Mercury Mystique Complaints

1,019 consumer complaints on file.

#724482June 24, 2000
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WE HAVE OWNED SAID 1995 MERCURY FOR 2 YEARS.WE DID NOT RECIEVE ANY DEFECT NOTIFICATION ON WIRING PROBLEMS .ALL UNDER HOOD WIRING INSULATION IS CRACKED AND PEELING OFF. LOCAL DEALER SAYS WARRANTY ONLY COVERS CARS 5 YEARS OLD OR 100,000 MILES. MANUFACTURER REFUSES TO HONOR 8 YEAR SAFTY DEFECT WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#724390June 22, 2000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, PARKING BRAKE:CONVENTIONAL
HAD ALL NEW BRAKE PADS AT 56000 MILES. AT DEALER SERVICE AT 77000 DEALER NOTED REAR BRAKES AT 10%.DEALER NEW OF PROBLEM, CORRODED PARKING BRAKE CABLE. PART HAS BEEN ON BACK ORDER SINCE APRIL SERVICING. NEITHER DEALER OR FORD WILL SAY WHEN AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864070June 22, 2000
PARKING BRAKE:CONVENTIONAL, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DUE TO DEFECTIVE PARKING BRAKE WHICH BECAME CORRODED, PARKING BRAKE DID NOT RELEASE. ALSO, PREMATURE WEAR OF REAR BRAKE PADS, CAUSED EXTENDED STOPPING DISTANCE WHICH COULD RESULT IN A CRASH. BRAKE CABLE WAS REPLACED AFTER MUCH DELAY. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#864085June 22, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
ONGOING PROBLEM WITH ELECTRICAL SHORTAGES, CAUSING VEHICLE TO LOSE POWER. VEHICLE HAS BEEN TO DEALER'S SHOP ON FOUR OCCASIONS, AND PROBLEM CONTINUES TO OCCUR. ALSO A FIRE ORIGNATED UNDER THE HOOD. FEEL FREE TO PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#863694June 16, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
WHILE TRAVELING VEHICLE STALLED WITHOUT INDICATION. ALSO, ENGINE CHECK LIGHT STAYED ON FOR DAYS. DEALER HAS REPAIRED VEHICLE FIVE TIMES. *AK THE VEHICLE HAS BEEN BACK TO THE DEALER SIX TIMES FOR THE SAME PROBLEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#863649June 15, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN CONSUMER PUT VEHICLE IN DRIVE VEHICLE WENT DOWN TO 20MPH. VEHICLE WOULD GO INTO GEAR, BUT WOULD HESITATE. THEN, FIVE TO TEN MINUTES LATER, OVERDRIVE LIGHT WOULD COIME ON, INDICATING THAT ENGINE WOULD SLOWDOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723449June 1, 2000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
HAS 6 RECALLS FOR DEFECTIVE PARTS ALREADY- THE COIL SPRINGS WILL EVENTUALLY BE RECALLED SOMEDAY AND GOD KNOWS WHAT ELSE. WAS TOLD BY THE SERVICE MANAGER THAT THE SAME COIL SPRINGS WERE RECALLED IN OTHER FORDS SOME TIME AGO AND THEY MISSED THESE BECAUSE THE DATE WAS DIFFERENT. THE CAR IS UNSAFE. WHEN IS A CAR CONSIDERED A LEMON! *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#552478May 30, 2000
SUSPENSION
VEHICLE CONTINUALLY EXPERIENCED VIBRATION, AS A RESULT OF SUSPENSION TROUBLE, EXCESSIVE WEAR OF THE TIRES, TWO SETS OF TIRES REQUIRED REPLACEMENT IN LESS THAN 30,OOO MILES. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#723308May 29, 2000
SEAT BELTS:FRONT:ANCHORAGE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#862434May 24, 2000
VEHICLE SPEED CONTROL:LINKAGES
VEHICLE SUDDENLY AND UNEXPECTEDLY ACCELERATES, RESULTING IN INTERMITTENT STALLING. DEALER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722848May 18, 2000
UNKNOWN OR OTHER
I WENT TO A DEALERSHIP IN GLENDORA, CA AND CAR WAS STILL ON BUMPER TO BUMPER WARRANTY. THEY WANTED ME TO PAY A COST FOR THEM TO LOOK AT THE CAR. THEREFORE CAR WASN'T FIXED AND NOW PROBLEM STILL PERSISTS. I WILL NOT PAY FOR SOMETHING THAT HAPPENED WHILE UNDER WARRANTY. I CAN NOT REMEMBER THE DEALERSHIPS NAME BUT IT WAS THE BIGGEST FORD DEALERSHIP IN GLENDORA,CA. I HAVE A WITNESS WHO WAS WITH ME WHEN THIS OCCURRED. NO SAFETY DEFECT LISTED IN THE SUMMARY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861868May 15, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
TRANSMISSION GEAR GETS STUCK IN PARK OR REVERSE. WHEN THIS HAPPENS CONSUMER CANNOT GET VEHICLE INTO DRIVE. SOMETIMES IT GETS IN DRIVE AND CANNOT BE PLACED INTO PARK. DEALER HAS NOT BEEN CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722641May 13, 2000
POWER TRAIN:AXLE ASSEMBLY
THE 3 BOLTS HOLDING BRACKET CAME LOOSE. 2 SHEARED OFF AND 1 STRIPPED OUT. HAD TO REPLACE TRANSAXLE AND BRACKET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722613May 12, 2000
STRUCTURE
REAR REFLECTOR HAS BEEN REPLACED AND STILL FILLS UP WITH WATER WHEN IT RAINS OR WHEN YOU WASH CAR/TOLD OUT OF WARRANTY/BUT NEVER FIXED CORRECTLY THE FIRST TIME IT WAS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722546May 11, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
IN JANUARY 2000, MY FAN STOPPED RUNNING AND MY ABS LIGHT WENT OFF SIMULTANEOUSLY AS I WAS ROLLING TO A COMPLETE STOP IN A PARKING LOT. MY SPEED WAS VERY SLOW, AS I WAS JUST STOPPING AT THE EXIT TO THE PARKING LOT. FORD COVERED THE FAN SWITCH, AS IT WAS UNDER MY EXTENDED WARRANTY. THEY RESEARCHED AND STATED THE ABS MODULE HAD BLOWN, AND WAS IN NO WAY RELATED TO WHAT HAD HAPPENED WITH THE FAN. THIS IS THE THIRD TIME THE FAN SWITCH HAD BEEN REPLACED. FORD WOULD NOT COVER THE ABS MODULE, AND TOLD ME THAT THE PART ALONE WAS $936.00 AND IT WOULD REQUIRE A HALF A DAY'S LABOR TO INSTALL. THE DEALER CHARGED ME 79.77 FOR RUNNING THE DIAGNOSTIC TESTS ON THE VEHICLE TO FIND THE PROBLEM. I TOOK THE CAR TO A LOCAL GARAGE, AND HAD THE REPAIR DONE FOR $450.00. I WAS VERY ANGRY, AS MY WARRANTY WOULD NOT COVER THIS PART OR LABOR, AND I LEASE THE VEHICLE. THIS PART IS COVERED IN 3.4L MODELS, BUT NOT IN MY CAR. YESTERDAY, I WAS DRIVING HOME AND APPLIED THE BRAKES AS I APPROACHED MY HOME, THE LIGHTS DIMMED AND THE ABS LIGHT WENT OFF. MY FAN WAS NOT ON , THEREFORE, IT DID NOT BLOW. MY WIPERS AND LIGHTS WERE ON. I ASSUME THIS IS THE SAME PROBLEM WITH THE ABS AS LAST TIME. I FEEL THAT THERE HAS TO BE SOME ELECTRICAL PROBLEM SHORTING THIS MODULE OUT, AND I DO NOT WANT TO PAY MORE MONEY TO REPLACE THIS IF IT IS GOING TO CONTINUE TO OCCUR. I WENT THROUGH ALL OF THE CHANNELS I COULD AT FORD MOTOR COMPANY, TO NO AVAIL, THE FIRST TIME. I FEEL THAT THERE IS A DEFECT WITH MY CAR THAT COULD BE ELECTRICAL AND JUST MAY RESULT IN OTHER PROBLEMS. I LEASE THIS VEHICLE AND WILL BE DONE WITH IT IN FEBRUARY, HOWEVER, I DO NOT WANT TO HAVE TO EITHER DRIVE AROUND WITH MY ABS SYSTEM NOT FUNCTIONING, OR PAY MORE MONEY TO FIX A PROBLEM THAT WOULD LOGICALLY SEEM TO BE A DEFECT OF THE CAR. I WOULD APPRECIATE ANY ASSISTANCE YOU COULD OFFER ME WITH THIS SITUATION. THANK YOU FOR ANY HELP YOU CAN OFFER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861594May 8, 2000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:FRONT:WHEEL BEARING
SUSPENSION BOLTS & COIL SPRINGS HAD RUSTED THROUGH & BROKE. HAPPENED WHILE DRIVING VEHICLE. HAD NO WARNING OF ANY PROBLEMS. TOOK VEHICLE TO DEALER & INFORMED BY MECHANIC REPAIRS CAN BE DONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861419May 4, 2000
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT COIL SPRING BROKE UNEXPECTEDLY WHICH MAY CAUSE A LOSS OF VEHICLE CONTROL. FORD PROVIDED NO HELP. *AK *ML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861329May 3, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKING SYSTEM MALFUNCTIONED, CAUSING PULSATION WHILE BRAKING AND EXTENDED STOPPING DISTANCE WHICH MAY INCREASE THE RISK OF A CRASH. THERE IS A TSB BULLETIN ON THIS PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#861331May 3, 2000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
OIL WAS RUNNING OUT 3 DAYS AT A TIME. HAD OIL CHANGED. VEHICLE WOULD CUT OFF AT STOP SIGN, BUT STARTED RIGHT BACK UP. ALSO, . WHITE SMOKE WAS COMING FROM THE REAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#722148May 1, 2000
VEHICLE SPEED CONTROL
THE THROTTLE FREEZES. AT TIMES THE THROTTLE FEELS LIKE IT IS DRAGGING CAUSING YOU TO PRESS HARDER THAN NEEDED TO ACCELERATE, THEN THE CAR SPRINGS FORWARD. SOME TIMES WHEN YOU PUSH LIGHTLY ON THE ACCELERATOR IT STARTS OUT INTO THE TRAFFIC LANE THEN THE THROTTLE FREEZES. NO MATTER HOW HARD YOU PUSH IT WILL NOT BUDGE, THEN SUDDENLY IT WILL FREE UP AND WORK FINE FOR DAYS MAYBE THEN IT WILL DO IT AGAIN. VERY UNSAFE. WE HAVE HAD A COUPLE OF CLOSE CALLS. FORD- MERCURY ARE REALLY DRAGGING THEIR HEELS. THEY HAVE CHARGED ME OVER $100 ON ONE VISIT FOR THIS PROBLEM AND FIXED NOTHING. THANKS YOU FOR YOUR HELP, DAN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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