2022-2024 Audi Virtual Cockpit Blank Display TSB

Audi has released Technical Service Bulletin (TSB) 90 24 01 2068380/4 to address a common issue where the Virtual Cockpit display goes blank or shows various warning lights. This TSB, dated June 5, 2024, supersedes previous bulletin 24-76 from February 6, 2024, and applies to various 2022-2024 Audi models, including the 2023 Audi Q8 manufacturer_communication.

The bulletin identifies a specific diagnostic trouble code (DTC) that technicians may find, pointing to a hardware problem within the instrument cluster.

Symptoms

Owners of affected Audi vehicles may experience the following issues:

• "The Audi Virtual Cockpit display is blank."
• "Various warning lights are lit on the Audi Virtual Cockpit."

Fault Codes / DTCs

When diagnosing this issue, technicians may find the following diagnostic trouble code (DTC) stored in the Instrument Cluster control module -J285- (diagnostic address 0017):

Code	Description	Symptom Code
B200049	Control module faulty static/active	10485833

Technical Background

Audi has determined that a hardware issue within the Virtual Cockpit itself is the root cause for the display going blank. An optimized instrument cluster hardware is now in production to prevent this issue in newer vehicles.

Diagnosis

To diagnose the issue and prepare for repair, technicians are instructed to document the production date of the instrument cluster. This involves using Self Diagnosis, selecting diagnostic address 17, and then navigating through the control module OBD dropdown to select Identification. From there, they will click "show expanded identification" to expand the "Fazit identification" and note the "Day of manufacture."

Repair Procedure Summary

The primary repair for this condition involves replacing the Audi Virtual Cockpit -J285- unit. The replacement procedure must follow the detailed instructions provided in the ELSA repair manual.

Required Parts

Technicians should consult ETKA for the latest information and part numbers for the following components:

• Instrument Cluster: Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed per the repair manual

Warranty Information

This repair is covered under warranty for vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, G10 claim type should be used after verifying owner eligibility. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

• Service Number: 9025
• Damage Code: 0040
• Labor Operations: Remove and replace dash panel insert (9025 XXXX), Self-diagnosis (0129 0050)
• Diagnostic Time: GFF (0150 0060), up to 100 TU
• Claim Comment: As per TSB 2068380/4

Important Warnings

Owners should be aware that if their vehicle is outside of any applicable warranty, this Technical Service Bulletin is for informational purposes only, and the repair costs may not be covered.

Owner Action

If your 2023 Audi Q8 manufacturer_communication or other affected Audi model is experiencing a blank Virtual Cockpit display or showing warning lights, and you suspect DTC B200049, it is recommended to schedule an appointment with an authorized Audi dealership. They will be able to diagnose the issue using TSB 2068380/4 and perform the necessary instrument cluster replacement.

---

Source: NHTSA ID: 11002906