Volkswagen CC Complaints

983 consumer complaints on file.

#11040390October 27, 2017
SUSPENSION, WHEELS
I HAVE REPLACE TWO SET OF TIRES ON MY 2013 VOLKSWAGEN CC. I TWICE BY TWO DIFFERENT VEHICLE MAINTENANCE COPIES THAT BOTH SET OF TIRES SHOWED CUPPING WEAR. THIS IS DUE TO VEHICLE SUSPENSION, SHOCKS, STRUTS. CURRENTLY THERE A LARGE NUMBER OF CUSTOMERS WHO PURCHASE THE VOLKSWAGEN CC MODEL COMPLAINING OF THE SAME PROBLEM. THERE WAS ALSO AN APPARENT LAWSUIT FILE (CASE 1:17-CV-23033-RNS), AGAINST VOLKSWAGEN OF AMERICA REGARDING THE SAME ISSUE MANY CUSTOMERS ARE HAVING. I FILED A COMPLAINT WITH VOLKSWAGEN OF AMERICA REGARDING MY PROBLEM, STATING THAT IN THE PASS COUPLE OF YEARS I HAD TO REPLACE TWO SET OF TIRES FOR THIS REASON. TIRE CUPPING CAN BE VERY DANGEROUS DUE TO UNEVEN TIRE WARE, NOT TO MENTION THE SUSPENSION BEING THE MAIN PROBLEM OF THE VEHICLE. IMPROPER SUSPENSION COULD LEAD TO DANGEROUS BREAKING ISSUES. AFTER READING THE MANY REVIEWS FROM CUSTOMERS COMPLAINING ABOUT THE SAME ISSUE, AND REPORTING THIS ISSUE TO VOLKSWAGEN TO NO AVAIL SINCE 2010. I'M ASKING NNTSA TO PLEASE INVESTIGATE THIS DANGEROUS ISSUE THAT VOLKSWAGEN IS NOT ADMITTING TO. I HAVE INCLUDED THE COURT DOCUMENT THAT WAS FILED IN AUGUST OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040015October 26, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
THERE IS AN AIRBAG FAULT ON MY CAR NOW! THIS WILL BE THE 4TH ATTEMPT IN FIXING A CHECK ENGINE LIGHT ON ENGINE "RUNNING TO THIN" NOTICE AS WELL AS MY LIGHTS KEEP GOING OUT! WHAT IS WRONG WITH THE DESIGNERS/INSTALLERS AT VOLKSWAGEN? NOT EVERYONE IS MADE OF MONEY AND LUCK - GOOD THING NO ONE GOT HURT HERE!!!! WHILE DRIVING MY SENSORS GO OFF ALL THE TIME - I AM A STRESSFULL MESS WITH OWNING THIS CAR!!!!! IF YOU DOCUMENTS TO BACK THIS UP - CALL ME - YOU HAVE ME INFO WITH THE VIN NUMBER!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040214October 26, 2017
STEERING
EVERY TIME ONCE THE COLD WEATHER HITS THE CAR WONT START AND I GET A STEERING COLUMN DEFECTIVE NOTICE ON THE DASH. I HAVE TO PULL OUT THE KEY WAIT A FEW SECONDS AND TRY AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039362October 24, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL. AND ALSO HAVE THE 20AE RECALL WHICH IS AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. MY VEHICLE WAS IN MOTION WHEN IT SUDDENLY STOPPED AND TURNED OFF IN THE MIDDLE OF THE ROAD. LEAVING ME 9 MONTHS PREGNANT STRADED IN THE MIDDLE LF THE ROAD WITH MY 4 YEAR OLD IN THE BACK SEAT ON OUR WAY TO TAKE HER TO SCHOOL.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11039436October 24, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A POSTCARD OVER A YEAR AGO FROM MY DEALERSHIP STATING THAT THEY WOULD CONTACT ME WHEN THE REPLACEMENT AIRBAGS WERE AVAILABLE. I HAVE NEVER HEARD BACK FROM THE DEALERSHIP OF VW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039274October 24, 2017
UNKNOWN OR OTHER
EXPLODING SUNROOF. DRIVING ON THE FREEWAY, I HEAD A SOUND THAT SOUNDED LIKE A GUNSHOT. I LOOKED AROUND AND NOTICED MY SUNSCREEN FOR THE SUNROOF HAD JUMPED OPEN AND SAW A HOLE IN MY SUNROOF AND THE WHOLE THING WAS SHATTERED. I SLOWLY EXITED THE FREEWAY AND DROVE HOME HOLDING THE SUNSCREEN IN PLACE SO AS NOT TO HAVE GLASS FALL ON ME, I CALLED MY INSURANCE COMPANY AND BROUGHT IT TO THE GLASS REPAIR SHOP THEY DESIGNATED FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035556October 23, 2017
FUEL/PROPULSION SYSTEM
I STARTED THE ENGINE AND SAT IN MY CAR A FEW MINUTES BEFORE TAKING OFF WHEN MY CAR DIED. I WAITED A COUPLE OF MINUTES AND I STARTED IT AGAIN, BUT AGAIN IT DIED. THE FUEL PUMP CONTROL MODULE FAILED. LUCKILY I WASN'T DRIVING THE CAR. I HAD TO HAVE IT TOWED TO MY HOUSE ON A SAT EVENING, THEN AGAIN TO THE DEALER ON MONDAY. APPARENTLY THERE IS A RECALL ON THIS. DEALER INSTALLED ANOTHER MODULE FROM THE OLD STOCK WHICH CAN FAIL AGAIN. VW SAID THEY WOULD REIMBURSE ME BUT THEY ARE WAITING UNTIL THEY HAVE A SOLUTION. I DON'T KNOW WHY I HAVE TO WAIT FOR THEM TO PAY FOR THE DAMAGE. I INCURRED THE COST AND BY THE GRACE OF GOD I AM NOT DEAD. THIS IS A VERY DANGEROUS SITUATION WHEN THE FUEL PUMP DOESN'T RECEIVE ELECTRICITY TO PUMP FUEL INTO THE SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035560October 23, 2017
FUEL/PROPULSION SYSTEM
INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. MY CAR CONTINOUSLY STOP WHILE DRIVING. VISITED REPAIR SHOPS TO CHANGE FUEL PUMP IN 2015 AND 09/30/2017 TO CHANGE FUEL PUMP AND THE CONTROL MODULE AFTER THE CAR WENT COMPLETELY DEAD. BATTERY WAS ALSO REPLACE. ON 10/15/2017, I RECEIVED RECALL LETTER FROM THE MANUFACTURER FOR THE SAME ISSUE HAVE BEEN SPENDING MONEY ON. I WOULD LIKE TO GET REFUND FOR THE MONEY I HAVE SPENT. I COULDN'T LOCATE THE RECEIPT FOR THE FIRST REPAIR IN 2015, I WILL CONTACT MEINEKE FOR IT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035870October 23, 2017
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
I HAVE SPENT 1000 ON THE WATER PUMP REPAIR, PURCHASED 2 LIGHTS AT 110. AN THEWATER PUMP WENT OUR AGAIN FOR THE SECOND TIME IN 4 MONTHS.THE AIR BAG RECALL HAS BEEN RECALLED 3TIMES ALREADY I HAVE HAD TO TAKE IT IN. LIKE THIS VEHICLE HAS HAD TO MANY PROBLEMS ELECTRICAL . WHEN THE WATER PUMP OUT THE CAR WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035427October 21, 2017
ENGINE
TENSIONER FAILED. MAINTENANCE MANUAL SAYS THE PART DOES NOT NEED SERVICE BEFORE 120,000 MILES, BUT TENSIONER FAILED AT 105. MANY LAWSUITS AROUND THE COUNTRY. VOLKSWAGEN UPDATED PART FOR NEWER VEHICLES BUT DOESN'T WANT TO TAKE RESPONSILIBITY FOR PREVIOUS OWNER HTTPS://MCCUNEWRIGHT.COM/VW-TIMING-CHAIN-TENSIONER-DEFECT/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035336October 20, 2017
ENGINE
CHECK ENGINE LIGHT CAME ON, CAR STARTED TO MISFIRE AND DEALERSHIP INFORMED ME THAT TIMING CHAIN TENSIONER WAS BAD. CAR ALSO HAS OIL LEAKING ISSUES. CAR WAS AT DEALERSHIP FOR OIL PROBLEM WHEN IT THREW SEVERAL CODES FOR PVC VALVE AND TENSIONER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034772October 20, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 86,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034583October 19, 2017
AIR BAGS, ENGINE, UNKNOWN OR OTHER
TAKATA RECALL / FUEL PUMP CONTROL MODULE THERE HAS BEEN NO REMEDY/REPAIR FOR EITHER OF THESE RECALLS AND I AM CONCERNED FOR THE SAFETY OF MYSELF, MY FAMILY AND OTHER VEHICLES. I AM NOT SATISFIED WITH THE NOTICE I RECEIVED STATING THAT THERE IS A SERIOUS ISSUE WITH MY CAR AND THERE IS NO REMEDY FOR IT. I CANNOT CONTINUE TO DIVE MY VEHICLE IN FEAR OF A MALFUNCTION THAT COULD TAKE MY LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034586October 19, 2017
ENGINE, UNKNOWN OR OTHER
FUEL PUMP CONTROL MODULE THERE HAS BEEN NO REMEDY/REPAIR FOR EITHER OF THESE RECALLS AND I AM CONCERNED FOR THE SAFETY OF MYSELF, MY FAMILY AND OTHER VEHICLES. I AM NOT SATISFIED WITH THE NOTICE I RECEIVED STATING THAT THERE IS A SERIOUS ISSUE WITH MY CAR AND THERE IS NO REMEDY FOR IT. I CANNOT CONTINUE TO DIVE MY VEHICLE IN FEAR OF A MALFUNCTION THAT COULD TAKE MY LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034242October 18, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED WITHOUT WARNING AND COMPLETELY SHUT OFF. THE CONTACT WAS ABLE TO STEER THE VEHICLE TO THE SIDE OF THE ROAD AS IT DRIFTED. THE CONTACT HAD THE VEHICLE TOWED TO ALEXANDRIA VOLKSWAGEN (107 W GLEBE RD, ALEXANDRIA, VA, 22305; 703-684-8888) WHERE IT WAS DIAGNOSED THAT THE MAIN FUEL PUMP AND THE HIGH PRESSURE FUEL PUMP FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE/ISSUE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER THE RECALL AT THE TIME. THE MANUFACTURER PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034243October 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT TOOK THE VEHICLE TO ALEXANDRIA VOLKSWAGEN (107 W GLEBE RD, ALEXANDRIA, VA, 22305; 703-684-8888); HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034310October 18, 2017
ENGINE
ENGINE APPEARED TO HAVE ACCELERATION AND TIMING ISSUES. TOOK TO LOCAL SHOP FOR ROUTINE OIL CHANGE AND TO LOOK INTO ISSUE. WAS INFORMED THAT ALL MY MISFIRE ISSUES WERE NOT FROM IGNITION COILS AS PREVIOUSLY FIXED BY VW DEALER BUT THAT IT WAS THE TIMING CHAIN. ENGINE ONLY HAS 108K MILES (ALL HIGHWAY COMMUTER) AND STILL OWE MONEY ON LOAN. SHOP INFORMED ME THAT ENGINE WOULD NEED TO BE COMPLETELY TORN APART TO SEE ALL THE DAMAGE THAT'S BEEN DONE BUT WOULD BE CHEAPER TO JUST REPLACE WITH USED ENGINE. I HAVE NO GOOD OPTIONS SINCE $6K IS STILL OWED ON VEHICLE, NO WARRANTY AND NO MEANS OF REPLACING MOTOR. VW IS AWARE OF ISSUE. SEVERAL OTHER COMPLAINTS HAVE BEEN FILED FOR THIS SAME ISSUE AND IT APPEARS TO BE COMMON ENOUGH TO HAVE MADE SEVERAL ONLINE FORUMS AND AFTERMARKET COMPANIES TO SELL UPGRADED PREVENTATIVE REPLACEMENT PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034372October 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE ATTEMPTING TO START THE VEHICLE, THE CHECK COOLANT WARNING INDICATOR ILLUMINATED. WHILE INSPECTING UNDER THE HOOD, IT WAS DISCOVERED THAT THE COOLANT RESERVOIR WAS NEARLY EMPTY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WATER PUMP HAD CRACKED, CAUSING COOLANT TO LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (WINNER VOLKSWAGEN IN DOVER, DELAWARE) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034366October 18, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE WAS NOT OPERABLE AND THE SHIFTER WOULD NOT SHIFT INTO THE CORRECT GEAR. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED THREE OR FOUR TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CLUTCH PACK FAILED. VOLKSWAGEN OF SANTA MONICA, CA (2440 SANTA MONICA BLVD) WAS CONTACTED, BUT REFUSED TO DIAGNOSE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT OFFER ANY ASSISTANCE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034396October 18, 2017
AIR BAGS, FUEL/PROPULSION SYSTEM
TAKATA RECALL - THIS RECALL WAS ISSUED IN FEBRUARY 2016 UPON WHICH I WAS TOLD THEY DID NOT HAVE THE PARTS AVAILABLE. NOW, ONE YEAR AND EIGHT MONTHS LATER I'M RECEIVING NOTIFICATIONS ABOUT BRINGING MY VEHICLE IN TO BE REPAIRED. THE MOST RECENT STATES "THIS IS A SERIOUS ISSUE THAT MUST BE TAKEN CARE OF - DEFECTIVE COMPONENTS CAN CAUSE THE AIRPAG TO DEPLOY IMPROPERLY, SHOOTING METAL FRAGMENTS ANT DRIVERS AND PASSENGERS, WHICH CAN CAUSE SERIOUS INJURY OR DEATH." I'M CONCERNED THAT IT TOOK NEARLY TWO YEARS TO RESOLVE THIS ISSUE, ESPECIALLY GIVEN THE STATEMENT BEING SENT OUT VIA POSTCARD. SECONDLY, NOW THERE IS YET ANOTHER RECALL FOR SOMETHING RELATED TO THE ELECTRICAL POWER TO THE FUEL PUMP MODULE. I HAVE ALREADY TAKEN MY VEHICLE IN MULTIPLE TIMES FOR A RELATED RECALL, ONE THAT LEFT ME STRANDED AND HAVING TO BE TOWED BEFORE VW EVER EVEN NOTIFIED ME. ABSOLUTELY UNREAL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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