Volvo XC60 Complaints

656 consumer complaints on file.

#11681165August 17, 2025
ELECTRICAL SYSTEM
Acceleration from standing position
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680695August 14, 2025
UNKNOWN OR OTHER
On several occasions while loading items into the rear storage area, the rear hatch suddenly closed on me without warning, striking me on the head and pinning me under it for several seconds until I was able to force the hatch open. After the first couple of incidents, I thought that maybe I had inadvertently placed my foot under the rear bumper and triggered the swiping sensor causing the hatch to close. After being aware of the very sensitive sensor, I made sure my feet are not anywhere near the bumper, but l am still experiencing the same problem when I am standing near the rear bumper for any length of time loading items into the rear storage area. The owner’s manual describes a beeping sound emits when the rear hatch is opened and closed when using the swiping method under the rear bumper with a leg. I did not hear any warning sound and now that I am aware of this warning method, I listen for it and still do not hear the sound. I have taken the vehicle to the dealer for an inspection. While there they activated the rear hatch in my presence with the swiping motion and said that they could hear a faint beep sound which they explained is the same on all Volvo SUV’s. They demonstrated the swiping method on another SUV while I was there. Again, I did not hear the warning sound, but they were able to hear the faint sound. I was informed by the service advisor that there was no remedy to make the warning sound louder. It should be noted that the approximate date listed is the last time it occurred. It started shortly after purchasing the vehicle on August 31, 2024 and occurred on serveral occasions throughout ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677999August 2, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera failed while backing up. 07/28/2025 Screen went black. Other computer controlled functions also failed concurrently, e.g, climate control, audio warnings, map display Screen blackout has happened several times while driving, but backup camera failure while car was backing up was worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676798July 28, 2025
ENGINE, FUEL/PROPULSION SYSTEM
02/15/2025 I received a letter for oil consumption recall that was dated on 02/03/2023. Appointment was made same day I received the letter on 02/15/2023 and appointment couldnt be set sooner then 02/23/2023 which is the date the Oil consumption was done at Volvo of Bellevue. They changed the oil and sealed it and had me drive it 1000 miles, they said I didn't have an oil consumption problem and I disagreed because I told them I have to put in oil all the time. They said it has exceeded the 8yr or 100K miles of the extended warranty of the vehicle which ever comes first. I argued it had less then 100K miles when I got the letter on 02/15/2023 and the appointment couldnt be set til 02/23/2025 and Volvo of Bellevue said not to worry about it and they would take care of the recall. But after they had me pay for the oil change they said it exceeded the 100K miles and 8 yrs age of the vehicle. I argued the letter was sent to me after the vehicle was 8 years old and the avg miles of 12K was over 100K miles and I argued this was a known problem with Volvo but they kept on selling these vehicles knowing these vehicles have oil consumption problems. They refused to fix the car unless I paid them Thousands and thousands and thousands of dollars. I trusted what they told me that there was no oil consumption and in less then 7K miles later my engine smoked from their oil change and there was no oil in the vehicle as the engine had consumed all the oil and my car sat in my driveway for 22 months and I replaced many parts and still car wouldn't run. I took it back to Bellevue Volvo on 07/23/2025 to see what was wrong with the vehicle and they said the pistons were bent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675772July 23, 2025
ENGINE
In April 2025, the engine on our 2024 Volvo XC60 B5 Plus AWD failed suddenly with only 7,000 miles on the vehicle. The vehicle is leased and under full factory warranty. Volvo’s dealership confirmed the engine requires a full OEM replacement. However, our insurer, State Farm, is refusing to authorize a new OEM engine and is instead forcing the installation of a salvaged engine from a wrecked vehicle. This creates significant safety risks: • The salvaged engine’s crash history and internal integrity are unknown and cannot be verified. • It bypasses Volvo’s safety testing and voids the factory warranty, removing manufacturer oversight for future issues. • The use of non-OEM parts violates the lease and risks improper compatibility or undetected damage, affecting vehicle safety and reliability. The original dealership admitted they never performed a full internal inspection of the failed engine, relying only on spark plug checks and a borescope scan. State Farm denied coverage for a $1,299 tear-down at another Volvo dealer that would have confirmed the root cause. Instead, State Farm arranged a “second opinion” at the same original dealership without notifying us and presented this repeat review as independent confirmation. We have now been without a safe, functioning vehicle for over 80 days. State Farm’s insistence on using salvaged parts instead of OEM components not only violates our lease terms but undermines manufacturer safety standards and exposes us, and potentially other consumers, to heightened safety risks if this practice is systemic. No warning lamps appeared prior to the engine failure. This refusal to restore the vehicle to OEM condition represents a serious safety concern that should be reviewed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674204July 17, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
I am writing to formally express my significant concerns and dissatisfaction with the recurring software and system issues I have experienced with my Volvo XC60, purchased on 1st February 2025, approximately four months ago. The vehicle’s Vehicle Identification Number (VIN) is [XXX] . Since taking delivery, I have encountered multiple persistent problems that have severely impacted the vehicle’s functionality and my overall driving experience. These issues include: Car Sensors: The sensors frequently malfunction, leading to inconvenience and raising serious safety concerns. Heads-Up Display: The display intermittently shuts off, limiting access to critical driving information. Cruise Control: This feature is entirely non-functional, significantly detracting from the driving experience. Sound System: Following a recent service visit, the audio system has completely stopped working, with no sound from the music system, indicators, or system alerts. Check Engine Light: The malfunction indicator lamp (MIL) repeatedly illuminates, suggesting potential issues with the engine or related systems, likely triggered by sensor malfunctions. This persistent warning heightens my concerns about the vehicle’s safety and reliability. Despite multiple visits to your service center—exceeding ten occasions—these issues remain unresolved. The service team has typically reset error messages or updated the software, only for the problems to reoccur shortly thereafter. Most recently, the sound system failure emerged post-service, further compounding my frustration with this brand-new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674057July 16, 2025
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Manufacturer Recall NumberR10320 NHTSA Recall Number25V282 the recall for "Camera is Temporarily Not Available" was preformed at dealer on Monday 7/14/2025 today the same message appear on the display screen when I went to backup in a parking lot. Software version shows it as unto date in settings 3.7.##
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672211July 9, 2025
TIRES:SIDEWALL, TIRES
Four tires purchased June 2022. As of July 2025 with 17,500 miles on the tires there is ozone/weather cracking on the entire tire and the sidewall near the rim is failing with the cord visible on one tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672120July 8, 2025
SERVICE BRAKES, WHEELS
Yesterday, while driving on highway, I received a tire pressure warning for all four tires. I filled all tires to the recommended 35psi. The warning went away. Today, after I parked my vehicle, I saw a “parking brake service required” message on my dash. The “park” indicator on my dash started flashing. Now, I’m worried about a brake failure. I only mentioned the tire pressure warning bc I’ve never had multiple error messages like this before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669472June 26, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
On 6/24/25 warning given that rear camera — actually all cameras — were unavailable. Cameras remained unavailable for several hours, when they “magically” came back on. 6/24/25 — radio sound disappeared. Only returned after a hard reset of the center infotainment system. 6/25/25 — another warning that cameras were unavailable, but as quickly as it flashed on, it went off, and cameras were available. 6/25/25 — entire infotainment center and air handling/ac system went black while i was driving. Center re-set itself while i was driving. Warning light that cameras were unavailable also flashed on then off. 6/25/25 — Vehicle, which was only purchased on 6/18/25, was picked up by dealer for investigation. 6/26/25 — Told that problems are known by Volvo, apparently related to a software update instituted after a 3/25 recall for same problem, and that multiple vehicles are reporting same and continued issue. Software updated is “promised” but date undetermined.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667647June 18, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
For more than a year, we have experienced issues with the infotainment system. Despite many trips to the dealership it has not been fixed. The infotainment system randomly shuts down and or reboots, which seems to affect other systems like turn signals, climate control, lane departure alerts, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667548June 17, 2025
STRUCTURE:BODY
Factory installed windshield is leaking profusely due to faulty adhesive/primer. This is a well known issue that causes havoc on vital electronic systems and should be a national recall. The loose windshield bond can cause the windshield to detach during a crash. The failed windshield bond compromises the structural integrity of the roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667577June 17, 2025
VISIBILITY/WIPER
The rear side windows on my 2025 Volvo XC60 B5 Plus AWD exhibit a persistent “smoky” or hazy appearance when viewed through the rearview mirror or directly from inside the cabin. The issue is most noticeable during daytime when light hits the glass at an angle, or at night when headlights from other vehicles shine through the rear windows. The affected glass appears to have a bluish or foggy tint that creates a distorted or “cold” appearance, reducing rearward visibility. This appears to be a defect with the window glass itself—possibly related to factory tinting, lamination, or an optical coating. The windows are original and available for inspection upon request. Safety Risk: This visual distortion significantly impairs rear visibility, especially when relying on mirrors at night or during lane changes. It compromises safe operation of the vehicle by creating unclear visual cues. Passengers and other road users are at risk due to reduced driver awareness of approaching vehicles or obstacles. Dealer Confirmation: I have not yet received formal acknowledgment or confirmation from the dealership, but I plan to raise the issue at my next service appointment. Online forums and other owner reports suggest this is a known issue affecting multiple recent Volvo models. Inspection: The vehicle has not yet been inspected for this issue by Volvo, police, or insurance representatives. I am willing to make the vehicle available for inspection. Warning Messages: There were no warning lamps or dashboard alerts associated with this issue. The condition was present from the time of delivery and has not worsened but remains consistently visible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666124June 10, 2025
EQUIPMENT:EMERGENCY:FIRE SUPRESSION
The contact owned a 2015 Volvo XC60. The contact stated that while driving on a main road at 25 MPH, when a message was displayed on the instrument panel that stated "Engine Performance Degraded" and the vehicle experienced a significant reduction in automotive power, the contact proceeded to pull over and a few moments later smoke was emitted from the front end of the vehicle, the contact immediatley exited the vehicle and shortly afterwards the vehicle was engulfed in flames. The contact mentioned that the vehicle was serviced at the dealer prior to the fire. The origin of the fire was unknown. The vehicle was unoccupied during the fire. The location of the fire was the front passenger side of the engine compartment. The fire department arrived to extinguish the fire. A fire department report was filed. A police report was not filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 108,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11665042June 5, 2025
UNKNOWN OR OTHER
Camera intermittently stops working with "Camera temporarily unavailable" message. This last a day or two and then it "fixes itself". This is a safety issue that MUST be fixed, Volvo has known about this for years and has done nothing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664921June 4, 2025
ENGINE
Vechile is consuming oil rapidly, Warning light comes on says that the vehicle is unsafe to drive. We had an oil consumption test at the Franklin TN Volvo dealership and it failed. There is also a quality bulletin issued by Volvo and extended warranty to 100K miles or 8 years, we fall outside the years. The warning lights started coming on around 78K miles. This is a know vechile manufacturing defect and feels unsafe to drive and expensive maintain and repair (10K) estimate from dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663460May 28, 2025
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
The trunk of the car automatically closed and hit my head as I was picking up my groceries.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11661267May 15, 2025
UNKNOWN OR OTHER
The infotainment center in this vehicle controls multiple features including HVAC, mapping, etc. Mine reboots 3-10 times per day. This causes windows to fog, consule and speed to go blank along with many other important features. I've had it in the shop multiple times and finally they told me that Volvo won;t replace under warranty unless it fully crashes. This isn;t living up to their written warranty and is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659870May 9, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I was backing up out of my driveway and the camera was not available, nor did the sensor work while I was backing up. I hit a parked car as a result of this, resulting in damage to the back of my car. This has happened before, but never resulted in an accident until this time.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11659715May 8, 2025
ELECTRICAL SYSTEM
I am submitting this report to formally document a significant safety issue involving the Driver Display Module (DIM) on my Volvo XC60. Prior to reaching 45,000 miles, the DIM began to intermittently glitch, displaying only a barcode-like screen. This eventually progressed to complete failure of the unit with complete lack of digital driver display without analog back-up. As a result of this malfunction, all critical vehicle information became inaccessible, including the speedometer, odometer, fuel level, gear selection, and dashboard warning indicators. This failure severely impairs the driver’s ability to safely operate the vehicle, as it removes access to essential operational data necessary for safe driving and decision-making. I reported this issue to Volvo Customer Support, but they were dismissive of the concern and offered no meaningful resolution. In researching the problem, I found multiple similar complaints documented in online automotive forums, suggesting that this is not an isolated incident but rather a recurring defect among Volvo XC60 vehicles. Given the safety-critical nature of the driver display and the fact that this failure occurred in a relatively low-mileage vehicle, I believe this issue warrants investigation by NHTSA. The frequency of these failures and the serious risk they pose to driver awareness and vehicle control support the need for a safety recall. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Volvo XC60