Kia Sorento Complaints

10,397 consumer complaints on file.

#11562809December 31, 2023
STEERING
Has a steering control issue. I am now on my 3rd steering columm replacement. They do not correct the sticky on center steering control issues. Kia has not come up with a workable solution for this. I have had it to 3 dealers so far. They all say the steering column needs to be replaced. Now out of warranty. This car is difficult to drive and control . I have had this problem since I bought it brand new. It now has 118000 miles on it with a lot of misery driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562779December 30, 2023
SUSPENSION
Brackets associated with the rear axle rusted and cracked. Became unable to drive safely. Back wheels started going crooked(top was inward and bottom was outward)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562513December 29, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was jumpstarted. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to an electrical failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562574December 29, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, ENGINE
I experienced a Malfunction of indicators lamp, ABS warning lights, burning/ melting smell and smoke from the engine compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562582December 29, 2023
STEERING
continuous issues with "sticky" or "notchy" steering. Steering is not smooth and almost caused several accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562584December 29, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562648December 29, 2023
ENGINE
This car has been consuming oil at a crazy rate I have been to the dealer at least 20 times with them saying I need to do oil consumption tests which I thought was already done but the car is misfiring and all that can be done right now is to drive it until engine seizes my question is how is this ok how does Kia sell a certified car with only 15,000 miles on it (when purchased) tell people well can’t help you because you are not the original owner
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562669December 29, 2023
FUEL/PROPULSION SYSTEM
There's something SERIOUSLY wrong with the Lambda Ii GDI engine similar to the theta ii. Like the SAME oil problems. I have a perfect service record at 89,600 miles and no accident and the oil light came on with solid oil, and even after the new oil, the new transmission flush and full injection service the oil light came on. They took it in numerous times and turned off the oil light and said nothing wrong but the ENGINE light went on once and I took it in 1 mile away and they cleared the light saying "no errors" and "no service problems they could see" and stated it might be the engine itself. It's acting JUST like the theta engine problems with kia sorentos. Like exactly the same. The blogs on the net are freaking out because a SLEW of people with 2019 sorentos were having the same problems. Not low on oil at ALL and the oil light keeps going off. They are helpless to fix it at Kia and said to trade in the car. There were six kia sorentos of the same make and in for repair recently and while I was in the lobby I was hearing customer ls call in complaining about oil lights going off. The blogs I'm reading have a slew of people this is happening to and I just read the California judges ruling and on the theta ii and I contacted the same lawfirm TODAY about the Lambda ii engine. I guess the feds are looking into it but it should be tied RIGHT away to the Lambda engines as well. There's something MAJOR wrong with the lambda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562433December 28, 2023
STRUCTURE:BODY
Pearl White Paint is chipping and peeling all over my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562256December 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562278December 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562305December 28, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I'm supposed to park my 2011 Sorento outside and away from structures, and not drive it until Kia comes up with a part/solution to fix the engine compartment fire issue relating to NHTSA Recall # 23V652000 (manufacturer recall # SC284XM). This warning was issued Sept 25th, 2023. It's now been over 3 months. Am I supposed to walk everywhere, use a Ride Share service, or take public transportation??? If Kia won't fix it, they should give me another vehicle to drive....or purchase the vehicle back from me for what I paid for it in 2022, less 1 year's depreciation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562400December 28, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 20 MPH, the front passenger’s side door was unintendedly unlocked, causing the door to open independently. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer has not yet contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562404December 28, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Received important safety recall on 14th November 2023, I called Kia dealership and corporate office to resolve and got the answer that the remedy is not available. It’s been more than 45 days since I received a letter, I am not parking my car in my garage, or neither driving secondary to concerned of fire, risk and injury as indicated in later. I went to local Kia dealership as I was instructed by the Kia corporate number, They instructed me not to worry about it just a precaution, which which is contradictory and different information then I received a letter. I’m strongly filing a complaint on behalf of all the Kia Sorrento owners, who received this letter and afraid to drive for more than 45+ days and afraid to park inside the garage or right next to the neighbors house. Please address this issue as soon as possible as there are so many of me and they don’t know what to do next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561977December 27, 2023
ENGINE
Oil Consumption issue in which the oil is burning in in the engine. It's a known issue KIA acknowledges however; will not recall to replace the engine. My car has gone through the oil consumption test which they acknowledged it is consuming oil but would cost 1600 to correct a 92% success rate. I don't have the money to fix. Solution from the service dealer was to wait for the engine to go so it can be replaced in its entirety. I am having to check my oil every 1000 miles to top the oil off-quart low and change the oil every 3k. So unsafe to say wait for the engine to go. I am scared to drive my car any further than in the city limits. Is there anything that can be done. Where is the accountability on their end?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561992December 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure related to the recall. The failure mileage was 100,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562023December 27, 2023
ENGINE
I purchased this car in august of this year 2023. Since purchasing it has spent about half of the time I’ve had it at the dealership being repaired (all listed in carfax) Things that have been fixed are thermostat, car has been pressure tested multiple times due to hidden coolant leaks, Oring replaced, thermal module where coolant pipe connects & now it is having oil consumption issues & im in the process of testing. This car only has 60k miles and I’ve only put about 3500 of them on it. It has a good carfax showing it has been maintained properly. The dealership has told me that they are unsure if approval would be given for oil consumption. However this hadn’t been happening before all the coolant issues occured which leads me to believe this is somehow related. & now it is a huge concern to me as the idea that my engine could blow or catch on fire with two little kids in the car is extremely scary. Also there was no engine light on when car started having oil loss, luckily I was just checking fluids regularly and noticed & when we started this process the dealership had to put 3 qts of oil in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562088December 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562128December 27, 2023
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2013 Kia Sorento. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and incline warning lights illuminated. The contact received notification of NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) and 23V652000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 155,00. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561716December 24, 2023
STRUCTURE:BODY
The vehicle is in immacutlate condition and when I went to wash it yesterday I noticed what appear to be a spot. When I sprayed with water the paint peeled off and I noted that it is dowing this on other spots on the bumper. I take excellent care of this car and to see paint peeling off when the car has not even done 100,000 miles is very disappointing. Only to find that Kia has had compaints and it is documented that many customers have had issues with the snow white pearl paint peeling. Why has Kia not offered to rectify the situation. the vehicle is available for inspection but it is my understanding that Kia only warranty's the paint for one year. I have sent photos to indicate how well the car has been mainatined as well as the peeling paint. The system will not allow me to upload files it skips to personal info. Photos available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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