Jeep Compass Complaints

4,014 consumer complaints on file.

#11389836January 25, 2021
STRUCTURE:BODY, ENGINE, STEERING
I WAS GOING WEST ON FAIR VIEW AVENUE IN TUCSON, ARIZONA WHEN MY CAR SUDDENLY SHIFTED OUT OF DRIVE INTO SOMETHING BELOW DRIVE. IT STARTED SHIMMYING BACK AND FORTH AND WOULD NOT PROCEED. I WAS COMING UPON A 4 WAY STOP, SO I FINALLY GOT THE CAR BACK INTO DRIVE; IT SEEMED OK. I DROVE VERY CAREFULLY AND SLOWLY HOME WITHOUT INCIDENT--MAYBE 4 OR 5 BLOCKS. HOWEVER, WHEN I TURNED INTO MY GARAGE, THE GEARSHIFT SHIFTED BELOW AGAIN AND MY CAR SHIMMIED OUT OF CONTROL BACK AND FORTH AND THE RIGHT SIDE OF MY CAR WAS BADLY SCRAPED, AND THE LEFT TAILLIGHT CRACKED. SO, THE FIRST TIME I WAS BRIEFLY STATIONARY WAITING FOR THE CARS AHEAD OF ME TO MOVE, BUT THE SECOND TIME I WAS IN MOTION BUT MOVING VERY SLOWLY TO NEGOTIATE THE ENTRANCE TO THE GARAGE, SO ALMOST STATIONARY. THE GARAGE WAS NOT DAMAGED. I DO NOT HAVE A CELL PHONE THAT CAN TAKE PHOTOS AT THIS TIME, BUT I HOPE TO SECURE A CELL PHONE. THE DEALERSHIP ALWAYS INSPECTS MY CAR FOR ITS REGULAR SERVICE, SO THEY MUST HAVE RECORDS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389664January 24, 2021
ENGINE
I PURCHASED A 2020 JEEP COMPASS TRAILHAWK WITH THE 2.4 TIGER SHARK ENGINE ON 2/24/20. WHILE ON MY WAY TO SIGN PAPERS, I SAW A FRIEND WITH A 2018 MODEL LEAVING THE DEALERSHIP. WHEN I INFORMED HIM THAT I WAS PICKING UP THE SAME CAR HE TOLD ME TO "WATCH MY OIL". HE HAD HIS SHUT DOWN DRIVING DOWN THE ROAD WITHOUT WARNING DUE TO LOW OIL. HIS WAS USING A QUART IN UNDER 1K MILES. THE DEALERSHIP ENDED UP REPLACING THE ENGINE BUT THE SAME OIL CONSUMPTION ISSUE REMAINED. WHEN I ASKED ABOUT THE ISSUE BEFORE SIGNING PAPERS, THE SALESMAN CHECKED WITH SERVICE & WAS TOLD THAT THEY HAD TAKEN CARE OF THE ISSUE. THEY DID NOT. I HAD MY OIL CHANGED AT 830 MILES (I DON'T DRIVE A LOT) AND IT WAS 1 QUART LOW. IT HAS COME TO MY ATTENTION THAT A RECALL HAD BEEN ISSUED FOR MODEL YEAR 2018 BUT NOT 2020. IT IS THE SAME ENGINE AND SAME ISSUE. IT IS A SOFTWARE UPDATE FOR EXCESSIVE OIL CONSUMPTION. WHY NOT 2020?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389569January 23, 2021
UNKNOWN OR OTHER
THE CAR STOPPED (COMPLETELY) SHUT OFF WHILE I WAS DRIVING ON THE HIGHWAY. THERE WAS NO WARNING, NOTHING. JUST SHUT OFF WHILE I WAS GOING 55+
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389355January 22, 2021
ENGINE
ON 3 SEPARATE OCCASIONS NOW THE CAR RANDOMLY SHUTS OFF WHILE DRIVING. THIS IS A HUGE SAFETY CONCERN AS ONCE IT WAS ON THE HIGHWAY- THE CAR SHUTS DOWN AND STARTS TO DECELERATE- YOU LOOSE POWER STEERING AND POWER BRAKES AND THE CAR IS HARD TO CONTROL- THE LAST INCIDENT ALMOST CAUSED AN ACCIDENT- HAS BEEN TO THE DEALER 3 TIMES AND THEY ARE BASICALLY JUST THROWING DARTS AT TRYING TO FIX IT. THE FIRST FIX WAS JUST A COMPUTER UPDATE, THE SECOND FIX WAS A THERMOSTAT AND HOUSING THE THIRD FIX WAS AN AUXILIARY BATTERY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389396January 22, 2021
ENGINE
MERGING ONTO THE HIGHWAY THE CAR SUDDENLY TURNED OFF AND THE PARKING BRAKE ENGAGED. I WAS ABLE TO PUT ON HAZARDS BUT MY VEHICLE WAS STOPPED ON AN ON RAMP AND WOULDN'T START UP RIGHT AWAY. LOOKING INTO THE PROBLEM A LITTLE MORE AFTER I WAS ABLE TO GET HOME, THIS CAR IS KNOWN TO HAVE AN EXCESSIVE OIL CONSUMPTION ISSUE. I CHANGED MY OIL MYSELF 4 MONTHS AGO AND AM WORKING FROM HOME, THERE HAS BEEN MINIMAL DRIVING. WHEN I CHECKED THE OIL, IT BARELY REACHED THE DIPSTICK. CALLED THE DEALERSHIP AND ASKED WHAT JEEP IS DOING ABOUT THIS PROBLEM, THE RESPONSE WAS TO BRING MY CAR IN FOR AN OIL CHANGE (WHICH IT DOESN'T NEED) AND TO BRING THE CAR BACK EVERY 500 MILES FOR AN OIL CONSUMPTION TEST. THAT IS ALL JEEP IS DOING ABOUT THIS PROBLEM. THERE IS NO WARNING THAT YOUR OIL IS LOW, YOUR CAR WILL JUST TURN OFF IN THE MIDDLE OF DRIVING IT. EXTREMELY TERRIFYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388779January 19, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
I STARTED MY CAR LIKE NORMAL AND REVERSED AND DROVE FORWARD DOWN STREET. I NOTICED THE CAR KEPT MAKING JOLTING MOTIONS. I CAME TO A STOP SIGN AND AS I BEGAN TO TAKE OFF AND WAS IN THE ROADWAY THE PARKING BRAKE ENGAGED AND THE BRAKE AND GAS PEDALS LOCKED UP AND THE CAR SLOWLY CAME TO A STOP. I PUT THE CAR IN PARK AND TRIED TO DISENGAGE THE PARKING BRAKE. IT TURNED OFF BUT THE BRAKE AND GAS PEDALS WERE STILL JAMMED. I TURNED THE CAR OFF AND LET IT SIT FOR A MINUTE AND PRESSED THE POWER BUTTON TO TRY AND RESTART THE CAR. IT STARTED MAKING A NOISE AS IF THE BATTERY WAS DEAD AND SHUT BACK OFF. I LET IT SIT FOR A BIT LONGER AND TRIED AGAIN. THIS TIME IT DID THE SAME THING BUT EVENTUALLY TURNED ON. I THEN PUT THE CAR IN DRIVE AND PROCEEDED TO PRESS ON THE GAS TO SEE IF IT WOULD MOVE FORWARD. IT DID BUT HAPPENED AGAIN AT THE NEXT INTERSECTION I HAD TO STOP AT. EVERY TIME THIS WOULD OCCUR IT WOULD NUDGE FORWARD JUST ENOUGH FOR ME TO BE IN THE INTERSECTION AND IT WOULD TAKE A COUPLE TRIES TO GET THE CAR TO RESTART IN ORDER TO MOVE. THIS PROBLEM CONTINUED AND FINALLY A LIGHT POPPED UP THAT SAID "OIL PRESSURE LOW" SO I CHECKED THE OIL AND IT WAS JUST ABOUT EMPTY. I HAD JUST HAD THE OIL THE OIL CHANGED A COUPLE WEEKS BEFORE SO THE OIL SHOULD NOT HAVE BEEN ANYWHERE NEAR EMPTY. I REPLACED THE OIL AND THE PROBLEM STOPPED. I HAVE BEEN MAKING SURE TO CHECK OIL DAILY AND REPLACE AS NEEDED BUT NOW THE CAR IS JITTERY AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388836January 19, 2021
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I PURCHASED MY 2015 JEEP COMPASS SPORT JANUARY OF 2020. SUMMER OF 2020 I HAD TO REPLACE MY CAMSHAFT SENSOR AND MY CRANKSHAFT SENSOR BECUASE MY CAR COMPLETELY SHUT DOWN WHILE I WAS AT WORK AND WOULD NOT START. THIS YEAR JANUARY OF 2021 I WAS DRIVING HOME ON THE HIGHWAY GOING 65 MPH WHILE IT WAS SNOWING HEAVILY AND MY CARS CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON AT THE SAME TIME AND SLOWED THE POWER OF MY CAR IN THE MIDDLE OF THE HIGHWAY. I GOT MY CAR READ AND THE CODE CAME BACK AS P0365. I HAVE HAD THE CAM SHAFT SENSOR REPLACED 3 TIMES ALREADY THIS MONTH AND I'M STILL EXPERIENCING THE SAME PROBLEM. AGAIN ON MY HOME FROM WORK ON THE HIGHWAY AT NIGHT MY CARS CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON AND SLOWED DOWN MY CAR. I TOOK THE BACK ROADS HOME AS I DID THE FIRST TIME THIS HAPPENED AND NOTICED THAT WHEN I DROVE MY CAR WOULD RANDOMLY ACCELERATE ON ITS ON AND HESITATE TO PICK UP SPEED ONE I HAD STOPPED OR PRESSED MY FOOT TO THE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388830January 19, 2021
ELECTRICAL SYSTEM, POWER TRAIN
I PURCHASED MY JEEP COMPASS JANUARY OF 2020. SUMMER OF 2020 MY CAMSHAFT AND CRANKSHAFT SENSOR WENT OUT COMPLETELY SHUTTING DOWN MY CAR, THEN JANUARY OF 2021 MY CAMSHAFT SENSOR WENT OUT AGAIN. THIS TIME I WAS DRIVING ON THE HIGHWAY AND MY CARS CHECK ENGINE AND TRACTION CONTROL LIGHT SWITCHED ON AT THE SAME TIME AND SLOWED THE SPEED OF MY CAR. I'VE REPLACED MY CAMSHAFT 3 TIMES ALREADY THIS MONTH AND I'M STILL GETTING THE SAME CODE OF P0365
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388488January 16, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SUSPENSION
MY 2007 JEEP COMPASS WAS JUST SITTING IN THE YARD NOT BEING DRIVEN WAS NOT HOT AND IT JUST CAUGHT ON FIRE BY ITSELF THE FIRE DEPARTMENT HAD TO COME AND ASSIST WITH PUT IN THE FIRE OUT THE FIRE CHIEF STATED FROM HIS INVESTIGATION THAT IT WAS ELECTRICAL PROBLEM FROM THE LIGHTS AND AS I SAID THE VEHICLE WAS NOT BEING OPERATED AND THE LIGHTS WAS NOT ON
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11388518January 16, 2021
STEERING
WHILE DRIVING 80 DOWN THE FREEWAY WITH CRUISE CONTROL ON, WHEN CRUISE CONTROL WAS TURNED OFF, IT THEN SHUT OFF MY POWER STEERING AND STABILITY CONTROL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388325January 15, 2021
ELECTRICAL SYSTEM, ENGINE
CAR STALLED GOING DOWN THE FREEWAY WITHOUT WARNING, TAKEN TO DEALERSHIP AND WAS TOLD LOW ON OIL, OIL CHANGED AND NO WORD OF OIL CONSUMPTION PROBLEM, ASKED AND GOT AN OIL CONSUMPTION TEST AT DEALER TO WHICH THEY SAID 1 QUART PER 2000 MILES IS NORMAL. HAD INDEPENDENT OIL CONSUMPTION TEST DONE AT MASONS AUTOMOTIVE AND THE CAR IS BURNING 1 QUART OF OIL EVERY 747 MILES. NOW A RECALL TO REPROGRAM THE COMPUTER. THE CAR IS ALSO ON ITS 3RD SET OF BATTERIES DUE TO BATTERY FAILURE, BOTH BATTERIES HAD FAILED LEAVING US STRANDED AS THE BATTERIES FAIL INSTANTLY. DROVE THE CAR AND PARKED IT, CAME BACK LITTLE LATER AND THE CAR WON'T START ALL WARNING AND ERROR LIGHTS START FLASHING AND CAN'T STOP THEM, HAD TO TOW THE CAR TO THE DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388339January 15, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 JEEP COMPASS. THE CONTACT STATED THAT ON MULTIPLE OCCASIONS, THE BATTERY POWER FAILED AND THE VEHICLE COULD NOT BE STARTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ENGLEWOOD CHRYSLER JEEP LOCATED AT 100 SYLVAN AVE, ENGLEWOOD CLIFFS, NJ 07632 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388379January 15, 2021
STRUCTURE:BODY
MY 2010 JEEP COMPASS WAS TAKEN IN FOR AN INSPECTION TODAY. IT FAILED FOR LOWER FRONT SUBFRAME BEING TOTALLY RUSTED OUT. THIS IS UNACCEPTABLE FOR A 10 YEAR OLD VEHICLE AND VERY UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388400January 15, 2021
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
SO MY VEHICLE HAS BEEN REALLY SLUGGISH. HALF THE TIME IT DOESN'T WANT TO ACCELERATE, AND WHEN IT DOES IT SOUNDS LIKE IT'S HAVING TROUBLE SHIFTING GEARS. WHEN GETTING ON THE FREEWAY MY VEHICLE WILL GET TO THE SPEED OF 50 MPH AND MY RPM READING BETWEEN 4000-5000. I HAVE TRIED TO LET MY FOOT OFF THE GAS, MY SPEED GOES DOWN BUT RPM STAYS THE SAME. THIS IS REALLY SCARY ESPECIALLY WHEN YOU HAVE TO GET ON A BUSY HIGHWAY WITH A SPEED LIMIT OF 70, AND YOU CAN ONLY GO 50-55. I AM A FIRST RESPONDER, SOME TIMES I USE MY PERSONAL VEHICLE TO RESPOND TO INCIDENTS, DUE TO LOCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387806January 13, 2021
SERVICE BRAKES
FROM PURCHASE DATE THE BRAKES FELT BAD. I HAVE TAKEN MY CAR TO 2 DEALERSHIPS AND 3 TIMES TOTAL TO COMPLAIN ABOUT THE GRINDING AND BRAKE GRABBING AND TOLD NOTHING IS WRONG OR NO RECALLS, SO THEY DIDN'T WANT TO ADDRESS THIS ONGOING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387654January 12, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2018 JEEP COMPASS HAS HAD BOTH KEY FOBS DIE WITHIN 2 YEARS OF PURCHASE OF THE VEHICLE. THE MOST CONCERNING THING IS THAT MY VEHICLE WILL START AND I CAN DRIVE AND THEN MY CAR WILL SAY 'KEY FOB NOT DETECTED' AND I CAN NO LONGER DRIVE MY VEHICLE. THIS IS A GREAT FEATURE IF SOMEONE WHERE TRYING TO DRIVE AWAY WITH MY CAR, HOWEVER I AM DRIVING MY CAR AND I HAVE THEY KEYS INSIDE. THIS HAPPENS MORE FREQUENTLY IN THE WINTER MONTHS THAN THE SUMMER. IT APPEARS AS THOUGH THE WINTER COLD CAUSES THE BATTERY OF THE KEY FOB TO DRAIN OR NOT WORK PROPERLY. MY CAR WILL NOT START OR UNLOCK, THEN ONCE I AM ABLE TO UNLOCK THE VEHICLE IT HAS A DIFFICULT TIME DETECTING THE KEY FOB (EVEN WHEN FOLLOWING INSTRUCTION MANUAL SHOT A DEAD FOB). THE VEHICLE WILL EVENTUALLY DETECT THE FOB AND START. THEN ON MY DRIVE THE KEY FOB NEEDS TO BE ON THE DASH NEXT TO THE START ENGINE BUTTON SO I CAN DRIVE AND EVEN THEN IT CAN RESULT IN NOT BEING DETECTED AND STALLING THE VEHICLE. I FIND THIS A VERY CONCERNING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387752January 12, 2021
UNKNOWN OR OTHER
MY JEEP NEEDS MAJOR REPAIRS, AND I DON'T HAVE THE FUNDS. I WAS TOLD THAT I HAVE A THROTTLE PROBLEM ALONG WITH SOME TRANSMISSION ISSUES. BUT IN ORDER TO EVEN LOOK AT THE TRANSMISSION, THE THROTTLE HAS TO BE REPAIRED FIRST, AND THEY WANT $600 FOR THAT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387800January 12, 2021
AIR BAGS, SEATS
THE ACTIVE RESTRAINT HEADREST BROKE AND THE PADDED AREA POPPED OUT YESTERDAY (01/11) WHILE SITTING IN THE CAR IN A PARKING LOT. THE PLASTIC HOLDING THE CATCH PIN BROKE AND IT CANNOT BE RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387382January 10, 2021
POWER TRAIN
I PURCHASED THIS JEEP A YEAR AGO VERY LOW MILEAGE. ABOUT 2 WEEKS INTO IT THE JEEP STARTED HEATING UP. LONG STORY SHORT THIS VEHICLE AT ITS 100K MILES NEEDED A TRANSMISSION REPLACEMENT THAT COST ME OVER 3000.00 WITH SUCH LITTLE MILEAGE I BELIEVE THIS IS A MANUFACTURE ERROR., IVE HEARD SEVERAL OF THESE JEEP COMPASSES NEEDING TRANSMISSIONS UNDER 100K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387416January 10, 2021
ENGINE
DRIVING AT NIGHT THE CAR STALLED OUT WITH NO WARNING LIGHT OR ANYTHING JUST COMPLETELY SHUT OFF TURNED IT BACK ON THEN DID IT AGAIN AND AGAIN LUCKILY I WAS ABLE TO GET HOME CAUSE I WASN'T VERY FAR THEN THE NEXT DAY TOOK IT TO THE DEALERSHIP. I WAS TOLD THAT THE CAR HAS AN ISSUE WITH OIL CONSUMPTION BUT I HAD DONE AN OIL CHANGE NOT EVEN 2000 MILES AGO AND I COULDN'T BELIEVE HOW THERE WAS NO WARNING I WAS LUCKY IT WAS AT NIGHT AND THERE WAS NOBODY AROUND DRIVING BEHIND ME AND NOW I'M WAITING 1500 MILES TO GET IT CHECKED OUT AGAIN AND IF IT DOES IT AGAIN THEY SAID I'LL GET A NEW ENGINE I HOPE THIS ISSUE GETS RESOLVED CAN'T BELIEVE THE QUALITY OF THESE CARS IS SO BAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Compass