Volkswagen CC Complaints

983 consumer complaints on file.

#11021838September 6, 2017
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WOULD CRANK WHEN ATTEMPTING TO START THE VEHICLE; HOWEVER, THE VEHICLE WOULD FAIL TO START. THE CONTACT HAD THE VEHICLE TOWED APPROXIMATELY SIX TIMES TO THE VOLKSWAGEN OF PANAMA CITY DEALER (3605 E 15TH STREET, PANAMA CITY, FL 32404; 850-252-4732) WHERE IT WAS DIAGNOSED THAT THE STARTER AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT REPLACED THE MODULE ON THE VEHICLE AND THE VEHICLE FUNCTIONED PROPERLY; HOWEVER, SHORTLY AFTER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC AT PEPBOYS WHO TIGHTENED THE MODULE, CAUSING THE VEHICLE TO FUNCTION PROPERLY. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY LOST POWER AND STALLED. THE CONTACT HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. AFTER OBSERVING THE VEHICLE, THE CONTACT REALIZED THAT THE VEHICLE OVERHEATED. THE CONTACT COOLED THE VEHICLE WITH COKE BEFORE BEING ABLE TO CONTINUE TO DRIVE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE REPAIR PARTS WOULD BEGIN TO BE ISSUED IN OCTOBER OF 2017. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021093September 1, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2010 VOLKSWAGEN CC. WHILE THE CONTACT WAS ACCELERATING FROM A STOP SIGN, ANOTHER VEHICLE TRAVELING SOUTH CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE NECK, SHOULDER, LEG, LOWER BACK, AND WHIPLASH THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO FINDLAY VOLKSWAGEN (LOCATED AT 983 AUTO SHOW DRIVE, HENDERSON, NV 89014, PHONE NUMBER: (702) 558-6600). THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER:16V078000 (AIR BAGS). THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD SEND A REPRESENTATIVE TO INSPECT THE AIR BAGS. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11020510August 30, 2017
ENGINE
THE CAR IS STALLING WHILE DRIVING AT MEDIUM OR HIGH SPEED - IT SEEMS THAT THERE IS NO MORE OR TOO MUCH GAS COMING INTO THE ENGINE. I HAD THE FUEL SYSTEM CLEANED ALREADY ONCE AND THE PROBLEM SEEMS TO REAPPEAR - I USUALLY TAKE MY FOOT OFF THE ACCELERATOR UNTIL THE ENGINE SEEMS TO OPERATE PROPERLY - THIS COULD BE A DANGEROUS ISSUE IF SOMEONE UNAWARE OF THE PROBLEM WERE TO DRIVE THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020271August 29, 2017
ENGINE
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SURGED FORWARD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (ANDY MOORE VOLKSWAGEN OF AVON, INDIANA), BUT THEY COULD NOT REPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY ONE YEAR ON A DAILY BASIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019521August 25, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FLEMINGTON VOLKSWAGEN IN FLEMINGTON, NEW JERSEY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER ALSO STATED THAT THERE WERE NO REPORTED DEATHS ASSOCIATED WITH TAKATA AIR BAG RUPTURES AMONG VOLKSWAGEN VEHICLES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018923August 22, 2017
ENGINE
THE TIMING CHAIN ON MY 2012 VOLKSWAGEN CC FAILED UNDER NO FAULT OF MY OWN. THE VEHICLE HAS 65K MILES ON IT AND THE REPAIR SHOP IS CITING THAT AN ENTIRE ENGINE IS NEEDED TO REPAIR THE VEHICLE WITH A COST OF $7,000. I HAVE REACHED OUT TO VOLKSWAGEN OF AMERICA AS WELL AS THE DEALERSHIP, I PURCHASED THE VEHICLE FROM, NEITHER HAVE OFFERED ANY RELIEF. THIS HAS POSED A TREMENDOUS IMPEDIMENT ON MY LIFE AND THREATENS TO RUIN MY CREDIT AS I AM STUCK PAYING FOR A VEHICLE THAT I CANNOT DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015884August 17, 2017
ELECTRICAL SYSTEM
MY BACK UP LIGHTS DON'T WORK AND MY TRUNK WONT OPEN. I BROUGHT NEW LIGHT AND THEY STILL WONT COME ON. THE TRUNK WONT OPEN FROM THE REMOTE OR THE DOOR. I HAVE TO PUT DOWN MY BACK SEAT AND USE THE EMERGENCY OPEN LATCH TO OPEN THE TRUNK. I TOOK IT TO THE DEALER AND THE PICTURE BELOW IS THE PROBLEM THE TRUNK WIRING HARNESS HAS A FEW WIRES BROKEN AND WAS TOLD IT COULDN'T BE FIX IT HAD TO BE REPLACED. THIS SEEMS TO BE A PROBLEM THAT A FEW OF THESE CARS HAVE HAD WHY HASN'T THERE BEEN A RECALL. I COULD HAVE BEEN IN AN ACCIDENT NOT KNOWING MY BACK UP LIGHT WASN'T WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013680August 8, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED THE RECALL NOTICE DATED APRIL 2016 THAT INDICATED THAT I WOULD BE NOTIFIED WHEN THE PARTS WOULD BE AVAILABLE. NOW 16 MONTHS LATER AND NO ADDITIONAL INFORMATION. I CALLED VW CUSTOMER SERVICE AND THE LOCAL DEALER BUT STILL NO HELP. VW TOLD ME TO WAIT 2/3 WEEKS. THAT WAS 2 MONTHS PAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013767August 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNED A 2013 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 50 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY AND WAS REAR ENDED BY THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND TOWED TO AN IMPOUND. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. ADDITIONALLY, THE CONTACT STATED THAT SHE WAS UNAWARE OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) UNTIL SHE SEARCHED THE VIN AFTER THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11013434August 7, 2017
SUSPENSION, WHEELS
ROAD NOISE AT 60MPH MADE ME INQUIRE AT MY 2 YEAR MAINTENANCE EVENT. MY CAR ONLY HAVE 16000 MILES AND THERE IS UNEVEN WEAR AND CUPPING IN THE REAR TIRES, PER THE DEALERSHIP. THEY SAID THERE IS NOTHING THEY CAN DO ABOUT IT (WITHOUT ME PAYING FOR IT). AFTER SEARCHING THE INTERNET I HAVE FOUND NUMEROUS CASES OF VW CC OWNERS COMPLAINING ABOUT THE PROBLEM ONLY FOR VW TO DO NOTHING. IT IS A SYSTEMIC PROBLEM WITH HOW VW SETS UP THEIR SUSPENSIONS WHICH IS LEADING TO POOR TIRE WEAR AND CUPPING. THE SUSPENSION IS NOT SET UP PROPERLY FROM NEW, AND IT TAKES EVERY OWNER 10-20K MILES, A NEW SET OF TIRES, AND AN ALIGNMENT TO REMEDY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012606August 3, 2017
ENGINE, UNKNOWN OR OTHER
TIMING CHAIN TENSIONER STRETCHED TIMING CHAIN. CHECK ENGINE LIGHT ONPARKED. 3 CLASS ACTION SUITS AGAINST VW FOR FRAUD KNOWING THIS ISSUE WAS PRESENT WHEN VEHICLE WAS SOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012297August 2, 2017
AIR BAGS
TAKATA RECALL I HAVE BOUGHT A PRE-OWNED 2013 VW CC FROM A DEALERSHIP EARLIER THIS YEAR (FEB/MARCH 2017). I WAS NOT NOTIFIED OF ANY OPEN RECALLS OR THAT THERE MIGHT BE ONE. SINCE FINDING OUT ABOUT THE RECALL, I HAVE BEEN TRYING TO SET UP AN APPOINTMENT WITH VW DEALERS AROUND ME, BUT WAS TOLD THAT THERE ARE NO FIXES AVAILABLE AND THAT ALL I CAN DO IS WAIT FOR THE FIX TO BE IMPLEMENTED. I AM NOT SURE WHAT TO DO AT THIS POINT. I HAVE CONSISTENT 1+ HOUR DRIVES AND I AM NOT COMFORTABLE WITH THE KNOWLEDGE THAT THERE IS AN ACTIVE RECALL FOR A SERIOUS ISSUE FOR THE VEHICLE I RELY ON DAILY. ADDITIONALLY, I AM NOT ABLE TO TRADE IN THE CAR DUE TO THE RECALL, UNLESS I ACCEPT UNREASONABLY LOW OFFERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011671July 31, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (GREEN TOYOTA IN SPRINGFIELD, IL) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011851July 31, 2017
FUEL/PROPULSION SYSTEM
STRONG SMELL OF GAS. GAS LEAK. REMOVED THE FUEL PUMP SHIELDS AND COVERS TO FIND THE TOP OF THE FUEL PUMP HAD A SMALL CRACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011523July 30, 2017
AIR BAGS
TAKATA RECALL I HAVE TRIED SEVERAL TIMES TO HAVE THE REQUIRED AIRBAG RECALL FIXED AND I AM STILL BEING TOLD BY THE DEALERSHIP THAT THEY STILL DO NOT HAVE THE PARTS REQUIRED TO FIX MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010703July 26, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CAROLINA VOLKSWAGEN LOCATED AT 7800 E INDEPENDENCE BLVD, CHARLOTTE, NC 28227 (704) 537-2336 WAS CONTACTED AND CONFIRMED THAT PARTS WOULD BE AVAILABLE UNTIL SEPTEMBER OF 2017. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT MENTIONED THAT HE INQUIRED OF THE MANUFACTURER AND DEALER TO BUY BACK THE VEHICLE OR PROVIDE A LOANER VEHICLE BUT WAS DENIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010874July 26, 2017
AIR BAGS
TAKATA RECALL I HAVE BEEN ISSUED SEVERAL NOTICES OF AIRBAG RECALL FOR MY VOLKSWAGEN. MYSELF AND MY HUSBAND HAVE MADE PHONE CALLS TO THE LOCAL DEALERSHIP AND HAVE BEEN TOLD UNABLE TO REPAIR. RECEIVED ANOTHER NOTICE LAST WEEK AND CONTACTED DELEARSHIO AGAIN. THIS PHONE CALL HAS NOT BEEN RETURNED BUT WAS TOLD BY PERSON ON THE PHONE THAT THE REPAIR WOULD PROBABLY NOT OCCUR DUE TO NO PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010616July 25, 2017
AIR BAGS
TAKATA RECALL BUT STILL HAS AN AIRBAG LIGHT ON WHEN IT SHOULD HAVE BEEN FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006724July 21, 2017
POWER TRAIN
AFTER COMING TO A STOP, WHEN FOOT IS REMOVED FROM THE BRAKE, THE CAR DANGEROUSLY LURCHES FORWARD, SOMETIMES SEVERAL TIMES BEFORE NORMAL DRIVING CAN CONTINUE. THIS PROBLEM WAS DOCUMENTED BY VW AND THEY EXTENDED THE WARRANTY/FIX UP TO 10 YEARS/100,000 FOR SOME VEHICLES (APPEARS MANUFACTURED UP TO 2009?). THEY WOULD NOT COVER THIS VEHICLE UNDER THE SPECIAL EXTENDED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006756July 21, 2017
ELECTRICAL SYSTEM
VEHICLE WAS PARKED, RETURNED TO VEHICLE AND HEADLIGHTS WERE ON, INSTRUMENT PANEL LIGHTS WERE ON, AS WELL AS AIRBAG LIGHTS, BRAKE LIGHTS, AND E-BRAKE LIGHT WAS BLINKING. THE VEHICLE WAS UNRESPONSIVE TO THE REMOTE AND I WAS UNABLE TO GET INSIDE THE VEHICLE. IT WAS TOWED TO THE DEALERSHIP AT WHICH POINT THEY KEPT IT FOR 5 DAYS TO ATTEMPT TO REPLICATE AND RESOLVE. THEY ENGAGED THEIR TECHNICAL TEAMS AND COULD NOT DETERMINE THE ISSUE AFTER 5 DAYS. THEY'VE REQUESTED THAT I PICKUP THE VEHICLE AND ADVISED IF IT HAPPENS AGAIN TO BRING IT BACK. MY CONCERN IS THAT THIS IS AN UNDIAGNOSED ELECTRICAL/COMPUTER ISSUE THAT COULD POSE A SAFETY ISSUE IF IT HAPPENS WHILE DRIVING, PARTICULARLY ON THE FREEWAY AT A HIGH RATE OF SPEED. I SIMPLY WANT TO ENSURE YOU'RE MADE AWARE OF THE ISSUE AND POTENTIAL RISK SHOULD THIS BE SOMETHING BEYOND JUST MY VEHICLE. I ALSO HAVE VIDEOS OF THE ISSUE AS IT WAS OCCURRING THAT YOU ARE WELCOME TO REQUEST FROM ME. THE DEALERSHIP WAS ALSO GIVEN ACCESS TO THE VIDEOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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