Mercury Cougar Complaints

1,886 consumer complaints on file.

#709096July 23, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
DEALER SHIP SOLD ME THIS CAR KNOW IT HAD A PROBLEM BECAUSE I HAD MADE THEM AWARE OF IT. UNLESS THEY AGREED TO FIX THE PROBLEM OF SHUDDERING WHILE ACCEL AT 40 MPH AND AGAIN AT 80 MPH THAT I WOULD PURCHASE THE CAR. A WE OWE FORM WAS MADE OUT AND APPROVED BY MANAGER. THE CAR DEALERSHIP HAD FIXED EVERYTING BUT THE MOST IMPORTANT PART AND AGREED TO DO SO. TO THIS DAY I AM TOLD THEY CAN NOT FIND A PROBLEM WITH THE TRANY AND WILL NOT PUT ANYMORE MONEY INTO THE CAR. HAD TO RETURN CAR SEVERAL TIMES FOR THE SAME PROBLEM. I AM TAKING A LETTER TO THE DEALER ON JULY 24, 1999 IN REGUARDS TO SITUATION. I F CAR DEALERS ARE NOT GOING TO BACK UP THEIR WORD TO INSURE OUR SAFETY AND AGREEMENTS THEN WHO DO WE TRUST TO SELL US A CAR. I WILL GET A ATTORNEY INVOLVED IF THEY DO NOT WISH TO PROCEED TO REPLACE THE TRANSMISSION THAT IS FAULTY AND WAS MADE AWARE OF IT BEFORE AND AT TIME OF PURCHASE. I HAVE WITNESS AND COPY OF WE OWE AND ALL WORK ORDERS THAT WERE PROCESSED ON THE CAR IN CASE OF NEEDING FOR COURT DOCUMATION. PLEASE DO NOT DRIVE A CAR OFF A LOT UNTIL YOU ARE TOTALY SATISFIED WITH YOUR LARGE INVESTMENT. I AM A SINGLE MOTHER WANTING RELIABLE SAFE TRANSPORTATION FOR MY FAMILY. IS THIS THE WAY FORD LINCOLN MERCURY WANTS DEALERS TO TREAT THEIR PRODUCTS AND CUSTOMERS ? IF YOU HAVE ANY COMMENTS FOR ME ON THIS YOU MAY CONTACT ME AT [email protected]. THANK YOU FOR HEARING ME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#843070July 22, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
LEAKING GASOLINE UNDER PASSENGER DOOR UNDER THE REAR.CONTACTED DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708966July 22, 1999
UNKNOWN OR OTHER
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#708866July 21, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
THE COUGAR AT ALL TIMES REFUSES TO UPSHIFT FROM 1ST GEAR TO THE NEXT HIGHER GEAR UNLESS YOU RELEASE THE GAS PEDAL AT 3,000 RPM, AND THEN REAPPLY GAS THAT SEEMS TO ALLOW THE GEARS TO CHANGE. THIS ALSO OCCURS WHEN I AM TRYING TO USE THE PASSING GEAR, THE CARS TRANSMISSION WINDS UP USELESS I AGAIN RELEASE TRHE GAS AND THEN RE-APLY IT. THAT IS NOT A VERY SAFE SITUATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#842665July 20, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHEN PUTTING VEHICLE INTO REVERSE AND APPLYING THE BRAKES, THERE IS A LOUD SQUEAKING NOISE COMING FROM THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#547211July 12, 1999
VISIBILITY:WINDSHIELD, SEATS, WHEELS, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, UNKNOWN OR OTHER
DRIVERS SIDE WINDOW REGULATOR FAILED CAUSING A POPPING NOISE WHEN THE WINDOW IS BEING ROLLED DOWN. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#841945July 8, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER, STRUCTURE:BODY
WINDSHIELD WIPERS DO NOT NOT CLEAR THE ENTIRE WINDOW. THEY DO NOT GO ALL THE WAY TO THE LEFT, CAUSING POOR VISIBILITY. CONSUMER ALSO OBTAINED SIX STITCHES TO THE HEAD FROM THE DESIGN OF THE SUNVISOR BEING SUPPORTED BY A VERTICAL ROD INSTEAD OF A HORIZONTAL ONE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#782385June 27, 1999
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:ANCHORAGE
THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELTS FAILED TO RESTRAIN CONSUMER DURING A HEAD ON COLLISION CAUSING HER TO HIT HER HEAD ON THE UPPER WINDSHIELD, TWO MONTHS LATER WHILE DRIVING THE AIRBAGS DEPLOYED FALSELY WHEN THERE WAS NO IMPACT. NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#841176June 25, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKE PADS AND ROTORS MALFUNCTIONED DUE TO DESIGN FLAW. NEEDS TO BE REPLACED EVERY 8 -12 MONTHS WHICH CAUSE EXTENDED STOPPING DISTANCE AND MAY RESULT IN A CRASH. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#546242June 22, 1999
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS WORK VERY SLOW, MAKE A HUMMING NOISE AND STOP WORKING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838014June 22, 1999
EXTERIOR LIGHTING:BACK UP LIGHTS
THE INTENSITY OF THE MOUNTED BRAKES LIGHTS WAS SO HIGH THAT THEY MELTED THROUGH THE PLASTIC AND BURNED OUT THE WIRE, CAUSING SMOKE TO COME FORM THE REAR WINDOW. MANUFACTURER HAS BEEN NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#838312June 22, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING TRANSMISSION MALFUNCTIONED, CAUSING VEHICLE TO GO OUT OF GEARS FOR ABOUT 3 MINUTES, WHICH MAY CAUSE A CRASH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840787June 22, 1999
POWER TRAIN
SPEEDOMETER DOES NOT REGISTER AT ALL. THIS IS THE SECOND TIME SPEEDOMETER HAS BROKEN. IN APRIL OF 92, SPEEDOMETER WAS REPLACED BY DEALERSHIP UNDER WARRANTY DEALER WILL BE NOTIFIED ABOUT THE CURRENT PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707698June 20, 1999
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL
THE INCIDENT OCCURRED TWICE. FIRST TIME AT 65MPH. CRUISE CONTROL WAS SUSPECTED AS PROBLEM SO IT WAS DISCONNECTED. THE SECOND OCCURRENCE WAS ON 5/7/99. SPEED 30MPH. IN BOTH CASES, THE ACCLERATOR SUDDENLY WENT TO THE FLOOR & THE VEHICLE SHOT FORWARD AT A VERY HIGH RATE OF SPEED. THE ONLY WAY TO STOP IT WAS SHUTTING DOWN THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707671June 18, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
EXCESSIVE BRAKE DUST ON FRONT WHEELS. REAR BRAKE DRUMS KEEP WARPING. THEY HAVE BEEN TURNED TWICE. BRAKE PADS LOOK GOOD BUT SOMETHING KEEPS CAUSING DRUMS TO WARP RESULTING IN BRAKE NOISE AND CAR SHIMMYING WHEN COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#840421June 17, 1999
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
THERE IS A LEAKAGE WITHIN THE FUEL INJECTION SYSTEM. GAS IS LEAKAGE FROM THE VEHICLE. ALSO, CONSUMER REPLACED TRANSMISSION FOUR TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#546132June 16, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE FIRE. MJS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#546094June 14, 1999
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TORQUE CONVERTER WAS REPLACED AND FAILED AGAIN CAUSING THE VEHICLE TO LOOSE POWER TO THE DRIVE TRAIN. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707485June 12, 1999
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE BRACKET THAT HOLD THE STRAPS FOR THE FUEL TANK RUSTED VERY BADLY, BROKE AND THE FEUL TANK DROPPED WHILE THE CAR WAS MOVING/DRAGGED AND RIPPED A HOLE IN THE GAS TANK THE SPARKS COULD HAVE LIT THE GAS ON FIRE AND POTENTAILY COULD HAVE KILLED MY WIFE AND SON IN THE CAR.THE REST OF THE CAR IS IN GOOD SHAPE VERY LITTLE RUST .WHY WAS THE BRACKETS THE FIRST THING TO GIVE WHEN IT SHOULD HAVE BEEN THE LAST THING TO RUST ?COULD THEY BE DEFECTIVE I WANT TO EMPHASIZE THAT THERE IS VERY LITTLE RUST ANY WHERE ELSE BUT WHAT COULD HAVE BEEN THE MOST DEADLY PROBLEM I COULD HAVE HAD WAS THE FIRST PROBLEM THAT I HAD WHITH RUST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#707445June 11, 1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
ENGINE SUCKED WATER THROUGH INTAKE AND AIR CLEANER DURING STORM AT FT. MEYERS BEACH FLA. NHTSA ITEM NUMBER SB600588 FORD MOTOR DENIED ANY CLAIN TO FIX OR COMPENSATE ME FOR COST OF OVER 4000 DOLLARS I HAD CAR CHECKED AT THE MERCURY DEALER IN FT. MYERS , BUT THEY COUL D"T FIX IT FOR 2 WEEKS I RETURNED HOME AT 45 MILES PER HOUR AND CONTACKED THE LOCAL DEALER ,THEY SAID IT WASN'T COVERED . THEY SAID THAT IF I HAD PURCHED IT FROM THEM THEY MIGHT HAVE HELPED ME. I CONTACTED FORD MOTOR 5 OR 6 TIMES AND THEY SAID THAT THERE WAS NO WAY THAT YOU COULD GET WATER IN THE ENGINE DURING A RAIN STORM I GOT A TIP FROM A FRIEND WHO GOT ME A COPY OF THE SERVICE BULLETIN.THIS COULD HAVR BEEN A SERIOUS IACCIDENT AS THE ENGINE DIED IN BUMPER TO BUMPER TRAFFIC. I MANAGED TO WRESTLE THE CAR TO THE EDGE OF THE ROAD .AFTER A WHILE IT RESTARTED ,BUT HAD A BAD KNOCK, SCRATH 1 ENGINE MY WIFE COULD'T HAVE TURNED THE STEERING WHEEL IF SHE HAD BEEN DRIVING SINCE THIS WOULD APPEAR TO BE PART OF THE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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