Kia Sorento Complaints

10,397 consumer complaints on file.

#11387810January 13, 2021
EXTERIOR LIGHTING
THE PASSENGER HEADLIGHT AND TAIL LIGHT BULBS BURN OUT QUICKLY. THE CONNECTOR TO THE LOW BEAM HEADLIGHT HAS MELTED AND BEEN REPLACED MANY TIMES, EVEN BY THE DEALERSHIP. THERE IS LIKELY TOO MUCH AMPERAGE AND OR POWER GOING TO THE PASSENGER SIDE OF THE VEHICLE, CAUSING THE ISSUE AND POSSIBLY DUE TO A FAULTY WIRING DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387815January 13, 2021
ENGINE
ENGINE BROKE TO PIECES, ORIGINAL OWNER. KIA SAYING SLUDGE. SENT VECHICLE RECORDS. HAS CAR SINCE 12/15/2020. JACK DANIELS DEALERSHIP NEEDS ME TO FIND OUT FROM KIA CORPERATION TO SEE IF ITS COVERED. WHO IS RESPONSIBLE FOR WARRANTY. VEHICLE WAS IN DRIVEWAY WHEN TRIED TO START, MADE BANG AND SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387830January 13, 2021
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS, AND TAIL LIGHTS, BURNING OUT FREQUENTLY, AND AT THE SAME TIME! THIS HAPPENS AT LEAST ONCE PER YEAR, AND BOTH HEADLIGHTS GO OUT AT THE SAME TIME, LEAVING MY FAMILY AND I DRIVING IN THE DARK. THIS SEEMS TO HAPPEN WHEN YOU START THE VEHICLE. IT'S BEEN AN ONGOING ISSUE FOR 3+ YEARS. IT'S VERY SCARY AND A SIGNIFICANT SAFETY ISSUE, RENDERING THE VEHICLE USELESS UNTIL REPAIRED. I SEE ONLINE THAT THERE ARE THOUSANDS OF OTHERS WHO HAVE THIS SAME ISSUE. KIA CUSTOMER SERVICE WILL NOT ACKNOWLEDGE THAT THIS IS A KNOWN ISSUE (EVEN THOUGH THE LOCAL DEALERSHIP DID) AND BOTH KIA AND THE DEALERSHIP AGREE THAT THIS PROBLEM IS NOT COVERED UNDER WARRANTY BECAUSE THERE HAS NOT BEEN A RECALL. THIS IS A LIFE OR DEATH SITUATION AND KIA NEEDS TO TAKE OWNERSHIP OF IT BEFORE SOMEONE GETS HURT. CARS NEED FUNCTIONING HEADLIGHTS AND BREAK LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387838January 13, 2021
ENGINE
VEHICLE ENGINE DIED WHILE ACTIVELY DRIVING ON MAIN ROAD. LUCKILY, TRAFFIC WASN'T TOO BAD ON THIS ROAD, BUT WE COULD HAVE VERY EASILY BEEN SERIOUSLY INJURED IN A CAR ACCIDENT BECAUSE OF THE SITUATION. VEHICLE WAS OPERATING FINE UNTIL THIS MOMENT, NEVER HAD ANY ENGINE ISSUES UNTIL THIS MOMENT, AND VEHICLE MAINTENANCE WAS KEPT UP WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387948January 13, 2021
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON A BUSY STREET AND MY KIA STARTED MAKING A RATTLING NOISE WHEN I PRESSED ON THE GASAND THEN MY CHECK ENGINE LIGHT CAME ON CHECK BATTERY LIFE AND THE OIL LIGHT AND THEN IT DIEDWHILE I WAS DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387660January 12, 2021
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT, AND ALSO WHEN STARTING CAR AT NIGHT. I LEAVE MY LIGHTS ON AUTO. LATELY MY LIGHTS HAVE BEEN TURNING OFF, WHILE DRIVING ON BACK ROADS AND ON INTERSTATE. I HAVE TO TRN LIGHT SWITCH TO OFF THEN TURN TO ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387686January 12, 2021
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE SMOKE WAS PRESENT COMING FROM UNDER THE HOOD. UPON INSPECTION IT WAS DETERMINED THAT THE BRAKE FLUID WAS LEAKING ONTO THE EXHAUST MANIFOLD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER CORAL SPRINGS KIA LOCATED AT 9330 W ATLANTIC BLVD, CORAL SPRINGS, FL 33071 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS RECENTLY INSPECTED UNDER THE NHTSA RECALL CAMPAIGN NUMBER 20V519000(SERVICE BRAKES) BUT THE FAILURE HAD OCCURRED AFTER THE RECALL INSPECTION WAS PERFORMED. THE FAILURE MILEAGE WAS 224,000. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11387446January 11, 2021
LANE DEPARTURE: BLIND SPOT DETECTION
VEHICLE WAS PURCHASED AUG 2020. AS OF JAN 10, 2021 "CHECK BLIND SPOT COLLISION WARNING (BCW) SYSTEM" LIGHT CAME ON ABOUT 6 TIMES. IF THE LIGHT COMES ON WHILE DRIVING, THE VEHICLE FEELS LIKE IT DOWNSHIFTS. LIGHT HAS ALSO COME ON WHILE WAITING FOR A RED LIGHT. THE BCW SYSTEM WAS TURNED OFF THE LAST TWO TIMES THE WARNING LIGHT CAME ON. THE LAST TIME IT CAME ON WAS JAN 10, 2021 AT APPROXIMATELY 10:45PM. I WAS DRIVING ON A CITY STREET. THE BCW SYSTEM WAS TURNED OFF & THERE WERE NO VEHICLES NEXT TO ME. THE TRANSMISSION AGAIN FELT LIKE IT DOWNSHIFTED. I HAVE ATTACHED A PICTURE OF THE WARNING LIGHT THAT CAME ON ON JAN 4, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387497January 11, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC DIAGNOSED THAT THE OIL SENSOR WAS NOT OPERABLE AND THE CHECK ENGINE LIGHT WA ILLUMINATED WHILE OPERATING THE VEHICLE. THE FAILURE WAS CAUSED BY AN OIL LEAK NEXT TO THE ENGINE MAIN SEAL. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE ENGINE WOULD OVERHEAT AND CATCH ON FIRE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387522January 11, 2021
ENGINE
ENGINE LIGHT IS ON TRY TO DRIVE IT'S STOPPING AND IT'S A KNOCKING NOISE COMING FROM ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387534January 11, 2021
ENGINE, EXTERIOR LIGHTING
WHILE DRIVING MY 2012 KIA SORENTO ON THE FWY. THE ENGINE STALLED WITH NO WARNING. THE CHECK ENGINE LIGHT CAME ON...I WAS ABLE TO PUT CAR IN NEUTRAL AND RESTART. IT RAN FINE, BUT CHECK ENGINE LIGHT REMAINED ON. THERE WAS NO APPARENT SOUNDS OF ENGINE TROUBLE ...SO I CONTINUED MY ROUTE. THE NEXT DAY IT STARTED FINE, NO BAD NOISES, BUT CHECK ENGINE LIGHT WAS ON...I WAS ABLE TO DRIVE FOR APPROXIMATELY 20 MILES UNTIL IT STALLED AGAIN WHILE ON FWY. WAS ABLE TO RESTART, BUT COMPRESSION WAS LOW ON ENGINE, SO I PULLED OFF AND HAD IT TOWED TO SHOP. THEY TOLD ME THE OIL WAS DOWN 4 QTS. AND HAD CATASTROPHIC ENGINE FAILURE. MY COMPLAINT IS THE OIL LIGHT NEVER CAM ON. I'VE SEEN OTHER COMPLAINTS SIMILAR TO THIS...I'M WONDERING IF YOU ARE DOING ANYTHING TO RECTIFY THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387550January 11, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
MY 2015 KIA SORRENTO HAS PAINT THAT IS CHIPPING OFF IN LARGE CHUNKS AROUND THE WINSHIELD AND THE HOOD. THIS ISSUE HAS BEEN HAPPENING FOR A COUPLE OF YEARS NOW. I SPOKE WITH KIA CONSUMER ASSURANCE AND THEY INFORMED ME THAT THE ONLY MODELS COVERED IS 2011-2014. I PURCHASED MY KIA SORRENTO IN APRIL 2014, ALTHOUGH IT IS A 2015 MODEL. I WANT TO MAKE A FORMAL COMPLAINT REGARDING THIS MODEL. I HAVE SEEN OTHERS WITH THE SAME ISSUE IN THIS AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387594January 11, 2021
ENGINE
MY CARE BURNS OIL YO ALMOST EMPTY BEFORE THE 3000 MILE OIL CHANGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387387January 10, 2021
EXTERIOR LIGHTING
NIGHTTIME DRIVING WITH THIS VEHICLE IS HORRIBLE. WHILE A WELL-LIT INTERSTATE MAY NOT NECESSARILY BE AN ISSUE, DARK ROADWAYS (RURAL, DARK INTERSTATES, SOME URBAN STREETS) ARE. THE HEADLIGHTS WILL BLOW RANDOMLY BLOW WITHIN AS FEW AS SOME DAYS AFTER REPLACEMENT TO A MONTH AFTER REPLACEMENT. THE HEADLIGHT ASSEMBLY USES PROJECTOR LENSES. HOWEVER, THE LIGHT DOES NOT PROJECT. I HAVE TRIED ADJUSTING THE HEADLIGHTS AND THE HEADLIGHTS RESPOND BY PROJECTING A SCATTERED BEAM THAT BARELY ILLUMINATES THE ROADWAY. CHEAP WALMART FLOOD LIGHTS DO A BETTER JOB THAN THESE PROJECTOR LENSES. I TRIED USING LEDS TO GET MORE LIGHT. WHILE THE MISSION WAS TECHNICALLY ACCOMPLISHED, THE BEAM PATTERN IS STILL SCATTERED. I DETAIL CARS AND THE PLASTIC COVER IS NOT THE ISSUE. MY STATE LAW TELLS ME THAT MY HEADLIGHTS SHOULD ILLUMINATE A PEDESTRIAN 400 FEET AWAY DURING NIGHTTIME HOURS. THESE LIGHTS DO NOT DO THIS. MY FUNCTION AS A POLICE OFFICER IS THAT OF A TRAFFIC CRASH INVESTIGATOR (WITH EXTENSIVE NHTSA TRAINING SPANNING FROM SFST THROUGH ADVANCED TRAFFIC CRASH) AS WELL AND THESE HEADLIGHTS WILL CONTRIBUTE TO ANIMAL/PEDESTRIAN STRIKES AS THEY DO NOT PROJECT THE LIGHT WHERE IT IS NEEDED. THERE ARE A NUMBER OF KIA FORUMS TALKING ABOUT THE SAME THING ACROSS MANY DIFFERENT MODELS. THIS NEEDS TO BE A RECALL THAT REPLACES THE GROUND WIRE AND THE HEADLIGHT ASSEMBLY TO PROJECT THE LIGHT WHERE IT NEEDS TO BE. THESE LIGHTS ARE DANGEROUS. THERE ARE A NUMBER OF ELECTRICAL ISSUES WITH THESE VEHICLES (SUCH AS THE BRAKE LIGHTS GOING OUT COMPLETELY FOR NO RANDOM REASON OR THE BRAKE LIGHTS REMAINING ILLUMINATED WITHOUT APPLICATION OF THE BRAKE) BUT THIS ONE TAKES THE CAKE. THIS HAS BEEN AN ONGOING ISSUE WITH THIS VEHICLE SINCE WE PURCHASED IT IN 2016. THIS VEHICLE HAS A POOR IIHS RATING FOR SMALL OVERLAP CRASHES. THE LIGHTS DON'T ILLUMINATE THE ROADWAY WELL ENOUGH WHEN PASSING ANOTHER CAR ON A TWO-LANE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387115January 8, 2021
STRUCTURE:BODY
PAINT IS PEELING OFF WITH NO KNOWN CAUSE, PROGRESSIVELY WORSENING WITH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387158January 8, 2021
ENGINE
VEHICLE ENGINE SEIZED WHILE ACTIVELY DRIVING NEARLY CAUSING AM ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387185January 8, 2021
EXTERIOR LIGHTING
DRIVERS SIDE REAR RUNNING LIGHTS DON'T WORK. NO POWER GOING TO THE BULBS (BULBS ARE GOOD). EXCEPT BRAKE LIGHTS AND TURN SIGNALS WORK. FUSES OKAY. AND ONLY ONE OF THE TWO LIGHT SOCKETS OVER THE REAR LICENSE PLATE HAS POWER AND WORKS. KIA DEALER CLAIMS IT REPLACED THE BURNED OUT BULB IN REAR LICENSE SOCKET, BUT I CHECKED WITHIN A WEEK AND NO POWER TO THE SOCKET. NO FUSES BLOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387174January 8, 2021
ENGINE
I HAVE A 2011 KIA SORENTO WHIHC HAS 136K MILEAGE ON IT. AT 2014 WHILE I WAS ON DEALER FOR REGULAR MAINTENANCE THEY BURNNED MY ENGINE AND REPLACED WITH NEW ONE. CAN HAD 25K ON IT. LAST FRIDAY I WAS DRIVING ON HIGHWAY AND MY CAR STARTED TO MAKE SOUND AND SOUND STARTED TO COME FROM ENGINE AND IT STOPPED COMPLETELY. MJAOR ENGINE FALIURE AGAIN AND DELAER NOT WILLING TO CHANGE UNDER WARRANTY. KIA NEED TO ADDRESS THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386997January 7, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHILE DRIVING THE VEHICLE UNDER NORMAL OPERATING CONDITIONS THE TACHOMETER WILL DROP TO ZERO AND THE CAR WILL START TO SPUTTER AND STALL. THIS OCCURS INTERMITTENTLY SOMETIMES WHILE ON THE HIGHWAY SOMETIMES AT STOP LIGHTS OR STOP SIGNS. THIS VEHICLE ONLY HAS 142K MILES AND HAS HAD THE CAM SENSORS REPLACED BY THE DEALERSHIP BUT IS STILL HAVING ISSUES THAT THEY DON'T WANT TO TRACK DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386673January 5, 2021
ENGINE, UNKNOWN OR OTHER
GOSSETT KIA ON MT. MORIAH IN MEMPHIS, TN REPLACED MY ENGINE IN 2019 DUE TO A RECALL BUT AFTER MY ENGINE WAS REPLACE MY CHECK ENGINE LIGHT HAS CONSTANTLY BEEN COMING ON. I HAVE TAKEN MY KIA SORENTO BACK TO THE DEALERSHIP NUMEROUS TIME ONLY TO BE TOLD THAT I AM NOT PUTTING MY GAS CAP ON RIGHT OR TAT MY GAS CAP NEEDS TO BE REPLACED. I HAVE PURCHASED 3 GAS CAPS FROM THIS DEALER SHIP. I WILL BE DRIVING DOWN THE STREET AND THE CHECK ENGINE LIGHT WILL JUST COME ON. THIS ISSUE DID NOT START UNTIL THEY PUT IN THE NEW MOTOR. HOWEVER NO ONE AT THE DEALERSHIP CHECKED THE CENSOR. I HAVE REPLACE NUMEROUS PARTS ON MY CAR AND ALL THE REPLACEMENTS WERE DONE AT THE DEALERSHIP. I HAVE REQUESTED FROM THE DEALERSHIP A PRINT OUT OF ALL THE REPAIRS TO MY KIA AND AS OF TODAY'S DATE I HAVE NOT RECEIVED IT. I HAVE MAD THE REQUEST 3 TIMES. ONCE OVER THE TELEPHONE AND 2 TIMES IN PERSON . I FEEL DEFEATED BUT I AM NOT GIVING UP. THEY NEED TO FIND OUT WHAT THE PROBLEM IS. I AM 71 YEARS OLD AND THEY SEEM TO THINK I DON'T KNOW WHAT I AM TALKING ABOUT. MY NAME IS [XXX] AND I LIVE AT [XXX] MY PHONE # IS [XXX] I HAVE AN APPOINT TO TAKE MY TRUCK TO KIA AGAIN TO CHECK THE ENGINE LIGHT 01 08 2020. IF THEY HAD CHECKED THE CENSOR WHEN T HIS FIRST HAPPENED IT WOULD PROBABLY STILL BE COVERED UNDER MY WARRANTY. NOW I WILL PROBABLY BE OUT OF POCKET TO REPLACE THE CENSOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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