Jeep Compass Complaints

4,014 consumer complaints on file.

#11151705November 15, 2018
SEATS
THE HEADREST ON THE DRIVER SIDE SEPERATED. (SPLIT AS IF IN AN ACCIDENT) THIS WOULD HAVE BEEN VERY DANGEROUS IF I HAD BEEN DRIVING WHEN THIS HAPPENED. I WAS NOT IN THE CAR WHEN THIS HAPPENED. AFTER INSPECTING THE HEADREST I NOTICED THAT A PIECE OF PLASTIC HAD BROKEN AND RELEASED THE SPRING LOADED HEADREST. THE CAR WAS IN MY DRIVEWAY, I FOUND THE BROKEN HEADREST IN THE MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151834November 15, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I PURCHASED VEHICLE IN FEB 2018 FOR MY THEN 16 YEAR OLD DAUGHTER. LAST COUPLE OF REFUELS, VEHICLE WILL STALL OUT AFTER LEAVING GAS STATION. SHE LOOSES POWER, STEERING & BRAKING ABILITY WHEN THIS OCCURS. VEHICLE WILL START BACK UP DRIVE ALONG A WHILE THEN STALL OUT AGAIN. THIS HAPPENS SEVERAL TIMES THEN WILL OPERATE NORMALLY TILL NEXT FILL-UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151842November 15, 2018
STEERING, SUSPENSION
HAD A LOT OF BANGING NOISES OVER BUMPS. AFTER AN INSPECTION UNDER CAR, FOUND FRONT & REAR SUB FRAMES ROTTED OUT. ALSO REAR WHEEL BEARINGS BAD, BROKEN ABS TONE RINGS. REAR SUSPENSION LINKS SEIZED TO REAR SUB FRAME. I ALSO HAD TO REPLACE FRONT STRUTS & SWAY BAR BUSHINGS. (VERY POOR FOR A 10 YEAR OLD CAR)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151865November 15, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
IN AUGUST 2018, I WAS INFORMED BY A REPUTABLE AUTO REPAIR SHOP THAT ANOTHER AUTO REPAIR SHOP THAT DID WORK ON MY VEHICLE LESS THAN A MONTH PRIOR, "TURNED OFF" THE CHECK ENGINE LIGHT. I WENT BACK TO THAT MECHANIC AND THEY ADVISED THAT IT IS IMPOSSIBLE TO DO SO, BECAUSE ITS ALL IN ONE PANEL. ON 11/11/18, ALL EXTERIOR LIGHTS ON THE VEHICLE STOPPED WORKING. I WENT TO AUTO ZONE TO GET REPLACEMENT BULBS, BUT THEY ADVISED THAT THIS WAS AN ELECTRICAL PROBLEM AND I SHOULD GO TO A MECHANIC. I HAVE ALREADY SPENT A FEW THOUSAND DOLLARS ON A 2008 JEEP COMPASS INCLUDING SUSPENSION WORK AND OTHER MAINTENANCE. I WAS JUST INFORMED ON 11/15/18 THAT THE TIPM IS OUT CAUSING THE ALL EXTERIOR LIGHTS TO NOT WORK AND THE CHECK ENGINE LIGHT. THE MECHANIC ADVISED THAT THIS IS A DEALER ONLY PROBLEM AND COULD COST ME UP TO $2000. RESEARCHING THIS ISSUE I FIND THAT THERE WAS A CLASS ACTION LAW SUIT AGAINST CHRYSLER IN 2015. MY VEHICLE WAS NOT INCLUDED AND SHOULD HAVE BEEN. IN FACT, ALL RESEARCH SHOWS THAT THERE ARE MANY COMPLAINTS FOR THE 2008 JEEP COMPASS, HOWEVER THIS VEHICLE HAS NOT BEEN INCLUDED IN ALL LAWSUITS. I WAS NOT CONTACTED BY ANYONE. THIS IS A SAFETY ISSUE AND NOW THE VEHICLE CANNOT BE DRIVEN UNTIL THE SAFETY ISSUE HAS BEEN ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151874November 15, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
AT ABOUT 25 MPH THE BREAKS DIDN'T WORK WHEN APPLIED AND CAUSED AN ACCIDENT, SOME TIMES THE CAR SPEEDS UP EVEN WHEN GAS PEDAL IS NOT APPLIED, SOMETIMES WHEN I SHIFT TO DRIVE OR REVERSE THE D OR R INDICATOR FLASHING THEN I HAVE TO PARK AND TRY AGAIN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11150237November 9, 2018
ENGINE
DRIVING THE CAR AND IT JUST STOPPED ENGINE JUST DIED THEN RESTARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150352November 9, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
DAYTON ANDREWS DODGE CHRYSLER JEEP RAM, INC. SOLD ME A DANGEROUSLY DEFECTIVE VEHICLE AND REFUSE TO ABIDE BY LEMON LAW. ON APRIL 21 2018 I PURCHASED A NEW JEEP COMPASS LATITUDE 4X2 SPORT UTILITY WITH 15 MILES ON ODOMETER. AUGUST 2 I RETURNED THE VEHICLE TO DEALERSHIP DUE TO ENGINE STALLING, INTERMITTENT ENGINE SHUT OFFS, WARNING LIGHTS, CHECK ENGINE LIGHTS ON, ELECTRICAL FAILURE AND MULTIPLE LOSS OF PANEL COMMUNICATION FAULTS. AUGUST 6, I WAS TOLD TO PICK UP VEHICLE. UPON ARRIVAL LEAD MECHANIC STATED IT'S A LEMON AND THAT I SHOULD GO LEMON LAW. HE COULDN'T FIND THE SOURCE OF THE ISSUE, IT'S A MANUFACTURING DEFECT BUT IT SEEMS TO BE REPAIRED THIS TIME AND HE WILL CONTINUE TRYING TO FIX VEHICLE IF ORDERED BY HIS BOSS. BEFORE I COULD LEAVE THE DEALERSHIP PARKING LOT VEHICLE STALLED AND ELECTRICAL FAILURE WITH MULTIPLE LOSS OF COMMUNICATION OCCURRED, SO THE VEHICLE NEVER LEFT LOT AND REMAINED UNTIL OCTOBER 29TH UNTIL I WAS TOLD IT HAD BEEN REPAIRED AND TO PICK UP. ON OCTOBER 31ST, VEHICLE HAD ELECTRICAL FAILURE AND MULTIPLE LOSS OF COMMUNICATION AND COMPLETE BLACKOUT OF CONTROL PANEL SCREEN. ON NOVEMBER 7 CHRYSLER FORMALLY REFUSED TO BUY BACK THE VEHICLE AND INSTEAD ADDED INSULT TO INJURY OFFERING $3000 TO KEEP THE DEFECTIVE VEHICLE, SHUT UP AND GO AWAY. HTTPS://WWW.DAYTONANDREWS.NET FCS US LLC CHRYSLER CASE # 34917436 P. O BOX 21-8004 AUBURN HILLS, MI 48321-8004 TEL: 1-800-334-9200 FAX: 313-253-2928 ANY HELP THAT YOU GIVE ME WILL BE GREATLY APPRECIATED. (XXXXXX) **PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)**
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150191November 8, 2018
EXTERIOR LIGHTING
NAVIGATION SCREEN LIGHTING IS AT HIGHEST SETTING WHILE IN REVERSE. THE BACK UP SCREEN IS SO BRIGHT THAT THE DRIVER IS TEMPORARILY BLINDED BY THE EXTREME BRIGHTNESS OF THE SCREEN THEN RETURNS TO NORMAL WHEN PUT IN DRIVE. THIS HAPPENS AT ANY BRIGHTNESS SETTING OF THE INSTRUMENT PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150208November 8, 2018
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
AFTER FILLING THE TANK WITH GAS, THE VEHICLE WILL SHUT OFF AFTER ABOUT 1/8 OF A MILE. IT WILL JUST STALL OUT AND LOSE STEERING AND LIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149957November 7, 2018
ENGINE
2013 JEEP COMPASS TRANSMISSION FILL TUBE BROKE OFF. IT APPEARS TO BE A MANUFACTURER DESIGN DEFECT AS IT IS NOT IN A PLACE WHERE IT COULD BE BUMPED OR BROKEN DRIVING THE VEHICLE. DISCOVERED THE ISSUE DRIVING ON A CITY STREET AND HEARD A NOISE. I HAD NOT HIT A BUMP OR RUN OVER ANYTHING. AN ONLINE SEARCH SHOWED THAT THIS HAS HAPPENED OFTEN IN DIFFERENT JEEP MODELS 2011 AND LATER. DEALER REFUSES TO FIX IT DUE TO IT NOT BEING SPECIFIED IN THE WARRANTY. THERE IS NO REASON FOR IT TO BE IN THE WARRANTY AS IT IS NOT A SERVICEABLE PART AND SHOULD NEVER NEED TO BE REPLACED. WE CONTACTED A COUPLE OF OTHER AUTO SHOPS AND WERE TOLD EACH TIME THEY CAN'T FIX IT BECAUSE THEY DON'T EVEN HAVE THAT PART IN THEIR SYSTEMS AND HAVE NEVER HEARD OF THIS HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149696November 6, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FACTORY TRAILER TOW OPTION LIGHTING CONTROL SHUTS LIGHTS OFF ON TRAILER AND INDICATES TURN SIGNAL LIGHT OUT WHEN LIGHTS ARE FINE. LEFT TURN SIGNALS AND BRAKE LIGHT MALFUNCTION. MULTIPLE TRAILERS TESTED. DEALER HAS REPLACED TRAILER CONTROL MODULE TWICE AND PROBLEM PERSISTS. STILL NO RESOLUTION TO PROBLEM. THIS RESULTS IN AN UNSAFE CONDITION WHEN TOWING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145291November 5, 2018
SERVICE BRAKES, ENGINE, UNKNOWN OR OTHER
THE CAR WAS IN MOTION AND IN A MIDDLE OF THE STREET TURN OFF, WHEN THE ENGINE WAS CHECKED IT DIDN'T HAVE NO ENGINE OIL ON IT. THE CAR IS BRAND NEW NOT EVEN 5000 MILES ON IT. DIDN'T SHOW ANY WARNING BEFORE HAND MAKING IT A SAFETY ISSUE FOR THOSE LIKE ME TRAVELING WITH CHILDREN AND THE CAR STOPING OUT OF NOWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144632November 1, 2018
STRUCTURE:BODY, ENGINE
THE VEHICLE FAILED INSPECTION LAST WEEK DUE TO X58 FRONT/REAR CROSSMEMBER BEING COMPLETELY RUSTED AND IN DANGEROUS CONDITION. APPARENTLY THIS WAS UNDER WARRANTY BECAUSE THIS HAS BEEN A SERIOUS ISSUE. I WAS NOT AWARE OF THE PROBLEM NOR THE WARRANTY AND NOW I'M STUCK WITH A CAR THAT IS NOT DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144169October 30, 2018
ENGINE
CAR HAS SHUT OFF 3 TIMES WHILE DRIVING IN LAST WEEK. SIMPLY SHUTS DOWN IN MIDDLE OF A HIGHWAY OR SIDE STREET. *DT UPDATED 12/13/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143903October 29, 2018
FUEL/PROPULSION SYSTEM
FUEL TANK--JEEP DEALER SAYS MY ENTIRE FUEL TANK NEEDS TO BE REPLACED. THE TANK ONLY ALLOWS A TINY AMOUNT OF FUEL TO GO IN WHEN PUMPING GAS. THIS IS MY FIRST TIME BEING A JEEP OWNER AND IT SEEMS RIDICULOUS TO HAVE TO REPLACE SUCH A MAJOR PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143464October 28, 2018
ENGINE, FUEL/PROPULSION SYSTEM
UPON DOING A TOTAL FILL UP OUR JEEP, IT IS NOW STALLING AND I END UP WITH NO STEERING. THIS DOES IT AT LEAST 4/5 TIMES EACH TIME WE FILL FUEL TANK UP. EXTREMELY DANGEROUS AS UNABLE TO STEER AND ENTIRE ENGINE SHUTS DONE. THIS HAS DONE THIS WITH MY FAMILY IN THE CAR ABOUT A MINUTE AFTER GETTING FUEL, IF NOT LESS, AND TURNING ONTO A BUSY STREET WHERE JEEP STOPPED RUNNING. THE VEHICLE WAS IN MOTION WHEN THIS HAPPENED, BOTH TURNING ONTO BUSY STREET AND WHILST DRIVING ON BUSY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142855October 26, 2018
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
MY FRONT/REAR CROSSMEMBERS ARE RUSTED BADLY AND SWAY BAR RUSTED OFF. I BOUGHT THIS FROM A PRIVATE SELLER IN END OF 2016,I WAS JUST INFORMED FROM MIENIEKE ABOUT THE ISSUE AND THAT THERE IS A 10 YEAR RECALL ON THIS. I WENT TO DEALERSHIP AND THEY SAID RECALL WARRANTY EXP MAY 2018. I WAS NEVER INFORMED IN A TIMELY MANNER ABOUT THE RECALL TO GET IT FIXED. THIS IS MY ONLY CAR FROM MY TWO CHILDREN AND MYSELF. I NEED THIS FIXED,I CANNOT AFFORD A NEW CAR AS I'M DISABLED AND CANT WORK ANYMORE. PLEASE HELP ME. PLEASE THIS ISN'T FAIR I WANT INFORMED ABOUT THIS. I SHOULD'VE GOT THE RECALL AS THE NEW OWNER. MY NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142611October 25, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT STATED THAT THE REAR SUBFRAME ASSEMBLY WAS RUSTED, WHICH CAUSED THE REAR WHEELS TO BEND. THE CONTACT CALLED PROGRESSIVE CHEVROLET AT 330-879-3697 (LOCATED AT 8000 HILLS AND DALES RD NW, MASSILLON, OH 44646) AND WAS INFORMED THAT THERE WAS NO WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142654October 25, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP COMPASS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. ALSO, ON SEVERAL OCCASIONS, IT TOOK MULTIPLE ATTEMPTS TO START THE ENGINE. ON ANOTHER OCCASION, WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT'S VEHICLE SUDDENLY STALLED AND WAS REAR ENDED BY ANOTHER VEHICLE. THE DRIVER SUFFERED NECK AND BACK INJURIES AND THE FRONT AND REAR PASSENGERS SUFFERED NECK INJURIES. THERE WAS NO MEDICAL ATTENTION RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED FROM THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER (RAY LAETHEM CHRYSLER DODGE JEEP RAM, 18001 MACK AVE, DETROIT, MI) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 23,000. *DT CONSUMER STATED VEHICLE IS WAITING TO BE REPAIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142683October 25, 2018
AIR BAGS
I AM REQUESTING FIAT CHRYSLER AUTO REPAIR ALL AIRBAGS THAT WERE DEPLOYED INCLUDING DASH AND SEAT BELTS. IN ADDITION THEIR WAS AN IMPORTANT SAFETY RECALL ON THE PASSENGER AIRBAG MODULE, WHICH IS ONE OF THE AIRBAGS THAT DEPLOYED. FIAT CHRYSLER AUTO HAS FAILED TO TAKE ANY ACCOUNTABILITY. AFTER PURCHASING A 2018 JEEP COMPASS TRAIL HAWK, TRAIL RATED VEHICLE, IN WHICH THREE AIRBAGS HAD BEEN DEPLOYED PRIOR TO PURCHASE, I TOOK THE CAR TO MY LOCAL MECHANIC AND BEING THAT THE CAR HAS NEVER BEEN IN ANY ACCIDENT, HE COULD NOT DETERMINE HOW THREE AIRBAGS COULD HAVE DEPLOYED. THERE WAS NO DAMAGE TO THE FRAME OR ORIGINAL RADIATOR. AS A RESULT, I CONTACTED THE LOCAL DEALERSHIP AND ASKED THAT AN INSPECTION BE COMPLETED TO EXAMINE WHY THREE AIRBAGS WERE DEPLOYED ESPECIALLY SINCE THE VEHICLE HAD BEEN TAKEN INTO THE DEALERSHIP ON 1/24/2018, FOR A RECALL ON THE PASSENGER AIRBAG MODULE,RECALL T73/NHTSA 17V-732, WHICH JUST HAPPENS TO BE ONE OF THE THREE AIRBAGS LATER DEPLOYED. I DELIVERED THE CAR TO THE DEALERSHIP ON AUGUST 10, 2018 FOR AN INSPECTION APPOINTMENT, SCHEDULED FOR 8AM THE NEXT MORNING. BILL COMPLETED HIS INSPECTION WITHIN A FEW HOURS AND CALLED ME TO LET ME KNOW THAT THE INFORMATION HAD BEEN FORWARDED TO DETROIT. I RECEIVED A ONE PAGE FACTORY STOCKED LETTER EMAILED FROM FCA TAKING NO RESPONSIBILITY FOR THE DEPLOYMENT OF THREE AIRBAGS AND NO EXPLANATION. THE LETTER WQS NOT EVEN SIGNED BY A HUMAN BEING AND LACKED ANY ACCOUNTABILITY, AND EVEN FAILED TO ADDRESS THE RECALL ON THE PASSENGER AIRBAG MODULE, T73/NHTSA 17V-732, AS A POSSIBLE MALFUNCTION. THE LETTER IS CLEARLY CRAFTED TO AVOID ACCOUNTABILITY. I AM DEMANDING THAT FCA'S EXECUTIVE TEAM IMMEDIATELY LOOK INTO THIS MATTER AND TAKE FULL ACCOUNTABILITY FOR THE REPAIR OF THE DAMAGED CAUSE BY THE DEPLOYMENT OF 3 AIRBAGS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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