Jeep Compass Complaints

4,014 consumer complaints on file.

#10655402November 17, 2014
UNKNOWN OR OTHER
I HAVE TAKEN THIS CAR 3 TIMES TO THE DEALER AND NOW IT IS GOING ON THE 4TH TIME TO FIX A SQUEAKY SOUND. I AM TIRED OF RETURNING. IT NEEDS TO BE FIXED AND BY THE WAY AFTER 4 TIMES I DO BELIEVE IT IS CONSIDERED A NEW CAR LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652503November 4, 2014
FUEL/PROPULSION SYSTEM
FUEL-SPIT-BACK EVERY TIME WHEN I FILL UP MY TANK. SLOW FILLING WITH BACK UP GAS. I READ ON THE INTERNET THIS IS A KNOWN PROBLEM FOR CHRYSLER, BUT STILL WHY IS NOT A RECALL DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651925November 2, 2014
POWER TRAIN
I ALREADY FILED A COMPLAIN ABOUT THIS INCIDENT. MY PURPOSE NOW IS TO NOTIFY THE INCREDIBLY BAD CUSTOMER SERVICE AND INTEREST THE CHRYSLER CORP TOOK REGARDING THIS INCIDENT. TO START, THEY PLAYED EVERY EXCUSE TO AVOID GOING TO THE BODY SHOP TO INSPECT THE JEEP, AND I KEPT TELLING THEM THERE WAS A BURNING SMELL RIGHT BEFORE THE ACCIDENT HAPPENED AND THE JEEP STARTED MALFUNCTIONING AND SPEEDING ON ITS OWN. WHEN THEY FINALLY GOT TO THE SHOP, I UNDERSTAND THE REVIEW WAS A VERY SUPERFICIAL ONE AND OF COURSE, THEIR CONCLUSSION WAS THAT NOTHING WAS WRONG WITH THE CAR. IN A WORD, THEY DID NOT BOTHER TRYING TO FIND OUT WHY THE BURNING SMELL, IF SOME ELECTRICAL OR CIRCUIT WAS BAD, THEY JUST DID NOT CARE. THIS LACK OF INTEREST FROM THEM ABOUT THE POSSIBILITY OF AVOIDING FUTURE ACCIDENTS THAT MAY RESULT IN LOSS OF HUMAN LIVES OR BAD INJURIES GOT ME VERY UPSET TO A APOINT THAT AS SOON AS THE JEEP GOT OUT OF THE BODY SHOP AND WAS REPAIRED, I TRADED IT FOR A RELIABLE VEHICLE, AND I SURELY DO NOT RECOMMEND ANYONE I KNOW TO BUY A CAR MNANUFACTURED BY THE CHRYSLER GROUP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10650338October 27, 2014
TRACTION CONTROL SYSTEM, ELECTRICAL SYSTEM
STARTED AROUND AUGUST 16,2014. WHEN DRIVING I WOULD MAKE A RIGHT HAND TURN THE TRACTION CONTROL LIGHT WILL COME ON AND STAY ON FOR 2 BLOCKS WHEN THE ROAD IS DRY AND THE JEEP WOULD START BUCKING AND IT WILL POWER DOWN AND SHUT OFF. THIS HAPPENS AT THE SAME ROAD ALL THE TIME. WHEN IT STARTS BUCKING AND POWERING DOWN IT SHUTS OFF AND I CAN NOT STEER THE JEEP. I ALMOST GOT IN ACCIDENTS WHEN THIS HAPPENS. WE TOOK THE JEEP TO SAVAGE 61 FOR THEM TO CHECK, THEY CAN NOT FIND ANYTHING WRONG, WE ALSO CONTACTED CHRYSLER CORPORATION AND FILED A COMPLAINT. THEY SAID CALL SAVAGE 61 AND HAVE THEM LOOK AT IT. WELL WE DID THAT AGAIN THEY HAD THE JEEP FOR OVER A MONTH AND CAN NOT FIND ANYTHING WRONG. NO CODES OR ANYTHING COME UP. IN TOTAL IT IS ABOUT OVER 2 MONTHS IN TIME THIS KEEPS HAPPENING. I FEEL THIS IS SAFETY ISSUE I COULD GET HURT IN A BAD ACCIDENT. PLEASE GET BACK TO ME. I TRIED TO CALL AT THE NUMBER BUT IT TELLS ME ALL LINES ARE BUSY KEEP TRYING .I HAVE A CASE NUMBER FOR CHRYSLER CORP. #[XXX]. THANK YOU [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643708October 9, 2014
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN, STRUCTURE, EXTERIOR LIGHTING
1) WATER LEAKS THROUGH THE INTERIOR LIGHTS (NEAR SUNROOF PANEL). WATERSPOTS ALSO ON ROOF. I AM WORRIED THAT I'LL GET AN ELECTROCUTION AT SOME POINT IF I USE MY INTERIOR LIGHTS AFTER IT HAS RAINED/SNOWED. ALL OPTIONS ARE FACTORY. 2) CLUTCH/TRANSMISSION/ENGINE NEED TO BE REPLACED AT 49,000. THIS IS A MANUAL, AND SHOULD NOT NEED TO BE REPLACED THIS SOON. WHEN YOU REMOVE THE OIL CAP, THERE IS COMPRESSION IN THE TANK. THIS IS EXTREMELY DANGEROUS AND NEEDS TO BE REPLACED ASAP. UNFORTUNATELY, THE ONLY WAY TO DO THIS IS GET A NEW ENGINE (OR REBUILD EXISTING.) THIS IS COMPLETELY UNSAFE AND UNWARRANTED FOR A VEHICLE SO "NEW". DUE TO BEING A SUBSEQUENT OWNER, THIS IS NOT COVERED UNDER THE LIFETIME POWERTRAIN WARRANTY PROVIDED BY CHRYSLER/JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641370October 4, 2014
FUEL/PROPULSION SYSTEM
I WAS ON A ROAD TRIP IN MY 2012 JEEP COMPASS (4X4 LATITUDE VERSION) FROM THE NASHVILLE, TN AREA TO THE WASHINGTON D.C. AREA, IN AUGUST, AND WAS MONITORING MY FUEL CONSUMPTION ON THE TRIP. I NOTED MY FUEL GAUGE HAD BEEN TELLING ME THAT AT THE FIRST HALF OF THE GAS TANK I HAD BEEN GETTING AROUND 210 MILES OUT OF THAT FIRST HALF OF THE TANK. MY SECOND HALF OF THE TANK ONLY GAVE ME AROUND 90 MILES TO THE HALF TANK, WITH ABOUT A GALLON AND A HALF REMAINING IN THE TANK WHEN I REFUELED. THIS IS NEARLY 100 MILE DIFFERENCE IN MILEAGE BETWEEN THE TWO MEASUREMENTS, ON AVERAGE, FOR HIGHWAY DRIVING CONDITIONS. THE ISSUE CONTINUES TO THIS DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641372October 4, 2014
STRUCTURE:BODY
I GOT INTO MY 2012 JEEP COMPASS ( 4X4 LATITUDE VERSION) AND NOTED A DRIP OF WATER ON THE INSIDE OF MY WINDSHIELD. AT FIRST I THOUGHT MAYBE MY WINDSHIELD WAS LEAKING AND TOOK NOTE OF THE AREA. WELL, I BEGAN TO BACK OUT AND A BUNCH OF WATER CAME DOWN ON ME THROUGH MY INTERIOR LIGHT AND ALONG THE EDGING OF THE CEILING OF THE INTERIOR ALONG THE WINDSHIELD. I HAVE HAD THIS HAPPEN TO ME TWICE BEFORE, AND THE ISSUE HAS TO DO WITH THE SUNROOF BECAUSE OF A DESIGN FLAW IN THE SUNROOF DRAINS. RESEARCHING THE INTERNET, THIS IS AN ISSUE THAT HAS BEEN AROUND FOR YEARS WITH JEEP MODELS. I FEAR THIS WILL NOT ONLY CAUSE PREMATURE AGING OF THE BODY DUE TO THE WATER COMING IN CONTACT WITH BODY PARTS THAT ARE NOT MEANT FOR THE WEATHER ELEMENTS, BUT ALSO THE RISK OF THE WATER GETTING INTO AREAS OF THE DASH CAUSING ELECTRICAL PROBLEMS OR EVEN THE VEHICLE COMPUTER PARTS UNDER THE SEATING. WHEN THE WATER COLLECTS ON THAT CEILING PANEL, IT DRAINS THROUGH THE INTERIOR LIGHT DOWN ONTO THE TRANSMISSION SHIFTER AND THE CAR STEREO, AND ALSO ALONG THE PANELING ALONG THE FRONT WINDSHIELD INTO THE DASH AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641263October 3, 2014
STRUCTURE
I KEPT HEARING A SQUEAKY NOISE THAT I COULD NOT DETERMINE WHERE IT CAME FROM WHEN I WOULD PULL OFF. I TOOK MY CAR TO THE DUTCHESS JEEP DEALER AND CALLED A FEW TIMES ALSO TO REPORT BUT THEY COULD NOT FIND ANYTHING. THEN FINALLY AFTER MY PERSISTENCE, DUTCHESS SAID THERE WAS A BULLETIN THAT SAID THERE WAS A PROBLEM. DUTCHESS SCHEDULED AN APPOINTMENT RECTIFIED BUT NOW MY CAR SQUEAKS WHILE DRIVING ESP WHEN PULLING OFF. COULD THIS BE A LEMON? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639944September 29, 2014
ENGINE AND ENGINE COOLING
THE CAR LOST SPEED AND SUDENLY STOP AT THE ROAD,THE VEHICLE STAYS ON BUT IT DOESNT CONTINUE AND I HAVE TO WAIT 10 TO 15 MIN SO I CAN PROCEED TO DRIVE VEHICLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639994September 29, 2014
SUSPENSION, STEERING
NEW TIRES AT 36000, AND BREAKS AND WAS TOLD FRONT TIE ROD NEED REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639327September 26, 2014
SUSPENSION, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE INSPECTED, IT WAS ADVISED THAT THE LOWER PASSENGER SIDE BALL JOINT AND CONTROL ARM NEEDED TO BE REPLACED. IN ADDITION, THE INDEPENDENT MECHANIC DIAGNOSED THAT THE FRONT END SUSPENSION NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT PREVIOUSLY HAD THE RIGHT CONTROL ARM REPAIRED UNDER A MANUFACTURER RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639125September 25, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT STATED WHILE STOPPING AT THE STOP SIGN, AN ABNORMAL NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE DRUMS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 4,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638041September 22, 2014
SUSPENSION
BALL JOINTS WENT BAD AT 44000 MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637875September 21, 2014
FUEL/PROPULSION SYSTEM, ENGINE
SINCE ABOUT NOVEMBER 2011, MY 2007 JEEP COMPASS HAS STALLED OUT AFTER REFUELING WHEN I FILL THE GAS TANK. IT DOES NOT STALL OUT IF I DO NOT FILL THE TANK ALL THE WAY. IT HAS BEEN INSPECTED BY TWO DIFFERENT CHRYSLER DEALERSHIPS IN 2012 AND 2014 AND BOTH FALSELY ACCUSED ME OF OVERFILLING THE TANK. NO ONE HAS BEEN ABLE TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637697September 20, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM
MANUAL TRANSMISSION CAR WAS REVVING HIGH AFTER SHIFTING GEARS. RPMS WERE APPROXIMATELY 4000 ONCE SHIFTED INTO SECOND GEAR GOING 20 MPH. CALLED DEALERSHIP TO SCHEDULE AN APPOINTMENT FOR THE FOLLOWING WEEK. THE NEXT DAY IN THE HIGHWAY THE CAR HAD NO POWER. WOULD ONLY BE ABLE TO GO 40MPH IN A 65 IN 5TH GEAR. IT WAS A 20 MINUTE DRIVE TO WORK. ON THE WAY HOME ON THE HIGHWAY, THE SAME ISSUE WITH LACK OF POWER. 5 MINUTES INTO THE RIDE I HEARD A POP AND LOST ALL POWER TO THE CAR. WAS ABLE TO GET TO THE SIDE OF THE HIGHWAY. GOT MY INSURANCE PAPER OUT OF THE CAR TO CALL A TOW TRUCK AND GOT OUT OF THE CAR. HAD MY BACK TO THE CAR AND TURNED AROUND AND THE CAR WAS ENGULFED IN FLAMES. FIRE DEPARTMENT HAD TO CAME TO PUT THE FIRE OUT. THE CAR IS TOTALED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10633461September 16, 2014
POWER TRAIN, ENGINE AND ENGINE COOLING
OUTSIDE TEMPERATURE 102, DRIVING POSTED SPEED LIMIT OF 75 MPH. AFTER 1 1/2 HOURS WARNING LIGHT CAME ON SAYING TRANSMISSION FLUID OVERHEATED, THE SPEED AUTOMATICALLY DROPPED TO 55 MPH. I PULLED TO THE SIDE OF THE INTERSTATE AND ENGINE STALLED. AFTER 30 MINUTES ENGINE STARTED. TOOK TO JEEP DEALERSHIP AND THEY SAID COMMON PROBLEM AND THEY COULD REPAIR IT FOR $1,000. I SAID THE VEHICLE IS UNDER WARRANTY. THEY SAID NOT COVERED UNDER WARRANTY. THEY ADVISED I DRIVE IN THE MIDDLE OF THE NIGHT AND MAKE FREQUENT STOPS TO AVOID THE PROBLEM. THIS HAS HAPPENED 5 TIMES. I HAVE FOUND MULTIPLE COMPLAINTS OF THE SAME NATURE ONLINE. I DO NOT UNDERSTAND WHY THIS HAS NOT BEEN A RECALL. IT IS A SEVERE SAFETY PROBLEM. I AM NOT YOUNG, FEMALE AND A WIDOW, I DO NOT FEEL SAFE DRIVING THIS CAR IN THE MIDDLE OF THE NIGHT. I CARE FOR MY ELDERLY PARENTS AND DRIVE 500 MILES IN ARIZONA EVERY OTHER WEEK TO BE AT THEIR HOME. MY SAFETY IS AT RISK. PLEASE CONSIDER OPENING AN INVESTIGATION RELATING TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633733September 16, 2014
SUSPENSION, STEERING, POWER TRAIN
EARLY MORNING. GOING N ON I-75, EXITING ON EXIT 22 (GLADES PARKWAY). SLOWING DOWN TO EXIT, MY DAUGHTER PERCEIVED A BURNING ODOR INSIDE THECAR, I TRIED TO KEEP REDUCING THE SPEED BUT THE CAR ACCELERATED BY ITSELF AND THE STEERING WHEEL LOCKED, THE EXIT CURVE WAS IN FRONT OF US AND THANKS GOD WE CRASHED INTO THE SIDEWALK BORDER, WHERE THE CAR WENT OVER THE GRASS WITH THE FRONT RIGHT WHEEL, SCRATCHED THE UNDERNEATH AND THAT ALLOWED US TO GET OUT OF THE GRASS AND STOP THE CAR. I AM TRULY SCARED OF GETTING INTO THAT CAR AGAIN. AS A MATER OF FACT, JUST THINKING WHAT MAY HAVE HAPPENED, I DO NOT WANT THAT CAR ANYMORE, SO I WANT TO KNOW WHAT OPTIONS DO I HAVE. AXLE, SUSPENSION SYSTEM, RACK & PINION, BEARINGS, WHEEL, ENGINE SUPPORTS, AND MORE DAMAGED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10633299September 15, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 JEEP COMPASS. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE FOOTREST PANEL LOOSENED. AN AUTHORIZED DEALER REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000. UPDATED 10/28/2014*LJ THE CONSUMER STATED THE FAILURE BEGAN JUST BEFORE 9,000 MILES AND FREQUENTLY OCCURRED UNTIL IT BROKE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. UPDATED 04/23/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633407September 15, 2014
SUSPENSION
BOUGHT THE CAR BRAND NEW IN 2007. REPLACED LEFT AND RIGHT CONTROL ARMS IN 2010 AND AGAIN IN 2014. THE CAR ONLY HAS 60,603 MILES AND ITS ON ITS 3RD SET OF CONTROL ARMS. I SHOULD NOT BE GOING THROUGH CONTROL ARMS THAT FAST. I DRIVE LESS THAN 2 MILES TO WORK EVERYDAY. FILED A COMPLAINT WITH JEEP IN 2010 AND THEY PAID AS "GOOD WILL REPAIR". THE CAR WAS NOT UNDER WARRANTY. THEY REFUSED TO PAY FOR THE 2014 EVEN THOUGH ITS ONLY 30,000 MILES LATER. CONTROL ARMS SHOULD BE LASTING LONGER THAN 30,000 MILES! THE CAR HAS HAD NUMEROUS REPAIRS INCLUDING A GAS TANK PROBLEM WHERE GAS POURED BACK OUT AT YOU WHILE YOU PUMP. CLEARLY THERE IS SOMETHING WRONG WITH THIS VEHICLE. THE ATTORNEY GENERAL IN RHODE ISLAND HAS REFERRED ME TO THIS ADMINISTRATIVE AGENCY. COULD YOU PLEASE HELP? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633043September 14, 2014
ENGINE, STEERING
IT STARTS WITH THE STEERING WHEEL IS LOOSE AND AT FIRST WE HAD NO IDEA WHAT WAS GOING ON. THIS ISSUE I HAVE WITH MY JEEP COMPASS 4X2 YEAR 2011, IS THE SAME EXACT RECALL ON THE JEEP WRANGLER STATED BELOW: I CALLED CHRYSLER GROUP LLC, 800-247-9753 TODAY SEPT. 14 2014. I SPOKE WITH THE RECALL DEPT. THEY SAID THE COMPASS, AT THIS TIME DOES NOT HAVE THIS RECALL. ONLY THE WRANGLER BELOW, WHICH HAS THE SAME EXACT ISSUE AS I DO. SO, I HAVE TO TOW TRUCK MY JEEP TOMORROW MORNING, TO MY LOCAL JEEP DEALERSHIP, SERVICE DEPT AND PAY OUT OF POCKET. CHRYSLER RECALL DEPT SAID KEEP MY RECEIPTS IF MORE PPL COMPLAIN THEN THERE MAY BE A RECALL JUST LIKE THE WRANGLER HAS BELOW. THIS IS EXACTLY WHAT HAPPENED TO ME>>>>> BUT THIS IS WRANGLER, NOT MY JEEP COMPASS. PER THE WRANGLER RECALL SOLUTION: (WRANGLERS WITH 3.6-LITER V-6 ENGINES, CHRYSLER SAYS A POWER STEERING FLUID LINE CAN WEAR A HOLE IN THE TRANSMISSION OIL COOLER LINE. THE SUVS CAN LEAK FLUID, DAMAGING AUTOMATIC TRANSMISSIONS. DEALERS WILL INSPECT THE LINES FOR FREE AND REPLACE THEM OR INSTALL A PROTECTIVE SLEEVE. THE RECALL BEGINS IN JULY 2013.) IT'S ALSO RECALLING 221,000 JEEP WRANGLERS WORLDWIDE FROM 2012 AND 2013 TO FIX TRANSMISSION FLUID LEAKS, ACCORDING TO DOCUMENTS POSTED THURSDAY ON THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE. I AM FRUSTRATED BECAUSE MY 3 YEAR WARRANTY JUST ENDED LAST MONTH AUG. 2014. I RESEARCHED ON THE INTERNET AND READ A LOT OF OTHER PEOPLE ENCOUNTERING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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