty fuel sensors. Audi should have QC'd before releasing the vehicle for sale.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490220October 20, 2022
POWER TRAIN, ENGINE, SUSPENSION
Backup camera, and MMI SYSTEM DONT WORK GOOGLE MAP,suspension front has been replaced at 90k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487356September 30, 2022
FUEL/PROPULSION SYSTEM
Whenever the ambient temperature outside goes above 95F degrees or I sit in traffic for long periods of time the shuts off. Other times it stalls. There are no warning lamps that turn on to warn of impending shut off. When the car was scanned for codes My scanner shows a “low fuel pressure” code or “steam bubble formation” code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485974September 23, 2022
ENGINE, FUEL/PROPULSION SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
I own an Audi 2015 S5 Cabriolet. I bought this new from Strong Audi in Salt Lake City. On September 2, 2022, I was driving it on I 15 south of Provo UT. I was in the middle of 5 lanes of traffic all driving approximately 80/miles per hour. Suddenly, the engine shut down. Thank God the drivers around me were able to avoid me as I had to coast to the right lane at very slow speed. As explained by the service representative at Strong Audi my vehicle has a tendency to vapor-lock in high temperatures resulting in the engine shutting down! He further explained that parts were available for $ 2,200 to correct the situation, but since my vehicle was out of warranty this would be my responsibility. I am of course having the work done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483495September 8, 2022
UNKNOWN OR OTHER
SOS, Bluetooth hands free are all failing to operate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480742August 23, 2022
ENGINE
The 2018 year for the Audi S5 has a notorious rocker arm failure within the engine. Audi is aware of this problem because they have revised the part for later build dates. However, they have failed to remedy the issue for the vehicles that fall within the problematic build dates. Once this failure occurs, it is catastrophic and will require a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474677July 19, 2022
STEERING
The lever that locks and unlocks the steering column for proper driving position fell off. The single bolt holding the lever fell out followed by the lever. This occurred when the driver utilized the lever to reposition the steering wheel. The steering wheel was not locked into position when the lever fell off, so the steering wheel was subject to movement while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466128May 25, 2022
AIR BAGS
I am affected by recall 69R6 for this vehicle. I moved to Germany in 2012 and took my car with me. Audi in Germany refused to honor the recall claiming that it is not applicable to Germany due to different "climate conditions". What can I do (other than shipping the car back to the US) ? Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464574May 13, 2022
ELECTRICAL SYSTEM
The Emergency Call Module Control Unit has now failed for the second time. If the vehicle were to be involved in a crash, the system will not be able to automatically call for assistance. Vehicle is already subject to Audi service campaign 90T2 to reflash emergency call module control unit, however the unit in my vehicle could not be flashed due to it having intermittent errors. The local Audi dealer is stating the next available appointment to diagnose the issue is in three months. After diagnosis there may be a longer wait to obtain required parts. It is dangerous for a safety critical part like this to be out of action for at least 3 months. Audi should place a higher priority on repairing this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421184June 16, 2021
SUSPENSION
The contact owns a 2021 Audi S5. The contact received notification of NHTSA Campaign Number: 21V295000 (Suspension) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to speak with the manufacturer however, there was no response. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419483June 3, 2021
POWER TRAIN
while driving, got a notification on the dash board "transmission malfunction, limited functionality" and a "tpms malfunction" notification. Car seemed like it was skipping 1st and 2nd gear after i continued driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404550March 23, 2021
WHEELS
THE TIRE PRESSURE MONITORING SYSTEM (TPMS) DID NOT FUNCTION AS REQUIRED, AND PRESSURE WAS DANGEROUSLY LOW WHICH SIGNIFICANTLY DAMAGED THE TIRES OVER A VERY SHORT PERIOD OF TIME (2-6 WEEKS). I AM CONCERNED GOING FORWARD IF THE TPMS UTILIZED ON THE S5 DOES NOT FUNCTION AS SHOULD BE EXPECTED PER FEDERAL REGULATIONS. PER 49 CFR 571.138 WHEN PRESSURE OF 1 TIRE UP TO 4 TIRES IS < 25% BELOW COLD INFLATION PRESSURE, A LOW PRESSURE WARNING SHOULD ILLUMINATE AND REMAIN ILLUMINATED. THE TPMS SHOULD HAVE PROVIDED AN ALERT WHEN ONE OR MORE OF MY TIRES WAS AROUND 30 PSI, YET ALL GOT TO UNDER 24 PSI WITH NO WARNING. THE AUDI SERVICE ADVISOR EXPLAINED THAT THE TPMS UTILIZED ON THE S5 IS AN INDIRECT SYSTEM THAT DETECTS CHANGE IN SPEED/CIRCUMFERENCE FOR AN INDIVIDUAL TIRE THAT WOULD INDICATE LOWER PRESSURE, AND IT WILL NOT ALERT IF PRESSURE IN ALL 4 TIRES DECREASES SIMULTANEOUSLY. THIS IS A KNOWN ISSUE, YET AUDI INSISTS THERE IS NO PROBLEM WITH THE SYSTEM FUNCTIONING LIKE THIS. THE OEM TIRES ON THIS VEHICLE ARE VERY LOW PROFILE AND LARGE DECREASE IN PRESSURE IS NOT OBVIOUS FROM VISUAL INSPECTION. SIGNIFICANT PRESSURE REDUCTION OCCURRED MORE RAPIDLY WITH THIS VEHICLE THAN ANY SIMILAR VEHICLES I HAVE OWNED, SO A TPMS THAT CANNOT BE RELIED UPON IS A MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404200March 22, 2021
ELECTRICAL SYSTEM
THE CAR'S BACKUP CAMERA FEED HAS A LOT OF ISSUES FOR MANY OWNERS, MYSELF INCLUDED. THERE IS A PROBABLY 10% CHANCE OF THE BACKUP CAMERA NOT TURNING ON WHEN I FIRST START THE CAR EACH TIME. LOTS OF OTHER OWNERS ARE HAVING SIMILAR ISSUES ON THE A5/S5/RS5 PLATFORM FROM SIMILAR YEARS. IF YOU GOOGLE THE FOLLOWING: "SITE:A5OC.COM BACKUP CAMERA" YOU CAN SEE LOTS OF THREADS FROM A FORUM DEDICATED TO THE ABOVE MODELS. THE FAILING BACKUP CAMERAS ARE DANGEROUS SINCE THEY INTERMITTENTLY FAIL. SOMETIMES I CATCH MYSELF STARTING TO REVERSE ASSUMING THE BACKUP CAMERA WILL COME ON BUT IT NEVER DOES. THIS ISSUE HAS BEEN HAPPENING FOR A WHILE NOW. I WILL PUT AN ESTIMATE FOR WHEN IT FIRST APPEARED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394306February 2, 2021
STEERING
MY 2015 AUDI S5 IS GETTING FAULTS ON THE STEERING AFTER DRIVING IN THE RAIN ONE NIGHT WHILE DRIVING A RED LIGHT TURN ON AND HAD LOSE ALL POWER STEERING AND WAS NEARLY UN-DRIVABLE. DESCRIPTION NHTSA RECALL NUMBER THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT (WHICH COULD ONLY OCCUR WITH VERY COLD AMBIENT TEMPERATURES). IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT WILL BE REQUIRED AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. 15V452
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373431November 6, 2020
POWER TRAIN
AFTER THE CAR SITS OVER NIGHT, AND IS DRIVEN W/O BRING WARMED UP IT SLIPS GOING INTO 1ST AND 2ND GEAR, ROUGH DOWNSHIFT OR SLIGHT BUMP WHEN COMING TO A STOP, AND A ROUGH IDLE AND NOISE COMING FROM THE TRANSMISSION WHEN IN PARK. CAR HAS 87K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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