Jeep Compass Complaints

4,014 consumer complaints on file.

#11174796February 6, 2019
FUEL/PROPULSION SYSTEM
I BOUGHT THIS CAR FOR MY DAUGHTER USED AND THE FUEL MILEAGE WAS POOR. I HAVE HAD THIS CAR TO MULTIPLE SHOPS AND EVEN A DODGE DEALER WHO DID NOT DIAGNOSE THE PROBLEM CORRECTLY. I FOUND A NEW GARAGE THAT WAS VERY HONEST AND THEY FOUND THAT THE VALVE INSIDE THE GAS TANK THAT CONTROLS WHERE THE FUEL GETS TRANSFERRED TO WAS FAULTY. THIS CAUSED GAS TO BE SENT TO THE CATALYTIC CONVERTER AND VAPORS TO BE SENT TO THE ENGINE CAUSING THE CAR TO STALL WITHIN A 1/8 A 1/2 OF A MILE AFTER FILLING THE TANK. THE CAR WOULD BASICALLY SHUT DOWN AND STALL OUT CAUSING CONTROL ISSUES. THIS ALSO CAUSED DAMAGE TO THE CONVERTERS AND ALSO THE COAL FILTER ON THE GAS TANK. IT HAS TAKEN MANY DEALERS TO FIND ONE THAT COULD DIAGNOSE THE PROBLEM AND AFTER ABOUT $3000 IN REPAIRS IT IS FINALLY BEING FIXED. THIS FAULT IN THE VALVE COULD CAUSE A FIRE WITH HEAT IN THE CONVERTER AND IS VERY DANGEROUS. I HAVE SEEN A LOT OF INFORMATION ONLINE WITH OTHER DODGE COMPASS CUSTOMERS HAVING THIS PROBLEM AND THE ONLY WAY TO FIX IT, IS TO REPLACE THE GAS TANK. THE OTHER OPTION IS TO NEVER FILL UP YOUR GAS TANK. THIS IS A SAFETY CONCERN THAT I BELIEVE SHOULD BE LOOKED INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174812February 6, 2019
ENGINE
WHILE DRIVING IN A PARKING LOT, MY CAR SHUT OFF INSTANTLY, NO WARNING. THANK GOD I WAS NOT ON THE HIGHWAY OR THAT A CAR WAS NOT DRIVING BEHIND ME! MY HUSBAND CHECKED THE OIL AND IT WAS EXTREMELY LOW. CAR ONLY HAS, 2,840 MILES ON IT. BOUGHT THE CAR NEW ON, 6/30/2018, WITH ONLY, 28 MILES ON IT. WE TOOK THE CAR TO THE JEEP DEALERSHIP AND WAS TOLD THE OIL WAS EMPTY AND THE ENGINE IS BURNING OIL. HE SAID THIS IS HAPPENING WITH THIS MODEL AND OTHER JEEP/DODGE VEHICLES WITH THIS MOTOR. THE MECHANIC DID AN OIL CHANGE AND STATED TO BRING THE CAR BACK AFTER 500 MILES TO CHECK THE OIL AGAIN. HE STATED IF THE OIL LOST HAPPENS AGAIN, THEY WOULD HAVE TO REPLACE THE ENGINE, WITH THE SAME TYPE OF ENGINE AND HOPE FOR THE BEST. I THINK THIS IS ABSURD FOR A NEW VEHICLE WITH SO LITTLE MILES ON IT! FIAT/CHRYSLER IS NO HELP AND WILL NOT GIVE ANY OPTIONS OTHER THAN REPLACING THE ENGINE. SHAMEFUL AND SHOWS THEY DO NOT VALUE THEIR CUSTOMERS TIME NOR FEELINGS. THEY CONTINUE TO MAKE THESE CARS WITH THESE SAME DEFECTED ENGINES. IF YOU SEARCH, JEEP BURNING OIL, YOU WILL FIND A TON OF COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174415February 5, 2019
FUEL/PROPULSION SYSTEM
I PUT GASOLINE 1DOLLAR AND STOP LIKE FUELING BUT NO REAL .. FUEL TANK TRANSFER TUBE MAY CAUSE STALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173921February 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 JEEP COMPASS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, SHE WAS ALERTED BY SOMEONE THAT THE VEHICLE ROLLED INTO THE MIDDLE OF THE PARKING LOT. ALSO, THE CONTACT COULD REMOVE THE KEY FROM THE IGNITION WHEN THE VEHICLE WAS NOT IN PARK. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE; HOWEVER, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AFTERWARDS WHEN THE CONTACT STARTED THE ENGINE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 40,533.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173664February 2, 2019
WHEELS
BRIDGESTONE FIREHAWK TIRE. THESE FACTORY TIRES ARE DEFECTIVE. THE TIRE BELTS IN ALL 4 OF MY TIRES HAVE SHIFTED CAUSING AN EXCESSIVE HUMMING NOISE. MY TIRE TREADS ARE CURRENTLY AT 5/32 AND ACCORDING TO TREAD IS NOWHERE NEAR REPLACING, HOWEVER DUE TO THE TIRE BELTS SHIFTING IN ALL 4 TIRES, I MUST REPLACE THEM IN ORDER TO AVOID A MORE SERIOUS ISSUE WITH MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173699February 2, 2019
SUSPENSION
WHILE DRIVING THE DRIVER SIDE REAR WHEEL SUDDENLY TILTED INWARD SO WHEN WAS RUBBING WHEEL WELL. GOT VEHICLE HOME LESS THAN 1 MILE AWAY AND SAW CROSS MEMBER RUSTED COMPLETELY ALLOWING UPPER CONTROL ARM TO MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173579February 1, 2019
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP COMPASS. WHILE DRIVING 10 MPH, THE REAR DOORS OPENED AND A BURNING ODOR EMITTED FROM THE VENTS WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MANHATTAN JEEP (629 W 54TH ST, NEW YORK, NY 10019, (877) 225-8709) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 48,000. THE VIN WAS INVALID.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11173355January 31, 2019
STRUCTURE:BODY
SUB FRAME RUSTED OUT MAKING THE CAR NOT SAFE TO DRIVE AND IT WOULD COST $1700 FOR REPAIR. NO NOTICE WAS SENT OUT TO OWNERS; ONLY MECHANICS. NO PUBLIC ANNOUNCEMENT OF PROBLEM. CAR WAS DRIVEN BY MY 82 YEAR OLD MOTHER IN LAW. I AM HER SON IN LAW AND I WAS DRIVING HER CAR TO TAKE HER TO AN APPOINTMENT; AND SUDDENLY IT WAS DIFFICULT TO HANDLE, GOING TO THE RIGHT. I TOOK IT TO MY MECHANIC, AND WAS TOLD THE CAR WAS NOT SAFE TO DRIVE. SUB FRAME RUST. MY MECHANIC KNEW ABOUT THE PROBLEM FROM JEEP, BUT RESEARCHING IT ONLINE CONFIRMED WHAT HE TOLD ME. JEEP KNEW OF THE PROBLEM AND EXTENDED THE WARRANTY BUT DID NOT RECALL THE CAR; JUST SENT NOTIFICATIONS TO MECHANICS, NOT THE OWNERS. MY MOTHER IN LAW HAD THE CAR INSPECTED IN JULY 2018 BY HER MECHANIC. VIN NUMBER INDICATED EXTENDED WARRANTY ON FRAME EXPIRED SEPT 2018. PROBLEM HAPPENED IN DEC. 2018. I CONFIRMED ALL THE ABOVE WITH LOCAL JEEP DEALERSHIP. WE APPROACHED MY MOTHER IN LAWS MECHANIC AND HE ADMITTED KNOWING OF THE PROBLEM, BUT APPARENTLY MISSED IT IN INSPECTION OR CHOSE NOT TO TELL HER. THE CAR WAS WELL CARED FOR. OIL CHANGES ETC...79,000 MILES NEAR PERFECT BODY AND NOW I'M TOLD IT'S JUNK--AND ONLY WORTH $200! I CALLED JEEP CORP OFFICE 877-426-5337 TO MAKE A PLEA TO GET THE CAR REPAIRED SO MY MOTHER IN LAW COULD RESELL. LIVING IN A GOVERNMENT ASSISTED SENIOR APARTMENT, SHE THOUGHT HER CAR WAS AN ASSET OR INVESTMENT SHE COULD SOMEDAY RELY ON FOR A LITTLE EXTRA; BUT NOT ITS BEEN REDUCED TO A COUPLE HUNDRED DOLLARS. NOT TO MENTION--SHE COULD HAVE BEEN DRIVING AND THE CAR COULD HAVE FALLEN APART AND SHE COULD HAVE HURT HERSELF AND OTHERS. THE CAR SHOULD HAVE BEEN RECALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173431January 31, 2019
ENGINE
VEHICLE WAS IN MOTION ON INTERSTATE WHEN IT LOST POWER, TOOK IT TO MECHANIC AND WAS TOLD IT NEEDED ANOTHER MOTOR CAUSE 2 CYLINDERS WERE GETTING COMPRESSION WHICH MEANS NO POWER... IT WILL ONLY GET UP TO 2500 RPMS AND LOSES POWER, NO START POWER AND NO POWER UP HILLS AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173125January 30, 2019
ELECTRICAL SYSTEM, ENGINE
THE VEHICLE HAS 1700 MILES AND STALLED AGAIN WHILE DRIVING. TOOK 15 MIN FOR IT TO START BACK UP. THE FIRST TIME WITH 300 MILES THE DEALERSHIP SAID THE BATTERIES WERE BAD. *BF CONSUMER VEHICLE STALLED TWICE AND WAS TOWED. THE FIRST WAS DUE TO PRIMARY AND AUXILLARY FAILING AND PRIMARY BATTERY TERMINAL WAS NOT SECURED TO THE LEAD. BOTH BATTERIES WERE REPLACED. THE SECOND TIME IT STALLED WAS DUE TO STARTER AND ALTERNATOR CABLES AT THE BATTERY FUSE BLOCKED OVERTIGHTENED WHICH CAUSED DAMAGED TO BATTERY POSITIVE TERMINAL. FUSE BLOC WAS REPLACED ALSO DURING BOTH INCIDENTS, STEERING WHEEL WAS INORPERABLE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172971January 29, 2019
FUEL/PROPULSION SYSTEM
STALLED AFTER FILLING UP WITH GAS. THE MECHANIC WAS NOT SURE WHAT THE PROBLEM WAS BUT AFTER FIXING WHAT THEY THOUGHT IT MAY BE. $500 DOLLARS LATTER. IT IS STILL STALLED AFTER I FILLED UP. VERY SCARY CROSSING 4 LANE'S OF TRAFFIC AFTER YOUR CAR STALLED, STARTS RIGHT BACK, THEN STALLED AGAIN. NOW THEY ARE TELL IT MAY BE IN THE GAS TANK. I DON'T HAVE MONEY FOR ALL THE GUESSING. SOMETHING NEEDS TO BE DONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172035January 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP COMPASS. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE POWER STEERING, BRAKES, AND ALL ELECTRICAL AND MECHANICAL FUNCTIONS FAILED TO OPERATE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY FOUR ATTEMPTS. THE VEHICLE WAS TAKEN TO ATLANTIC DODGE CHRYSLER JEEP RAM (LOCATED AT 2330 US-1, ST, AUGUSTINE, FL 32086, (904) 797-4383) WHERE IT WAS DIAGNOSED THAT THERE MAY BE BAD FUEL IN THE VEHICLE. THE VEHICLE WAS REFUELED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR ANOTHER DIAGNOSTIC TEST. THE CONTACT WAS INFORMED THAT THE OIL WAS BELOW THE MINIMUM OIL LEVEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. *TT CONSUMER STATED THAT THE OIL BE CHECKED ONCE A WEEK BY THE DEALER. CONSUMER STATED THERE ARE NO WARNINGS OR WARNIGN LIGHTS TO INDICATE THE PROBLEM CLIENT IS CHECKING THE OIL CONSISTENTLY 1 QUART LOW FOR EVERY 2000 MILES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172039January 25, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THROTTLE CONTROL FAILURE WHILE OPERATING VEHICLE. HAS HAPPENED MULTIPLE TIMES WITH NO REAL ANSWER FOR REPAIR OR CAUSE FOR FAILURE. CAUSES: LOSS OF CONTROL, SPEED AND ACCELERATION ON HIGHWAY. VERY DANGEROUS SITUATION THAT CAN POTENTIALLY CAUSE DEATH AND/OR SERIOUS ACCIDENT IF NOT CORRECTED. ## VIN PASSED ## JEEP COMPASS 2015 ##
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11171781January 24, 2019
AIR BAGS
MY PASSENGER AIRBAG SENSOR KEEPS RANDOMLY POPPING UP. I WAS DRIVING & A LIGHT SIGNALING AIRBAG POPS UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171877January 24, 2019
SUSPENSION
THE FRONT SUB-FRAME (DRIVERS SIDE) OF MY DAUGHTERS CAR BROKE. THANKFULLY SHE WAS JUST PULLING UP TO A STOP LIGHT LEAVING A COLLEGE CAMPUS WHEN IT BROKE AND NOT ON THE HIGHWAY OR MOVING FAST. THE PIECE JUST SNAPPED. I SEE THERE IS AN ISSUE WITH SOME OF THE 2007 COMPASS WHERE THEY EXTENDED THE WARRANTY BUT IT DOES NOT APPLY TO OUR VIN NUMBER FOR SOME REASON. THIS IS A HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171619January 23, 2019
AIR BAGS
ACCIDENT ON 12/25/2018 THE TRUCK WAS DEAM TOTAL BUT NO AIR BAG WAS DEPLOYED , ..*BF... *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11171041January 20, 2019
SERVICE BRAKES, POWER TRAIN, SUSPENSION
MY JEEP COMPAS WAS BUILT 8-2016 AND IS MAKING A EXTREMELY LOUD GRINDING NOISE. I TOOK MY VEHICLE TO GET LOOKED AT AND THEY ROTATED THE TIRES. THEY STATED THE TIRES ARE IN EXCELLENT CONDITION AND STATED THAT IT MAYBE THE AXEL OR INTERNALLY BECAUSE EXTERIOR VISUAL INSPECTION EVERYTHING WAS FINE. I CAME HOME AND PUT THE CAR IN PARK AND IT WAS STILL ROLLING AND I PUT THE EMERGENCY BRAKE ON AND THAT WAS MAKING A GRINDING NOISE ALSO. I NO LONGER FEEL SAFE DRIVING MY VEHICLE. I NEED MY VEHICLE TO BE ADDED TO RECALL T-26 AS I AM NOT GOING TO PAY FOR THESE REPAIRS UPFRONT. THE GRINDING NOISE JUST SEEMS TO BE GETTING LOUDER. I DO NOT WANT TO OPERATE THE VEHICLE AND LOOSE CONTROL WHILE DRIVING MY KIDS TO SCHOOL OR EVEN JUST DRIVING TO THE DEALERSHIP FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170927January 19, 2019
FUEL/PROPULSION SYSTEM
TROUBLE PUTTING GAS IN JEEP, PUMP CUTS OFF AND WE HAVE TO KEEP RESTARTING IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170878January 18, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I PURCHASED A A BRAND NEW JEEP COMPASS AND 12 DAYS LATER IT WENT HAYWIRE. I WAS DRIVING IN MY NEIGHBORHOOD AT A SPEED OF NO MORE THAN 20-35MPH. THE ENGINE LIGHT ILLUMINATED AND MPG ON SPEEDOMETER READ 99MPH THEN SKIPPED TO11MPH AND I WAS PRACTICALLY AT A STAND STILL. I WAS ABLE TO CAPTURE VIDEO OF THIS. THE NEXT DAY THE ENGINE LIGHT WAS OFF AND I FIGURED I'D TAKE IT IN THE FOLLOWING BUSINESS DAY (MONDAY). WELL I DIDNT MAKE IT TO MONDAY. THE VERY NEXT DAY, SUNDAY, THE ENGINE LIGHT ILLUMINATED AGAIN ONLY THIS TIME THEN WHIILE DRIVING ON THE HIGHWAY. THERE WAS A MESSAGE ACROSS THE DIGITAL DASH STATING, "PLEASE PULL TO SAFETY, VEHICLE WILL SHUT DOWN SOON". THEN EVERY LIGHT ON THE DASH LIT UP AND THE SPEEDOMETER BEGAN TO SHOW WEIRD NUMBERS. IT LOOKED LIKE A CHRISTMAS TREE THERE WERE SO MANY LIGHTS. THAT MESSAGE WAS ACCURATE BECAUSE IT CERTAINLY DID. IT SHUT DOWN ON THE HIGHWAY AS I WAS ATTEMPTING TO PULL TO SAFETY. I WASNT ABLE TO CAPTURE VIDEO AS I WAS SCARED TO DEATH. I TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT AND WAS LATER TOLD THEY COULDNT RECREATE/REPRODUCE THE ISSUE. SO, AFTER REFUSING TO TAKE IT BACK HOME, THEY DECIDED THEY'D HAVE ONE OF THE TECHNICIANS DRIVE IT HOME TO SEE IF WOULD HAPPEN AGAIN. NEEDLESS TO SAY 7 MOS LATER THEY STILL HAVE MY CAR AND NOW IT JUST DOESNT EVEN START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170707January 18, 2019
ENGINE, FUEL/PROPULSION SYSTEM
FILLED TANK AND CAR STALLED WHILE DRIVING AWAY THREE TIMES (AFTER DRIVING A SHORT DISTANCE) CALLED FOR A TOW AND TAKEN TO MECHANIC WHERE THEY COULDN'T IDENTIFY THE PROBLEM. THEN AGAIN, APPROXIMATELY THREE MONTHS LATER, STALLED AFTER FILLING THE GAS TANK WHILE MAKING A LEFT OUT OF THE GAS STATION ACROSS TRAFFIC. QUICKLY RESTARTED THE CAR, IT BUCKED AS THOUGH ABOUT TO STALL AFTER ANOTHER 3/4 MILE, AND THEN RAN FINE. LARGEST CONCERN IS DIRECTLY AFTER FILL UP, BUT THERE IS FREQUENTLY A BUCK/HESITATION WHEN ACCELERATING AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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