Kia Sorento Service Bulletins
984 manufacturer communications on file.
- January 30, 2025•Document ID: 11013246Service CampaignEXTERIOR LIGHTING; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SC330_DPSM
- Date Added:
- January 30, 2025
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO (SC330) - This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Service Campaign to replace the multi-function switch knob with improved parts on certain 2016-2018 MY Sorento vehicles, manufactured from October 27, 2014 through March 7, 2018.
Associated Products (3)Associated Documents - January 30, 2025•Document ID: 11013245Service CampaignELECTRICAL SYSTEM; EXTERIOR LIGHTING
- Mfr Comm. #:
- SC330_DP
- Date Added:
- January 30, 2025
- Manufacturer:
- KIA
SummaryVOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC330) - This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Service Campaign to replace the multi-function switch knob with improved parts on certain 2016-2018 MY Sorento vehicles, manufactured from October 27, 2014 through March 7, 2018.
Associated Products (3)Associated Documents - January 29, 2025•Document ID: 11013249Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE368_R1
- Date Added:
- January 30, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT ACTIVATION FAILURE (SA600) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to access the ‘Dealer Mode’ function and perform a ‘Reset Network’ on certain 2025MY Multiple Model vehicles listed on page 7 equipped with a Connected Car Navigation Cockpit (ccNC) head unit to address customer concerns related to activation of Kia Connect due to missing modem data caused by a data transmission error.
Associated Products (5)Associated Documents - January 23, 2025•Document ID: 11013032Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE368
- Date Added:
- January 23, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT ACTIVATION FAILURE (SA600) - This bulletin provides information to access the ‘Dealer Mode’ function and perform a ‘Reset Network’ on certain 2025MY Multiple Model vehicles listed on page 7 equipped with a Connected Car Navigation Cockpit (ccNC) head unit to address customer concerns related to activation of Kia Connect due to missing modem data caused by a data transmission error.
Associated Products (4)Associated Documents - January 10, 2025•Document ID: 11013573Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SC291YZ
- Date Added:
- February 4, 2025
- Manufacturer:
- KIA
SummaryThis bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below return to the dealer with Diagnostic Trouble Code (DTC) P1326 (Knock Signal Range/Performance).
Associated Products (1)Associated Documents - January 9, 2025•Document ID: 11012903Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE338_R1
- Date Added:
- January 16, 2025
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5WSOFTWARE UPDATE (SA569) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model list on page 9). The affected vehicles may experience various concerns related to Apple CarPlay®/Android Auto™ phone projection connectivity.
Associated Products (16)Associated Documents - December 23, 2024•Document ID: 11012057Service Bulletin/Repair InstructionsFUEL/PROPULSION SYSTEM; ELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE364
- Date Added:
- December 23, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: MOTOR CONTROL UNIT (MCU) LOGIC IMPROVEMENT (SA596) - This bulletin provides the procedure to update the Motor Control Unit (MCU) software on certain 2025MY Sorento HEV (MQ4 HEV) vehicles equipped with 19” wheels and produced from March 4, 2024 through November 9, 2024. The affected vehicles may exhibit traction motor noise, an inoperable A/C, and illuminated warning lights with DTCs P0A3C, P0AF0, P1B77 stored due to intermittent traction motor operation when the hybrid system powers ‘OFF’ during the engine clutch calibration procedure.
Associated Products (1)Associated Documents - December 19, 2024•Document ID: 11012029Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE347_R1
- Date Added:
- December 20, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles (refer to pages 5 and 16). The affected vehicles may experience Apple CarPlay®/Android Auto™ phone projection connectivity-related concerns.
Associated Products (21)Associated Documents - December 11, 2024•Document ID: 11011945Service Bulletin/Repair InstructionsAIR BAGS; STEERING
- Mfr Comm. #:
- TSB_ELE108_R1
- Date Added:
- December 18, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AIRBAG WARNING LIGHT ON (WTY003) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information related to the replacement of the clock spring assembly on 2011MY - 2015MY Sorento (XMa) vehicles. Kia is extending the warranty coverage for the driver’s front airbag clock spring assembly on the 2011-2015 MY Sorento vehicles, manufactured from 10/24/2009 through 12/17/2014, to fifteen (15) years with unlimited mileage, starting from the date of first service. This warranty extension addresses failures of the driver’s front airbag clock spring, as well as the diagnosis of any concerns related to the airbag warning light.
Associated Products (5)Associated Documents - December 5, 2024•Document ID: 11011566Warranty Program/ExtensionENGINE
- Mfr Comm. #:
- WTY039_TSB_R3
- Date Added:
- December 6, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: WARRANTY EXTENSION CAMPAIGN: ENGINE SUB ASSEMBLY INSPECTION/REPLACEMENT (WTY039) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information associated with the ‘Warranty Extension Program’ (WTY039) to diagnose a coolant leak from the cylinder head gasket area and, if necessary, replace the engine sub assembly on 2014-2015 MY Sorento, 2014-2017 MY Cadenza, and 2015-2016 MY Sedona vehicles, equipped with 3.3L GDI engines. The warranty coverage for repairs related to the cylinder head gasket will be extended from 5 years / 60,000 miles to 15 years / 180,000 miles, whichever comes first, starting from the date the vehicle was first put into service.
Associated Products (8)Associated Documents - December 5, 2024•Document ID: 11011765Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE361
- Date Added:
- December 11, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE DEALER MODE FACTORY RESET - This bulletin provides the procedure to perform the ‘Dealer Mode Factory Reset’ on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit inoperable and/or interrupted Kia Connect services due to a logic error with the current software version. This logic error may affect the Kia Connect services: calendar, weather, sports, vehicle diagnostics, maintenance and/or Kia Connect services rendering these features inoperable.
Associated Products (12)Associated Documents - December 2, 2024•Document ID: 11011232Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352_R2
- Date Added:
- December 4, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (8)Associated Documents - November 15, 2024•Document ID: 11010698Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE303_R3
- Date Added:
- November 20, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (28)Associated Documents - November 14, 2024•Document ID: 11010702Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; POWER TRAIN
- Mfr Comm. #:
- TSB_TRA111_R2
- Date Added:
- November 21, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: 8-SPEED DUAL CLUTCH TRANSMISSION EOP SENSORLESS LOGIC IMPROVEMENT - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to improve the Electric Oil Pump ‘EOP’ operation logic of the automatic transmission ‘A/T’ on some 2021-2023MY Sorento (MQ4a) vehicles produced from September 9, 2020 through December 29, 2023 and 2021-2023MY K5 (DL3a) vehicles produced from March 24, 2020 to December 18, 2023, equipped with a 2.5L T-GDI Theta III engines and 8-Speed Dual Clutch Transmissions (DCT). The affected vehicles may exhibit abnormal/harsh shifting, gear slipping, no gear engagement in Drive ‘D’ and/or Reverse ‘R’ shift selection, accompanied by a Malfunction Indicator Lamp (MIL) ‘ON’ illuminated on the instrument cluster with DTC(s) P1C2D03, P1C2D1C, and/or P1C2E92 stored.
Associated Products (6)Associated Documents - November 14, 2024•Document ID: 11010522EmissionsENGINE
- Mfr Comm. #:
- SC318_OWNR
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryVOLUNTARY EMISSIONS SERVICE CAMPAIGN: SAMPLE OWNER NOTIFICATION TO THE DEALERS (SC318) - This document is the owner notification (sample) mailed to the dealers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions logic in the Electronic Control Module (ECM) on certain 2024 MY Sorento vehicles equipped with 2.5L Turbo Gas Direct Injection (T-GDI) engines to ensure compliance with emissions regulations.
Associated Products (1)Associated Documents - November 13, 2024•Document ID: 11010525Service Bulletin/Repair InstructionsSTRUCTURE:BODY
- Mfr Comm. #:
- TSB_BOD331
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: FRONT OUTER DOOR HANDLE UNLOCK SENSOR (SA587) - This bulletin provides the procedure to improve the moisture seal both (LH and RH side) outer front door handles on certain 2025MY Sorento PHEV and HEV (MQ4 P/HEV) vehicles equipped with capacitive touch door handles, produced from April 15, 2024 through July 8, 2024. The affected vehicles may intermittently exhibit an inability to ‘unlock’ the front doors using the capacity touch door handle feature. When the outer front door handle gets wet, moisture may become trapped between the door handle grip body and the unlock touch sensor element which can reduce the touch input sensitivity. The front door(s) can be unlocked using the key fob if the door handle unlock touch sensor does not respond.
Associated Products (1)Associated Documents - November 13, 2024•Document ID: 11010699Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB_ELE352_R1
- Date Added:
- November 20, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: SERVICE ACTION: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) (SA582) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to update the software on 5th Generation AVN wide on certain 2023-2024MYKia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern. The affected AVN unit on the vehicles may not respond when pressing the ‘RADIO’ hard key/button on the AVN unit or when selecting the ‘RADIO’ icon on the AVN menu screen.
Associated Products (8)Associated Documents - November 9, 2024•Document ID: 11010704Warranty Program/ExtensionELECTRICAL SYSTEM; EXTERIOR LIGHTING; VISIBILITY/WIPER
- Mfr Comm. #:
- WTY031_OWNR302
- Date Added:
- November 21, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: OWNER RENOTIFICATION (WTY031) - This document is the owner renotification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the multi-function switch assembly on 2016-2017 MY Sorento vehicles from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The contact points in the multi-function switch in your vehicle may become worn, and it could result in intermittent headlamp flickering.
Associated Products (2)Associated Documents - November 9, 2024•Document ID: 11010703Warranty Program/ExtensionEXTERIOR LIGHTING; ELECTRICAL SYSTEM
- Mfr Comm. #:
- WTY031_OWNR301
- Date Added:
- November 21, 2024
- Manufacturer:
- KIA
SummaryWARRANTY EXTENSION CAMPAIGN: OWNER RENOTIFICATION (WTY031) - This document is the owner renotification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the multi-function switch assembly on 2018 MY Sorento vehicles from 5 years / 60,000 miles to 15 years / 150,000 miles, whichever comes first, starting from the date the vehicle was first put into service. The contact points in the multi-function switch in your vehicle may become worn, and it could result in intermittent headlamp flickering.
Associated Products (1)Associated Documents - November 8, 2024•Document ID: 11010524Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- SC318_TSB
- Date Added:
- November 14, 2024
- Manufacturer:
- KIA
SummaryTECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: ECM LOGIC UPDATE (SC318) - This bulletin provides the procedure to update the software logic of the Engine Control Module (ECM) system on certain 2024MY Sorento (MQ4a) vehicles equipped with 2.5L T-GDI Theta III engines produced from December 7, 2023 through February 26, 2024. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollution which exceed Federal and California standards. As a result, the subject vehicles may exhibit an illumination of the Malfunction Indicator Lamp (MIL) with DTC P060547.
Associated Products (1)Associated Documents