Alfa Romeo Stelvio Complaints

215 consumer complaints on file.

#11564801January 11, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2020 Alfa Romeo Stelvio. The contact stated while driving at various speeds, the vehicle sputtered, lost motive power, and stalled. The contact stated that after coasting to the side of the roadway, the vehicle was restarted. The contact stated that after restarting the vehicle, the START/STOP light was displayed on the instrument panel. The contact stated that the vehicle was towed to the dealer and was diagnosed and determined that a tune-up was needed. The dealer did not complete a tune-up. The vehicle was then towed to an independent mechanic where it was diagnosed and determined that engine oil had mixed with coolant and then leaked into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that there was no recall on the VIN. The contact was referred to the NHTSA Hotline to file a complaint. The approximate failure mileage was 60,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564673January 10, 2024
ENGINE
Was driving home with my fourteen year old daughter and started to smell a burning smell and began to lose power in the vehicle. Warning light came on that oil level was low. Pulled over as safely as I could on a busy four lane road and opened the hood and saw engine oil and coolant mixed and sprayed all over the engine. Car had never leaked any type of fluids prior to this incident. Had the car towed to one repair shop and was told it would need a new engine. Had it towed to an Alfa Romeo dealer two hours away and was told it needed a new engine too. Initial quote from dealer for a new engine and labor was $22,000. This car is barely worth $20,000. Third party warranty (I bought car used from a dealer) will only pay for gaskets. After weeks of warranty company asking for tear downs of engine and other things, price has risen to $35,000! While reasearching engine malfunctions on Alfa Romeo Stelvios, I have come across many people with similar sitations as mine. Engine replacements at 30,000, 40,000, 50,000 miles. My car has 39,000 miles. This should never happen to car with such low mileage. Called Alfa Romeo customer care and was told that previous owner was not compliant with maintenance and warranty was voided. How do they know that for sure? Just because you don't get your vehicle serviced at the dealership, your noncompliant? I believe that this needs to be looked at from a safety perspective that Alfa Romeo is not doing. During loss of power on busy road and only being able to go 10 mph, we could have easily been rear ended. This total abuse of negligence from Alfa Romeo to recall these engines and fix them, to the warranty company not paying for the engine replacement/repairs, and to the dealer that is charging this extreme amount of money for this. Car insurance will not pay for this as this is mechanical and was not involved in a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563485January 4, 2024
ELECTRICAL SYSTEM
When attempting to start the car using the push-button on the steering wheel, the engine did not crank and several system alerts were visible on the display (no warnings prior to this). Smoke began billowing from under the hood and left-front wheel arch after a few seconds. It was towed to the shop, the problem reproduced, and found to have a corroded main grounding wire going from the transmission to the frame. It is clear that the ground wire, which is not insulated or covered in any way, was not sufficiently grounding the electrical systems. Thus, the path of least resistance was the smaller gauge wiring in the electrical harness to include the ABS and starting/charging circuits which melted under the higher load. The extent of the damage is still being evaluated at the repair facility. This defect in the electrical circuitry could, at worst, have caused a fire, but thankfully just left us stranded. It is believed this problem could occur even while driving creating a serious condition and potential for an accident or injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561407December 21, 2023
ENGINE, ELECTRICAL SYSTEM, STEERING
Driving on highway lost full power of engine. Throttle body control message came on . Then steering wheel started to stiffen up . Terrible experience and scary lucky was able to gain control on vehicle and pullover . Reading reviews after getting this vehicle 2 years later that it’s common in most car of this make and very unsafe . Dealer doesn’t help and warranty is crap leaving you going to the dealer several times spending dollars on the same safety issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559175December 8, 2023
SEAT BELTS
[XXX] [XXX] USA To: Jean-Philippe Imparato (CEO )cordon Angelli 200 Turin 10135 Italy And separate mailing to Larry Dominique SVP AlfaRomeo USA 1000 Chrysler Dr Auburn Hills, MI 48326 The driver side seat belt anchor retractor popped loose while driving (serious safety condition) took it to Ziegler service a where Cam Svc mgr, Var of parts and Evan chief service tech couldn’t figure out why that happened 11/10/2023 9am please look into and advise as this is a 2024 Alfa Romeo stelvio competizione vin # [XXX] with only589 miles on it at the time the anchor popped loose completely. Makes for an uneasy feeling to drive with full safety confidence. Also copy Alfa Romeo Type Subsidiary (S.p.A.) Area served Worldwide Key people Jean-Philippe Imparato (CEO and Larry Dominique USA SVP How could such a safety item be missed and now will it happen again as is a significant safety concern , please write back with some explanation thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557902December 1, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Alfa Romeo Stelvio. The contact stated that while driving at approximately 35–45 MPH, the check engine warning light illuminated. The “Do Not Drive” message was displayed. The contact called an independent mechanic and was referred to the dealer. The vehicle was taken to the local dealer, where it was determined that the engine needed to be replaced. The contact stated that the failure was related to NHTSA Campaign Number: 21V878000 (Fuel System, Gasoline). The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 32,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546618September 26, 2023
ENGINE
Engine blew at a bit over 40000 miles. There were regular oil changes and service done. The car of this quality and price should never have the engine blown at this amount of miles. It happened right after oil change and inspection, which confirmed everything was fine with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544338September 13, 2023
ENGINE
The contact owns a 2019 Alfa Romeo Stelvio. The contact stated while driving approximately 35 MPH, the engine seized without warning. The vehicle was towed to the local dealer, where it was diagnosed that coolant had entered the engine. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 18V635000 (Engine and Engine Cooling). The manufacturer was contacted and opened a case, but no assistance was provided. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535092July 28, 2023
ELECTRICAL SYSTEM
The battery shuts off the main screen making it difficult to navigate. The battery doesn't get charged adequately and that affects the electronic displays. This flaw could affect GPS, navigation as well as other essential electronic components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533733July 21, 2023
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Vehicle stalled loss power on highway while driving 70mph almost got rear ended. Was able to exit highway and park vehicle. Shut it off for 10 minutes started back up put in reverse car would move at all put it in drive still wouldn’t move. This is very dangerous I couldn’t have been killed. Check engine light came on and stayed on. Stop/Start stated unavailable and service engine soon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531124July 9, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The car will shut off in traffic out of no where. While driving the cars speed randomly will decrease to 15 miles and hour on the interstate almost causing a crash. When the cars speeds decreases randomly it does not all you to accelerate. Therefore the car is just going 15 miles an hour on a highway of no less than 65 miles. This has happened multiple times in the last 2 months. I see there was a recall of the same vehicles for the same issue a few years ago but this vehicle wasn’t listed yet it is experiencing the same issues. Have spent countless dollars and the problem is still not fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517671April 18, 2023
POWER TRAIN
My car has had numerous issues/errors and drivabilty concerns over the last 3 years with the automatic torque vectoring (ATV) system. The vehicle has unstable/unusual driving when the system is malfunctioning and the system does not store any error codes when the car is turned off. The vehicle has been to 2 different dealers more than 6 times and they are unable to find the root cause. I have to drive straight to a dealer to have the codes read as soon as there is a malfunction because it all gets erased when the car is shut off. This is a safety issue that the manufacturer cannot figure out how to fix on my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516936April 13, 2023
UNKNOWN OR OTHER
Sunroof Exploding, I was driving down a smooth California freeway at about 70mph..It was about 72 degrees out, I had my A/C at about 65 degrees, Sunroof closed, along with all windows & all of a sudden, my Sunroof exploded..I had glass coming down on me & flying around cabin..I had a few small cuts, luckily I had big full sunglasses on, as 3 days before I had eye surgery..My car does not have a scratch on it as it is in mint condition, 39,700 miles on it..Nothing had fallen on sunroof, had not gone under overpass & something dropped! I know how a flying rock will travel, it follows the airflow..Look at the top of any car & you will find no chips or scratches from a rock..Yes, the front of your car or maybe a glancing chip on a windshield, but not on top of car! I have looked up on internet & have seen a good number of same problems with with Alfa Romeo & other brands.. I took my Alfa to my dealer who always services my car & they said, to bad, out of Warranty..It is your problem! Alfa Romeo says my car is 4 months outside warranty & will not cover the cost of the EXPLODED Sunroof Glass.. When is a Sunroof glass Exploding a warranty item? This is a design flaw / problem & EXTREAMLY dangerous when it explodes with no warning.. Talking to Larry Dominique, Senior Vice President of Alfa Romeo, they all say, never heard of this problem, when of course they DO!!! Alfa Romeo Not wanting to take care of my problem & saying they have never heard of it happening before & that it is out of Warranty is a VERY Dangerous Joke!! I am writing to you / NHTSA to get a response & this NEEDS to be investigated immediately!! you / NHTSA has been notified as of today April 13, 2023 at 2pm PT...My car can be inspected at anytime & pictures available. I want & deserve a response about my issue ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514181March 28, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
The contact owns a 2018 Alfa Romero. The contact stated that the vehicle was serviced and repaired under NHTSA Campaign Number: 18V205000. The contact stated that while driving at approximately 25 mph, the windshield wipers engaged without being activated, and there were unknown safety warning lights flashing on the dash, and the automatic starter was not working. The vehicle was towed to a dealer where the body control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified and stated that there is a two-year warranty on the repair. The manufacturer provided no further assistance. The failure mileage was approximately 54,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502931January 21, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
Leasing car since November 11, 2023. Car has been in service four times for various problems regarding engine light on, throttle problems, gas emission problems, headlight not working, heater not working, I am very anxious and fearful of driving car. Dealership has had car in for service more than I have had car in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498711December 23, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
Body control module While driving in rain, received multiple incorrect messages on dash screen, horn began to beep. Unable to turn horn off until parking and disconnecting the negative battery cable. Had body control module replaced. Two weeks later, driving in rain: multiple warning lights appeared. Monitor said passenger and driver doors were open-they were not. Gas gauge became 'unavailable,' displaying only empty tank. Lights flickered on and off in cabin. Dealer said this was never a recall issue. Alfa says it was but the recall 'expired, so not eligible to fix' This is recall number U36. Obviously still a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493070November 10, 2022
POWER TRAIN
When leaving to go to work, I pressed the button on the gear shift to put the car into reverse and then drive. I heard something click into the cupholders as I drove. It was the gear shift button. The plastic actuator button fell off completely. It would not fit back in. I think the plastic broke. I continued to drive to work, but when I got to work, I could not put the car into reverse. I was able to pull into a space, and put it in Park (which is a different button on top of the gear shift). When I returned to my car, it was impossible to move the car out of park. Manually putting the button back on, or taping it into position did not work. There was no override (I called the dealer to verify what I should do). Trying with my fingers to push the keypad inside did not work. I had to have the car towed to the dealer. The tow truck driver had difficulty also, as he could not put it into Neutral to avoid damage. There is a bolt on the transmission underneath to take it out of gear, but the dealer said that requires a special aftermarket tool, not provided with the vehicle. It was impossible to get the car out of park by trying to insert fingers or other objects into the hole where the button had been. This was literally a walk home scenario. With this plastic button broken - the car was stuck in a parking garage in park indefinitely. Only the tow truck driver's persistence of jamming different kinds of objects into the gear shift for over 35 min allowed him to finally be able to activate the switch with the button missing. It's at the dealer now, but I was basically stranded with no ways to override this and get the car in gear. This seems like a concern (and a fairly simple root cause to solve with a more robust button - or a minimum some kind of accessible alternative method to get out of park)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483884September 11, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, STRUCTURE:BODY
Water discharge on the passenger side whenever the AC is switched on and the car is driving. The water leak led to electrical malfunction with electrical lights switching on even when the car is switched off or the lights switching off when the car is in motion. The water on the passenger side was a nuisance for a long time but when the electrical system went haywire, it became a safety risk especially during night driving when the lights may switch off abruptly. The water leak incident was first reported to the dealership on March 6th, 2021. We did not drive the car around much in the year due to covid. We subsequently reported the problem to dealership in March and May of 2022 (start of the summer months). The water leak continued to happen and we ignored it for a while until Aug 6th 2022 when we took a long trip and the passenger side was completely soaked. The electrical malfunction started happening sometime after. Eventually, on Sept 6th 2022, the car battery died as the lights were running throughout the night. The water leak incident has been looked by dealership and they did found dampness on the passenger side but could not recreate the issue. The car has been with dealership since Sept 7th 2022 for them to check for electrical and water leak issue. The videos of the incidents could be found here: https://www.dropbox.com/sh/plin71ez82sflh3/AADR4qOJ744_dtoInw0y108Ha?dl=0
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438167October 26, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
As I am merging onto the highway during high traffic, I hear what sounded like a shotgun/explosion. I immediately swerve to the side of the highway, scared, alarmed, and in fear of causing a major accident. As I inspected the car, I noticed no damage to the body but only to find my sunroof glass was shattered. According to the experts, they stated "there is no apparent impact zone, and if there was, it would show damage inconsistent to what actually occurred here." Looking at the images/videos taken from the incident, the sunroof appeared to have imploded outward, and nothing penetrated the glass from outside forces aka. a rock, a bird, debris, etc... The entire sides of the sunroof all broke outwards. The corporate people at Alfa Romeo said it was due to 'outside forces' but with no evidence of such. This is clearly a manufacturer problem, and if not addressed, can cause severe injuries and in worst case, fatalities. The car has less than 8k miles and is brand new. I am traumatized, concerned and frankly upset about this whole ordeal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437536October 20, 2021
UNKNOWN OR OTHER
Driving on the highway at 60mph, my sunroof exploded very unexpectedly and very loudly. It shattered along the front and sides but not anywhere at the center. Sunroof was closed and had only been used 1 time in the month I had the vehicle. Nothing hit me as no vehicles were anywhere near. The dealership managment is saying it had to be caused externally yet their own technicians said it was defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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