Jeep Liberty Complaints

8,882 consumer complaints on file.

#10186868March 28, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CUSTOMER STATES THAT THEY HAVE TRIED SEVERAL TIMES TO GET CAR INTO SERVICE FOR THE RECALL AND HAVE BEEN TOLD THEY DON'T HAVE THE PARTS**CC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186258March 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT RECEIVED RECALL 06V288000 FOR THE LOWER BALL JOINT. THE CONTACT WAS 40TH ON THE WAITING LIST. SHE HEARD A POPPING NOISE WHILE DRIVING. THE CURRENT MILEAGE IS 30,000. THERE HAD BEEN NO FAILURES TO DATE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186288March 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I RECEIVED NOTIFICATION CODE F23 FROM DAIMLER CHRYSLER RECALLING MY VEHICLE FOR A SERIOUS SAFETY PROBLEM WITH BALL JOINTS THIS MONTH. I FIRST READ ABOUT THE RECALL IN SEPTEMBER OF 2006, BUT IT TOOK SIX MONTHS FOR THEM TO NOTIFY ME. AFTER RECEIVING THE NOTICE, I CALLED MY JEEP DEALER ON 3/27/07. I WAS TOLD THAT THERE WERE 170 PEOPLE ON THE LIST AHEAD OF ME, AND THAT THE MOST THEY WOULD FIX WAS 10 VEHICLES PER WEEK. NEXT, I CALLED DAIMLER CHRYSLER'S 800 NUMBER THAT WAS LISTED ON THE RECALL NOTICE. AFTER BEING PLACED ON HOLD WHILE THEY WERE TRYING TO FIND ANOTHER DEALER, I WAS CUT OFF. A RECALL THAT WILL TAKE OVER ONE YEAR TO REMEDY IS NOT ACCEPTABLE! PLEASE LET ME KNOW WHAT I SHOULD DO IF I HAVE AN ACCIDENT THAT KILLS SOMEONE WHILE I AM WAITING! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186293March 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PARTS FOR MY RECALL ARE NOT AVILABLE OVER 6 WEEKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186307March 27, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE BEEN TRYING TO SCHEDULE SERVICE ON MY JEEP LIBERY AFTER RECEIVING A RECALL NOTICE FROM THE MANUFACTURER. I HAVE BEEN WAITING FOR OVER TWO MONTHS TO GET THE JEEP SERVICE STATION TO RECEIVE THE PART. I WAS TOLD TODAY (3/27) THAT IT MAY BE ANOTHER FIVE MONTHS BEFORE THE PART COMES IN. IN THE MEANTIME, I AM DRIVING AN UNSAFE JEEP LIBERTY. THIS IS UNACCEPTABLE. THE RECALL IS ON: LOWER BALL JOINTS (SAFETY RECALL F23). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186176March 26, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DON HILL PONTIAC JEEP ,2523 E,STONE DRIVE, KINGSPORT, TN STATED THEY DO NOT HAVE THE PARTS TO REPLACESAFETY RECALL F2 CONCERNING ) LOWER BALL JOINTS ON MY 2003 JEEP LIBERTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186198March 26, 2007
STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL* - THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT STATED THAT IT HAD RAINED ON AND OFF THROUGHOUT THE NIGHT AND MORNINGE WHILE DRIVING 15 MPH DOWN A ROAD TO MAKE A RIGHT TURN AND SUDDENLY THE VEHICLE HAD NO STEERING, IT WENT OVER THE MEDIAN, AND HIT ANOTHER VEHICLE AND THEN BOUNCED BACK INTO HER LANE. THE VEHICLE HIT THE DRIVER'S SIDE CORNER OF THE CONTACT'S VEHICLE. NO POLICE REPORT WAS TAKEN, BUT THE POLICE WAS CALLED. THE CONTACT STATED THAT THERE WAS A LOT OF FRONT END DAMAGE DONE TO THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10186199March 26, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT RECEIVED RECALL 06V288000 ON THE 2002 JEEP LIBERTY WITH 70000 CURRENT MILEAGE ON NOVEMBER . 24, 2006, AND THE VEHICLE STILL HAS NOT BEEN REPAIRED. CHRYSLER HAD NOT BEEN CONTACTED. THERE HAD BEEN NO FAILURES TO DATE.*AK THE CONSUMER STATED VEHICLE WAS REPAIRED BY DEALER LATE MARCH 2007. UPDATE *4/23/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186216March 26, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THERE WAS A RECALL ON BALL JOINTS FOR JEEP LIBERTY....I CALLED THE DEALERSHIP ADDY CHRYSLER IN LEXINGTON, SC FOR APPOINTMENT TO FIX THE RECALL, THEY TOLD ME IT WOULD BE 2-3 MONTHS BECAUSE CHRYLER WOULD ONLY ALLOCATE 3 SETS OF BALL JOINTS AT A TIME TO EACH DEALER. WHAT KIND OF SECUITYWAS THIS. HOW MANY ACCIDENTS HAVE TO HAPPEN BEFORE CHRYSLER WILL AUTHORIZE ENOUGH PARTS FOR THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186115March 25, 2007
ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE SHUT OFF! NO POWER.STEERING, NO POWER BRAKES! NOTHING. FIRST TIME FIXED AT DEALER, PROBLEM WAS TOLD TO BE A SPEED SENSOR. VEHICLE NOW SITS AT ANOTHER DEALER 40 MILES FROM OWNER'S HOME AWAITING TO HERE WHAT NOW. THIS NEEDS TO BE RESOLVED SOON BEFORE AN ACCIDENT HAPPENS. 2002 JEEP LIBERTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185988March 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT CALLED IN REFERENCE TO RECALL # 06V288000 REGARDING THE LOWER BALL JOINT. THE DEALER QUOTED A WAIT TIME OF APPROXIMATELY FOUR MONTHS BEFORE THE VEHICLE COULD BE SERVICED. THE CURRENT AND FAILURE MILEAGE WERE 35800.*AK THE CONSUMER STATES WAS CONTACTED ON 4/13/07 REGARDING REPAIR AND DATE SET FOR POSSIBLE REPAIRS ON 4/16/07. UPDATE 4/25/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186007March 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, PARKING BRAKE
I HAVE A 2005 JEEP LIBERTY WHICH WAS RECALLED BACK IN SEPTEMBER 2006 DUE TO LOWER BALL JOINTS. ,MY CAR WAS SERVICED BACK IN OCTOBER, AND THERE WAS NO MENTION OF SUCH RECALL AT THE TIME. NOW THAT I RECEIVED THE NOTICE BY MAIL I CALLED TO HAVE IT REPLACED, AND I THEN HAVE TO WAIT 6-8 WEEKS ON A PART THAT WAS A SAFETY ISSUE AND COULD CAUSE A DEATH IN MY FAMILY, THAT PROBLEM WAS SUPPOSED TO BE CORRECTED AT THAT TIME OF SERVICE, ALSO THE HAND BRAKE NEVER WORKED THE WAY IT SHOULD SINCE THE CAR WAS MPURCHASED TOOK VEHICLE ON SEVERAL OCASSIONS TO DEALER, BUT THEY KEPT SAYING THAT NOTHING WAS WRONG WITH IT, VERY BAD CUSTOMER SERVICE,AND I'M NOT THE ONLY ONE SAYING THAT, JUST HAVE TO LISTEN TO THE PEOPLE WAITING ON THEIR VEHICLES WHILE THEY WERE BEING SERVICED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186024March 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THIS COMPLAINT WAS ABOUT DAIMLER CHRYSLER'S FAILURE TO CORRECT A RECALL IN A TIMELY MANNER CONCERNING NHTSA RECALL CAMPAIGN ID NUMBER : 06V288000. THIS RECALL STARTED ON 9/11/06. I DID NOT GET A RECALL NOTICE UNTIL OVER 6 MONTHS LATER . ON 3/23/07, I CALLED THE DEALER TO SCHEDULE THE REPAIRS, AND WAS TOLD THE EARLIEST THEY WERE ACCEPTING APPOINTMENTS WAS JUNE, 2007. OTHER LIBERTY VEHICLE'S BALL JOINT FAILURES WAS DUE TO THE VIRGINIA SATE SAFETY INSPECTION . BECAUSE OF THIS PROBLEM THEY HAD TO TAKE BALL JOINTS FROM OTHER RECALLED CUSTOMERS IN ORDER TO GET THE FAILED LIBERTY VEHICLES BACK ON THE ROAD. SINCE THIS RECALL WAS FOR A POTENTIALLY CATASTROPHIC FAILURE SOMETHING NEEDED TO BE DONE TO GET THESE PARTS IN SO REPAIRS COULD BE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186028March 23, 2007
SEAT BELTS:REAR/OTHER
2003 JEEP LIBERTY HAD DEFECTIVE SEAT BELTS, BOTH IN THE REAR, COMING APART AT THE EXACT SAME SPOT. THE SAME DAY THAT CONTACT HAD THE JEEP IN THE SHOP ANOTHER WOMAN HAD THE EXACT SAME PROBLEM WITH HER DODGE SUV. CONTACTED CHYSLER ,WHO SAID THEY WOULD COVER THE PARTS ONLY IF I PAID THE DEALER OVER $100.00 IN LABOR COSTS, WHICH WAS UNFAIR SINCE IT WAS A CLEAR DEFECT. THE BELTS WERE BASICALLY UNUSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186039March 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT OWNS A 2003 JEEP LIBERTY WHICH HAD BEEN RECALLED. A CRASH OCCURRED AS A RESULT OF THE FAULTY BALL JOINT ON THE VEHICLE. ON FEBRUARY 22, 2007 THE CONTACT WAS DRIVING AT 30 MPH ON THE HIGHWAY, IT WAS A CLOUDY BUT DRY DAY AND WHILE EXITING THE HIGHWAY THE STEERING WHEEL BECAME LOOSE, IT BEGAN TO MOVE LEFT TO RIGHT AND THE VEHICLE MADE A SHARP LEFT TURN CROSSING INTO THE LEFT LANE, ULTIMATELY STRIKING THE LEFT GUARD RAIL ON THE RAMP. THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP THAT CHRYSLER RECOMMENDED. AN INVESTIGATOR FOR CHRYSLER INSPECTED THE VEHICLE AND REPORTED THAT THE VEHICLE DID NOT HAVE A LOOSE BALL JOINT, BUT THE CONTACT BELIEVED IT WAS. THE CURRENT AND FAILURE MILEAGE WERE BOTH 55,000. *AK CONSUMER STATES SHE BELIEVES THAT A LOSS OF LUBRICATION WHICH LEAD TO CORROSION, ACCELERATED WEAR AND SEPARATION FROM THE STEERING KNUCKLE IN WHICH RESULTED IN THE LOSS OF JEEPS DIRECTIONAL CONTROL. CONSUMER ALSO STATES KNOWN FACT OF DEFECT IN 2002-2006 AROUND FRONT SUSPENSION LOWER BALL JOINT. *04/23/07TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10186040March 23, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*- THE CONTACT OWNS A 2005 JEEP LIBERTY WHICH HAS A SAFETY RECALL ON THE LOWER BALL JOINTS. THEY HAVE CONTACTED 2 TO 3 DEALERS TO SCHEDULE THE WORK, AND THEY EACH STATED THAT IT WOULD TAKE SIX TO EIGHT WEEKS JUST TO RECEIVE THE PARTS, AND THEN THEY WILL CALL THEM TO SCHEDULE THE REPAIRS. SHE BELIEVED THAT NHTSA SHOULD BE CONCERNED AND SET A SPECIFIC DEADLINE IN WHICH TO REPAIR THE VEHICLESBECAUSE SOMEONE COULD HAVE A ACCIDENT WAITING FOR THE PARTS TO COME IN. THE CURRENT MILEAGE WAS 28000. THERE HAD BEEN NO FAILURES TO DATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185889March 22, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 2005 JEEP LIBERTY. THE CONTACT RECEIVED RECALL NOTICE 06V288000 REGARDING THE LOWER BALL JOINT. THE DEALER STATED THAT IT WOULD BE TWENTY WEEKS BEFORE THE VEHICLE COULD BE REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185914March 22, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I AM WRITING IN RESPONSE TO RECALLS THAT HAVE BEEN ISSUED FOR MY TYPE OF VEHICLE (2005 JEEP LIBERTY). I WAS NEVER NOTIFIED OF THE RECALL ISSUED FOR LOWER BALL JOINTS FOR MY VEHICLE. WHEN I CALLED CUSTOMER SERVICE AT DAIMLER CHRYSLER TO INQUIRE WHY I WAS NOT NOTIFIED, I WAS MADE TO FEEL UNIMPORTANT. I THEN CALLED MY LOCAL DEALERSHIP AND SPOKE TO THE SERVICE MANAGER. HE WAS AWARE OF THE RECALL, HOWEVER NEVER NOTIFIED ME THAT IT NEEDED TO BE REPAIRED. I TAKE MY VEHICLE THERE FOR SERVICE EVERY MONTH OR SO SINCE PURCHASING IN JUNE 2005. HE CLAIMED THAT THE PARTS WERE BACK ORDERED AND HE WOULD LET ME KNOW WHEN THEY WOULD BE IN. THAT WAS ON 3-12-07 AND TODAY IS 3-22-07 AND HE HAS NOT RETURNED MY CALL. I AM A NEW MOTHER OF A BABY BOY (3 MONTHS) AND IT DOES NOT MAKE ME OR MY HUSBAND HAPPY THAT WE ARE RIDING IN A VEHICLE WITH A DEFECT. I AM BEING TO THINK THAT THE JEEP LIBERTY IS A "LEMON". AFTER CALLING AND COMPLAINING, I RECEIVED A RECALL NOTICE POSTMARKED 3-16-07. WHAT ACTIONS CAN I TAKE FROM THIS POINT? I AM VERY UNHAPPY. I HAVE MAILED A LETTER OF COMPLAINT TO THE DEALERSHIP AND DAIMLER CHRYSLER. PLEASE LET ME KNOW HOW TO PROCEED FROM THIS POINT. I AM AWAITING YOUR RESPONSE. THE DEALERSHIP I PURCHASED FROM IS AS FOLLOWS: GALEANA JEEP 180 GREYSTONE BLVD. COLUMBIA, SC 29210 THANK YOU FOR YOUR ASSISTANCE. SINCERELY, ROBIN TIDWELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185962March 22, 2007
SUSPENSION:FRONT
2003 JEEP LIBERTY UPPER BALL JOINT FAILURE (PASSENGER SIDE) - BALL JOINT CORRODED AND THE BALL PULLED OUT OF THE SOCKET DURING A LEFT TURN - WHEEL FELL OUTWARD AND LAID DOWN WITH VEHICLE RESTING ON THE TIRE VEHICLE IS AT DEALER - AWAITING WORD ON PROPOSED REMEDY THIS FAILURE IS EXACTLY AS DESCRIBED ON A RECALL FOR THE LOWER BALL JOINTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185737March 21, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*-THE CONTACT STATED THAT HIS DAUGHTER WAS IN A CRASH WITH HER 2003 JEEP LIBERTY ON 01/27/07. THE AIRBAGS DID DEPLOY. HE STATED THAT EARLY THAT MORNING, ON A CLEAR DAY SHE CRASHED THE VEHICLE RESULTING IN HER DEATH. THE CONTACT STATED THAT FROM THE PICTURES OF THE CRASH, THE WHEELS OF THE DRIVER SIDE LOOKED UNUSUAL. THE VEHICLE WAS ON RECALL, BUT HE WAS NOT SURE IF THE RECALL HAD BEEN REPAIRED PRIOR TO THE CRASH. THE CONTACT WAS WAITING FOR THE INVESTIGATION TO BE COMPLETED. HE FELT THAT THE CRASH WAS DUE TO A FAILURE IN THE LOWER BALL JOINTS. HE ALSO STATED THAT THE HIS DAUGHTER CONSTANTLY COMPLAINED THAT THE TIRES AND BRAKES WERE FUNCTIONING INCORRECTLY. THE CONTACT STATED THAT HIS DAUGHTER CONSTANTLY TOOK THE VEHICLE TO THE DEALERSHIP COMPLAINED ABOUT THESE PROBLEMS, BUT THE DEALERSHIP WOULD NOT DO ANY REPAIRS WITHOUT THE CONTACT PAYING FOR THE REPAIRS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1

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