Kia Sorento Complaints

10,397 consumer complaints on file.

#11560350December 15, 2023
VISIBILITY/WIPER
THE REAR CAMERA PICTURE HAS BECOME FOGGY AND I CAN'T SEE WHAT IS BEHIND ME. THERE IS A NHTSA CAMPAIGN ID 23V639000 FOR THIS PROBLEM. IT COVERS THE 2019 KIA SORENTO (WHICH IS MY VEHICLE) BUT KIA SAYS MY PARTICULAR VIN NUMBER IS NOT INCLUDED IN THE RECALL. KIA NEEDS TO EXPAND THIS RECALL TO INCLUDE ADDITIONAL VIN NUMBERS INCLUDING MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560084December 14, 2023
ELECTRICAL SYSTEM
This recall poses a risk either driving or when vehicle is parked. I have contacted Kia several times to ask about the remedy part. As recent as today (12/14/23), they have no estimated time when the part will be available. I have not driven my vehicle since receiving the interim notice from Kia. I feel the manufacturer does not care about its the safety of its customers. I do not feel that I should put my family or me in a potentially unsafe vehicle and hope that nothing happens. We should not have to wait for who knows how long for a remedy. Something needs to be done to speed up this process and keep customers safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560116December 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560085December 14, 2023
STEERING
While driving there is a loud squeak that is coming from the steering column on the left side. The dealerships cannot reperform because it only happens about 60% of the time when driving. We have brought the vehicle in twice now and both times the dealership could not recreate the noise. Many people are having the same issue with the 2022 and 2023 Kia models. They have speculated on what is causing the sound. One individual that was able to get their dealership to work on it said their dealership had to replace the "power pack" which is a steering column control module. Another individual said that their dealership had to emergency order a new steering column to replace it. Each of these makes me believe that there is an issue that Kia is not addressing that is putting the lives of drivers at risk. If the steering control module goes out while driving it could cause the driver to be unable to turn normally and cause an accident, or if something breaks within the steering column that restricts the movement of the steering wheel an individual could go off the road or hit someone. Steering issues are extremely dangerous to the driver and the general public, so I am hopeful that this will help get the ball moving on finding out what is going on with these steering columns before a serious accident occurs. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559825December 13, 2023
ENGINE
while driving engine suddenly got hot and blew radiator hose causing overheating to engine cylinder head and leaking coolant. No warning light or gauge indicating coolant overheating. Car was towed to dealership and they indicated no safety recalls on this engine exists despite known common problems of head gasket failures and head bolts coming undone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559832December 13, 2023
ENGINE
Using a lot of oil. Making a noice whenever driving the vehicle - a click noise - whenever accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559898December 13, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while her son was driving at an undisclosed speed, several unknown warning lights were illuminated. The driver pulled to the side of the road. The contact stated that her son opened the hood, and there was smoke coming from underneath the hood. The vehicle failed to restart and was towed to the residence. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559906December 13, 2023
ENGINE
Car suddenly had a knocking sound, check engine light came on and as I was driving, the car loss power suddenly died and woudn't start back up. Mechanic diagnosed that head bolts came loose and damaged engine. Has been at mechanic since 11/27 with the engine being rebuilt. Aprox cost at $7,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559921December 13, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560000December 13, 2023
EXTERIOR LIGHTING
Headlights intermittently turn off when set to the "auto" setting while the vehicle is in use. I received a warranty notification from Kia for the issue and attempted to have it fixed through a Kia dealership. Kia dealership did not have the part to fix it and does not know when they will have the part. This issue first started happening in October 2023. Visit to the dealership was November 22, 2023. Issue is still not resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560015December 13, 2023
ENGINE
At an ODO of 87,337 the Sorrento turned off while at a speed of >45 mph on a highway, luckily near an exit. There were no warnings before the car turned off. The car allowed for a slow crawl off the highway. The Sorrento could not be restarted. After towing it to an independent mechanic we were told that the car engine had seized, likely due to low oil. The car did not indicate anything before the catastrophic event. This was a danger to the young driver and everyone on the highway at the time due to the sudden slowing of the car, likely without brake lights. This occurred after dusk which added totes danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559717December 12, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559728December 12, 2023
STRUCTURE:BODY
Pieces and or flakes of vehicle paint are falling off the body of the vehicle. Mainly affected areas is the top front portion of the roof above the windshield and front of the hood. Paint started peeling off around the 28,000 mile mark. I’m currently at 30,000 miles. Keeps getting worse. A piece of paint peeled off and was stuck to my windshield and I could not visibly see the road. Had to pull over and remove the peeled off piece of paint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559779December 12, 2023
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PIPES, HOSES, AND FITTINGS
The contact owns a 2016 Kia Sorento. The contact stated after pulling into the driveway, he noticed an abnormal burning oil odor. The contact stated that he inspected the engine compartment and underneath the vehicle, but no oil leak was found. The contact stated the failure recurred several times while at a complete stop. There was no warning light illuminated. Additionally, the contact stated that he noticed that a significant amount of oil had leaked on the undercarriage of the vehicle and onto the ground. The vehicle was taken to an independent mechanic, where it was diagnosed that the turbo oil intake lines were damaged. The mechanic informed the contact that the failure could cause oil to leak onto the manifold, which could cause a fire. The contact stated that he replaced the turbo oil intake lines himself. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559755December 12, 2023
ENGINE
The contact owns a 2022 Kia Sorento. The contact stated that while driving at 40 MPH and approaching a stop light, the contact heard an abnormal clinking sound, the vehicle lost motive power and the vehicle decelerated independently. The vehicle was driven to the residence. The contact stated that the vehicle failed to exceed 25 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed propeller shaft drive shaft boot. The contact was informed that the propeller shaft drive shaft boot needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 21,016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559412December 11, 2023
STEERING, LANE DEPARTURE: ASSIST
There is a loud squeaking sound that sounds like a rodent or bird that occurs intermittently at cold temperatures from the steering column. It has been mentioned in several forums and Facebook communities. Some dealers are aware, others are not. The repair requires a steering column replacement according to those who have had service completed. Dealers are requiring they directly hear the issue despite recorded video proof. I have a copy of my issue in hand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559434December 11, 2023
ENGINE
The vehicle shows that it is running hot but when I check there is coolant in the reservoir but then when I check the radiator there is little to no coolant in it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559512December 11, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559529December 11, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2011 Kia Sorento headlights come on during the bright part of the day and also turn off while driving at night in the auto mode. It is dangerous to be driving while at night when headlights just go out at any time and all the other inside dash lights go dim. It also happens that the headlights come on during the afternoon when it is bright outside also and causes the inside dash lights to go dim. Have seen several Kia owners complaining about this same issue. Very, very dangerous to drive at night. No warning of this is going to happen. This is putting us and others at risk of a life threatening situation. No dealership or auto repair shop can address the problem unless they are there when it actually happens. It is available for inspection at anytime to fix this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559547December 11, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
When signaling a left turn, my right signal flashes before flashing the left signal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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